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Отзывы о магазине UKAZKA.RU - Книги. Канцелярка. Игрушки. Хобби.
Непонятно где находится пункт выдачи заказов, нигде это не указано. Плутала по этому ужасном ТЦ, который больше похож на рынок. Тетради привезли какие то грязные, будто в пыли, но она не оттирается. Я не понимаю, как здесь прикрепить фото, но если что, могу показать этот ужас! Очень жаль!!!
Долгая подготовка к отправке товара. При отправке им всех банковских документов о оплате, тянули до окончания праздников, под предлогом отсутствия поступления средств на счет. В результате срок доставки сдвинулся на неделю. При заказе товара учитывайте задержку при отправке. Обработка заказа происходит у них долго.
Ужасная скорость и качество обработки заказов. В комментариях попросила перезвонить, так как часть заказа нужна срочно (ближайшие 2-3 дня от даты заказа). Менеджер позвонил только в день расчетной выдачи заказа (почти через неделю)! Со словами: "У вас тут написано , что вам срочно надо" Да, надо было срочно, если нет возможности забрать часть заказа, так сообщите об этом. Сама им звонила два дня подряд, трубку никто не берет, а потом заявляют, что от меня у них пропущенных не было!
Товар, указанный на сайте, не соответствовал описанию. Я заказывала учебник Старлайт по английскому для 3 класса. Нужен был с желтой полосой, он же и был на фото, привезли с синей. На мой вопрос девушка заявила, что эти учебники идентичны, хотя это не так совсем. Потом девушка стала ссылаться на поставщиков, что они так говорят, что поставщики сайт им не обновили. Короче, виноваты поставщики, а в магазине свой ассортимент не знают, им не интересуются и вообще им наплевать на все, приезжайте на Павелецкую возвращать. Мне больше нечем заняться, ехать ради 400 рублей через всю Москву. На это, видимо, и рассчитывают, а ребенок без учебника.
Первый заказ в этом магазине. При втором заказе закончились.
Недостатки:
Заказ # 851234.
Товар отличается от изображения при заказе. Причем отличается, в главном, а именно креплением листов к обложке (на фото качественное, с покрытием, а прислали - просто приклеен тоненький картон). Может конечно "просто перепутали", ведь то что прислали, тоже есть на сайте, и дешевле, чем заказанных мной. Очень жаль. Видимо, это был второй и последний заказ здесь. В первом заказе все было хорошо.
Ассортимент товара и конкурентоспособные цены, приемлемый вариант самовывоза
Недостатки:
Увы, в пиковый сезон обращаться бесполезно. Про заказ забыли. После длительного дозвона отчетливо слышно, как снимают и тут же кладут трубку.
Комментарий:
Понадобилась пачка самоклеек А4. Ранее, полгода или год назад, брал у них же такие же самоклейки. В прошлый раз в целом все устроило: самовывоз далековато от метро, но прогуляться можно. За доставку, сравнимой с ценой заказа, платить не готов. В этом году обратился сюда же, оформил заказ, на что девушка оператор сказала, что по готовности придет смс. Предполагаемый срок готовности заказа прошел, уведомления нет. Звоню в магазин, узнать о судьбе заказа: после длинных гудков отчетливо слышно, как снимают и тут же кладут трубку, звонок сбрасывается.
Оценка отзыва скорее эмоциональная, пройдет неделя-две, заказы спадут, и магазин снова станет хорошим.
Скорее всего это болезнь многих ларьков, неожиданно получивших заказов больше, чем они могут переварить.
Достаточно много купил книг у них ранее, но в последний раз забрал заказ в пленке, а когда вскрыл упаковку - все книги оказались в грязи, такое ощущение, что они их по полу валяли.
Но по факту после заказа, много нет в наличии. А при этом тратится время на поиски и ожидания обработки заказа.
Комментарий:
Не достоверная информация на сайте.
5 лет назад, Москва
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