Яндекс Маркет
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ЯндексЯндекс
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Отзывы о магазине UNIZOO.ru

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Александр С.
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Достоинства:
Относительно быстро доставили заказ
Недостатки:
Доставили не то, что я заказывал. Посредственная упаковка заказа.
2 года назад, Москва
Комментарий 105561916
Официальный представитель магазина
Ответ официального представителя магазина
Александр Добрый день! От лица все компании приносим извинения за причиненные неудобства. Благодарим Вас за отзыв. К сожалению не можем с Вами связаться для уточнения информации и решения данной ситуации. Просим предоставить обратную связь . Хотелось бы разобраться в данной ситуации, решить и исключить дальнейшее ее повторение.
Александр Добрый день! От лица все компании приносим извинения за причиненные неудобства. Благодарим Вас за отзыв. К сожалению не можем с Вами связаться для уточнения информации и решения данной ситуации. Просим предоставить обратную связь . Хотелось бы разобраться в данной ситуации, решить и исключить дальнейшее ее повторение.
Венера Юпитер
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: самовывоз
Недостатки:
Оплатила заказ онлайн, пришла забирать, в пункте говорят, чтобы я его оплатила. Как выяснилось, оплата прошла, но перевозчику об этом не сообщили. Битый час стояла и ждала, пока они урегулируют этот вопрос. Простояла час, решения так и не пришло. Пришлось отказаться от заказа и заказывать в другом месте. Больше никогда не буду тут заказывать.
3 года назад, Москва
Комментарий 105100301
Официальный представитель магазина
Ответ официального представителя магазина
Добрый день, Анастасия . Мы проверили всю информацию по возникшей ситуации . Заказ был оформлен Вами с оплатой наличными при получении и принят в работу . Оплата была произведена во время сборки заказа . В связи с этим заказ был отгружен с оплатой наличными при получении . После вашего обращения , менеджер отправил запрос на изменение способа оплаты нашим партнерам , но к сожалению, запросы обрабатываются в порядке очереди . Мы осуществили возврат денежных средств , ожидайте зачисление в ближайшее время . Приносим извинения за сложившуюся ситуацию . Списанные , но неиспользованные бонусные балы, были вам зачислены для дальнейшего использования .
Добрый день, Анастасия . Мы проверили всю информацию по возникшей ситуации . Заказ был оформлен Вами с оплатой наличными при получении и принят в работу . Оплата была произведена во время сборки заказа . В связи с этим заказ был отгружен с оплатой наличными при получении . После вашего обращения , менеджер отправил запрос на изменение способа оплаты нашим партнерам , но к сожалению, запросы обрабатываются в порядке очереди . Мы осуществили возврат денежных средств , ожидайте зачисление в ближайшее время . Приносим извинения за сложившуюся ситуацию . Списанные , но неиспользованные бонусные балы, были вам зачислены для дальнейшего использования .
Logan
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Достоинства:
Достоинства этой компании только одно вежливый и выдержанный оператор!
Недостатки:
неправильно оформили заявку о заказе! при звонке повторно опять неправильно оформили заявку! неделю ждал чтобы сделали какую-то переадресацию на складе чтобы мой корм для животных всё-таки был уже отправлен! при повторном звонке в эту компанию выяснилось что они забыли отправить мою посылку! У меня нет слов через неделю опять я позвонил и они потеряли уже мою посылку! только на третью неделю мазга насилия моя посылка была отправлена! по итогу получили не тот корм! заказывали беззерновой пришёл зерновой!
Комментарий:
Давно хотел написать об этой компании отзыв но всё руки не доходили, а тут вот высветилось. Не буду выставлять ни номер заказа не фотографии, ничего не буду оставлять никаких контактов, заказ был давненько и я уже задолбался им на почту отправлять все документы.
3 года назад, Красноярск
Комментарий 104990357
Официальный представитель магазина
Ответ официального представителя магазина
Добрый день! Уважаемый покупатель, Спасибо за отзыв. Нам очень важно разобраться в произошедшем, но по описанной ситуации мы не смогли идентифицировать Ваш заказ в нашей системе.Уточните номер заказа и контактную информацию для связи с Вами.Обязательно разберемся с этим вопросом. От лица всей компании приносим извинения за причиненные неудобства. С уважением , Артем.
Добрый день! Уважаемый покупатель, Спасибо за отзыв. Нам очень важно разобраться в произошедшем, но по описанной ситуации мы не смогли идентифицировать Ваш заказ в нашей системе.Уточните номер заказа и контактную информацию для связи с Вами.Обязательно разберемся с этим вопросом. От лица всей компании приносим извинения за причиненные неудобства. С уважением , Артем.
Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Достоинства:
отсутствуют
Недостатки:
отношение к клиентам просто отвратительное пришлось самой звонить курьеру и уточнять когда же он все-таки доедет не советую связываться с данным магазином как можно в подарок добавлять просроченный товар?
Комментарий:
больше я им не клиент, а так хорошо все начиналось
Изменить3 года назад, Москва
Комментарий 104988803
Официальный представитель магазина
Ответ официального представителя магазина
Добрый день, Татьяна. Действительно, первый курьер задерживался и не отзвонился Вам об этой задержке, мы сожалеем. Переназначили Вам курьера для последующей доставки. Но там был отказ якобы из-за просроченного подарочного корма. Хотелось бы внести ясность. Корм стоимостью 1385 предназначается в подарок, потому что у него близкий срок к окончанию, но он не просрочен. Дата годности корма до 9 июля 2021 года - то есть еще полтора месяца. Спасибо и еще раз от лица всей компании приносим извинения за задержку с курьером.
Добрый день, Татьяна. Действительно, первый курьер задерживался и не отзвонился Вам об этой задержке, мы сожалеем. Переназначили Вам курьера для последующей доставки. Но там был отказ якобы из-за просроченного подарочного корма. Хотелось бы внести ясность. Корм стоимостью 1385 предназначается в подарок, потому что у него близкий срок к окончанию, но он не просрочен. Дата годности корма до 9 июля 2021 года - то есть еще полтора месяца. Спасибо и еще раз от лица всей компании приносим извинения за задержку с курьером.
Dochello R.
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Достоинства:
Ничего
Недостатки:
Магазин не несёт никакой гарантии за проданные товары, отфутболивают к пренезионному отделу, а те к производителю и ничего не делается. Связи с претензионным отделом нет, они его тщательно скрывают от всех. Нам продали некомплект дорогого товара за десятки тысяч. Настоятельно не рекомендую данный магазин
Комментарий:
Даже близко теперь не подойдём к этому магазину :(
3 года назад, Москва
Константин П.
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Достоинства:
Раньше был нормальный магазин
Недостатки:
Доставку переносят на неделю и более, никто эти ситуации не решает, последнее общение с менеджером было очень неприятное.
3 года назад, Москва
Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Недостатки:
Доставили наполнитель с порезанным дном. Обратившись к курьеру, он сказал, что уже уехал далеко, и вообще поврежденная упаковка это ничего страшного. Обратившись в магазин сказали, порез незначительный, так что все ок, пользуйтесь так. Видимо на герметичность упаковок и сервис магазину плевать.
Изменить3 года назад, Москва
Юлия Темненко
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Достоинства:
Нет достоинств!!! Лжецы и мошенники!!!
Недостатки:
Полностью обман, начиная со сроков доставки!!! Переносили 3 раза, из-за этого пришлось отказаться от заказа и купить в другом месте! Отказ был 6 марта, сегодня 16 марта, а деньги до сих пор не вернули, хотя было обещано 1-2 рабочих дня!!!
Комментарий:
Никогда не связывайтесь с этой непонятной организацией!!! Лжецы и проходимцы!!!!!
3 года назад, Тула
Комментарий 104607209
Официальный представитель магазина
Ответ официального представителя магазина
Добрый день, приносим извинения за неудачный опыт покупки. Хотели бы отметить, что действительно транспортная компания задержала заказ из-за предпраздничных дней 8 марта, о чем мы очень сожалеем. Деньги были возвращены 11 марта, сразу как заказ вернулся к нам на склад. Чеки высланы Вам на почту, также зачислена компенсация за задержку доставки!
Добрый день, приносим извинения за неудачный опыт покупки. Хотели бы отметить, что действительно транспортная компания задержала заказ из-за предпраздничных дней 8 марта, о чем мы очень сожалеем. Деньги были возвращены 11 марта, сразу как заказ вернулся к нам на склад. Чеки высланы Вам на почту, также зачислена компенсация за задержку доставки!
Ирина В.
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Недостатки:
Товар не привезли в срок. От заказа отказались!
3 года назад, Москва
Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Недостатки:
На сайте написано можно оплатить наличными, но если заказываешь не по Москве, то только картой, потом доставка. Доставка в сдэк, тоже не удобно, им нужен паспорт. Сейчас даже на почте выдают посылки без паспорта.
Комментарий:
Отказалась от заказа по причине онлайн оплаты, нет доверия к магазину
Изменить3 года назад, Самара
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