Яндекс Маркет
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ЯндексЯндекс
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Отзывы о магазине TomCat

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Дмитрий Л.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Недостатки:
Заказывали корм FirstMate Australian Lamb Small Bites сухой беззерновой корм для собак мелких пород с ягненком, привезли для собак всех пород с остатком срока годности менее полугода, дали корм собаке - у собаки потекли глаза и заболел желудок
Комментарий:
магазин на телефонные звонки не отвечает (указано работают каждый день)
3 года назад, Москва
Дмитрий О.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Недостатки:
Отвратительное отношение к покупателю. Обманывают. До руководства жалобы не доходят.
Комментарий:
Был сделан заказ, при доставке не хватало двух паучей. Пообещали вернуть деньги или довести недостающий заказ. Я писал, звонил, требовал чтобы вернули деньги или товар, но в результате ничего спустя 3 недели не выполнено. Прошу быть всем внимательным при заказе у данного магазина. Самое смешное что некоторыми менеджерами (которые звонят и плачутся) руководят складские работники. Позор вам, вы мало того что обманываете клиентов, вы обманываете свое руководство.
3 года назад, Москва
Елена
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Недостатки:
Халатность работников, безобразное отношение к клиенту
Комментарий:
Заказали в интернет-магазине несколько коробок паучей корма для кота, в одной из них не хватало 2 шт. Оплата была произведена наличными в полном размере. Курьер был свидетелем, я при нем открыла заказ и проверила недостачу. Он заверил меня, что не относится к этой фирме, а только доставляет заказ, поэтому мне самостоятельно необходимо связаться с данным интернет-магазином для разбирательства. Я так и сделала. В результате, прошло 2 недели, но никто не собирается решать эту проблему. Так в добавок ко всему недавно позвонил сотрудник и сказал, что кладовщик всё выдал, а мне не стоило платить за недостающий товар. Вот такой сервис по-русски... Теперь понятно почему и них цены ниже, чем на других сайтах. Мошенники
3 года назад, Москва
Сухарева Кристина
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: самовывоз
Достоинства:
Цена на товар, на этом ВСЕ!
Недостатки:
Заказала товар, дважды подтверждала свой заказ самостоятельно и дважды обещали привезти в ПВЗ, ни первый , ни второй раз заказ не пришел, я ничего не получила, ни ответа, ни привета. А уж почитав отзывы, я поняла, что за магазин. Молодцы, ребята, так держать. С таким подходом у вас "обязательно" будут клиенты!!!
3 года назад, Видное
Комментарий 103959065
Логотип TomCat
TomCat
Ответ официального представителя магазина
Какой-то не однозначный отзыв, так как Вы не можете назвать номер заказа, что ставит под сомнения был ли он вообще или данный отзыв является проделками конкурентов.... Также, Вы указали, что способ выкупа самовывоз, а в ответе утверждаете, что ждали доставку. Очень сомнительно.... С уважением, TomCat.ru
Какой-то не однозначный отзыв, так как Вы не можете назвать номер заказа, что ставит под сомнения был ли он вообще или данный отзыв является проделками конкурентов.... Также, Вы указали, что способ выкупа самовывоз, а в ответе утверждаете, что ждали доставку. Очень сомнительно.... С уважением, TomCat.ru
Комментарий 103959273
TomCat, закоз номер 24572 от 10 ноября. И к Вашему счастью я не конкурент, а потребитель и всего лишь хотела приобрести у вас товар, так как цена ниже чем у конкурентов. И да, я ждала доставку в ПВЗ на Бульвар Дмитрия Донского. Жаль нельзя прикрепить скрин заказа.
TomCat, закоз номер 24572 от 10 ноября. И к Вашему счастью я не конкурент, а потребитель и всего лишь хотела приобрести у вас товар, так как цена ниже чем у конкурентов. И да, я ждала доставку в ПВЗ на Бульвар Дмитрия Донского. Жаль нельзя прикрепить скрин заказа.
flytekk
3
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Достоинства:
только цена, но она нивелировалась враньем магазина.
Недостатки:
Информация на сайте о способах оплаты не соответствует действительности. Оплаты картой НЕТ.
Комментарий:
После размещения заказа 02.09.20 позвонили быстро , ссылку на оплату прислали, но... она оказалась ссылкой на перевод в электронный кошелек. ПЕРЕВОД, а не оплату товара. С комиссией , причем. Перезвонила в магазин , ответили нехотя, что ладно уж, приедет курьер с терминалом для карты. Зачем-то поверила наглецам. У меня ЗП 7-го, заплатить могу только кредиткой. 04.09.20 приехала доставка и оппа .... без терминала, поэтому заказ не был принят. Курьер ничего о терминале не знает. После отказа принять заказ звонят из магазина, опять предлагают ссылку на перевод, а не оплату на сайте. Т.е. , кроме комиссии за их электронный кошелек мне надо ещё 500 руб заплатить комиссию своему банку за перевод ! Вот такая экономия на товаре бы получилась.
3 года назад, Москва
Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Достоинства:
Вернули деньги.
Недостатки:
Потребовали оплатить товар, которого у них не было.
Комментарий:
Заказал корм для кошки. По телефону подтвердили наличие. Позже по телефону поторопили с оплатой "товар ждет". После оплаты оказалось, что товара не было. Через три дня после моего гневного письма с обещаниями обратиться в надзорные органы, вернули деньги.
Изменить4 года назад, Пермь
Комментарий 102960252
Имя скрыто
20396
20396
Комментарий 102963829
Логотип TomCat
TomCat
Ответ официального представителя магазина
Данное недоразумение произошло из за отстутвия товара у поставщика, что по факту выяснилось после оплаты Вашего заказа. Еще раз искренне приносим свои извинения за доставленные неудобства.
Данное недоразумение произошло из за отстутвия товара у поставщика, что по факту выяснилось после оплаты Вашего заказа. Еще раз искренне приносим свои извинения за доставленные неудобства.
Владимир Темников
5
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Достоинства:
нет
Недостатки:
Продают просроченный корм
Комментарий:
Заказал корм питомцу, пришло подтверждение заказа, после чего мне перезвонили и сказали что корм просрочен. На мое требование продать корм надлежащего качества по указанной цене, согласно ст. 433 ГК РФ получил отказ.
4 года назад, Москва
Комментарий 102064034
Логотип TomCat
TomCat
Ответ официального представителя магазина
80% скидка на товар наверное за красивые глаза проставлена. Халяву лучше искать в другом магазине.
80% скидка на товар наверное за красивые глаза проставлена. Халяву лучше искать в другом магазине.
Комментарий 102112454
Если не знаете законодательства нечего лезть в торговлю! Вы обязаны указывать точное описание товара! О том что корм просрочен ни слова не было, халяву ни кто не искал. В органы обращаться лень просто из-за мелочи такой, будь что поинтереснее засудил бы.
Если не знаете законодательства нечего лезть в торговлю! Вы обязаны указывать точное описание товара! О том что корм просрочен ни слова не было, халяву ни кто не искал. В органы обращаться лень просто из-за мелочи такой, будь что поинтереснее засудил бы.
Эдуард П.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Недостатки:
Заказал контейнер для корма, выбрал из предложенных транспортную компанию боксберри, оплатил. Получил сообщение, что товар доставлен, приехал в боксберри, а крышка контейнера сломана, написал отказ, жду почти месяц, сегодня звонит чувак из томуэта и говорит типа боксберри отказался платить, поэтому вам надо оплатить и сломанный контейнер и доставку обратно. Бинго!
5 лет назад, Тольятти
Дмитрий
3
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Достоинства:
Хорошие скидки на корма
Недостатки:
На этот магазин нельзя рассчитывать.
Комментарий:
Увидел скидку в 50% на корм Clan. Мои коты его хорошо едят. Решил узнать, какой у этого корма остался срок годности, все таки скидка в 50 %, всякое может быть. Позвонил с этим вопросом в магазин. Девушка на том конце сказала, что такой информации не имеет и будет узнавать на складе. Как только узнает, то сразу мне перезвонит. Прождал 3 дня, и не дождавшись ответа заказал корм в другом, проверенном магазине.
5 лет назад, Москва
Комментарий 101761856
Логотип TomCat
TomCat
Ответ официального представителя магазина
Добрый день, Иван. Если Вас не затруднит сообщите пожалуйста время и дату звонка, чтобы мы могли разобраться в сложившейся ситуации. Также если у Вас есть номер заказа этого будет досточно.
Добрый день, Иван. Если Вас не затруднит сообщите пожалуйста время и дату звонка, чтобы мы могли разобраться в сложившейся ситуации. Также если у Вас есть номер заказа этого будет досточно.
m-kasimchuk
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Достоинства:
не нашлось
Недостатки:
Корм просто не был доставлен. Первый заказ и сразу "отличный" опыт. В день заказа позвонил оператор и согласовал время на 1.10, после 19:00, сначала курьер позвонил в 18:20 и сообщил, что может сейчас завезти, но в это время не было возможности принят, он сказал "хорошо" и всё, разговор закончен, соответственно заказ никто уже не привез, т.е. доставка у них до 23:00 осуществляется, оговоренное время было после 19, но на все забили болт.
Комментарий:
Почитал комментарии и жалею, что этого раньше не сделал, здесь действительно конченная доставка. Никогда точно сюда не обращусь и никому не советую.
5 лет назад, Москва
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Мои коты его хорошо едят. Решил узнать, какой у этого корма остался срок годности, все таки скидка в 50 %, всякое может быть. Позвонил с этим вопросом в магазин. Девушка на том конце сказала, что такой информации не имеет и будет узнавать на складе. Как только узнает, то сразу мне перезвонит. Прождал 3 дня, и не дождавшись ответа заказал корм в другом, проверенном магазине.","pro":"Хорошие скидки на корма","contra":"На этот магазин нельзя рассчитывать.","type":0,"delivery":0,"deliveredBy":null,"orderId":null,"votes":{"agree":2,"reject":1,"total":3,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Москва"},"isProblemResolved":false,"factors":[{"factorId":0,"value":1,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null},{"factorId":1,"value":1,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null},{"factorId":2,"value":1,"title":"Общение","factorType":0,"count":1,"factorStatistic":null},{"factorId":3,"value":1,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null}]},"89162148":{"entity":"review","id":"89162148","isCpa":false,"recommend":false,"shopId":396306,"userId":37528352,"anonymous":0,"created":1554817892000,"averageGrade":1,"comment":null,"pro":null,"contra":"Заказал контейнер для корма, выбрал из предложенных транспортную компанию боксберри, оплатил. Получил сообщение, что товар доставлен, приехал в боксберри, а крышка контейнера сломана, написал отказ, жду почти месяц, сегодня звонит чувак из томуэта и говорит типа боксберри отказался платить, поэтому вам надо оплатить и сломанный контейнер и доставку обратно. Бинго!","type":0,"delivery":0,"deliveredBy":null,"orderId":null,"votes":{"agree":9,"reject":1,"total":10,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Тольятти"},"isProblemResolved":false,"factors":[{"factorId":3,"value":1,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null},{"factorId":2,"value":5,"title":"Общение","factorType":0,"count":1,"factorStatistic":null},{"factorId":0,"value":5,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null},{"factorId":1,"value":5,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null}]},"91212635":{"entity":"review","id":"91212635","isCpa":false,"recommend":false,"shopId":396306,"userId":430910377,"anonymous":0,"created":1560507296000,"averageGrade":1,"comment":"Заказал корм питомцу, пришло подтверждение заказа, после чего мне перезвонили и сказали что корм просрочен. На мое требование продать корм надлежащего качества по указанной цене, согласно ст. 433 ГК РФ получил отказ.","pro":"нет","contra":"Продают просроченный корм","type":0,"delivery":0,"deliveredBy":null,"orderId":"17598","votes":{"agree":3,"reject":1,"total":4,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Москва"},"isProblemResolved":false,"factors":[{"factorId":3,"value":1,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null},{"factorId":0,"value":1,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null},{"factorId":2,"value":1,"title":"Общение","factorType":0,"count":1,"factorStatistic":null},{"factorId":1,"value":1,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null}]},"103478976":{"entity":"review","id":"103478976","isCpa":false,"recommend":false,"shopId":396306,"anonymous":1,"created":1585466199000,"averageGrade":1,"comment":"Заказал корм для кошки. По телефону подтвердили наличие. Позже по телефону поторопили с оплатой \"товар ждет\". После оплаты оказалось, что товара не было. \nЧерез три дня после моего гневного письма с обещаниями обратиться в надзорные органы, вернули деньги.","pro":"Вернули деньги.","contra":"Потребовали оплатить товар, которого у них не было.","type":0,"delivery":0,"deliveredBy":null,"orderId":null,"votes":{"agree":4,"reject":2,"total":6,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Пермь"},"isProblemResolved":false,"factors":[{"factorId":3,"value":1,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null},{"factorId":2,"value":1,"title":"Общение","factorType":0,"count":1,"factorStatistic":null},{"factorId":0,"value":1,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null},{"factorId":1,"value":1,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null}]},"112171324":{"entity":"review","id":"112171324","isCpa":false,"recommend":false,"shopId":396306,"userId":652902304,"anonymous":0,"created":1599205377000,"averageGrade":1,"comment":"После размещения заказа 02.09.20 позвонили быстро , ссылку на оплату прислали, но... она оказалась ссылкой на перевод в электронный кошелек. ПЕРЕВОД, а не оплату товара. С комиссией , причем. Перезвонила в магазин , ответили нехотя, что ладно уж, приедет курьер с терминалом для карты. Зачем-то поверила наглецам. У меня ЗП 7-го, заплатить могу только кредиткой. 04.09.20 приехала доставка и оппа .... без терминала, поэтому заказ не был принят. Курьер ничего о терминале не знает. После отказа принять заказ звонят из магазина, опять предлагают ссылку на перевод, а не оплату на сайте. Т.е. , кроме комиссии за их электронный кошелек мне надо ещё 500 руб заплатить комиссию своему банку за перевод ! Вот такая экономия на товаре бы получилась. ","pro":"только цена, но она нивелировалась враньем магазина.","contra":"Информация на сайте о способах оплаты не соответствует действительности. Оплаты картой НЕТ.","type":0,"delivery":0,"deliveredBy":null,"orderId":"23028","votes":{"agree":4,"reject":0,"total":4,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Москва"},"isProblemResolved":false,"factors":[{"factorId":2,"value":1,"title":"Общение","factorType":0,"count":1,"factorStatistic":null},{"factorId":0,"value":5,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null},{"factorId":3,"value":5,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null},{"factorId":1,"value":1,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null}]},"116632640":{"entity":"review","id":"116632640","isCpa":false,"recommend":false,"shopId":396306,"userId":13888832,"anonymous":0,"created":1605683158000,"averageGrade":1,"comment":null,"pro":"Цена на товар, на этом ВСЕ!","contra":"Заказала товар, дважды подтверждала свой заказ самостоятельно и дважды обещали привезти в ПВЗ, ни первый , ни второй раз заказ не пришел, я ничего не получила, ни ответа, ни привета. А уж почитав отзывы, я поняла, что за магазин.\n Молодцы, ребята, так держать.\n С таким подходом у вас \"обязательно\" будут клиенты!!!","type":0,"delivery":1,"deliveredBy":null,"orderId":null,"votes":{"agree":3,"reject":1,"total":4,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Видное"},"isProblemResolved":false,"factors":[{"factorId":1,"value":1,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null},{"factorId":0,"value":1,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null},{"factorId":2,"value":3,"title":"Общение","factorType":0,"count":1,"factorStatistic":null},{"factorId":3,"value":1,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null}]},"117352017":{"entity":"review","id":"117352017","isCpa":false,"recommend":false,"shopId":396306,"userId":176474806,"anonymous":0,"created":1606770981000,"averageGrade":1,"comment":"Заказали в интернет-магазине несколько коробок паучей корма для кота, в одной из них не хватало 2 шт. Оплата была произведена наличными в полном размере. Курьер был свидетелем, я при нем открыла заказ и проверила недостачу. Он заверил меня, что не относится к этой фирме, а только доставляет заказ, поэтому мне самостоятельно необходимо связаться с данным интернет-магазином для разбирательства. Я так и сделала. В результате, прошло 2 недели, но никто не собирается решать эту проблему. Так в добавок ко всему недавно позвонил сотрудник и сказал, что кладовщик всё выдал, а мне не стоило платить за недостающий товар. Вот такой сервис по-русски... Теперь понятно почему и них цены ниже, чем на других сайтах. 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