Яндекс Маркет
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ЯндексЯндекс
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Отзывы о магазине top-shop

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На сайте легко ориентироваться, представлена полная информация о товаре. Удобно делать заказ, можно выбрать удобный способ получения товара.
Недостатки:
После оформления заказа поступает телефонный звонок менеджера. Хотелось бы иметь возможность отказываться от звонков - вполне достаточно SMS-сообщений.
Изменить2 года назад, Москва
ппасп прроо
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Недостатки:
Купил массажную подушку шиацу, через 2 месяца чехол порвался по швам . Хотя сильных нагрузок не было, массажировал шеино-плечевои отдел .позвонил - говорят это не гарантийный случаи вы сами порвали. Не покупайте у них ни чего.это мошенники.
2 года назад, Казань
Комментарий 105953016
Логотип top-shop
top-shop
Ответ официального представителя магазина
Здравствуйте, ппасп прроо. Отзыв не содержит информации, подтверждающей оформление заказа в нашем магазине, поэтому идентифицировать Вас невозможно. Сообщите, пожалуйста, номер заказа, либо номер телефона, на который он оформлен. С уважением, Top Shop.
Здравствуйте, ппасп прроо. Отзыв не содержит информации, подтверждающей оформление заказа в нашем магазине, поэтому идентифицировать Вас невозможно. Сообщите, пожалуйста, номер заказа, либо номер телефона, на который он оформлен. С уважением, Top Shop.
Татьяна Рогачева
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Достоинства:
Ничего не понравилось.
Недостатки:
Клиентам хомяк. Торгуют бракованным товаром. За возврат брака клиент должен ещё и заплатить. Доставка тоже не дешевая
Комментарий:
Никогда не делайте заказ в топ шоп
2 года назад, Москва
Комментарий 105830406
Логотип top-shop
top-shop
Ответ официального представителя магазина
Здравствуйте, Татьяна Рогачева. Отзыв не содержит информации, подтверждающей оформление заказа в нашем магазине, поэтому идентифицировать Вас невозможно. Сообщите, пожалуйста, номер заказа, либо номер телефона, на который он оформлен. С уважением, Top Shop.
Здравствуйте, Татьяна Рогачева. Отзыв не содержит информации, подтверждающей оформление заказа в нашем магазине, поэтому идентифицировать Вас невозможно. Сообщите, пожалуйста, номер заказа, либо номер телефона, на который он оформлен. С уважением, Top Shop.
Ирина Давыденко
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Достоинства:
Пылесос Шторм, тринажер-мини степ, обслуживание хорошо
Недостатки:
Очень сильно навязывается товар
2 года назад, Люберцы
Комментарий 105636538
Логотип top-shop
top-shop
Ответ официального представителя магазина
Здравствуйте, Ирина Давыденко. При оформлении заказа операторы оповещают клиентов о действующих акциях и предложениях, чтобы Вы могли приобрести товары по выгодным ценам. Если Вас не интересуют другие товары, то можете об этом сразу сообщить оператору. Без четкого согласия клиента заказы в нашем магазине не оформляются. С уважением, Top Shop.
Здравствуйте, Ирина Давыденко. При оформлении заказа операторы оповещают клиентов о действующих акциях и предложениях, чтобы Вы могли приобрести товары по выгодным ценам. Если Вас не интересуют другие товары, то можете об этом сразу сообщить оператору. Без четкого согласия клиента заказы в нашем магазине не оформляются. С уважением, Top Shop.
Elena Pogosian
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Достоинства:
Ничего
Недостатки:
Оплатила заказ, выдали курьеру. Курьер не связался, ничего не привёз. В клиентской службе какой-то пинг-понг: один менеджер говорит, что скоро привезут, другой, что никогда не привезут. Бросают трубку, конкретной информации не дают
Комментарий:
Не советую связываться с этим магазином
2 года назад, Москва
Комментарий 105638584
Логотип top-shop
top-shop
Ответ официального представителя магазина
Здравствуйте, Elena Pogosian. Заказ не был доставлен в назначенный день, т.к. при оформлении заказа был указан г. Москва вместо фактического адреса, который находится в 35 км. от МКАД. Данный адрес находится не в зоне действия курьерской доставки. Денежные средства будут возвращены на Вашу банковскую карту в течение трех рабочих дней. С уважением, Top Shop.
Здравствуйте, Elena Pogosian. Заказ не был доставлен в назначенный день, т.к. при оформлении заказа был указан г. Москва вместо фактического адреса, который находится в 35 км. от МКАД. Данный адрес находится не в зоне действия курьерской доставки. Денежные средства будут возвращены на Вашу банковскую карту в течение трех рабочих дней. С уважением, Top Shop.
Комментарий 105650044
top-shop, в комментарии к заказу было указано, что это новая Москва, 35 км от мкад. Это есть в письме-подтверждении заказа от вас. Также доставку на данный адрес и зону действия доставки подтвердил звонивший от вас оператор. Столько хамства и неадеквата, сколько я выслушала от вашей «службы клиентской поддержки», я не слышала ща всю свою жизнь
top-shop, в комментарии к заказу было указано, что это новая Москва, 35 км от мкад. Это есть в письме-подтверждении заказа от вас. Также доставку на данный адрес и зону действия доставки подтвердил звонивший от вас оператор. Столько хамства и неадеквата, сколько я выслушала от вашей «службы клиентской поддержки», я не слышала ща всю свою жизнь
Виктор
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: самовывоз
Достоинства:
Заказанный товар хотя бы пришёл
Недостатки:
Заказал вентилятор ROVUS,при заявленном заряде до 10 часов,проработал 1,5 часа,потом понял,что слово ДО 10 ЧАСОВ!!! может означать и работу всего 10 минут!)мне ещё повезло...
Комментарий:
При заказе предлагают приобрести скидочную карту на 1 год,говорят,при заказе по карте цена не как для всех,а перечёркнутая)))Всё это лож,в рекламе по телевидению цена ниже даже по этой карте!Отзыв на сайте не получилось оставить ниже 3х звёзд!!
2 года назад, Москва
Комментарий 105547082
Логотип top-shop
top-shop
Ответ официального представителя магазина
Здравствуйте, Виктор К. Отзыв не содержит информации, подтверждающей оформление заказа в нашем магазине, поэтому идентифицировать Вас невозможно. Сообщите, пожалуйста, номер заказа, либо номер телефона, на который он оформлен. С уважением, Top Shop.
Здравствуйте, Виктор К. Отзыв не содержит информации, подтверждающей оформление заказа в нашем магазине, поэтому идентифицировать Вас невозможно. Сообщите, пожалуйста, номер заказа, либо номер телефона, на который он оформлен. С уважением, Top Shop.
Ирина С.
4
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Достоинства:
Очень плохой магазин
Недостатки:
Полчаса навязывали свои услуги. Заказом испортили все нервы. Потом испортили нервы доставкой, нельзя выбрать, как в других магазинах, период доставки. Всё мои планы на день рухнули, сказали, что привезут товар до 11.30-обман. Больше никогда не буду заказывать в этом магазине!!! Раньше такого не было, когда можно было самим получать заказ в Санкт-Петербурге. Сейчас - просто ужас!!! Не заказывайте-берегите свои нервы!!
Комментарий:
Посто ужасно!
2 года назад, Санкт-Петербург
Комментарий 105482575
Логотип top-shop
top-shop
Ответ официального представителя магазина
Здравствуйте, Ирина С. Отзыв не содержит информации, подтверждающей оформление заказа в нашем магазине, поэтому идентифицировать Вас невозможно. Сообщите, пожалуйста, номер заказа, либо номер телефона, на который он оформлен. С уважением, Top Shop.
Здравствуйте, Ирина С. Отзыв не содержит информации, подтверждающей оформление заказа в нашем магазине, поэтому идентифицировать Вас невозможно. Сообщите, пожалуйста, номер заказа, либо номер телефона, на который он оформлен. С уважением, Top Shop.
lord-cipani
3
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Отличный магазин
Способ покупки: самовывоз
Достоинства:
Чего у них только нет).
Недостатки:
Не обнаружила
2 года назад, Москва
Юрий
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: доставка
Достоинства:
Реклама идёт по телевизору.
Недостатки:
Проблемы сос лужбой доставки. Оплатив заказ картой доставку можно ждать неделю. Ребята совсем не торопятся.
Комментарий:
Ищите альтернативные магазины.
2 года назад, Красногорск
Комментарий 105379854
Логотип top-shop
top-shop
Ответ официального представителя магазина
Здравствуйте, Юрик Ц. По указанным данным идентифицировать Вас невозможно. Заказ под номером 214475585 не зарегистрирован в нашем магазине. Номера заказов в нашей базе начинаются с приставки RUS. Сообщите, пожалуйста, актуальный номер заказа, либо номер телефона, на который он оформлен. С уважением, Top Shop.
Здравствуйте, Юрик Ц. По указанным данным идентифицировать Вас невозможно. Заказ под номером 214475585 не зарегистрирован в нашем магазине. Номера заказов в нашей базе начинаются с приставки RUS. Сообщите, пожалуйста, актуальный номер заказа, либо номер телефона, на который он оформлен. С уважением, Top Shop.
Наталья Носова
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Отличный магазин
Достоинства:
Отлично
Недостатки:
Нету
Комментарий:
Все товары, которые заказывала нравятся. Всё что в рекламе и на сайте в описании всё качественно, претензий не имею. Сотрудники очень приветливые и общительные, всё рассказывают и обьясняют доходчиво. Вообщем всё отлично. Ставлю 5 звёзд. Молодцы, так держать. Единственный маленький минус-это доставка, дорогая.
2 года назад, Санкт-Петербург
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Всё что в рекламе и на сайте в описании всё качественно, претензий не имею. Сотрудники очень приветливые и общительные, всё рассказывают и обьясняют доходчиво. Вообщем всё отлично. Ставлю 5 звёзд. Молодцы, так держать. 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Так давайте я этот не нужный товар по почте я Вам возвращу ! Мне он не нужен ,как мусор будет валяться! В противном случае я вынужен обратиться в полицию !","pro":"Реклама у них замечательная ! Берут телефон сразу !","contra":"Но если Вы уже приобрели товар например как я усилители суставов о чём рекомендую не приобретать , то если после вы их купили и они Вам не подошли, я им звонил обратно , то они уже телефон не за что не возьмут ! 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Утром пришла смс, что курьер забрал товар. Просто два дня, никто ничего не привез. И никто не звонит. Сам позвонил в магазин 3 раза в течение дня. Обещают, что со мной свяжется курьерская служба. С 10 утра жду, время 7 вечера, никто не звонит. Магазин с этим ничего сделать не может. С курьерской службой \"Маршрут\" связаться невозможно. Посмотрел отзывы на Яндексе. У Маршрута твердая единица и десятки таких же отзывов. Посмотрел отзывы на Top-Shop.ru и ответы магазина на ровно такие же ситуации. \"Это не наша проблема, это проблема логистики.\" Ребят, вы там часом не оxрeнeли? Это вы выбрали подрядчика по доставке, это ваша проблема. Точнее говоря, это проблема ваших клиентов, о которой они узнают пост фактум. Это вы наплевали на своих клиентов с таким подрядчикам. Судя по отзывам, вам давно известно об этой проблеме, но вы подрядчика не меняете. Ну так желаю вам разориться побыстрее!","type":0,"delivery":0,"deliveredBy":null,"orderId":"220483286","votes":{"agree":1,"reject":2,"total":3},"photos":[],"videos":[],"region":{"entity":"region","name":"Москва"},"isProblemResolved":false,"factors":[{"factorId":3,"value":3,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null},{"factorId":2,"value":4,"title":"Общение","factorType":0,"count":1,"factorStatistic":null},{"factorId":1,"value":1,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null},{"factorId":0,"value":5,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null}]},"156728988":{"entity":"review","id":"156728988","isCpa":false,"recommend":false,"shopId":3749,"userId":37109705,"anonymous":0,"created":1649514083528,"averageGrade":1,"comment":"Испорченное настроение, потраченное время на переписки и звонки, нужная вещь фактически не получена к ожидаемому сроку","pro":null,"contra":"Получила заказ 09.04.2022г. 16час. Коробка идеальная, в коробке кроме сковороды\nнет никаких вложений, а сама сковорода \"замятая\" (фото высылаю). Сложно\nпредставить, что такое \"замятие\" могло произойти при транспортировке, т.к. и\nкоробка целая и покрытие на сковороде не повреждено!.\nВЫВОД - товар был упакован уже замятым! и думаю, что и уже закуплен как БРАК.\nНИ СТЫДА, ни совести, ни чести НЕТ у вашей компании.","type":0,"delivery":null,"deliveredBy":null,"orderId":"109436931","votes":{"agree":8,"reject":7,"total":15},"photos":[],"videos":[],"region":{"entity":"region","name":"Санкт-Петербург"},"isProblemResolved":false,"factors":[{"factorId":1,"value":3,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null}]}},"offerShowPlace":{},"promo":{},"aggregatePromo":{},"product":{},"vendor":{},"category":{}}}
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