Яндекс Маркет
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ЯндексЯндекс
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Отзывы о магазине UNIZOO.ru

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Kирилл Прокошин
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Отличный магазин
Достоинства:
Всегда доставляют точно в срок к двери, к качеству товаров тоже претензий никогда не было
Недостатки:
Иногда цена не радует, необходимо ждать скидки или специальные предложения
2 года назад, Санкт-Петербург
Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Достоинства:
Их нет
Недостатки:
Доставка ужасная Бонусами нельзя воспользоваться из-за постоянных акций и они просто сгорают
Изменить2 года назад, Казань
Комментарий 150168675
Логотип UNIZOO.ru
UNIZOO.ru
Ответ официального представителя магазина
Добрый день! Уважаемый покупатель , Бонусными баллами Вы можете оплатить все товары кроме пометки финальное предложение (Самое выгодное предложение ) . По доставке хотелось бы разобраться в ситуации подскажите контактные данные или номер заказа с проблемной ситуацией по доставке ? Приносим извинения если не оправдали ваши ожидания .
Добрый день! Уважаемый покупатель , Бонусными баллами Вы можете оплатить все товары кроме пометки финальное предложение (Самое выгодное предложение ) . По доставке хотелось бы разобраться в ситуации подскажите контактные данные или номер заказа с проблемной ситуацией по доставке ? Приносим извинения если не оправдали ваши ожидания .
Олег О.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Отличный магазин
Способ покупки: доставка
Достоинства:
Практически весь товар в наличии, скидки от магазина
Недостатки:
Транспортная компания L-post На сайте указан срок доставки 27.12.2021 а привезут 29.12.2021
Комментарий:
Всё хорошо
2 года назад, Москва
Алёнка
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Отличный магазин
Способ покупки: доставка
Достоинства:
Большой ассортимент, хорошие скидки за счёт бонусов и кэша.
Недостатки:
Немного неудобный поисковик
2 года назад, Астрахань
Наталья Ш.
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Недостатки:
2 дня не могут доставить товар.
2 года назад, Москва
Комментарий 150132395
Логотип UNIZOO.ru
UNIZOO.ru
Ответ официального представителя магазина
Добрый день! Спасибо за отзыв. На данный момент действительно присутствуют задержки в доставке заказов , Мы прилагаем все возможные усилия что бы осуществить доставку как можно быстрее. Приносим извинения за задержку , по описанной ситуации мы не смогли идентифицировать Ваш заказ в нашей системе.Уточните номер заказа и контактную информацию для связи с Вами . От лица всей компании приносим извинения за причиненные неудобства.
Добрый день! Спасибо за отзыв. На данный момент действительно присутствуют задержки в доставке заказов , Мы прилагаем все возможные усилия что бы осуществить доставку как можно быстрее. Приносим извинения за задержку , по описанной ситуации мы не смогли идентифицировать Ваш заказ в нашей системе.Уточните номер заказа и контактную информацию для связи с Вами . От лица всей компании приносим извинения за причиненные неудобства.
Эльвира С.
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Достоинства:
Большой ассортимент
Недостатки:
26 ноября делала очередной заказ (в принципе, больших проблем с этим магазином не было, мелкие претензии всегда решались, но в этом году они решили убрать меня из списков своих клиентов🤷‍♀️), 14 декабря поинтересовалось, что с моим заказом, на что получила ответ, что нет двух позиций и он не отправлен (заказ был на 7000 тысяч, мне никто не звонил, не писал, хотя я есть во всех возможных мессенджерах ), в чате мне не дали вразумительного ответа, отвечали с большими перерывами, я несколько дней названивала, в итоге мне убрали две позиции и заменили на другую, мне должны были вернуть 969 рублей, которые я до сих пор не получила, звонила три раза, меня кормят обещаниями, вот такое отношение к постоянным клиентам😳
2 года назад, Иловка
Комментарий 150168704
Логотип UNIZOO.ru
UNIZOO.ru
Ответ официального представителя магазина
Добрый день, Эльвира. Спасибо вам огромное за отзыв. Нам очень жаль, что произошла столь неприятная ситуация. Понимаем ваше огорчение произошедшим и полностью согласны, что описанное вами поведение сотрудников недопустимо. Обязательно проведем работу с коллективом и приложим все силы, чтобы впредь подобного не повторилось. Возврат средств был осуществлен .Примите, пожалуйста, наши извинения , что бы хоть как то компенсировать данную ситуацию был зачислен бонус в Ваш личный кабинет .
Добрый день, Эльвира. Спасибо вам огромное за отзыв. Нам очень жаль, что произошла столь неприятная ситуация. Понимаем ваше огорчение произошедшим и полностью согласны, что описанное вами поведение сотрудников недопустимо. Обязательно проведем работу с коллективом и приложим все силы, чтобы впредь подобного не повторилось. Возврат средств был осуществлен .Примите, пожалуйста, наши извинения , что бы хоть как то компенсировать данную ситуацию был зачислен бонус в Ваш личный кабинет .
Илья Лазарев
3
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Отличный магазин
Способ покупки: доставка
Достоинства:
Все отлично! Много подарков дали вместе с заказанным товаром!
2 года назад, Москва
Любовь Шемонаева
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Отличный магазин
Способ покупки: доставка
Достоинства:
Доставка вовремя, спасибо!
Недостатки:
Все хорошо
2 года назад, Москва
Пушинка Пушинкина
9
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Отличный магазин
Способ покупки: самовывоз
Достоинства:
Хорошие акции. Доставка всегда вовремя. Все аккуратно упаковано.
Недостатки:
Нет такого.
Комментарий:
Юнизоо - мой любимый интернет-зоомагазин. Постоянно там заказываю. Очень все удобно устроено: постоянные акции; большой ассортимент. Доставка или курьерами или теперь уже появились пункты самовывоза. Товар всегда хорошего качества.
2 года назад, Санкт-Петербург
нина михайловна шустрова
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Отличный магазин
Способ покупки: доставка
Достоинства:
Недостатков не было. Хорошее общение с менеджером и курьером! Спасибо!
2 года назад, Москва
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И что очень важно вежливое и внимательное отношение сотрудников магазина и компетентность в решении срочных вопросов !","contra":null,"type":0,"delivery":0,"deliveredBy":null,"orderId":"494383","votes":{"agree":4,"reject":1,"total":5},"photos":[],"videos":[],"region":{"entity":"region","name":"Москва"},"isProblemResolved":false,"factors":[{"factorId":1,"value":5,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null},{"factorId":2,"value":5,"title":"Общение","factorType":0,"count":1,"factorStatistic":null},{"factorId":3,"value":5,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null},{"factorId":0,"value":5,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null}]},"155713246":{"entity":"review","id":"155713246","isCpa":false,"recommend":false,"shopId":185992,"anonymous":1,"created":1648494177219,"averageGrade":1,"comment":null,"pro":null,"contra":"При оформлении обманывают покупателя. Было указано, что начислят бонусы, по итогу развод полный!!! Не заказывайте здесь ничего, мне еще повезло что привезли товар!!!","type":0,"delivery":1,"deliveredBy":null,"orderId":null,"votes":{"agree":6,"reject":2,"total":8},"photos":[],"videos":[],"region":{"entity":"region","name":"Москва"},"isProblemResolved":false,"factors":[{"factorId":0,"value":1,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null},{"factorId":3,"value":1,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null},{"factorId":1,"value":1,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null},{"factorId":2,"value":1,"title":"Общение","factorType":0,"count":1,"factorStatistic":null}]},"155955918":{"entity":"review","id":"155955918","isCpa":false,"recommend":false,"shopId":185992,"userId":86263916,"anonymous":0,"created":1648804067867,"averageGrade":1,"comment":"заказывала новую переноску для собаки за 11000р. привезли заказ в мятой коробке, открыв ее я увидела что товар далеко не новый. переноска была очень грязная, вся в потертостях и сколах, как будто бы ей до этого пользовались лет 10! поломанный пластик и разорванный пакет с деталями от нее в комплекте...качество товара не соответствует описанию! такое впечатление что подсунули подделку, которая валялась в браке на складе долгое время, лишь бы отправить! наплевательское отношение к свои клиентам!","pro":"нету","contra":"торгуют браком, китайскими подделками","type":0,"delivery":0,"deliveredBy":null,"orderId":"102296059","votes":{"agree":9,"reject":4,"total":13},"photos":[],"videos":[],"region":{"entity":"region","name":"Москва"},"isProblemResolved":false,"factors":[{"factorId":1,"value":1,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null},{"factorId":3,"value":1,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null}]}},"offerShowPlace":{},"promo":{},"aggregatePromo":{},"product":{},"vendor":{},"category":{}}}
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