Яндекс Маркет
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ЯндексЯндекс
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Отзывы о магазине Топ-матрас.Ру

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Мама
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Достоинства:
Быстро отправили. Красивая ткань. Размер который нужен.
Недостатки:
На сайте магазина описан матрас, а по факту пришел НАМАТРАСНИК. Обычный паролон, зашитый в хорошую ткань. Не соответствует действительности: на сайте фото одно, а в реальности абсолютно другое изделие. Думаю что если даже его разрезать, то он не будет таким как показан на сайте. Присутствует сильный неприятный запах, пришлось его повесить на улице- надеюсь что от запаха избавлюсь. Обычный тонкий паролон. Этих денег не стоит. Обман. Жалко , что нельзя приложить фото...
Комментарий:
Отвратительный магазин. Заказала матрас, пришел просто отвратный товар. Это не топпер, а обычный паролон. В описании написано , что это УПРУГИЙ, а по факту паролон 2 см. За такие деньги я могла купить у нас в городе паролоновый матрас высотой 6 см. У магазина какие-то отговорки. Я бы никому не советовала этот Магазин, так как это просто обманщики. Перед этим заказала в другом магазине топперы и мы просто в восторге. А здесь просто дурят!!!! Это отзыв о магазине Топ- Матрас.ру. Покупался этот "матрас" в данном магазине и есть подтверждающие документы. А отзыв постоянно отклоняют!
3 года назад, Москва
Комментарий 104548704
Топ-матрас.Ру
Ответ официального представителя магазина
Нашли Ваш заказ. Можем оформить возврат товара или предложить другой приемлемый для Вас вариант чтобы разрешить вопрос в Вашу пользу. Менеджер скоро свяжется с Вами.
Нашли Ваш заказ. Можем оформить возврат товара или предложить другой приемлемый для Вас вариант чтобы разрешить вопрос в Вашу пользу. Менеджер скоро свяжется с Вами.
Комментарий 104548950
Топ-матрас.Ру, Спасибо, но это будет не выгодно для меня. Каждый раз платить мне за доставку абсолютно не выгодно. Сейчас заплатила 500, возврат отослать 500, другой 500....Вы же понимаете, что матрас мне становится золотым☝️
Топ-матрас.Ру, Спасибо, но это будет не выгодно для меня. Каждый раз платить мне за доставку абсолютно не выгодно. Сейчас заплатила 500, возврат отослать 500, другой 500....Вы же понимаете, что матрас мне становится золотым☝️
Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Недостатки:
На сайте откровенно врут о стоимости доставки - пишут что бесплатная (при сумме заказа от 5000) в _вашем_городе_ (подставляют ваш населенный пункт). По факту же оператор начинает рассказывать что доставку придется оплатить если живете не в Москве. Зачем врать о стоимости доставки на сайте?
Изменить3 года назад, Серпухов
Комментарий 104239082
Топ-матрас.Ру
Ответ официального представителя магазина
Здравствуйте. Наш магазин осуществляет бесплатную доставку по Москве и Санкт-Петербургу на матрасы независимо от суммы заказа. В другие города России доставка рассчитывается индивидуально. Но, как правило, доставка бесплатная при сумме заказа от 5000 рублей. Напишите номер вашего заказа, чтобы мы могли провести внутреннее расследование и сделать для Вас компенсацию.
Здравствуйте. Наш магазин осуществляет бесплатную доставку по Москве и Санкт-Петербургу на матрасы независимо от суммы заказа. В другие города России доставка рассчитывается индивидуально. Но, как правило, доставка бесплатная при сумме заказа от 5000 рублей. Напишите номер вашего заказа, чтобы мы могли провести внутреннее расследование и сделать для Вас компенсацию.
Наталья Нащёкина
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Достоинства:
Быстро оформили заказ
Недостатки:
Неверно проконсультировали по матрасу,в итоге жесткость совсем не та пришла,сразу обнаружили ,как только развернули матрас,что это одеяло какое - то,а не матрас,при этом по телефону менеджер уверяла,что идеально подойдёт для сглаживания стыков дивана и на сайте указана жесткость высокая. Разочарованы. При возврате сказали удержат около 1000 руб ,при этом ни на сайте,ни в документах на матрас ничего об этом не сказано , имеются пункты выдачи,возят матрасы пачками и не могут оформить бесплатный возврат, тогда уже делайте это открытой информацией,а не по факту : удержим и баста! Хочется в Роспотребнадзор на них подать,чтоб честными были перед клиентом!
3 года назад, Новосибирск
Анна В.
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Достоинства:
Доставили быстро
Недостатки:
Безбожно врут. На сайте указано, что блок 512 пружин, по факту привозят 256 и говорят, что 512 это просто название. Не рекомендую!
3 года назад, Иваново
Комментарий 103889186
Топ-матрас.Ру
Ответ официального представителя магазина
Здравствуйте, Анна. Какой у вас номер заказа - это нужно для идентификации Вас как нашего покупателя. Возможен возврат товара если подтвердиться факт подмены пружинного блока. Мы всегда идем на встречу клиенту. Также обратите внимание что некоторые производители указывают кол-во пружин на метр квадратный, а некоторые - на спальное место.
Здравствуйте, Анна. Какой у вас номер заказа - это нужно для идентификации Вас как нашего покупателя. Возможен возврат товара если подтвердиться факт подмены пружинного блока. Мы всегда идем на встречу клиенту. Также обратите внимание что некоторые производители указывают кол-во пружин на метр квадратный, а некоторые - на спальное место.
Алена Савельева
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Достоинства:
Нет
Недостатки:
Ждем матрас уже почти 2 недели. Менеджер озвучила сроки доставки 22 мая, уже 27 матраса нет. О возможных задержках не предупредили. В чате поддержки общаются крайне непрофессионально, "сваливают" вину на фабрику.
Комментарий:
Хамоватое общение менеджера чата
3 года назад, Екатеринбург
trafaret.net
7
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: самовывоз
Достоинства:
Низкие цены
Недостатки:
Отправляют неизвестно куда. Трекинг-номера нет, какая курьерка - неизвестно. Присылают ссылку на некий забери-товар, но там уже просто не знают адреса указанного в заказе (пункта самовывоза). Звонить туда бесполезно - обещают перезвонить, но никто не перезванивают. Разговаривают крайне невежливо.
Комментарий:
Яндексу пора обратить внимание - наплодили сайтов, а по сути контора одна.
4 года назад, Москва
Dmitry N.
5
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Достоинства:
Мне понравилась цена , скидка если платишь картой и дали ещё персональную скидку 3%, быстрая и бесплатная доставка указанная на сайте
Недостатки:
Но по факту , при заказе цена на матрас в место того что бы снизится наоборот выросла , а доставка стала платной
Комментарий:
Этому магазину не место на маркете , а только на каком нибудь сайте бесплатных объявлений,
4 года назад, Москва
Комментарий 102977866
Вот ответ вашего бота в чате : фабрика поменяла цены на матрас3240руб со скидкой + 400руб за доставкуtop-matras.ru/pruzhinnyj-blok-bonnel-corretto/business/наэтом сайте цены уже поменяли
Вот ответ вашего бота в чате : фабрика поменяла цены на матрас3240руб со скидкой + 400руб за доставкуtop-matras.ru/pruzhinnyj-blok-bonnel-corretto/business/наэтом сайте цены уже поменяли
Комментарий 102996375
Топ-матрас.Ру
Ответ официального представителя магазина
В связи со сложившейся обстановкой из-за разницы курсовой стоимости материалов - все поставщики резко повысили цены. Поменять все цены в один день не представляется возможным. Но мы можем пойти Вам навстречу и продать интересующую Вас модель матрас по старой цене: top-matras.ru/pruzhinnyj-blok-bonnel-corretto/business/ 3240руб со скидкой. Назовите менеджеру код скидки: Бонус по старой цене. И мы все сделаем в лучшем виде.
В связи со сложившейся обстановкой из-за разницы курсовой стоимости материалов - все поставщики резко повысили цены. Поменять все цены в один день не представляется возможным. Но мы можем пойти Вам навстречу и продать интересующую Вас модель матрас по старой цене: top-matras.ru/pruzhinnyj-blok-bonnel-corretto/business/ 3240руб со скидкой. Назовите менеджеру код скидки: Бонус по старой цене. И мы все сделаем в лучшем виде.
Александр
3
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Достоинства:
цена
Недостатки:
Два раз покупал в этом магазине. Оба товара оказались очень плохого качества. Сначала матрас на котором спать нельзя было уже через пол года, весь продавился и как следствие боли в спине. А сейчас основание с ламелями, которые начали закручиваться, а я и не заметил, а теперь спина БОЛИТ!!!! Если не пройдет, буду подавить на них в суд! За причинения вреда здоровью!
Комментарий:
У них в продаже модели которых нет у офф производителя в продажи...
4 года назад, Санкт-Петербург
Никита
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Достоинства:
Нет
Недостатки:
1. Некомпетентные сотрудники 2. Неверная информация на сайте
Комментарий:
Решили приобрести детский матрасик, выбрали на сайте подходящую модель, при заказе которой до 17:00, сайт обещает доставку на следующий день, связавшись с менеджером оказалось, что это действует только для Москвы. Смирившись с этим, решили все-равно делать заказ в данном магазине. Описание данной модели гласило, что молния по всему периметру чехла матраса бесплатно. Повторно связавшись с менеджером, выясняется, что на данную линейку молния не вшивается. После этого возникают сомнения в правдивости сроков доставки и окончательной стоимости матрасика после доставки.
4 года назад, Санкт-Петербург
Максим
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Достоинства:
Реакция на заказ оперативная даже в вечернее время. Отличный выбор разных производителей.
Недостатки:
Указанная продукция быстро доставляется только по Москве, все указанные акции распространяются на жителей столицы. В регионы только долгая платная доставка, без заявленных подарков и тому подобного. Вообщем не интернет магазин а хрень какая-то))
Комментарий:
Наверное не стал бы еще связываться с этим магазином. В моем случае с товаром все хорошо, но при проблемах думаю понимания там не найти.
4 года назад, Екатеринбург
Комментарий 102837851
Топ-матрас.Ру
Ответ официального представителя магазина
Добрый день, спасибо за ваше мнение. Позвольте поинтересоваться какой номер вашего заказа. Хотим проверить информацию по заявленным подаркам и стоимости доставки в Вашем случае. В Екатеринбург мы также доставляем матрасы и товары для сна бесплатно со всеми указанными на сайте скидками и акциями. Такими как "подушка в подарок", например. В любом случае мы рады что товар Вам понравился. Также хотим Вас уверить что все недоразумения с заказами мы решаем быстро и, как правило, в пользу покупателя.
Добрый день, спасибо за ваше мнение. Позвольте поинтересоваться какой номер вашего заказа. Хотим проверить информацию по заявленным подаркам и стоимости доставки в Вашем случае. В Екатеринбург мы также доставляем матрасы и товары для сна бесплатно со всеми указанными на сайте скидками и акциями. Такими как "подушка в подарок", например. В любом случае мы рады что товар Вам понравился. Также хотим Вас уверить что все недоразумения с заказами мы решаем быстро и, как правило, в пользу покупателя.
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