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ЯндексЯндекс
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Отзывы о магазине top-shop

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владимир шведов
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: доставка
Достоинства:
Быстрый дозвон, вежливый оператор, хороший ассортимент.
Недостатки:
расчет только наличными без чека. Это напрягает, т.к. в случае конфликта клиенту нечем крыть, т.е . магазин ставит клиента в заранее невыгодное положение. Купив у вас стул для ванны, не рискую больше обращаться в магазин за более дорогой покупкой. Владимир, 70 лет, , 25-26 декабря.
2 года назад, Москва
Комментарий 150192981
Официальный представитель магазина
Ответ официального представителя магазина
Здравствуйте, Владимир Шведов. Согласно п. 5 ст. 18 Закона о защите прав потребителей отсутствие у покупателя кассового или товарного чека, либо иного документа, удостоверяющих факт и условия покупки товара, не является основанием для отказа в удовлетворении его требований. Форма кассового чека может быть бумажной или электронной. При направлении электронного кассового чека продавец вправе не распечатывать его на бумажном носителе. Чек мы отправляем в электронном виде, Если Вы его не получили, то просьба прислать адрес электронной почты, чтобы мы отправили Вам повторно. Также, просьба указать номер заказа, т.к. по указанным данным идентифицировать Вас невозможно. С уважением, Top Shop.
Здравствуйте, Владимир Шведов. Согласно п. 5 ст. 18 Закона о защите прав потребителей отсутствие у покупателя кассового или товарного чека, либо иного документа, удостоверяющих факт и условия покупки товара, не является основанием для отказа в удовлетворении его требований. Форма кассового чека может быть бумажной или электронной. При направлении электронного кассового чека продавец вправе не распечатывать его на бумажном носителе. Чек мы отправляем в электронном виде, Если Вы его не получили, то просьба прислать адрес электронной почты, чтобы мы отправили Вам повторно. Также, просьба указать номер заказа, т.к. по указанным данным идентифицировать Вас невозможно. С уважением, Top Shop.
Rivares
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Способ покупки: самовывоз
Достоинства:
Быстро и удобно..
Недостатки:
Все хорошо
Комментарий:
Качественно и в срок.
2 года назад, Санкт-Петербург
Любовь Козинова
4
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: самовывоз
Достоинства:
Заказала чайник. Условия доставки были выполнены в срок.
Недостатки:
Не получила sms-уведомления с номером заказа при его оформлении у оператора. В описании чайника были на мой взгляд существенные неточности: указана ручка деревянная, оказалось обрезиненная, которая при нагревании начинает пахнуть резиной. Оператор использует только ту информацию, которая указана в описании. На сайте и у оператора информация о самовывозе отличается: на сайте бесплатно (ул. Алмаатинская), у оператора 130 руб.
Комментарий:
Магазин достаточно понятен, заказ сделать просто. Но неточности в описании товара доставляет неудобства для покупателя и некоторое разочарование сделанной покупкой, что увеличивает вероятность отказа от него. Пожелание: точно описывать товар, особенно материал из чего сделаны определяющие его ценность и функциональность составляющие (корпус чайника, ручка, крышка и тд). Мой отзыв был отклонен со ссылкой на накручивание и спам. Считаю мой отзыв объективен и полезен для других покупателей. Его опубликование позволило бы объективно оценить товар и его полезные свойства для других покупателей.
2 года назад, Москва
Комментарий 106037598
Официальный представитель магазина
Ответ официального представителя магазина
Здравствуйте, Любовь К. Отзыв не содержит информации, подтверждающей оформление заказа в нашем магазине, поэтому идентифицировать Вас невозможно. Сообщите, пожалуйста, номер заказа, либо номер телефона, на который он оформлен. С уважением, Top Shop.
Здравствуйте, Любовь К. Отзыв не содержит информации, подтверждающей оформление заказа в нашем магазине, поэтому идентифицировать Вас невозможно. Сообщите, пожалуйста, номер заказа, либо номер телефона, на который он оформлен. С уважением, Top Shop.
Комментарий 106039639
этому отзыву уже несколько лет, в свое время он опубликован не был. Чайник давно потерял вид, свисток у носика отвалился. Положительным осталась только его обтекаемая форма. А насчет заказа, как написано было уже, мне даже его номер не прислали и другие подробности за несколько лет уже истерлись.
этому отзыву уже несколько лет, в свое время он опубликован не был. Чайник давно потерял вид, свисток у носика отвалился. Положительным осталась только его обтекаемая форма. А насчет заказа, как написано было уже, мне даже его номер не прислали и другие подробности за несколько лет уже истерлись.
Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Способ покупки: самовывоз
Достоинства:
На сайте легко ориентироваться, представлена полная информация о товаре. Удобно делать заказ, можно выбрать удобный способ получения товара.
Недостатки:
После оформления заказа поступает телефонный звонок менеджера. Хотелось бы иметь возможность отказываться от звонков - вполне достаточно SMS-сообщений.
Изменить2 года назад, Москва
Юрий
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: доставка
Достоинства:
Реклама идёт по телевизору.
Недостатки:
Проблемы сос лужбой доставки. Оплатив заказ картой доставку можно ждать неделю. Ребята совсем не торопятся.
Комментарий:
Ищите альтернативные магазины.
2 года назад, Красногорск
Комментарий 105379854
Официальный представитель магазина
Ответ официального представителя магазина
Здравствуйте, Юрик Ц. По указанным данным идентифицировать Вас невозможно. Заказ под номером 214475585 не зарегистрирован в нашем магазине. Номера заказов в нашей базе начинаются с приставки RUS. Сообщите, пожалуйста, актуальный номер заказа, либо номер телефона, на который он оформлен. С уважением, Top Shop.
Здравствуйте, Юрик Ц. По указанным данным идентифицировать Вас невозможно. Заказ под номером 214475585 не зарегистрирован в нашем магазине. Номера заказов в нашей базе начинаются с приставки RUS. Сообщите, пожалуйста, актуальный номер заказа, либо номер телефона, на который он оформлен. С уважением, Top Shop.
Алексей М.
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: доставка
Достоинства:
Скидка
Недостатки:
Часто звонят с предложением покупок
3 года назад, Москва
Комментарий 104491276
Официальный представитель магазина
Ответ официального представителя магазина
Здравствуйте, Алексей М. Если Вы не хотите, чтобы Вам поступали звонки и рассылки Top Shop, то отправьте нам, пожалуйста, номер Вашего телефона на электронную почту shop@top-shop.ru, чтобы мы смогли отключить Вас от них. С уважением, Top Shop.
Здравствуйте, Алексей М. Если Вы не хотите, чтобы Вам поступали звонки и рассылки Top Shop, то отправьте нам, пожалуйста, номер Вашего телефона на электронную почту shop@top-shop.ru, чтобы мы смогли отключить Вас от них. С уважением, Top Shop.
Ольга Слюсаревская
4
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Способ покупки: доставка
Достоинства:
Доставка быстро....
Недостатки:
Отпариватель плохой....вода выплескивается на одежду....пылесос моющий шумный...говорили производитель Швейцария оказалось Китай.. и за такие деньги,,,, мда....убирает вроде бы хорошо....
Комментарий:
Все очень дорого...карта клиента не работает поскольку доставка дорогая...да и товар тоже...не соответствует характеристикам оператора...
3 года назад, Белореченск
Михаил Утриш
8
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: самовывоз
Достоинства:
Не так далеко от метро, Парковка рядом есть. Достаточно конкурентные цены. Большой выбор техники.
Недостатки:
Главный недостаток - нет оплаты картой. Отстояв очередь на улице, простояв в духоте подвала, выяснил, что оплата только наличными. Где-то была, оказывается надпись мелким шрифтом. Пришлось идти за деньгами. Печально.
Комментарий:
В принципе, других нареканий нет. Дорогуща вебкамера работает исправно, всё соответствует описанию, только лучше. Если учитывать неожиданный отказ в оплате картой, нормальный магазин.
3 года назад, Москва
Комментарий 103643770
Заказ не нашёл, а телефон - +1 909 92 16 17 6.
Заказ не нашёл, а телефон - +1 909 92 16 17 6.
Комментарий 103645362
Официальный представитель магазина
Ответ официального представителя магазина
Утриш Михаил, По номеру телефона +1 909 92 16 17 6 в нашем магазине не оформлялся заказ. С уважением, Top Shop.
Утриш Михаил, По номеру телефона +1 909 92 16 17 6 в нашем магазине не оформлялся заказ. С уважением, Top Shop.
Гордей Савостеев
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Способ покупки: доставка
Достоинства:
Только здесь нашел нужный товар.
Недостатки:
Долгое навязчивое общение.
Комментарий:
В целом, понимая что убалтывать это их кредо, все хорошо.
3 года назад, Краснодар
Андрей П.
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Способ покупки: доставка
Достоинства:
Сделал уже несколько заказов - прекрасное информирование на разных стадиях оформления, вплоть до передачи в службу доставки. А дальше всё зависит от неё.
Недостатки:
Желательно, чтобы служба по работе с клиентами фиксировала о каких товарах уже рассказывали конкретному покупателю при информационных звонках.
Комментарий:
Вполне приличный и-магазин
3 года назад, Благовещенск
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Утром пришла смс, что курьер забрал товар. Просто два дня, никто ничего не привез. И никто не звонит. Сам позвонил в магазин 3 раза в течение дня. Обещают, что со мной свяжется курьерская служба. С 10 утра жду, время 7 вечера, никто не звонит. Магазин с этим ничего сделать не может. С курьерской службой \"Маршрут\" связаться невозможно. Посмотрел отзывы на Яндексе. У Маршрута твердая единица и десятки таких же отзывов. Посмотрел отзывы на Top-Shop.ru и ответы магазина на ровно такие же ситуации. \"Это не наша проблема, это проблема логистики.\" Ребят, вы там часом не оxрeнeли? Это вы выбрали подрядчика по доставке, это ваша проблема. Точнее говоря, это проблема ваших клиентов, о которой они узнают пост фактум. Это вы наплевали на своих клиентов с таким подрядчикам. Судя по отзывам, вам давно известно об этой проблеме, но вы подрядчика не меняете. 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Коробка идеальная, в коробке кроме сковороды\nнет никаких вложений, а сама сковорода \"замятая\" (фото высылаю). Сложно\nпредставить, что такое \"замятие\" могло произойти при транспортировке, т.к. и\nкоробка целая и покрытие на сковороде не повреждено!.\nВЫВОД - товар был упакован уже замятым! и думаю, что и уже закуплен как БРАК.\nНИ СТЫДА, ни совести, ни чести НЕТ у вашей компании.","type":0,"delivery":null,"deliveredBy":null,"orderId":"109436931","votes":{"agree":8,"reject":7,"total":15},"photos":[],"videos":[],"region":{"entity":"region","name":"Санкт-Петербург"},"isProblemResolved":false,"factors":[{"factorId":1,"value":3,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null}]}},"offerShowPlace":{},"promo":{},"aggregatePromo":{},"product":{},"vendor":{},"category":{}}}
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