Заказывали куклу, красивая. Цена дешевле чем в других местах.
Недостатки:
Заказ номер 3100142. Заказали недешевую куклу в подарок на день рождения ребёнку. Привезли в рваной и мятой коробке, совершенно не подарочный вид. Ужасно не приятно!! Прошу разобраться с условиями доставки товаров, привозить товары в таком виде категорически не приемлемо! Или же отправили уже в рваной коробке. Считаю такое совершенно недопустимым!
Доставка просто ужас!Сначала я не могла заказать (оказалось возможно технически только через оператора),а потом ещё и привезли не тот товар,что был нужен!при этом на мое обращение ответили только через 4 дня и потребовали фото коробки упаковочной (которую я не обязана хранить!)больше нет никакого желания тут заказывать!
Здравствуйте!Нам очень важен каждый отзыв наших клиентов. По Вашей претензии была проведена работа, вся информация была предоставлена Вам в телефонном режиме.
Здравствуйте!Нам очень важен каждый отзыв наших клиентов. По Вашей претензии была проведена работа, вся информация была предоставлена Вам в телефонном режиме.
Решили заранее заказать новогодние подарки для дочери. При оформлении заказа указали желаемое время доставки в понедельник после 10, чтобы дочь гарантированно была в школе и не увидела подарок раньше времени. Курьер приперся сегодня, в воскресенье, с утра пораньше, повезло, что ребенок не выскочил из своей комнаты, а то бы точно сюрприз испортили. Расчитались с курьером, спрятали заказа, только легли досыпать - звонок с просьбой оценить доставку!...
Здравствуйте! Примите наши извинения за сложившуюся ситуацию с курьерской компанией. Мы приложим максимум усилий, чтобы исключить подобные инциденты. Будем рады видеть Вас среди наших покупателей.
Здравствуйте! Примите наши извинения за сложившуюся ситуацию с курьерской компанией. Мы приложим максимум усилий, чтобы исключить подобные инциденты. Будем рады видеть Вас среди наших покупателей.
Заказала куклу Барби и куклу лол в подарок детям. + Аксессуары к Лол. Доставили Барби в порванной упаковке - 3 стенки из 4 отходят, Лол - аналогично, упаковка порвана в трёх местах. Вероятно, что весь комплект для доставки очень хорошо упал. Надеюсь, что не изначально упаковали рваное. Как дарить это детям, непонятно. Хорошо хоть упаковки с аксессуарами целы.
уже покупала товар через сайт, но с самовывозом, все было прекрасно, без вопросов
Недостатки:
очень рекомендую обратить внимание на курьерскую службу, доставили товар не вовремя
Комментарий:
после оформления заказа на сайте поступил звонок от оператора с уточнением времени доставки на след.день в первой половине с 11 до 14. на просьбу сдвинуть заказ до 13 часов(заказ делала на работу, обед с 13 до 14) получила отказ. просидела в ожидании весь обед, никто не приехал, оказалось, перепутали время, заказали через день. попросила в качестве "спасибо" доставить до 13-00. оператор согласился. в итоге заказ привезли только в 15-20, перед этим пришлось "пошуметь" по телефону. Считаю некорректным переключать вопросы на курьера, вся информация должна быть у оператора, заказ делаю не курьерской службе! Подумаю в следующий раз, выбирать ли ваш сайт для покупок. Удачи!!!
Здравствуйте! Спасибо Вам за отзыв. Примите наши извинения за сложившуюся ситуацию с доставкой Вашего заказа. Мы приложим максимум усилий, чтобы исключить подобные инциденты. Будем рады видеть Вас среди наших покупателей.
Здравствуйте! Спасибо Вам за отзыв. Примите наши извинения за сложившуюся ситуацию с доставкой Вашего заказа. Мы приложим максимум усилий, чтобы исключить подобные инциденты. Будем рады видеть Вас среди наших покупателей.
цены выше среднегородских. ассортимент нечасто обновляется
Недостатки:
цены не вдохновляют.
Комментарий:
зачем-то обязательный звонок робота с подтверждением. Зачем? если и так товар есть в магазине? прислали информацию о том что нужно забрать заказ раньше, чем магазин об этом заказе узнал. Вывод- интернет-магазин ерунда полная, приходи вживую и покупай.
Здравствуйте! Благодарим Вас за отзыв. Для проверки информации по Вашему обращению просим уточнить номер заказа. Без данной информации, к сожалению, мы не можем более детально рассмотреть Ваше обращение. Приносим извинения за доставленные неудобства. Мы будем надеяться на Ваше понимание.
Здравствуйте! Благодарим Вас за отзыв. Для проверки информации по Вашему обращению просим уточнить номер заказа. Без данной информации, к сожалению, мы не можем более детально рассмотреть Ваше обращение. Приносим извинения за доставленные неудобства. Мы будем надеяться на Ваше понимание.
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