Яндекс Маркет
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ЯндексЯндекс
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Отзывы о магазине ToyWay

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anton n.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Недостатки:
Я купил детскую кроватку в этом магазине. Очень жалею об этом! Заказал модель одну производителя Noony wood , а доставили совсем другую и другого производителя Красная звезда! В переписках они долго втирали мне что это теперь один и тот же производитель. Но кроватка Уралочка которую они мне прислали под брендом Noony wood, мною рассматривалась, но не понравилась. И тем более эта модель на три тысячи рублей дешевле в интернет магазинах продавалась. Качество у кроватки Уралочка ужасное! Сторонитесь подальше от этого магазина и производителя Красная звезда!
2 года назад, Санкт-Петербург
Мария Арсеньева
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: самовывоз
Недостатки:
На сайте ToyWay.Ru заказали детскую кроватку Noony Wood Simple от компании Noony, которая на поверку оказалась кроваткой "Уралочка" производителя "Красная звезда". Нигде на сайте эта информация не указывалась, кровать "Уралочка" от "Красной звезды" продается у других компаний на несколько тысяч дешевле. Как объяснили менеджеры: компания Noony производит свою кроватку на заводе" Красная Звезда". Компания ToyWay совместно с производителем кроваток Noony намеренно вводит в заблуждение покупателей, выдавая один товар за другой и продавая ее за большую, чем у конкурентов, цену за счет изменения названия.
Комментарий:
Покупаете кота в мешке - модель не соответствует описанию.
2 года назад, Санкт-Петербург
Ольга В.
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Достоинства:
Отправили и доставили быстро, даже учитывая загруженность в предновогодние дни
Недостатки:
Игрушка плохого качества, может неоригинал. Одежда растянутая, окрашена сама кукла неаккуратно, коробка упаковка выглядят нормально. Есть с чем сравнить, потому как осенью получала lol omg и lol jk с Amazon.
3 года назад, Брянск
Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Достоинства:
Было в наличии в нужном количестве. Больше хвалить не за что.
Недостатки:
1. Не предупредили, что подъем на этаж платный. Заказ был полностью оплачен заранее. О платном подъёме узнала от курьера. Спускаться вниз в ближайшее время было крайне сложно. Нигде об этом не было указано, никто ни разу об этом не сказал (разговаривала 2 раза: перед оформлением, и когда подтверждали заказ). 2. Хамское отношение и общение с клиентом. Когда я позвонила уточнить про подъём на этаж, уставшая менеджер, которая вместо того, чтобы сказать "извините, забыли Вас предупредить", начала мне что-то наглым тоном говорить (типа, мы не знаем заранее вес заказа. Что!!?) и называть "девушка" (знаете так, с оттяжкой "дээээвушкаааа"). Колхоз, короче! 3. Товар приехал плохо упакованный. 29 штук игр были вразнобой накиданы в большую коробку. ВСЁ было очень ПЫЛЬНОЕ. Пришлось долго протирать. Одна игра помятая.
Комментарий:
Это был точно первый и последний заказ в этом магазине. Меня такой "сервис" уже давно не устраивает. Позор! На простом рынке лучше относятся к покупателям. Жалею, что заказала в этом месте. Если бы покупала для себя (а не для класса), отказалась бы от заказа сразу, как услышала это "дээээвушкаааа". Не рекомендую на 100%!
Изменить3 года назад, Москва
Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Достоинства:
Только сама игрушка и понравилось, но цена завышена.
Недостатки:
Не понравилось время отправки, пришлось четыре дня ждать вместо заявленых трех. Оплачивал онлайн и получал на почте наложным платежом. Вместо указанной суммы пришлось почему то доплачивать. Почта говорила что за перевод денег отправителю ( хотя товар оплачен уже был) а они говорили что это почта чего то накручивает и они типа ничего не знают.
Изменить3 года назад, Нея
Михаил А.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: самовывоз
Достоинства:
Хорошая реклама в яндекс.маркете
Недостатки:
Самый совковый сервис, что я видел на просторах интернета. Заказал на сайте горку, оформил заказ (было написано, что есть в наличии и доступна для заказа). После оформления появилось сообщение "Ждите, с вами свяжется менеджер для уточнения деталей". На следующий день до вечера так никто и не позвонил. Я зашёл на сайт и проверил статус заказа, статус "Отменён" безо всякой связи со мной в одностороннем порядке. При звонке на указанный в контактах номер мне сообщили "Мы не успеем отправить, давайте как-нибудь в следующем году, вам еще будет нужно?". На вопрос почему никто не связался и ничего мне не сообщил и не уточнил мне ответили, что выслали информацию на мессенджер Whatsup (о связи через который нигде не было сказано, ведь информационные сообщения приходили через почту), которым я вообще не пользуюсь. Естественно никто не удосужился проверить прочел я эти сообщения или нет, просто отменили и забыли, ну и извиняться, конечно, тоже никто не стал.
3 года назад, Нижневартовск
Julia
4
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: самовывоз
Достоинства:
Никаких достоинств...
Недостатки:
Сделала заказ вечером в пятницу. Заказали игрушку. Перезвонила девушка через 5мин, подтвердила заказ. Договорились на самовывоз в среду с пункта выдачи. Сегодня вторник 13.40 позвонили сообщили, что вынуждены отменить заказ, т к нету у них на складе этой игрушки. Не рекомендую терять время на этот магазин!
3 года назад, Москва
Ирина Бор
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Недостатки:
Нарушение защиты прав потребителей 10 статья. Нагло врут. Ждала заказ к празднику и в итоге обломали в последний момент.
Комментарий:
Не советую связываться
3 года назад, Москва
Павел К.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: самовывоз
Достоинства:
Быстро обработали заказ
Недостатки:
Оформил заказ на самовывоз, получил подтверждение заказа и его готовность к выдаче. Перед посещением пункта самовывоза уточнил можно ли приезжать? Получил ответ что заказ ожидает. Приехал в пункт выдачи, сказали что заказа нету и меня должны были предупредить.... Съездил просто так, потратил время свое зря... Отвратительно! Не уважают клиентов
3 года назад, Москва
Кукла Ла
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Недостатки:
Заказ в пятницу, Внимание! Ко вторнику товар так и не приедет Якобы на складе его нет ввиду выбраковки, однако на сайте - наличие. Ко Дню рождения ребёнка и такой провал
3 года назад, Москва
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Естественно никто не удосужился проверить прочел я эти сообщения или нет, просто отменили и забыли, ну и извиняться, конечно, тоже никто не стал.","type":0,"delivery":1,"deliveredBy":null,"orderId":"479993","votes":{"agree":2,"reject":1,"total":3,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Нижневартовск"},"isProblemResolved":false,"factors":[{"factorId":2,"value":1,"title":"Общение","factorType":0,"count":1,"factorStatistic":null},{"factorId":1,"value":1,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null},{"factorId":3,"value":1,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null},{"factorId":0,"value":1,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null}]},"118854026":{"entity":"review","id":"118854026","isCpa":false,"recommend":false,"shopId":311713,"anonymous":1,"created":1608997753000,"averageGrade":1,"comment":null,"pro":"Только сама игрушка и понравилось, но цена завышена. 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Почта говорила что за перевод денег отправителю ( хотя товар оплачен уже был) а они говорили что это почта чего то накручивает и они типа ничего не знают. \n","type":0,"delivery":0,"deliveredBy":null,"orderId":null,"votes":{"agree":2,"reject":0,"total":2,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Нея"},"isProblemResolved":false,"factors":[{"factorId":0,"value":3,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null},{"factorId":2,"value":5,"title":"Общение","factorType":0,"count":1,"factorStatistic":null},{"factorId":3,"value":5,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null},{"factorId":1,"value":2,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null}]},"118962703":{"entity":"review","id":"118962703","isCpa":false,"recommend":false,"shopId":311713,"anonymous":1,"created":1609162327000,"averageGrade":1,"comment":"Это был точно первый и последний заказ в этом магазине. Меня такой \"сервис\" уже давно не устраивает. Позор! На простом рынке лучше относятся к покупателям. Жалею, что заказала в этом месте. Если бы покупала для себя (а не для класса), отказалась бы от заказа сразу, как услышала это \"дээээвушкаааа\". Не рекомендую на 100%!","pro":"Было в наличии в нужном количестве. Больше хвалить не за что.","contra":"1. Не предупредили, что подъем на этаж платный. Заказ был полностью оплачен заранее. О платном подъёме узнала от курьера. Спускаться вниз в ближайшее время было крайне сложно. Нигде об этом не было указано, никто ни разу об этом не сказал (разговаривала 2 раза: перед оформлением, и когда подтверждали заказ).\n2. Хамское отношение и общение с клиентом. Когда я позвонила уточнить про подъём на этаж, уставшая менеджер, которая вместо того, чтобы сказать \"извините, забыли Вас предупредить\", начала мне что-то наглым тоном говорить (типа, мы не знаем заранее вес заказа. Что!!?) и называть \"девушка\" (знаете так, с оттяжкой \"дээээвушкаааа\"). Колхоз, короче!\n3. Товар приехал плохо упакованный. 29 штук игр были вразнобой накиданы в большую коробку. ВСЁ было очень ПЫЛЬНОЕ. Пришлось долго протирать. 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Одежда растянутая, окрашена сама кукла неаккуратно, коробка упаковка выглядят нормально. Есть с чем сравнить, потому как осенью получала lol omg и lol jk с Amazon.","type":0,"delivery":0,"deliveredBy":null,"orderId":null,"votes":{"agree":1,"reject":0,"total":1,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Брянск"},"isProblemResolved":false,"factors":[{"factorId":3,"value":1,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null},{"factorId":1,"value":1,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null},{"factorId":0,"value":5,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null},{"factorId":2,"value":5,"title":"Общение","factorType":0,"count":1,"factorStatistic":null}]},"136980170":{"entity":"review","id":"136980170","isCpa":false,"recommend":false,"shopId":311713,"userId":429823392,"anonymous":0,"created":1629708030570,"averageGrade":1,"comment":"Покупаете кота в мешке - модель не соответствует описанию.","pro":null,"contra":"На сайте ToyWay.Ru заказали детскую кроватку Noony Wood Simple от компании Noony, которая на поверку оказалась кроваткой \"Уралочка\" производителя \"Красная звезда\". Нигде на сайте эта информация не указывалась, кровать \"Уралочка\" от \"Красной звезды\" продается у других компаний на несколько тысяч дешевле. Как объяснили менеджеры: компания Noony производит свою кроватку на заводе\" Красная Звезда\". Компания ToyWay совместно с производителем кроваток Noony намеренно вводит в заблуждение покупателей, выдавая один товар за другой и продавая ее за большую, чем у конкурентов, цену за счет изменения названия.","type":0,"delivery":1,"deliveredBy":null,"orderId":"497563","votes":{"agree":0,"reject":0,"total":0,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Санкт-Петербург"},"isProblemResolved":false,"factors":[{"factorId":1,"value":1,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null},{"factorId":3,"value":1,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null},{"factorId":0,"value":4,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null},{"factorId":2,"value":4,"title":"Общение","factorType":0,"count":1,"factorStatistic":null}]},"137521093":{"entity":"review","id":"137521093","isCpa":false,"recommend":false,"shopId":311713,"userId":50636645,"anonymous":0,"created":1630573431106,"averageGrade":1,"comment":null,"pro":null,"contra":"Я купил детскую кроватку в этом магазине. 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