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ЯндексЯндекс
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Отзывы о магазине top-shop

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Айсель С.
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Достоинства:
Ничего
Недостатки:
Сделала заказ, оператор перезвонила, разговаривала отвратительно. Навязывание каких-то покупных бонусов, с угрозами "вы что, отказываетесь от выгоды"? Ребята, вы зачем операторам такие скрипты разговоров выдаете? Однозначно больше не обращусь, осадок остался, как будто с мошенниками-урками поговорила.
2 года назад, Новосибирск
Комментарий 105288019
Логотип top-shop
top-shop
Ответ официального представителя магазина
Здравствуйте, Айсель С. Отзыв не содержит информации, подтверждающей оформление заказа в нашем магазине, поэтому идентифицировать Вас невозможно. Сообщите, пожалуйста, номер заказа, либо номер телефона, на который он оформлен. С уважением, Top Shop.
Здравствуйте, Айсель С. Отзыв не содержит информации, подтверждающей оформление заказа в нашем магазине, поэтому идентифицировать Вас невозможно. Сообщите, пожалуйста, номер заказа, либо номер телефона, на который он оформлен. С уважением, Top Shop.
Мария Трушина
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: самовывоз
Достоинства:
обещания
Недостатки:
В ДВА РАЗА ВЫШЕ ЦЕНА! В ДВА РАЗА МЕНЬШЕ ТОВАРА!
Комментарий:
Обдурили женщину в возрасте! Ужас! Она поверила на слово, оплатила. Никакой акции - подняли цену и не положили половина товара. Это свинство. Это позорит нормальных маркетологов. Втюхивают по липовым акциям.
2 года назад, Новосибирск
Комментарий 105272013
Логотип top-shop
top-shop
Ответ официального представителя магазина
Здравствуйте, Сказочный Мир. Отзыв не содержит информации, подтверждающей оформление заказа в нашем магазине, поэтому идентифицировать Вас невозможно. Сообщите, пожалуйста, номер заказа, либо номер телефона, на который он оформлен. С уважением, Top Shop.
Здравствуйте, Сказочный Мир. Отзыв не содержит информации, подтверждающей оформление заказа в нашем магазине, поэтому идентифицировать Вас невозможно. Сообщите, пожалуйста, номер заказа, либо номер телефона, на который он оформлен. С уважением, Top Shop.
Иван Дудин
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Достоинства:
Нету достоинств
Недостатки:
Хамское и наплевательсткое отношение колл центра этой шарашки к клиентам, отправляют отвратительную Китайщину. НАСТОЯТЕЛЬНО ВАМ СОВЕТУЮ - НИЧЕГО ТАМ НЕ ПОКУПАЙТЕ.
Комментарий:
Плкупали хлебопеч у них, прислали с огромной задержкой, хлебопечка хлеб сделала максимально отвратительный. Звонили им на горячую линию и нас там тактичненько и мягко говоря послали куда подальше
2 года назад, Екатеринбург
Комментарий 105268965
Логотип top-shop
top-shop
Ответ официального представителя магазина
Здравствуйте, Иван Дудин. Отзыв не содержит информации, подтверждающей оформление заказа в нашем магазине, поэтому идентифицировать Вас невозможно. Сообщите, пожалуйста, номер заказа, либо номер телефона, на который он оформлен. С уважением, Top Shop.
Здравствуйте, Иван Дудин. Отзыв не содержит информации, подтверждающей оформление заказа в нашем магазине, поэтому идентифицировать Вас невозможно. Сообщите, пожалуйста, номер заказа, либо номер телефона, на который он оформлен. С уважением, Top Shop.
Тимур Халиков
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Достоинства:
Нет
Недостатки:
Операторы тебя не слушают, работают по скрипту. Пытаются продать доп.товары. Служба поддержки вообще ни на один вопрос не может ответить
Комментарий:
Не советую покупать в это интернет магазине
2 года назад, Москва
Комментарий 105251350
Логотип top-shop
top-shop
Ответ официального представителя магазина
Здравствуйте, Тимур Халиков. Ваш заказ будет доставлен сегодня. Ожидайте, пожалуйста, звонка курьера. Видим, что доставка Вашего заказа переносилась два раза по техническим причинам. Нам крайне неприятно, что произошла такая ситуация. Мы приносим извинения за доставленные неудобства и надеемся в будущем избежать подобных ситуаций. С уважением, Top Shop.
Здравствуйте, Тимур Халиков. Ваш заказ будет доставлен сегодня. Ожидайте, пожалуйста, звонка курьера. Видим, что доставка Вашего заказа переносилась два раза по техническим причинам. Нам крайне неприятно, что произошла такая ситуация. Мы приносим извинения за доставленные неудобства и надеемся в будущем избежать подобных ситуаций. С уважением, Top Shop.
Фатима
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Недостатки:
Заказала себе устройство для мытья окон. Магниты не держат. Полный обман. Ужасный магазин.
2 года назад, Пенза
Комментарий 105240218
Логотип top-shop
top-shop
Ответ официального представителя магазина
Здравствуйте, Фатима. Заказ 426999 не зарегистрирован в нашем магазине. Номера заказов в нашей базе начинаются с приставки RUS. По указанным данным идентифицировать Вас невозможно. Сообщите, пожалуйста, актуальный номер заказа, либо номер телефона, на который он оформлен. С уважением, Top Shop.
Здравствуйте, Фатима. Заказ 426999 не зарегистрирован в нашем магазине. Номера заказов в нашей базе начинаются с приставки RUS. По указанным данным идентифицировать Вас невозможно. Сообщите, пожалуйста, актуальный номер заказа, либо номер телефона, на который он оформлен. С уважением, Top Shop.
Alla_sh
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Достоинства:
ничего
Недостатки:
работа колл-центра , центр поддержки клиента
Комментарий:
Отвратительный магазин. Заказала ребёнку на д\р игрушку, сказали привезут на следующий день. Не привезли,не позвонили и не прислали смс что не будет доставки. Постоянно пользуюсь заказами с доставкой в других магазинах, но такое отношение к покупателю впервые. Позвонила в магазин, оказалось что написали не тот адрес, хотя я несколько раз повторила (совсем маргиналы в колл-центре сидят?) . В результате проблему с доставкой на следующий день никто не собирался решать, а только повторяют как попугаи: не хотите, отменим заказ. Это первый и последний заказ в Вашем магазине и не только мой!!!
2 года назад, Москва
Комментарий 105203908
Логотип top-shop
top-shop
Ответ официального представителя магазина
Здравствуйте, Алла. К сожалению, прослушав запись диалога, мы вынуждены признать ошибку оператора, неверно оформившего адрес доставки, в результате чего заказ не был доставлен Вам вовремя. Информация о данной ситуации передана руководителю Call-центра. В отношении оператора будут приняты соответствующие меры. Приносим извинения за сложившуюся ситуацию. С уважением, Top Shop.
Здравствуйте, Алла. К сожалению, прослушав запись диалога, мы вынуждены признать ошибку оператора, неверно оформившего адрес доставки, в результате чего заказ не был доставлен Вам вовремя. Информация о данной ситуации передана руководителю Call-центра. В отношении оператора будут приняты соответствующие меры. Приносим извинения за сложившуюся ситуацию. С уважением, Top Shop.
Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Достоинства:
Нет
Недостатки:
Покупал родителям фитнес браслеты которые по телевизору рекламировали. Фуфло полное, но при заказе по телефону сказали что все функции работают отлично, всё точно показывают. Согласен, показывают, но просто цифры которые не понятно от куда берут. Давление так это вообще анекдот, показывают что всё нормально, а по факту всё далеко не так. Хорошо проверили старым способом и во время выпили лекарство. Кто то скажет, что они точно и не будут показывать мол они покажут перепады типо они для этого, ничего подобного, на них всегда всё ровно. Короче показывают только время, на остальное даже смотреть не стоит.
Комментарий:
Выкинул.
Изменить2 года назад, Москва
Комментарий 105173666
Логотип top-shop
top-shop
Ответ официального представителя магазина
Здравствуйте. Отзыв не содержит информации, подтверждающей оформление заказа в нашем магазине, поэтому идентифицировать Вас невозможно. Сообщите, пожалуйста, номер заказа, либо номер телефона, на который он оформлен. С уважением, Top Shop.
Здравствуйте. Отзыв не содержит информации, подтверждающей оформление заказа в нашем магазине, поэтому идентифицировать Вас невозможно. Сообщите, пожалуйста, номер заказа, либо номер телефона, на который он оформлен. С уважением, Top Shop.
Ал Т.
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Отличный магазин
Способ покупки: доставка
Достоинства:
Пользовались неоднократно. Товар получили качественный
2 года назад, Сызрань
Ирина Епифанова
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Достоинства:
Как обманывают людей
Недостатки:
Заказ 10.05.21 был не исполнел, зато его подобие привезли сегодня. Уже после нового. Курьер позвонил за 5 минут до доставки. И привез старый , неактуальный. Но деньги подайте. Телефоны в не зоны доступа. Люди, вам верили. У кого воруете?
Комментарий:
Жду звонка , как обещали. Дальше будет прокуратура
2 года назад, Москва
Мария А.
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Недостатки:
Бракованный товар сова 3 в 1 былп возвращена почтой России 21.05 и спустя более 10 дней нет никаких действий от магазина. Отговорки, звоните "завтра".
Комментарий:
Вообще никакой организации работы с клиентами, операторы не владеют информацией по проблеме. Только бы продать, а какого качества и что будет потом не волнует. Это только проблемы покупателя. Магазин разочаровал с первой покупки. Не советую вам ничего там покупать.
2 года назад, Москва
Комментарий 105090884
Логотип top-shop
top-shop
Ответ официального представителя магазина
Здравствуйте, Мария А. Видим, что по данному вопросу Вы уже общались с нашим менеджером и Вам была предоставлена вся информация. Обменный заказ уже прибыл в место вручения. Вы можете подойти и забрать. С уважением, Top Shop.
Здравствуйте, Мария А. Видим, что по данному вопросу Вы уже общались с нашим менеджером и Вам была предоставлена вся информация. Обменный заказ уже прибыл в место вручения. Вы можете подойти и забрать. С уважением, Top Shop.
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Я как дурак согласился так как очень хотел помощь лежащий моей МАМЕ она не встаёт болят колени ,варикоз ног, выпадают минески из- за стёртости суставов ! По телефону оператор 8 495 108 22 48 сказала что поможет и так- же пришлёт другие но дороже по цене 3130 рублей ,но Вы мне прислали по цене саита за 1790 рублей ,сегодня вы вообще цену уронили до 1690 рублей ! Вам не стыдно мы оба пенсионеры обратно телефон не берёте договориться с Вами не возможно !!! Это что значит мы Вам позвоним звучит голос автоответчика ! Когда Вам надо Вы как миленькие звоните ашь через 5 минут ! Совесть есть у Вас! Нету оно у Вас бога не боитесь, проклятие будет если позвоните ,зачем Вы так обманывайте добрых людей ,этот товар не подошёл нам и мне то - же он слетает не держиться на ногах , нет фирменного знака на нём ( поделка из КИТАЯ!) ВЫ сами хоть пробывали одевать 5 минут не возможно и падают лямки слабые ,пружина жёсткая ! Вы зачем покупайте этот товар из Китая мне не понятно ! Так давайте я этот не нужный товар по почте я Вам возвращу ! Мне он не нужен ,как мусор будет валяться! В противном случае я вынужен обратиться в полицию !","pro":"Реклама у них замечательная ! Берут телефон сразу !","contra":"Но если Вы уже приобрели товар например как я усилители суставов о чём рекомендую не приобретать , то если после вы их купили и они Вам не подошли, я им звонил обратно , то они уже телефон не за что не возьмут ! Люди это саит обманщиков !","type":0,"delivery":0,"deliveredBy":null,"orderId":"Номер отправления 14086268075694","votes":{"agree":5,"reject":2,"total":7},"photos":[],"videos":[],"region":{"entity":"region","name":"Нижнекамск"},"isProblemResolved":false,"factors":[{"factorId":2,"value":5,"title":"Общение","factorType":0,"count":1,"factorStatistic":null},{"factorId":1,"value":5,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null},{"factorId":3,"value":1,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null},{"factorId":0,"value":5,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null}]},"156209654":{"entity":"review","id":"156209654","isCpa":false,"recommend":false,"shopId":3749,"userId":991215098,"anonymous":0,"created":1649000912235,"averageGrade":1,"comment":null,"pro":"Может они и есть, но пока это невозможно понять.","contra":"Доставка должна была быть вчера. Утром пришла смс, что курьер забрал товар. Просто два дня, никто ничего не привез. И никто не звонит. Сам позвонил в магазин 3 раза в течение дня. Обещают, что со мной свяжется курьерская служба. С 10 утра жду, время 7 вечера, никто не звонит. Магазин с этим ничего сделать не может. С курьерской службой \"Маршрут\" связаться невозможно. Посмотрел отзывы на Яндексе. У Маршрута твердая единица и десятки таких же отзывов. Посмотрел отзывы на Top-Shop.ru и ответы магазина на ровно такие же ситуации. \"Это не наша проблема, это проблема логистики.\" Ребят, вы там часом не оxрeнeли? Это вы выбрали подрядчика по доставке, это ваша проблема. Точнее говоря, это проблема ваших клиентов, о которой они узнают пост фактум. Это вы наплевали на своих клиентов с таким подрядчикам. Судя по отзывам, вам давно известно об этой проблеме, но вы подрядчика не меняете. Ну так желаю вам разориться побыстрее!","type":0,"delivery":0,"deliveredBy":null,"orderId":"220483286","votes":{"agree":1,"reject":2,"total":3},"photos":[],"videos":[],"region":{"entity":"region","name":"Москва"},"isProblemResolved":false,"factors":[{"factorId":3,"value":3,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null},{"factorId":2,"value":4,"title":"Общение","factorType":0,"count":1,"factorStatistic":null},{"factorId":0,"value":5,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null},{"factorId":1,"value":1,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null}]},"156728988":{"entity":"review","id":"156728988","isCpa":false,"recommend":false,"shopId":3749,"userId":37109705,"anonymous":0,"created":1649514083528,"averageGrade":1,"comment":"Испорченное настроение, потраченное время на переписки и звонки, нужная вещь фактически не получена к ожидаемому сроку","pro":null,"contra":"Получила заказ 09.04.2022г. 16час. Коробка идеальная, в коробке кроме сковороды\nнет никаких вложений, а сама сковорода \"замятая\" (фото высылаю). Сложно\nпредставить, что такое \"замятие\" могло произойти при транспортировке, т.к. и\nкоробка целая и покрытие на сковороде не повреждено!.\nВЫВОД - товар был упакован уже замятым! и думаю, что и уже закуплен как БРАК.\nНИ СТЫДА, ни совести, ни чести НЕТ у вашей компании.","type":0,"delivery":null,"deliveredBy":null,"orderId":"109436931","votes":{"agree":8,"reject":7,"total":15},"photos":[],"videos":[],"region":{"entity":"region","name":"Санкт-Петербург"},"isProblemResolved":false,"factors":[{"factorId":1,"value":3,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null}]}},"offerShowPlace":{},"promo":{},"aggregatePromo":{},"product":{},"vendor":{},"category":{}}}
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