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ЯндексЯндекс
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Отзывы о магазине UNIZOO.ru

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Olga
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: доставка
Достоинства:
На тот корм, который я покупаю цена чуть ниже, чем в других магазинах.
Недостатки:
Долгая доставка. Я думала, что со временем ситуация с доставкой изменится и она станет быстрее, но она стала ещё дольше. Теперь привозят через 4-5 дней. А в моем случае последнем случае через 8. И это учитывая, что заказ уже оплачен.
Комментарий:
Грустно, что неплохой магазин лишается части клиентов из-за долгой доставки. Я сама иногда покупаю в других местах просто потому что там привезут быстрее. Хоть я и заплачу больше на 100р.
3 года назад, Москва
Комментарий 103558602
Официальный представитель магазина
Ответ официального представителя магазина
Здравствуйте! Благодарим Вас за отзыв! Он передается в ответственное подразделение и вышестоящему руководству. Данная ситуация является для нас крайне неприятной, так как мы дорожим своими клиентами. Так же обязательно будут приняты необходимые меры по предотвращению подобных ситуаций в будущем и улучшения сервиса. Приносим извинения за доставленные неудобства!
Здравствуйте! Благодарим Вас за отзыв! Он передается в ответственное подразделение и вышестоящему руководству. Данная ситуация является для нас крайне неприятной, так как мы дорожим своими клиентами. Так же обязательно будут приняты необходимые меры по предотвращению подобных ситуаций в будущем и улучшения сервиса. Приносим извинения за доставленные неудобства!
Андрей Москалев
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: доставка
Достоинства:
Цена
Недостатки:
Привезли не то, что нужно
Комментарий:
Была заказана клетка для попугая. Номер заказа - 715928. На Яндекс Маркете оказалось всего 3 предложения. Выбрал где дешевле. Хоть и указано "в наличии", пришлось подождать несколько дней. На сайте и в накладной это черная клетка с черным поддоном, по факту оказалась белая с красным, что было не приемлемым. Несколько дней выясняли почему так произошло, потом еще несколько дней доставка. Спасибо магазину, что предприняли меры, но очень долго.
4 года назад, Москва
Комментарий 103558591
Официальный представитель магазина
Ответ официального представителя магазина
Здравствуйте! Благодарим за Ваш отзыв. Так как мы работаем с официальными представителями бренда, обработка запроса занимает некоторое время. В данный момент мы делаем все возможное для сокращения сроки ожидания ответа. Работа над улучшением сервиса продолжается. Рады, что смогли решить вопрос с характеристикой и все же выполнили заказ.
Здравствуйте! Благодарим за Ваш отзыв. Так как мы работаем с официальными представителями бренда, обработка запроса занимает некоторое время. В данный момент мы делаем все возможное для сокращения сроки ожидания ответа. Работа над улучшением сервиса продолжается. Рады, что смогли решить вопрос с характеристикой и все же выполнили заказ.
Алексей Рожков
4
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: доставка
Недостатки:
Довольно часто покупал у них корм и наполнитель. Но в последний раз они взяли и просто отменили заказ: часть товара (только часть) отсутствовала. Не предложили никакой замены товара, хотя было чем заменить. Оплачивал картой. Звоню через пару дней узнать, когда будет возврат денег. 11 рабочих дней, говорят, максимум. То есть 23 апреля. 25 апреля. Денег нет. Бухгалтерия заявку на возврат получила, но до сих пор не почесались. Upd: 27 апреля деньги вернули, но только после звонка в поддержку и составления претензии. В общем, проблема решена, но осадочек остался
4 года назад, Москва
Комментарий 103124466
Официальный представитель магазина
Ответ официального представителя магазина
Здравствуйте! Подскажите, пожалуйста, номер заказа по которому возник инцидент или Вашу контактную информацию. Специалист свяжется.
Здравствуйте! Подскажите, пожалуйста, номер заказа по которому возник инцидент или Вашу контактную информацию. Специалист свяжется.
Комментарий 103125738
UNIZOO.ru, 693302 UPD: Прошло больше недели. Специалист связался? Конечно же, нет
UNIZOO.ru, 693302 UPD: Прошло больше недели. Специалист связался? Конечно же, нет
Юрий М.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: доставка
Достоинства:
Товар всегда в наличии
Недостатки:
Последнее время при каждом заказе на мои товары меняют цену в большую сторону, смысла бонусов практически нет, на финальную цену они не распространяются. Сервер работает ужасно, то не включит стоимость доставки когда она должна быть, то наоборот включает когда её не должно быть
4 года назад, Красногорск
Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: доставка
Достоинства:
Бывают хорошие скидки на те корма, которые беру своим питомцам
Недостатки:
Заказываю у них только консервы (изредка какую-то мелочевку). К слову, это было раза 3-4. Так вот, ещё ни разу не было полностью целых банок. Всегда 2-3, но помяты. Причем так сильно, что страшно давать такие консервы есть. Один раз я им написала претензию, не хотя согласились на обмен. И вот второй раз - заказ привез курьер, не стала при нем проверять, потом проверила - 3 банки мятые. 1 так вообще покоцана будто в футбол ей играли. Написала жалобы на почту. Как всегда, нехотя сперва предложили копеечную скидку. Я отказалась, пусть сами едят такое. Настояла на денежном возврате. В итоге, денег нет до сих пор. Заказ № 674301 от 11 марта 2020. Писала повторно, им пофиг похоже.
Изменить4 года назад, Москва
Holla
3
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: доставка
Достоинства:
Цены, если сравнивать в среднем по городу то они ниже, на ту категорию товаров которые мне были нужны (комплексы для котов)
Недостатки:
Доставка, никаких звонков от менеджеров, никаких предупреждений, что заказ будет в другой день. Приходилось самой по несколько раз звонить и выяснять статус
4 года назад, Краснодар
Михаил
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: доставка
Достоинства:
Все быстро, товар в наличии
Недостатки:
Не понравилось две вещи. Во-вторых то, что при доставке цена заказа незначительно(относительно общей суммы) изменилась в бОльшую сторону. И во-первых, когда я написал на почту, что есть вопрос по заказу, не уточняя вопроса, то мне ответили практически сразу. Когда же я изложил ситуацию и попросил объяснить изменение суммы заказа, то отвечать перестали. Тоже сразу. Совсем. Рука-лицо :)
4 года назад, Москва
Ольга
3
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: доставка
Достоинства:
Скидки
Недостатки:
Доставку откладывали два раза, а теперь не могу вернуть деньги, тк заказ уже не нужен
4 года назад, Москва
ВиталиГ
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: доставка
Недостатки:
Не понравилось то, что пообещали доставить на одну дату, а привезли гораздо позже. Очень долго обрабатывали заказ.
4 года назад, Челябинск
Анастасия С.
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: самовывоз
Достоинства:
Цена
Недостатки:
Служба доставки, задержка товара, невозможно было достать коробку из ячейки, 10 минут пыталась вытащит посылку, в итоге пришлось рвать коробку руками по частям и уже извлекать товар без упаковки, не понятно зачем надо было запихиваит в очевидно маленькую ячейку коробку большего размера? Упаковано не качественно(только полиэтиленовый пакет и картонная коробка) , купалка для попугаев из довольно хрупкого пластика, можно было завернуть в пузырьковую плёнку. В данной ситуации работнику службы доставки было абсолютно всё равно, как человек будет выковыривать в прямом смысле слова товар. Слава Богу после всех инсинуаций товар был в надлежащим качестве.
4 года назад, Санкт-Петербург
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Упаковано не качественно(только полиэтиленовый пакет и картонная коробка) , купалка для попугаев из довольно хрупкого пластика, можно было завернуть в пузырьковую плёнку. В данной ситуации работнику службы доставки было абсолютно всё равно, как человек будет выковыривать в прямом смысле слова товар. Слава Богу после всех инсинуаций товар был в надлежащим качестве. 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Рука-лицо :)","type":0,"delivery":0,"deliveredBy":null,"orderId":"611071","votes":{"agree":0,"reject":1,"total":1,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Москва"},"isProblemResolved":false,"factors":[{"factorId":0,"value":5,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null},{"factorId":2,"value":5,"title":"Общение","factorType":0,"count":1,"factorStatistic":null},{"factorId":1,"value":4,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null},{"factorId":3,"value":5,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null}]},"103292438":{"entity":"review","id":"103292438","isCpa":false,"recommend":true,"shopId":574173,"userId":396335824,"anonymous":0,"created":1585072689000,"averageGrade":3,"comment":null,"pro":"Цены, если сравнивать в среднем по городу то они ниже, на ту категорию товаров которые мне были нужны (комплексы для котов)","contra":"Доставка, никаких звонков от менеджеров, никаких предупреждений, что заказ будет в другой день. 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Не предложили никакой замены товара, хотя было чем заменить.\nОплачивал картой. Звоню через пару дней узнать, когда будет возврат денег. 11 рабочих дней, говорят, максимум. То есть 23 апреля.\n25 апреля. Денег нет. Бухгалтерия заявку на возврат получила, но до сих пор не почесались.\n\nUpd: 27 апреля деньги вернули, но только после звонка в поддержку и составления претензии.\nВ общем, проблема решена, но осадочек остался\n","type":0,"delivery":0,"deliveredBy":null,"orderId":null,"votes":{"agree":0,"reject":0,"total":0,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Москва"},"isProblemResolved":false,"factors":[{"factorId":2,"value":4,"title":"Общение","factorType":0,"count":1,"factorStatistic":null},{"factorId":3,"value":5,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null},{"factorId":0,"value":5,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null},{"factorId":1,"value":4,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null}]},"106762283":{"entity":"review","id":"106762283","isCpa":false,"recommend":true,"shopId":185992,"userId":1130000024013339,"anonymous":0,"created":1591106469000,"averageGrade":3,"comment":"Была заказана клетка для попугая. Номер заказа - 715928. На Яндекс Маркете оказалось всего 3 предложения. Выбрал где дешевле. Хоть и указано \"в наличии\", пришлось подождать несколько дней. На сайте и в накладной это черная клетка с черным поддоном, по факту оказалась белая с красным, что было не приемлемым. Несколько дней выясняли почему так произошло, потом еще несколько дней доставка. Спасибо магазину, что предприняли меры, но очень долго.","pro":"Цена","contra":"Привезли не то, что нужно","type":0,"delivery":0,"deliveredBy":null,"orderId":"715928","votes":{"agree":0,"reject":0,"total":0,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Москва"},"isProblemResolved":false,"factors":[{"factorId":2,"value":3,"title":"Общение","factorType":0,"count":1,"factorStatistic":null},{"factorId":0,"value":4,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null},{"factorId":3,"value":1,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null},{"factorId":1,"value":3,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null}]},"110636761":{"entity":"review","id":"110636761","isCpa":false,"recommend":false,"shopId":185992,"userId":6746854,"anonymous":0,"created":1596870275000,"averageGrade":3,"comment":"Грустно, что неплохой магазин лишается части клиентов из-за долгой доставки. 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