Яндекс Маркет
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ЯндексЯндекс
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Отзывы о магазине TopComputer

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Александр Фролов
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: самовывоз
Достоинства:
Наличие товара на складе, довольно низкая цена.
Недостатки:
Написано: в наличии, указаны точки ("самовывозы") где, надо понимать, в наличии. На практике через три дня. Хоть самовывозом, хоть доставкой, хоть как. Доставка платная, даже внутри МКАД, даже при заказе за 27 с лишним тысяч. Самовывоз из всех точек кроме одной - тоже платный. Ладно, я не жадный, решил не рисковать с доставщиками, взял платный самовывоз, но магазин все равно доставил еще на день позже обещанного. Естественно, я вызванивал магазин сам, менеджер часами был "не на месте", а машина с заказом также часами "в дороге". Менеджеры путают адреса своих/"партнерских" пунктов выдачи и их время работы. На следующий день таки перезвонили, "приезжайте сегодня до 7, пункт самовывоза работает последний день". Кстати, при доставке или самовывозе принимают только наличные (это вообще законно?), банкомата в помещении нет - разбирайтесь сами. Само помещение - какой-то подвал без опознавательных знаков. Еще и закрыться должен был на час раньше, чем сказали по телефону, судя по маленькой вывеске на двери в подвале. В подвале народ, карантинные меры - сами понимаете. Сдачу ищут 3 минуты. Пакетов нет. Гарантийные талоны? Да о чем вы? Надеюсь, если что - гарантия будет по чеку. Особенно здорово, что заказывал я корпус жд с USB 3.1 Gen1, а пришел мне с USB 3.0. И я заказывал желтый, а на упаковке написано "orange". Видимо, переплатил за дизайн. А еще упаковке стоит желтенькая пломба другого известного магазина с надписью "не срывать", а ее, кажется, пытались сорвать, судя по состоянию пленки.
Комментарий:
Плохой магазин. По пятизвездной системе от 1 до 5 я бы поставил ему полторы, но по правде говоря он не заслуживает вообще никаких звёзд. Предполагал, что выбрал из списка магазинов первый цивилизованный, на практике оказалось, что магазин имеет все признаки дискаунтера в самом плохом смысле слова.
2 года назад, Москва
-
3
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Заказ оформлен на Яндекс Маркет
Доставил магазин
Недостатки:
• Курьер не сообщил, когда приедет • Курьер приехал не в то время
2 года назад
Комментарий 150807442
Официальный представитель магазина
Ответ официального представителя магазина
Добрый день! Благодарим Вас за отзыв. Мы делаем всё возможное, чтобы поддерживать качество обслуживания на высоком уровне. Сожалеем, что сложилась подобная ситуация. Приносим извинения за предоставленные неудобства и желаем приятных покупок!
Добрый день! Благодарим Вас за отзыв. Мы делаем всё возможное, чтобы поддерживать качество обслуживания на высоком уровне. Сожалеем, что сложилась подобная ситуация. Приносим извинения за предоставленные неудобства и желаем приятных покупок!
Артем Ю.
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Заказ оформлен на Яндекс Маркет
Доставил магазин
Недостатки:
Курьер приехал не в то время
Комментарий:
Доставка была запланирована с 14 до 21 часа, но курьер позвонил в 10 утра и сказал, что будет в 11. Была заявлена бесплатная доставка, но в чеке помимо монитора была указана еще и стоимость доставки 290р. Мелочь, а неприятно.
2 года назад
Комментарий 150808022
Официальный представитель магазина
Ответ официального представителя магазина
Добрый день! Благодарим Вас за отзыв. Мы делаем всё возможное, чтобы поддерживать качество обслуживания на высоком уровне. Сожалеем, что сложилась подобная ситуация. Приносим извинения за предоставленные неудобства и желаем приятных покупок!
Добрый день! Благодарим Вас за отзыв. Мы делаем всё возможное, чтобы поддерживать качество обслуживания на высоком уровне. Сожалеем, что сложилась подобная ситуация. Приносим извинения за предоставленные неудобства и желаем приятных покупок!
андрей тимонин
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Недостатки:
Заказал Пароочиститель Bort BDR-2500-RR-Iron black/blue, согласно описанию на сайте имел множество насадок, однако на пункт самовывоз пришёл товар совершенно без насадок…жаль потраченного времени
Комментарий:
Цена привлекательная
2 года назад, Москва
Юлия Дюмина
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Заказ оформлен на Яндекс Маркет
Доставил магазин
Достоинства:
Заказ подняли на этаж
Недостатки:
Курьер был невежлив
2 года назад
Комментарий 150807559
Официальный представитель магазина
Ответ официального представителя магазина
Добрый день! Благодарим Вас за отзыв. Мы делаем всё возможное, чтобы поддерживать качество обслуживания на высоком уровне. Сожалеем, что сложилась подобная ситуация. Приносим извинения за предоставленные неудобства и желаем приятных покупок!
Добрый день! Благодарим Вас за отзыв. Мы делаем всё возможное, чтобы поддерживать качество обслуживания на высоком уровне. Сожалеем, что сложилась подобная ситуация. Приносим извинения за предоставленные неудобства и желаем приятных покупок!
Александр
5
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: самовывоз
Достоинства:
Доставили в пункт самовывоза в оговоренный срок.
Недостатки:
Нашел и заказал 2 шт. гарнитуры Xiaomi Mi True Wireless Earbuds Basic 2 Black т.к данная модель предназначена для Европы, имеет сертификацию ЕАС и цена на сайте была привлекательная. В реальности получил аналогичную "серую"гарнитуру Xiaomi Mi True Wireless air dots 2 с кустарной наклейкой от заявленной модели, фактически имеющую более низкую цену т.к. предназначена для китайского рынка, не сертифицирована для российского рынка, не имеет русскоязычного описания и инструкции и прочие сопутствующие прелести .
Комментарий:
По факту это обман. На сайте заказываешь один товар, а в пункте выдачи подсовывают другой, любезно предлагая отказаться от получения, если что-то не устраивает.
2 года назад, Москва
Иван Распутин
4
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: доставка
Достоинства:
К доставке нет претензий, курьер позвонил заранее, встретились, оплатил, забрал заказанный товар.
Недостатки:
Безразличие к проблемам клиента после продажи товара клиенту. Приобретал электрическую зубную щетку для ребенка через Маркеплейс Яндекса. Сразу не обратил внимание, а минут через 30 посмотрел и понял, что заказал не ту модель, которая была мне нужна. Отправил заявление на возврат, мне позвонили, предложили привезти товар в сервисный центр (м. Тимирязевская), мол вернем деньги. Там строгие мужчины дотошно изучили щетку, щетинки размахрились, товар упакован не герметично, составили акт, забрали товар. Сегодня перезвонил сотрудник магазина, заявил, что товар из данной серии не подлежит обмену/возврату. Я поинтересовался, а почему мне это сразу не сообщили, зачем было меня гонять по жаре через пол Москвы. тишина была мне ответом. Теперь надо еще потратить время и деньги, чтоб забрать щетку.
Комментарий:
Неприятное впечатление от работы с обращениями клиентов, изначально сотрудники сервисного центра общались со мной, как с мошенником, желающим обогатиться на сдаче ошибочно заказанного товара. Нет четкой работы у сотрудников - один просит приехать, потом отказывают, хотя обстоятельства дела не поменялись и можно было изначально предупредить, что обмен невозможен.
2 года назад, Москва
Игорь Морозов
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: доставка
Достоинства:
Доставили товар вовремя, предварительно позвонили
Недостатки:
26.06.2021 привезли неработающую стиральную машину Indesit (заливала воду даже в выключенном состоянии, см. https://drive.google.com/file/d/1jdWWlU9WwnheIGr2zOcpqcDC8Vg8mnix/view?usp=sharing). На два моих письменных обращения в электронной и бумажной форме (по Почте России) о замене/возврате товара в 7-мидневный срок, либо предоставлении во временное пользование аналогичного товара согласно п. 5 ст. 26.1, пп. 1 и 2 ст. 18, п. 1 ст. 21 Закона РФ «О защите прав потребителей» магазин не отреагировал - требовали вызова мастера из дилерского центра Indesit. В результате уже после семидневного срока мастер Indesit устранил неисправность на месте. Считаю качество работы службы поддержки клиентов неудовлетворительным, в связи с чем написал обращение в Роспотребнадзор. Продавец - ИП Сорокин И.Р., ИНН 771552123014.
2 года назад, Москва
Роман В.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Достоинства:
Очень хорошие цены. Соответственно благодаря этому и обращались к ним.
Недостатки:
Работа менеджеров. Переносы заказов из-за того, что не услышал телефон, на дополнительный номер даже не звонят. Впативают то, что тебе не нужно!
Комментарий:
Что ни заказ - какие-то проблемы. Первый раз заказывал у них - сообщили что к монитору не идёт в комплекте к монитору нет HDMA кабеля, купил у них дополнительный поверив менеджеру. Теперь у меня два HDMA кабеля. Другой заказ - просто не услышал телефон, позвонили всего один раз, из-за этого перенесли заказ, хотя перед этим сообщил менеджеру что мне заказ нужен именно на этот день. Сегодня вообще непонятно что происходит. Такое чувство что у них корпоратив. Менеджер еле выговаривает слова... Ужас в общем. Качество товаров и цены конечно большой плюс. Но вот работа менеджеров - всё перечёркивает. Думаю это был мой последний заказ на этом сайте.
2 года назад, Москва
Олег
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: самовывоз
Достоинства:
нежный голос сотрудника
Недостатки:
- Оплата 5% за эквайринг от цены которая указана на их сайте. Хотя сам работаю с банками и не видел таких диких % да ещё и с клиента, а не с продавца. - Доставка цирк Дюсолей! Оформил с сайта доставку СДЕКом отправили через 7 дней! Получил посылку авиа перелётом с дополнительной "жёсткой обрешёткой" 3500р вместо обычных 600-700р. Стоимость не согласовали! В моём отделении СДЕКа поржали ВСЕ такого они ещё не видели. Открыть посылку проверить в отделении я тоже не смог лома и шуруповёрта не было. Дома открывал минут 20 и это две коробки с видеокартами! - Документов не было никаких! Обзванивал сутки в итоге прислали электронную копию. - Звонил разговаривал долго со многими отделами, такое динамо в итоге "мы для Вас стрались упаковывали". На вопрос почему не такси отправили за 1600км промолчали.
Комментарий:
Компания цирк! Хочешь приключений? Их есть у НАС!
3 года назад, Минеральные Воды
Комментарий 105216075
Официальный представитель магазина
Ответ официального представителя магазина
Еще раз приносим свои извинения за доставленные неудобства. Надеюсь решение проблемы Вас устроило. Отобразите это в своем отзыве, поставив отметку «Проблема решена». С нетерпением ждем Ваших новых заказов.
Еще раз приносим свои извинения за доставленные неудобства. Надеюсь решение проблемы Вас устроило. Отобразите это в своем отзыве, поставив отметку «Проблема решена». С нетерпением ждем Ваших новых заказов.
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