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ЯндексЯндекс
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юрий я.
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Заказ оформлен на Яндекс Маркет
Достоинства:
Купила чайник майер бош мв-22678 красивый удобный Доставка оперативна __________________________
Недостатки:
При проверке при нагреве воды пар выходит из под крышки на ручку ОПАСНО Хочу вернуть но сложное оформление ___________________________
Комментарий:
Пока ничего не могу сказать о магазине
6 лет назад, Москва
Комментарий 100521297
Официальный представитель магазина
Ответ официального представителя магазина
Здравствуйте, Юрий. Ваша рекламация находится на рассмотрении. В течение пяти рабочих дней с Вами свяжутся. Для оперативного решения вопросов по рекламации, отправляйте сообщения на e-mail отдела поддержки Покупателей: opp@top-shop.ru. С уважением, Top Shop.
Здравствуйте, Юрий. Ваша рекламация находится на рассмотрении. В течение пяти рабочих дней с Вами свяжутся. Для оперативного решения вопросов по рекламации, отправляйте сообщения на e-mail отдела поддержки Покупателей: opp@top-shop.ru. С уважением, Top Shop.
Сергей О.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: доставка
Достоинства:
Хорошие скидки
Недостатки:
Нет
Комментарий:
Молодцы так держать!!!
6 лет назад, Санкт-Петербург
yaxontka@mail.ru
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: доставка
Достоинства:
Оперативно связываются.
Недостатки:
Нет предварительной примерки.Оказывается за примерку надо платить.
Комментарий:
Курьер доставив товар не распечатал,не показал,озвучил,что примерка запрещена и забрав товар товар оформил отказ.Перезвонив в службу поддержки выяснилось,что надо оплачивать примерку и этот заказ надо заново оформять.Оформлять и ждать.
6 лет назад, Москва
Комментарий 100513537
Официальный представитель магазина
Ответ официального представителя магазина
Здравствуйте, Виктория. При оформлении заказа через сайт Вы имели возможность ознакомиться с условиями доставки курьером - https://www.top-shop.ru/help/moscow/, где указано, что примерка является платной услугой, которую можно оформить при подтверждении заказа по телефону. Мы прослушали запись диалога о подтверждении заказа, Вы не сообщили оператору, что желаете осуществить примерку до оплаты. С уважением, Top Shop.
Здравствуйте, Виктория. При оформлении заказа через сайт Вы имели возможность ознакомиться с условиями доставки курьером - https://www.top-shop.ru/help/moscow/, где указано, что примерка является платной услугой, которую можно оформить при подтверждении заказа по телефону. Мы прослушали запись диалога о подтверждении заказа, Вы не сообщили оператору, что желаете осуществить примерку до оплаты. С уважением, Top Shop.
Центр народной культуры Республики Адыгея
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: доставка
Достоинства:
Товар пришел быстро
Недостатки:
Товар не соответствует заказу. Заказывали сумку "Канада Монтреаль" коричневого цвета, пришла "Прада" черного цвета. Хотим вернуть товар и получить свой заказ сумка мужская "Канада Монтреаль"Телефон для связи: 8- 918-921-02-31, 8-928-460-39-49
6 лет назад, Майкоп
Комментарий 100513677
Официальный представитель магазина
Ответ официального представителя магазина
Здравствуйте, org CNKRA. Заказ № 80080221078 не существует в нашем магазине. Указанные товары не представлены у нас в продаже. На данные номера телефонов заказы в Top Shop не оформлялись. С уважением, Top Shop.
Здравствуйте, org CNKRA. Заказ № 80080221078 не существует в нашем магазине. Указанные товары не представлены у нас в продаже. На данные номера телефонов заказы в Top Shop не оформлялись. С уважением, Top Shop.
Елена С.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: самовывоз
Достоинства:
Швабра с распылителем (удобная), насадки на швабру (дополнительные нужны), трасса с машинкой (машинка в комплекте медленно ездит) а вот отдельно заказывала машинку для трассы, то вот она как "пуля" летает
Недостатки:
Сделала заказ, теперь он стоит в ожидании товара куклы и полотенца, если нет у вас этого товара, то убирайте его из каталога, или пусть оператор предупреждает что такого товара нет , какого числа он поступит
Комментарий:
Оплата на пересылку сильно завышена. Порой хочется что-нибудь заказать, но только из-за пересылки отказываешься. Сперва заказала портативный обогреватель цена за пересылку была одна, а потом еще заказала полотенца и куклу. Попросила добавить к заказу с обогревателем. Добавили, и почему-то выросла пересылка. Это же теперь считается одна посылка. Не понимаю я этого
6 лет назад, Владивосток
Наталья М.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: доставка
Достоинства:
Быстро, удобно, комфортно по своему выбору
Недостатки:
Долгое обслуживание на почте. Вы шлете сообщение, что товар на почте, идешь туда отстаивая длинную очередь, а оказывается товар еще не прибыл.
6 лет назад, Якутск
Антонида М.
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: доставка
Достоинства:
Мне понравилось качество работы сотрудников магазина, скорость доставки, хотя стоимость доставки несколько завышена по сравнению с другими интернет-магазинами.
Недостатки:
Качество приобретенной мною турбощетки совершенно не соответствует описанию и рекламе. Обращаюсь с просьбой о ее возврате.
Комментарий:
Я очень часто работаю с другими интернет- магазинами, и по сравнению с ними ТОп- шоп проигрывает.
6 лет назад, Краснодар
Комментарий 100415005
Официальный представитель магазина
Ответ официального представителя магазина
Здравствуйте, Антонида. Ваша рекламация находится на рассмотрении. В течение пяти рабочих дней с Вами свяжутся. Для оперативного решения вопросов по рекламации, отправляйте сообщения на e-mail отдела поддержки Покупателей: opp@top-shop.ru С уважением, Top Shop.
Здравствуйте, Антонида. Ваша рекламация находится на рассмотрении. В течение пяти рабочих дней с Вами свяжутся. Для оперативного решения вопросов по рекламации, отправляйте сообщения на e-mail отдела поддержки Покупателей: opp@top-shop.ru С уважением, Top Shop.
medved
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: доставка
Недостатки:
Навящивость менеджеров убивает...только поэтому откажусь от покупки.еще товар не получили,а звонят и звонят....ужас!
6 лет назад, Москва
Комментарий 100402756
Официальный представитель магазина
Ответ официального представителя магазина
Здравствуйте, Игорь. Вы можете отказаться от контактирования, отправив соответствующее сообщение на e-mail: shop@top-shop.ru, указав контактный номер телефона. С уважением, Top Shop.
Здравствуйте, Игорь. Вы можете отказаться от контактирования, отправив соответствующее сообщение на e-mail: shop@top-shop.ru, указав контактный номер телефона. С уважением, Top Shop.
Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: доставка
Достоинства:
Операторы работают хорошо, профессионально, вежливые.
Недостатки:
Менеджеры подстраиваются под своих курьеров и пытаются обвинить покупателей в неадекватности.
Комментарий:
Ощущение, что покупатели для удобства курьеров. Отвратительное обслуживание. В декабре пыталась заказать трижды покупку и достаточно на большую сумму. Не один заказ не доставили. Если магазин не в состоянии доставить по назначению, то не стоит рекламировать доставку. И это в Москве. Представляю, что делается в дальних регионах.
Изменить6 лет назад, Москва
Комментарий 100299476
Официальный представитель магазина
Ответ официального представителя магазина
Здравствуйте. Указанных данных недостаточно, чтобы идентифицировать Вас как нашего Клиента. Чтобы мы смогли разобраться в данной ситуации, просим Вас отправить сообщение на e-mail: shop@top-shop.ru, с описанием рекламации и указанием данных, на которые был оформлен заказ: ФИО., номер телефона и адрес доставки. С уважением, Top Shop.
Здравствуйте. Указанных данных недостаточно, чтобы идентифицировать Вас как нашего Клиента. Чтобы мы смогли разобраться в данной ситуации, просим Вас отправить сообщение на e-mail: shop@top-shop.ru, с описанием рекламации и указанием данных, на которые был оформлен заказ: ФИО., номер телефона и адрес доставки. С уважением, Top Shop.
Имя скрыто
Способ покупки: доставка
Отзыв не учитывается в рейтинге магазина
Заказывала в этом магазине блинницу, товар привезли на следующий день и все работает, но БОЖЕ! До чего этот магазин выносит мозг теперь, я прокляла тот день когда решила там сделать заказ. Звонят почти каждый день, уже скоро год как.. и втюхивают свои товары и карты скидочные. Звонят почти всегда с разных номеров, я уже устала их в черный список добавлять! Если я один номер отклоняю, тут же звонит другой с этого магазина. Просила операторов уже 500 раз убрать мой номер из базы, толку ноль. Если вам дороги ваши нервы, то я рекомендую выбрать товар в другом магазине. Нехорошие там люди работают.
6 лет назад, Москва
Комментарий 100236555
Официальный представитель магазина
Ответ официального представителя магазина
Здравствуйте. Вы можете отказаться от контактирования, отправив соответствующее сообщение на e-mail: shop@top-shop.ru, указав контактный номер телефона. С уважением, Top Shop.
Здравствуйте. Вы можете отказаться от контактирования, отправив соответствующее сообщение на e-mail: shop@top-shop.ru, указав контактный номер телефона. С уважением, Top Shop.
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Я как дурак согласился так как очень хотел помощь лежащий моей МАМЕ она не встаёт болят колени ,варикоз ног, выпадают минески из- за стёртости суставов ! По телефону оператор 8 495 108 22 48 сказала что поможет и так- же пришлёт другие но дороже по цене 3130 рублей ,но Вы мне прислали по цене саита за 1790 рублей ,сегодня вы вообще цену уронили до 1690 рублей ! Вам не стыдно мы оба пенсионеры обратно телефон не берёте договориться с Вами не возможно !!! Это что значит мы Вам позвоним звучит голос автоответчика ! Когда Вам надо Вы как миленькие звоните ашь через 5 минут ! Совесть есть у Вас! Нету оно у Вас бога не боитесь, проклятие будет если позвоните ,зачем Вы так обманывайте добрых людей ,этот товар не подошёл нам и мне то - же он слетает не держиться на ногах , нет фирменного знака на нём ( поделка из КИТАЯ!) ВЫ сами хоть пробывали одевать 5 минут не возможно и падают лямки слабые ,пружина жёсткая ! Вы зачем покупайте этот товар из Китая мне не понятно ! 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Ну так желаю вам разориться побыстрее!","type":0,"delivery":0,"deliveredBy":null,"orderId":"220483286","votes":{"agree":1,"reject":2,"total":3},"photos":[],"videos":[],"region":{"entity":"region","name":"Москва"},"isProblemResolved":false,"factors":[{"factorId":3,"value":3,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null},{"factorId":0,"value":5,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null},{"factorId":1,"value":1,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null},{"factorId":2,"value":4,"title":"Общение","factorType":0,"count":1,"factorStatistic":null}]},"156728988":{"entity":"review","id":"156728988","isCpa":false,"recommend":false,"shopId":3749,"userId":37109705,"anonymous":0,"created":1649514083528,"averageGrade":1,"comment":"Испорченное настроение, потраченное время на переписки и звонки, нужная вещь фактически не получена к ожидаемому сроку","pro":null,"contra":"Получила заказ 09.04.2022г. 16час. Коробка идеальная, в коробке кроме сковороды\nнет никаких вложений, а сама сковорода \"замятая\" (фото высылаю). Сложно\nпредставить, что такое \"замятие\" могло произойти при транспортировке, т.к. и\nкоробка целая и покрытие на сковороде не повреждено!.\nВЫВОД - товар был упакован уже замятым! и думаю, что и уже закуплен как БРАК.\nНИ СТЫДА, ни совести, ни чести НЕТ у вашей компании.","type":0,"delivery":null,"deliveredBy":null,"orderId":"109436931","votes":{"agree":8,"reject":7,"total":15},"photos":[],"videos":[],"region":{"entity":"region","name":"Санкт-Петербург"},"isProblemResolved":false,"factors":[{"factorId":1,"value":3,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null}]}},"offerShowPlace":{},"promo":{},"aggregatePromo":{},"product":{},"vendor":{},"category":{}}}
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