Яндекс Маркет
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ЯндексЯндекс
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Отзывы о магазине TOY.RU

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Ксения
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
После часа оформления на сайте, при том что все постоянно висло при введении промокода на скидку 10 процентов, пришло письмо что товар в наличии. По телефону сказали что товара нет, скорость доставки 2 дня + 10 рабочих дней. Разговор составил 11 минут, девушку было еле слышно, она меня тоже не слышала и когда я громко ей сказала она попросила не нервничать, тогда бы починить телефон, и не могла почему-то посмотреть наличие без моего имени. Бывает что сервис через чур доканывает, называешь имя оператор не слышит... Выбирала игрушки пол дня и в итоге ничего
3 года назад
Комментарий 104175542
Официальный представитель магазина
Ответ официального представителя магазина
Здравствуйте! Для выяснения деталей произошедшего просим Вас сообщить номер Вашего заказа. Без данной информации, к сожалению, мы не можем более детально рассмотреть Ваше обращение. Приносим извинения за доставленные неудобства. Мы будем надеяться на Ваше понимание.
Здравствуйте! Для выяснения деталей произошедшего просим Вас сообщить номер Вашего заказа. Без данной информации, к сожалению, мы не можем более детально рассмотреть Ваше обращение. Приносим извинения за доставленные неудобства. Мы будем надеяться на Ваше понимание.
Анастасия Н
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Достоинства:
Ничего
Недостатки:
Ужасный ассортимент игрушек для ребенка в 1,5 года, который возможно заказать доставкой, а не самовывозом из магазина. Магазин не доставил оплаченную покупку в указанные сроки, в день планируемой доставки магазин и курьер не соизволили оповестить меня о переносе срока доставки. Самое забавное, что статус заказа в личном кабинете "выполнен". Вопрос: что выполнено? Заказ оплачен, но так и не получен
3 года назад, Москва
Комментарий 104172755
Официальный представитель магазина
Ответ официального представителя магазина
Здравствуйте! Нам очень жаль, что мы не смогли порадовать Вашего ребенка в выбранный день и осуществили доставку только 24.12.20. Приносим Вам свои извинения за сложившуюся ситуацию. Мы приложим максимум усилий, чтобы исключить подобные инциденты. Надеемся на Ваше понимание. Будем рады видеть Вас среди наших клиентов.
Здравствуйте! Нам очень жаль, что мы не смогли порадовать Вашего ребенка в выбранный день и осуществили доставку только 24.12.20. Приносим Вам свои извинения за сложившуюся ситуацию. Мы приложим максимум усилий, чтобы исключить подобные инциденты. Надеемся на Ваше понимание. Будем рады видеть Вас среди наших клиентов.
Евгения Бойко
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Достоинства:
Ассортимент
Недостатки:
Все!забрали и деньги и товар! Заказывала на пункт выдачи,пришла,оплатила,забрала,в итоге в посылке не мое,и накладная не на меня,прошло больше недели,товар они у меня забрали не мой,моя посылка так и не пришла,деньги так и не выслали!
Комментарий:
Ужасная организация,клиентоориентированность на нуле!!!
3 года назад, Омск
Комментарий 104156110
Официальный представитель магазина
Ответ официального представителя магазина
Здравствуйте! Спасибо за отзыв. По Вашей претензии были проведены работы, вся информация была предоставлена Вам в телефонном режиме. Приносим Вам еще раз свои извинения за сложившуюся ситуацию и доставленные неудобства.
Здравствуйте! Спасибо за отзыв. По Вашей претензии были проведены работы, вся информация была предоставлена Вам в телефонном режиме. Приносим Вам еще раз свои извинения за сложившуюся ситуацию и доставленные неудобства.
Виктор
3
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Достоинства:
ночной звонок
Недостатки:
невозможно получить товар
Комментарий:
заказал 15.12.2020 г. конструктор лего с доставкой в Москве на сайте магазина. все оформил, жду. далее позвонили мне и тут же сбросили. звоню сам и получаю такую информацию, что остался один экземпляр и возможен только самовывоз из г. Домодедово. Но можно доставить из ДРУГИХ регионов России через 7-10 дней! т.е. из Московской области доставить нельзя, а черти откуда пожалуйста - "железная" логика..
3 года назад, Москва
Комментарий 104154784
Официальный представитель магазина
Ответ официального представителя магазина
Здравствуйте! Спасибо за уточнение. Мы прекрасно Вас понимаем, но есть группа товаров, которая доступна только для самовывоза, чаще всего это товары из раздела распродажи, количество которых ограничено. Информация о наличии этих товаров указана в описании с указанием возможных пунктов самовывоза, перемещение из магазина в магазин не предусмотрено. Несмотря на сложившуюся ситуацию, мы будем надеяться, что Вы останетесь нашим покупателем и будете посещать нас снова.
Здравствуйте! Спасибо за уточнение. Мы прекрасно Вас понимаем, но есть группа товаров, которая доступна только для самовывоза, чаще всего это товары из раздела распродажи, количество которых ограничено. Информация о наличии этих товаров указана в описании с указанием возможных пунктов самовывоза, перемещение из магазина в магазин не предусмотрено. Несмотря на сложившуюся ситуацию, мы будем надеяться, что Вы останетесь нашим покупателем и будете посещать нас снова.
Комментарий 104156051
ещё раз для особо одаренных... из магазина в магазин нельзя, а из другого региона можно.. это называется идиотизм...
ещё раз для особо одаренных... из магазина в магазин нельзя, а из другого региона можно.. это называется идиотизм...
Бабай Б.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Достоинства:
мне не понравилось все. не поставил бы даже одной звезды, но без этого не принимают отзыв.
Недостатки:
заказал с доставкой в день заказа период до 18, позвонил, сказали что доставка на следующий день, поругался, сказали перезвонят. не перезвонили, набрал сам. доставка сместилась на до 23. вечером перезвонил выяснить ждать ли заказ. обрадовали, что я якобы курьеру отменил доставку. объяснил, что со мной никто не связывался и все это неправда. сказали перезвонят. перезвонили спросили не хочу ли я сам забрать товар завтра, сегодня курьер приехать не сможет ибо машина сломалась. цирк с конями.
3 года назад, Москва
Комментарий 104116315
Официальный представитель магазина
Ответ официального представителя магазина
Здравствуйте! Нам очень жаль, что мы не смогли порадовать Вашего ребенка в выбранный день и осуществили доставку только 14.12.20. Приносим Вам свои извинения за сложившуюся ситуацию. Мы приложим максимум усилий, чтобы исключить подобные инциденты. Надеемся на Ваше понимание. Будем рады видеть Вас среди наших клиентов.
Здравствуйте! Нам очень жаль, что мы не смогли порадовать Вашего ребенка в выбранный день и осуществили доставку только 14.12.20. Приносим Вам свои извинения за сложившуюся ситуацию. Мы приложим максимум усилий, чтобы исключить подобные инциденты. Надеемся на Ваше понимание. Будем рады видеть Вас среди наших клиентов.
Ира Л.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: покупка в магазине
Достоинства:
Здравствуйте!К сожалению покупка не состоялась!Не знаю,по чьей вине,но цвет машинки для внука,не соответствовал тому,что был заказан.
Недостатки:
Жаль,что мне пришлось с другого конца города,приехать в магазин,и уехать ни с чем.
Комментарий:
Магазин не смотрела,испортилось настроение.Хотя,в планах было,после получения заказа,что-то еще посмотреть для внуков.
3 года назад, Москва
Комментарий 104074697
Официальный представитель магазина
Ответ официального представителя магазина
Здравствуйте! Спасибо за отзыв. По Вашей претензии были проведены работы, ответ был предоставлен по телефону. Нам очень жаль, что мы не смогли порадовать Вашего ребенка. Приносим Вам свои извинения за сложившуюся ситуацию и доставленные неудобства. Мы приложим максимум усилий, чтобы исключить подобные инциденты. Надеемся на Ваше понимание. Будем рады видеть Вас среди наших клиентов.
Здравствуйте! Спасибо за отзыв. По Вашей претензии были проведены работы, ответ был предоставлен по телефону. Нам очень жаль, что мы не смогли порадовать Вашего ребенка. Приносим Вам свои извинения за сложившуюся ситуацию и доставленные неудобства. Мы приложим максимум усилий, чтобы исключить подобные инциденты. Надеемся на Ваше понимание. Будем рады видеть Вас среди наших клиентов.
Кирилл
5
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: самовывоз
Достоинства:
Теперь их нет
Недостатки:
Обман по стоимости товара
Комментарий:
При заказе товара в первую очередь возникла проблема с доставкой, выбрал боксбери, по итогу оператор сказал что только dpd, тк цена не изменилась согласился, обещали доставить 4.12 доставили 5.12, но это ещё не все, при получении выяснилось, что товар подорожал на 349 рублей. Но при этом магазин признаёт ошибку, называя ее технической накладкой, но деньги возвращать отказывается. Вот так испортился той.ру Отвратительно, не рекомендую магазин никому
3 года назад, Москва
Комментарий 104108179
Официальный представитель магазина
Ответ официального представителя магазина
Здравствуйте! Спасибо за отзыв. По вашей претензии были проведены работы, решение вопроса было предоставлено по телефону. Приносим Вам свои извинения за сложившуюся ситуацию. Мы приложим максимум усилий, чтобы исключить подобные инциденты. Надеемся на Ваше понимание. Будем рады видеть Вас среди наших клиентов.
Здравствуйте! Спасибо за отзыв. По вашей претензии были проведены работы, решение вопроса было предоставлено по телефону. Приносим Вам свои извинения за сложившуюся ситуацию. Мы приложим максимум усилий, чтобы исключить подобные инциденты. Надеемся на Ваше понимание. Будем рады видеть Вас среди наших клиентов.
Иван И.
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Недостатки:
Заказ был сделан со срочной доставкой так как был день рождения ребёнка . Соврали что привезут обещали убеждали по итогу сказали извините, если вам не хочется быть расстроенным эта забегаловка не для вас. Менеджеры по телефону отдельный стыд.
3 года назад, Санкт-Петербург
Комментарий 103957685
Официальный представитель магазина
Ответ официального представителя магазина
Здравствуйте! Нам очень жаль, что мы не смогли порадовать Вашего ребенка в выбранный день и осуществили доставку только 18.11.20. Приносим Вам свои извинения за сложившуюся ситуацию. Мы приложим максимум усилий, чтобы исключить подобные инциденты. Надеемся на Ваше понимание. Будем рады видеть Вас среди наших клиентов.
Здравствуйте! Нам очень жаль, что мы не смогли порадовать Вашего ребенка в выбранный день и осуществили доставку только 18.11.20. Приносим Вам свои извинения за сложившуюся ситуацию. Мы приложим максимум усилий, чтобы исключить подобные инциденты. Надеемся на Ваше понимание. Будем рады видеть Вас среди наших клиентов.
Юлия Романова
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Недостатки:
Навязывание услуги срочной доставки, плохая логистика
Комментарий:
Оформила срочную доставку вечером. С 11 до 14 обещали доставить курьером. И как обычно, сидишь пол дня .....никуда не отходишь...звоню сама в 16.00, говорят что моя срочная доставка будет с 22.00 до 23.00. На просьбу посчитать такую доставку , как не срочную, девушка мило ответила , что данная позиция только со “срочной” доставкой, которая продлится уже сутки!!! Пришлось не идти на день рождения, так как подарок не приехал в обещанное время . Спасибо за испорченное настроение той ру!!!
3 года назад, Москва
Комментарий 103883184
Официальный представитель магазина
Ответ официального представителя магазина
Здравствуйте.Примите наши извинения за сложившуюся ситуацию с курьерской компанией. Мы приложим максимум усилий, чтобы исключить подобные инциденты. В качестве компенсации Вам начислено 500 баллов по программе лояльности на Ваш бонусный счет. Будем рады видеть Вас среди наших покупателей.
Здравствуйте.Примите наши извинения за сложившуюся ситуацию с курьерской компанией. Мы приложим максимум усилий, чтобы исключить подобные инциденты. В качестве компенсации Вам начислено 500 баллов по программе лояльности на Ваш бонусный счет. Будем рады видеть Вас среди наших покупателей.
anna_piv
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: самовывоз
Недостатки:
Заказ от 20.10 сегодня 29 ...пришло письмо ,что принят менеджерами....когда будет готов ни слова
3 года назад, Раменское
Комментарий 103854426
Официальный представитель магазина
Ответ официального представителя магазина
Здравствуйте! Спасибо за отзыв. По Вашей претензии были проведены работы, вся информация была предоставлена Вам в телефонном режиме. Приносим Вам еще раз свои извинения за сложившуюся ситуацию и доставленные неудобства.
Здравствуйте! Спасибо за отзыв. По Вашей претензии были проведены работы, вся информация была предоставлена Вам в телефонном режиме. Приносим Вам еще раз свои извинения за сложившуюся ситуацию и доставленные неудобства.
Комментарий 103865259
товар получила 29. Перезвнили,сообщили заказ готоа...
товар получила 29. Перезвнили,сообщили заказ готоа...
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Соврали что привезут обещали убеждали по итогу сказали извините, если вам не хочется быть расстроенным эта забегаловка не для вас. 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Но при этом магазин признаёт ошибку, называя ее технической накладкой, но деньги возвращать отказывается. 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