Яндекс Маркет
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ЯндексЯндекс
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Отзывы о магазине UKAZKA.RU - Книги. Канцелярка. Игрушки. Хобби.

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Наталия Р.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Недостатки:
Абсолютно НЕклиентоориентированный магазин. Оператор бросает трубку на середине разговора, потому что ей некогда выслушивать клиентов и решать их проблемы. Некорректное описание товара на их сайте - это проблема покупателя, а "у них все правильно написано" со слов оператора. Видимо у магазина хорошие продажи, если не учат операторов работать профессионально с клиентами. И в подтверждение этого есть другие отзывы о менеджерах магазина. А я в следующий раз точно обращусь в другой магазин, где ценят и уважают своих клиентов.
3 года назад, Москва
Г В.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Достоинства:
неплохой ассортимент
Недостатки:
качество общения,начиная от оператора и заканчивая курьером,о курьерской доставке вообще нужно бы отдельно рассказать,отвратительнее за всю мою жизнь не встречала!!!!оператор на телефоне ни какой информации давать по телефону не намерена-отдолжение,"скажите спасибо,что вообще трубку взяла",по обмену или возврату товара-щас узнаю у бухгалтера и трубку кладут.ну в общем-не советую,и дешевле товар и внимательнее операторов слава богу хватает
Комментарий:
отрицательно
3 года назад, Москва
Нюта Н.
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: самовывоз
Достоинства:
Нет
Недостатки:
Отвратительно! Заказывала маркеры для магнитной доски. В итоге оказалась явная подделка (внешний вид ужасный, губка для стирания вываливается) да еще и не пишут (из 10 штук. 2 не писали совсем, еще 2 еле живые, остальные даже проверять не стала) Ребят, ну вы серьезно? Ну это же всего лишь маркеры, как после этого у вас можно вообще что-либо заказывать? Деньги вернули, но я потратила время и деньги на проезд к вам. Кроме того, по реакции менеджера (вернее по ее отсутствию и попытке что-либо исправить (обменять) или хотя бы уточнить (если бы у меня случилась какая-то накладка, то я бы попыталась выяснить что именно произошло), просто молча положили деньги на прилавок, соответственно, складывается впечатление, что это в порядке вещей, ну или во всяком случае она знала о проблемах с моим заказом, но надеялась, что я уеду без проверки и на этом все закончится. Номер заказа920445
Комментарий:
Перезвонили, уточнили подробности, предложили доставку на дом предварительно проверенного товара. По доставке претензий нет, доставили вовремя. По качеству на этот раз тоже без нареканий. Конфликт исчерпан, но осадочек все же остался.... ну неужели сразу нельзя было так сделать? Я ведь не собиралась ругаться, но сотрудник предпочел не разбираться, а просто вернуть деньги. Вот и получается, что нет жалобы - нет работы, есть жалоба - есть работа, но вроде как вынужденная и с обидой. Ну, что тут скажешь - русский менталитет в действии)) Ошибки совершают все, но кто-то их признает и исправляет, а кто-то предпочитает молча вернуть деньги и не заморачиваться. По итогу магазину 5- (косяк признали, все исправили), а вот сотруднице 2+ (+ за то, что деньги вернула хотя бы без 1000 и 1 заполненного заявления и еще чего-нибудь). Общее впечатление не 4- или 3+ (кому как больше наравится))) ). Обращусь ли еще когда-нибудь? - возможно.
3 года назад, Москва
Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Достоинства:
ничего
Недостатки:
Позиционируют работу до 20 часов с понедельника по пятницу. В итоге берут трубку телефона и сразу бросают... , хотя до 20 часов достаточно много времени. Видимо очень "много" заказов, что не успевают сказать алло...
Изменить3 года назад, Москва
Елена Елена
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: самовывоз
Недостатки:
Пишут самовывоз, а товара нет в наличии- типа, на складе)) Ждать 3 -4 дня для самовывоза, жесть((( Стоят в топе на Яндекс маркете.... безобразие
3 года назад, Москва
Игорь Марков
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Недостатки:
Ужасное оформление заказа через корзину на сайте. Нужно потратить 10мин 10 чтобы оформить. Не стал ничего заполнять и регистрироваться, просто перешел в другой магазин и купил "в один клик", введя только свой тел и нажав кнопку "заказать". А аы и дальше теряйте клиентов из-за неудобного сайта
4 года назад, Москва
Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: самовывоз
Достоинства:
Из достоинств только - близость метро Павелецкая
Недостатки:
Этот интернет-магазин только перепродает чужой товар и ни за что не отвечает. В случае покупки книг это, может быть, и не представляет опасности, но при покупке большой партии штучных канцтоваров вас может ждать "сюрприз" - серьезное недовложение товара в упаковку, как в моем случае. Заказывал папки архивные "Дело" в упаковках по 20 штук. Оплатил, стал укладывать в сумку - насторожило, что пачки легкие. Оказалось, что в каждой упаковке вместо заявленных на этикетке 20 штук - только 10. При этом упаковка аккуратно заклеена. Кто вытащил из упаковок в моем заказе в общей сложности 50 штук папок - неизвестно. Девушка-продавец сразу же начала хамить, что она тут не при чем и т.д. Но потом все-таки вернула деньги. Обман (т.е. откровенное воровство) на 475 рублей. Будьте бдительны!
Изменить4 года назад, Москва
darya-mal2013
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Достоинства:
Только цена и тотс учетом доставки и сервиса не такая уж и низкая
Недостатки:
Долго обрабатывают, собирают и доставляют.
4 года назад, Москва
Inna G.
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: самовывоз
Достоинства:
Удобный выбор и система накопления скидки, цена
Недостатки:
Бардак, принимают решение без Вашего участия,аннулировали заказ, потому что решили, что он повторный.
4 года назад, Москва
Сергей Р.
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: самовывоз
Недостатки:
Обманули с книгой. На сайте было указано, что книга в твердой обложке. В заказе специально написал им, чтобы проверили, чтобы книга была в твердой обложке и не мятая. Прислали в мягкой обложке, другого года издания, и помятую. Написал им претензию, ни ответа, ни привета))
4 года назад, Москва
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