Яндекс Маркет
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ЯндексЯндекс
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Отзывы о магазине ToyWay

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Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Достоинства:
Оперативно приняли заказ. Все быстро и культурно.
Недостатки:
Привезли товар другого цвета.
Комментарий:
Позвонил, попросил поменять товар. Очень вежливые менеджеры написали что без проблем поменяют на нужный цвет. Обрадовался, хотел поставить 5 и расцеловать в комментариях. Но, через некоторое время, позвонил менеджер и сказал что новый товар поступил только в том цвете что и мой и получить желаемый цвет мне никак не удастся. Поэтому только три за введение в заблуждение и невнимание к клиенту.
Изменить3 года назад, Москва
Ekaterina Nazarova
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Достоинства:
Вроде оригинал, проверила по штрих коду на упаковке. Но нам попалась дублирующая кукла и она отличается от предыдущей, как цветами незначительно, так и качеством исполнения в том числе деталей (предыдущая оригинал 100%). Ощущение что хорошая реплика, но на оригинал лишь похожа. Жаль. Если и куплю ещё ЛОЛ то в магазине где заказывала ранее, разница в 300 рублей, а куклы лучшего качества.
Недостатки:
Качество товара.
Комментарий:
В целом работа магазина хорошая, заказ обработали быстро, доставка через день, курьер приехал во время.
3 года назад, Москва
dd d.
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: самовывоз
Достоинства:
Была Скидка, но товар с дефектом
Недостатки:
Никто не предупредил, что товар со сломанной деталью. Сломан ограничительный рог, пластиковой детали, крепления при складывании самоката.
Комментарий:
На езду самоката не влияет, но не приятно. Самокат ребенку в подарок от Деда Мороза. Транспорт деда мороза из магазина, не аккуратно доставили...
3 года назад, Санкт-Петербург
zzz xxxx
3
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: доставка
Достоинства:
Относительно быстро
Недостатки:
Товар не соответствует описанию - в игрушке котёнок не было расчески, которая была указана. Музыкальная Пони не поёт...
Комментарий:
На троечку
4 года назад, Москва
Людмила
3
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: доставка
Достоинства:
Связались со мной быстро,товар качественный.
Недостатки:
После оплаты товара наступила полная тишина,чат отвечает не сразу,приходилось сидеть и ждать,иногда напрасно,очень долго ждала пока товар отправят на почту России,чтоб наконец получить трек номер,со дня заказа до отправки прошло 12 дней,для меня это оказалось слишком долго,ну а по почте посылка шла как обычно.
Комментарий:
Отзывы почитала и думала,что все будет оперативно,но увы.
4 года назад, Томск
Николай
3
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: доставка
Достоинства:
если при первом обращение, менеджер по продажам была очень приятна и помогла оформить заказ, то позднее при повторном обращение по поводу доставки и возможности вскрыть посылку до оплаты заказа, было сказано ,что такое не практикуется.
Недостатки:
из 7 присланных капсул , в 5 -ти находилась одна и та же игрушка, и 2-х других - другая.
Комментарий:
такое ощущение, что капсулы побывали в продаже не в первые. об этом можно судить и по упаковке капсул.
4 года назад, Северодвинск
Ирина К.
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: самовывоз
Достоинства:
Цена на интересующую позицию была самая выгодная даже с учетом доставки в Боксберри. Вежливый оператор, связались быстро.
Недостатки:
Долго шло до пункта самовывоза. Почти неделю (МО). Не понравилось, как упаковали. Была коробка с Плей-До и книга-просто обернули сверху картоном коробочным, в итоге вся коробка с пластилином сломалась и помялась. Очень неприятно было. Больше здесь заказывать не буду.
5 лет назад, Москва
Комментарий 101981923
Логотип ToyWay
ToyWay
Ответ официального представителя магазина
Добрый день, Ирина! Спасибо за отзыв, они нам помогают становиться лучше. По Вашему заказу проведено разбирательство, к сотрудникам склада применено финансовое взыскание за плохо упакованный заказ. Приносим извинения за причиненные неудобства. С уважением, Евгения Колесова, Служба поддержки клиентов ООО "ТойВэй"
Добрый день, Ирина! Спасибо за отзыв, они нам помогают становиться лучше. По Вашему заказу проведено разбирательство, к сотрудникам склада применено финансовое взыскание за плохо упакованный заказ. Приносим извинения за причиненные неудобства. С уважением, Евгения Колесова, Служба поддержки клиентов ООО "ТойВэй"
Андрей Иванов
3
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: доставка
Достоинства:
Особенных достоинств нет. Всё как везде - заказал, перезвонили - уточнили
Недостатки:
Специально указал в комментариях, что готов принять заказ в будни строго после 18:00! А вот курьер собирался привезти до 18:00, сказал у него так в комментариях указано. Пришлось переносить на следующий день доставку - неприятно!
5 лет назад, Москва
Комментарий 101981920
Логотип ToyWay
ToyWay
Ответ официального представителя магазина
Добрый день, Андрей! Спасибо за отзыв, они нам помогают становиться лучше. По Вашему заказу проведено разбирательство, курьер оштрафован за самодеятельность. Приносим извинения за причиненные неудобства. С уважением, Евгения Колесова, Служба поддержки клиентов ООО "ТойВэй"
Добрый день, Андрей! Спасибо за отзыв, они нам помогают становиться лучше. По Вашему заказу проведено разбирательство, курьер оштрафован за самодеятельность. Приносим извинения за причиненные неудобства. С уважением, Евгения Колесова, Служба поддержки клиентов ООО "ТойВэй"
violama2011
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: доставка
Заказала ребенку подарок на день рождения чемодан самокат.Ребенку подарок понравился.Сам магазин Той Вэй интересный,много разнообразных игрушек.Доставку товара произвели через 5дней. На сайте магазина,при оформлении заказа был пункт(указать удобное время доставки),на деле оказалось иначе,оператор по телефону сказал с 10 до 18ч. ожидайте,за час предупредят,я попробовала возмутиться,но мне сказали это правило компании.
5 лет назад, Химки
Комментарий 101757158
Логотип ToyWay
ToyWay
Ответ официального представителя магазина
Здравствуйте, Ольга! Спасибо за отзыв, они нам помогают совершенствовать наши бизнес процессы. Мы очень рады что Вашему ребенку понравились наши игрушки. Мы сотрудничаем с логистической компанией, которая доставляет наши заказы. В комментарий к заказу Вы указали что доставка нужна после 19 часов вечера. Но т.к. у адрес доставки находился в г. Химки, к большому сожалению, заказы за МКАД доставляются в интервале с 10:00 до 18:00 С уважением, Горохов С.А. Служба поддержки клиентов ООО "ТойВэй"
Здравствуйте, Ольга! Спасибо за отзыв, они нам помогают совершенствовать наши бизнес процессы. Мы очень рады что Вашему ребенку понравились наши игрушки. Мы сотрудничаем с логистической компанией, которая доставляет наши заказы. В комментарий к заказу Вы указали что доставка нужна после 19 часов вечера. Но т.к. у адрес доставки находился в г. Химки, к большому сожалению, заказы за МКАД доставляются в интервале с 10:00 до 18:00 С уважением, Горохов С.А. Служба поддержки клиентов ООО "ТойВэй"
Дмитрий Е.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: доставка
Достоинства:
пока не вижу
Недостатки:
магазин работает с 9.00 время 10.15 ни один номер телефона не отвечает.
7 лет назад, Москва
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