Яндекс Маркет
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ЯндексЯндекс
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Отзывы о магазине V3Toys игрушки

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Светлана К.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Недостатки:
Внимание мошенники!!!
Комментарий:
Заказ оформлен 23.11.2016 на копеечную сумму , получила 26.11.2016. Прислали совершенно другой товар, ошибка на складе. Возврат оформлен в соответствии с требованиями магазина 27.11.2016. Денег до сих пор НЕТ!!! Хотя "завтраками" кормят регулярно. Господа, это уже мошенничество. Я понимаю, что для вас это сумма несущественна, но пенсионер. Я хотела купить внуку подарок на Новый год. Если вы думаете, если я нахожусь в другом городе, я не смогу обратиться в контролирующие органы с целью организации проверки вашего заведения, вы ошибаетесь. Подумайте, из-за какой суммы вы можете поиметь кучу проблем. Не обидно?! ВЕРНИТЕ ДЕНЬГИ!
7 лет назад, Санкт-Петербург
Евгения И.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Достоинства:
Якобы большой выбор на сайте
Недостатки:
плохой уровень работы сотрудников и доставка
Комментарий:
Заказала две игрушки ребёнку к новому году ! Через 4 дня, накануне доставки позвонили и поставили перед фактом об отсутствии одного из товаров, времени на выбор новой игрушки не дали. Оставшуюся игрушку из заказа не привезли ни в день назначенной доставки , ни потом! Дважды скидывая мне смс о переносе на след день! Безответственная работа и отношение к клиентам ! Итог - заказала подарки в другом магазине !
7 лет назад, Санкт-Петербург
Асель Р.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Недостатки:
не докладывают товар, разбитые игрушки
Комментарий:
Заказывали в данном магазине заказ на подарки в детский сад, коробку открыли не сразу, курьер все быстро отдал и умчался, когда открыли обнаружили следующее из 17 светильников нам привезли только 16, и один из них был разбит, коробка лежала в середине коробки, поэтому это явно уже положили его разбитый, на мое обращение к магазину будут ли они нести ответственность как то за это, мне никто ничего не ответил, ни перезвонил, ни письменно не ответил, грубо говоря они продали и забыли, а вот как они это сделали это другой вопрос уже! Раньше не раз делали заказы в этом магазине, подарили им два светильника!
7 лет назад, Санкт-Петербург
Анна А.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Достоинства:
Грубый персонал.
Недостатки:
Заказала три позиции, во первых доставку осуществили на следующий день после назначенной даты. Во вторых товар не соответствовал описанию (размер и функции). В третьих из трех товаров два неисправны. Возврат принимают только в пунктах самовывоза, деньги возвращают через несколько дней, после прибытия возврата на склад.
Комментарий:
Отвратительный магазин, ни разу еще не сталкивалась с подобными проблемами. Не достойны звезд вообще.
7 лет назад, Санкт-Петербург
Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Достоинства:
относительно низкие цены, не на все.
Недостатки:
Нарушение сроков доставки. Оформили заказ и ОПЛАТИЛИ (зря конечно) в среду 16.11.16, доставку заказали на пятницу, т.к. дарить игрушку собирались в субботу. Сначала менеджер позвонил в пятницу и перенес время доставки на субботу, в субботу позвонил другой менеджер и перенес доставку на воскресенье, в итоге доставили в понедельник 21.11.16. Ребенок "счастлив" такому подарку. Вот бы с их детьми так же.
Комментарий:
Менеджеры магазина заведомо дают ложную информацию и ссылаются на сбои в складской программе. НЕ ОПЛАЧИВАЙТЕ ЗАКАЗ ЗАРАНЕЕ - ПОЖАЛЕЕТЕ.
Изменить7 лет назад, Санкт-Петербург
izleningrada
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Ужасный магазин! Слелала заказ. В тот же день отзвонился менеджер и подтвердил что все позиции есть в наличии. Доставка через три дня. Накануне дня доставки,поздним вечером мне звонят из магазина и сообщают, что товара нет. Это вообще магазин??? Или они просто потребительский спрос изучают?
7 лет назад
Максим В.
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: самовывоз
Достоинства:
ужаснейший магазин
Недостатки:
ничего нет в наличии, даже если на сайте стоит пометка более 10 шт.
Комментарий:
заказала автобус-через неделю только узнали, что его нет, 1 ноября заказала другую игрушку взамен автобуса, только 10 числа сообщили, что его нет на складе, отгрузку переносили 3 раза, в итоге за день до своего ДР ребенок остался без подарка, сообщили бы раньше - нашла бы в др. магазине
7 лет назад, Санкт-Петербург
Дмитрий Дмитрий
6
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Достоинства:
Заявленная на сайте цена может быть низкой
Недостатки:
После успешного заказа имеющегося в наличии товара и последующего обсуждения деталей доставки с диспетчером вам перезвонит мэнэджер и, не извиняясь, проинформирует об отстутствии товара. Ваш малыш подарка не получит, поскольку у вас не будет времени перезаказать в другом магазине.
7 лет назад, Княжье Озеро
Комментарий 5252994
Официальный представитель магазина
Ответ официального представителя магазина
Добрый день, Дмитрий! Благодарим Вас за обратную связь! Уточните номер Вашего заказа или контактный телефон, для решение ситуации! С Уважением Светлана Соколова, специалист по поддержке клиентов. svetlana_sokolova@v3toys.ru 8 (800) 555-91-79
Добрый день, Дмитрий! Благодарим Вас за обратную связь! Уточните номер Вашего заказа или контактный телефон, для решение ситуации! С Уважением Светлана Соколова, специалист по поддержке клиентов. svetlana_sokolova@v3toys.ru 8 (800) 555-91-79
Кевлон К.
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Достоинства:
По телефону честно говорят, что в интернете у них ложная информация
Недостатки:
Обман по наличию товара
Комментарий:
Хотела сделать заказ в этом магазине. На сайте написано, что в наличии в Санкт-Петербурге более 10 шт. нужной мне позиции. На сервисе яндекс Маркет тоже магазин попадает в категорию магазинов с самовывозом в Санкт-Петербурге. Когда я позвонила уточнить информацию, то девушка мило сказала, что никакого товара у них в Санкт-Петербурге нет, а везут они напрямую из Москвы. И соответственно сроки могут меняться в зависимости от проблем доставки транспортных компаний.
8 лет назад, Санкт-Петербург
Комментарий 5154094
Официальный представитель магазина
Ответ официального представителя магазина
Добрый день! Благодарим Вас за отзыв! В Санкт-Петербурге для Вашего удобства работают 15 пунктов самовывоза, так же на сайте указаны номера телефонов в зависимости в каком регионе Вы находитесь(это сделано для того, чтобы Вы смогли совершать звонки совершенно бесплатно). На сайте указанно в каждой карточке товара, что "Доступно более...". На данный момент даже доставка по Москве день в день не осуществляется и сроки доставки в Санкт-Петербург такие же как и по Москве. Мы приняли во внимание Ваше замечание и будем работать над сокращением сроков доставки. Хорошего Вам настроения! С Уважением Светлана Соколова, специалист по поддержке клиентов. svetlana_sokolova@v3toys.ru 8 (800) 555-91-79
Добрый день! Благодарим Вас за отзыв! В Санкт-Петербурге для Вашего удобства работают 15 пунктов самовывоза, так же на сайте указаны номера телефонов в зависимости в каком регионе Вы находитесь(это сделано для того, чтобы Вы смогли совершать звонки совершенно бесплатно). На сайте указанно в каждой карточке товара, что "Доступно более...". На данный момент даже доставка по Москве день в день не осуществляется и сроки доставки в Санкт-Петербург такие же как и по Москве. Мы приняли во внимание Ваше замечание и будем работать над сокращением сроков доставки. Хорошего Вам настроения! С Уважением Светлана Соколова, специалист по поддержке клиентов. svetlana_sokolova@v3toys.ru 8 (800) 555-91-79
Валентина Юрьева
4
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: самовывоз
Достоинства:
Не выявлено
Недостатки:
На сайте указаны не существующие товары как имеющиеся в наличие. Платный самовывоз.
8 лет назад, Санкт-Петербург
Комментарий 4610978
Официальный представитель магазина
Ответ официального представителя магазина
Добрый день, Валентина! Благодарю Вас за уделенное время по телефону! Приносим свои извинения! Мы очень рады, что Вы приняли наше предложения, мы приложим все усилия, чтоб оправдать Ваше доверие! Хорошего Вам настроения! С Уважением Светлана Соколова, специалист по поддержке клиентов. svetlana_sokolova@v3toys.ru 8 (800) 555-91-79
Добрый день, Валентина! Благодарю Вас за уделенное время по телефону! Приносим свои извинения! Мы очень рады, что Вы приняли наше предложения, мы приложим все усилия, чтоб оправдать Ваше доверие! Хорошего Вам настроения! С Уважением Светлана Соколова, специалист по поддержке клиентов. svetlana_sokolova@v3toys.ru 8 (800) 555-91-79
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Итог - заказала подарки в другом магазине !","pro":"Якобы большой выбор на сайте","contra":"плохой уровень работы сотрудников и доставка","type":0,"delivery":0,"deliveredBy":null,"orderId":null,"votes":{"agree":0,"reject":0,"total":0,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Санкт-Петербург"},"isProblemResolved":false,"factors":[]},"67909638":{"entity":"review","id":"67909638","isCpa":false,"recommend":false,"shopId":237090,"userId":77327643,"anonymous":0,"created":1485592789000,"averageGrade":1,"comment":"Заказ оформлен 23.11.2016 на копеечную сумму , получила 26.11.2016. Прислали совершенно другой товар, ошибка на складе. Возврат оформлен в соответствии с требованиями магазина 27.11.2016. Денег до сих пор НЕТ!!! Хотя \"завтраками\" кормят регулярно. \r\nГоспода, это уже мошенничество. Я понимаю, что для вас это сумма несущественна, но пенсионер. Я хотела купить внуку подарок на Новый год. Если вы думаете, если я нахожусь в другом городе, я не смогу обратиться в контролирующие органы с целью организации проверки вашего заведения, вы ошибаетесь. Подумайте, из-за какой суммы вы можете поиметь кучу проблем. 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