Яндекс Маркет
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ЯндексЯндекс
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Отзывы о магазине V3Toys игрушки

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Рамиль Суляев
3
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: доставка
Недостатки:
Оформил заказ. Оплатил. 17 апреля в пятницу должны были привезти, с трудом дозвонился до оператора. Перенесли доставку на субботу или понедельник. Доставки не слышно и не видно. Есть полное ощущение, что я им просто перевёл деньги и на этом всё. И теперь это мои проблемы?!
Комментарий:
Заказ привезли. Но в сроки сильно не уложились. Если вам нужен заказ, нужно звонить, узнавать. Службе доставке большой минус
4 года назад, Казань
Комментарий 103068820
Логотип V3Toys игрушки
V3Toys игрушки
Ответ официального представителя магазина
Добрый день! Благодарим за оставленный отзыв! Не можем до Вас дозвониться по номеру телефона в заказе. Прошу Вас предоставить дополнительный номер телефона. С Уважением, Евгений Ш., специалист по поддержке клиентов feedback@v3toys.ru 8(800)550-96-36
Добрый день! Благодарим за оставленный отзыв! Не можем до Вас дозвониться по номеру телефона в заказе. Прошу Вас предоставить дополнительный номер телефона. С Уважением, Евгений Ш., специалист по поддержке клиентов feedback@v3toys.ru 8(800)550-96-36
Светлана Каскевич
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Отличный магазин
Способ покупки: доставка
Достоинства:
ЦЕНА по акции!!! Быстрая доставка заказ вечер 20.04 привезли утро 22.04👍 Качество товара на высоте, всё в заводской упаковке!
Недостатки:
Не нашли
Комментарий:
Заказывали первый раз, переживали, платили наличными курьеру. Прошло все отлично. Покупкой довольны.
4 года назад, Кострома
Комментарий 103043197
Логотип V3Toys игрушки
V3Toys игрушки
Ответ официального представителя магазина
Здравствуйте! Благодарим Вас за оставленный отзыв! Мы искренне рады, что Вы остались довольны нашим сервисом и надеемся увидеть Вас вновь на V3toys.ru. Обязательно учтем все ваши пожелания. С Уважением, Евгений Ш., специалист по поддержке клиентов feedback@v3toys.ru 8(800)550-96-36
Здравствуйте! Благодарим Вас за оставленный отзыв! Мы искренне рады, что Вы остались довольны нашим сервисом и надеемся увидеть Вас вновь на V3toys.ru. Обязательно учтем все ваши пожелания. С Уважением, Евгений Ш., специалист по поддержке клиентов feedback@v3toys.ru 8(800)550-96-36
Виктория Феннель
5
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Способ покупки: доставка
Достоинства:
Все быстро и точно в обещанный срок
Недостатки:
На сайте не было уточнено, что у товара, который я заказала цвет в ассортименте. Покупала 3 игрушечных саксофона для утренника, пришли все 3 разного цвета. Огорчило
4 года назад, Санкт-Петербург
Комментарий 102894221
Логотип V3Toys игрушки
V3Toys игрушки
Ответ официального представителя магазина
Здравствуйте! Благодарим Вас за оставленный отзыв! Мы искренне рады, что Вы остались довольны нашим сервисом и надеемся увидеть Вас вновь на V3toys.ru. Обязательно учтем все ваши пожелания. С Уважением, Евгений Ш., специалист по поддержке клиентов feedback@v3toys.ru 8(800)550-96-36
Здравствуйте! Благодарим Вас за оставленный отзыв! Мы искренне рады, что Вы остались довольны нашим сервисом и надеемся увидеть Вас вновь на V3toys.ru. Обязательно учтем все ваши пожелания. С Уважением, Евгений Ш., специалист по поддержке клиентов feedback@v3toys.ru 8(800)550-96-36
Елизавета П.
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Способ покупки: самовывоз
Достоинства:
Низкая стоимость товара, даже с платной доставкой до пункта выдачи вышло по минимуму
Недостатки:
Пункт самовывоза на ул.Космонавтов 6, м.ВДНХ. пожелания - на своем сайте в описании поподробнее написать, как их найти. Кружила вокруг дома, Яндекс карты показывал вход в жилой подъезд, в письме от магазина написан только адрес, без подробностей, но вот какая компания доставляет, вопрос от тетечки оператора поставил в тупик. Говорит смотрите смс, а смс так и не пришло ни в течении дня, ни после. Тете нужно было знать именно логистическую компанию, не хотела пробивать ни по номеру заказа, ни по фамилии, так бы я и ушла, но всё таки она посмотрела сначала боксберри, там не оказалось, потом ай эм Эл...
4 года назад, Москва
Комментарий 102889836
Логотип V3Toys игрушки
V3Toys игрушки
Ответ официального представителя магазина
Добрый день! Благодарим Вас за оставленный отзыв! Мы искренне рады, что Вы остались довольны нашим сервисом и надеемся увидеть Вас вновь на V3toys.ru. Мы учтем Ваши замечания и сделаем сервис еще лучше. С Уважением, Евгений Ш., специалист по поддержке клиентов feedback@v3toys.ru 8(800)550-96-36
Добрый день! Благодарим Вас за оставленный отзыв! Мы искренне рады, что Вы остались довольны нашим сервисом и надеемся увидеть Вас вновь на V3toys.ru. Мы учтем Ваши замечания и сделаем сервис еще лучше. С Уважением, Евгений Ш., специалист по поддержке клиентов feedback@v3toys.ru 8(800)550-96-36
Мышкина радость
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: доставка
Достоинства:
отличная быстрая доставка службой IML
Недостатки:
заказала в этом магазине электромобиль. Обработка заказа очень быстрая, доставка тоже быстрая службой iml в Орле даже раньше на 1 день обещанного Недостатки:полностью отсутствует описание товара на сайте, менеджер тоже не смогла ответить ни на 1 вопрос. Заказала машинку, потому что смотрела в других местах ее описание и характеристики, в итоге пришла какая-то странная подделка, машинка в некоторых местах поцарапана, торчит пластик, цвет во всех обзорах был металлик, этот матовый, инструкция на английском, на русском ничего нет, не было гаек, которые полагались по инструкции для закрепления колес, пришлось по всему городу их искать, инструкция для пульта управления -это вообще нечто! Там предусмотрено 3 пульта, но в комплекте совсем другой пульт)) и настроить его можно только методом тыка)) в общем в следующий раз я уже конечно ничего заказывать не буду, лучше такую вещь покупать лично и смотреть. А еще после публикации этого отзыва, мне позвонил менеджер магазина, мило побеседовал и пообещал компенсировать 800р расходов на покупку до запчастей для машинки. Конечно было приятно получить обратную связь, он попросил отметить это в отзыве. Я так и сделала, но никто 800р мне так и не вернул. В связи с этим выкладываю отзыв снова и дополняю его. Теперь в этот магазин уж точно ни ногой! Впечатление испортили еще больше!
4 года назад, Москва
Комментарий 102877781
обязательства обещали исполнить неделю назад, поэтому не стоит говорить, что вы их выполняете)) пока кроме обещаний и завтраков ничего не было
обязательства обещали исполнить неделю назад, поэтому не стоит говорить, что вы их выполняете)) пока кроме обещаний и завтраков ничего не было
Комментарий 102917839
V3Toys игрушки
Ответ официального представителя магазина
Сумму Вам вернули вовремя. С Уважением, Евгений Ш., специалист по поддержке клиентов feedback@v3toys.ru 8(800)550-96-36
Сумму Вам вернули вовремя. С Уважением, Евгений Ш., специалист по поддержке клиентов feedback@v3toys.ru 8(800)550-96-36
Галина Т.
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Отличный магазин
Способ покупки: доставка
Достоинства:
Аккуратная упаковка товара, своевременная и быстрая доставка.
Недостатки:
В первой посылке был перепутан 1 товар. Возвращать не стала. Игрушка понравилась.
4 года назад, Архангельск
Комментарий 102844502
Логотип V3Toys игрушки
V3Toys игрушки
Ответ официального представителя магазина
Здравствуйте! Благодарим Вас за оставленный отзыв! Мы искренне рады, что Вы остались довольны нашим сервисом и надеемся увидеть Вас вновь на V3toys.ru. С Уважением, Евгений Ш., специалист по поддержке клиентов feedback@v3toys.ru 8(800)550-96-36
Здравствуйте! Благодарим Вас за оставленный отзыв! Мы искренне рады, что Вы остались довольны нашим сервисом и надеемся увидеть Вас вновь на V3toys.ru. С Уважением, Евгений Ш., специалист по поддержке клиентов feedback@v3toys.ru 8(800)550-96-36
Вероника А.
4
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Отличный магазин
Способ покупки: самовывоз
Достоинства:
Очень хорошая скидка была на игрушку, даже с учётом стоимости доставки, дешевле негде не было, а цену на эту игрушку я мониторила 2 недели во всех крупных магазинах,
4 года назад, Москва
Комментарий 102812746
Логотип V3Toys игрушки
V3Toys игрушки
Ответ официального представителя магазина
Здравствуйте! Благодарим Вас за оставленный отзыв! Мы искренне рады, что Вы остались довольны нашим сервисом и надеемся увидеть Вас вновь на V3toys.ru. С Уважением, Евгений Ш., специалист по поддержке клиентов feedback@v3toys.ru 8(800)550-96-36
Здравствуйте! Благодарим Вас за оставленный отзыв! Мы искренне рады, что Вы остались довольны нашим сервисом и надеемся увидеть Вас вновь на V3toys.ru. С Уважением, Евгений Ш., специалист по поддержке клиентов feedback@v3toys.ru 8(800)550-96-36
Ярослав Горюнов
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Способ покупки: доставка
Достоинства:
Цена, ассортимент.
Недостатки:
Очень долго доставляли
Комментарий:
Добрый день. Заказывали самокат дочке на НГ 24.12. Заказ так и не приехал, ни курьер ни менеджер не позвонили. Пришлось в субботу вечером 28.12 звонить самому и услышать от менеджера, что товара в наличии нет и не будет. Как итог: потрачен весь день субботы, когда ждали доставку. Самоката для дочки, который она так хотела нет и не будет. Даже в других магазинах уже нет. Спасибо большое за испорченное настроение перед Новым Годом. Дочка самокат, который так хотела, не получит на Новый Год от Деда Мороза. UPD. Заказ доставили 24.01.2020. Сделали хорошую скидку. Я думаю, что проблема была единичная. Товар был очень хорошо упакован. Спасибо большое за то, что даже в случае с возникшими проблемами компания не отказывается от обратной связи с клиентом и пытается идти на встречу клиенту, что можно сказать далеко не о каждой компании. Еще раз спасибо, обязательно будем и дальше заказывать в этом магазине.
4 года назад, Санкт-Петербург
Комментарий 102739279
Логотип V3Toys игрушки
V3Toys игрушки
Ответ официального представителя магазина
Здравствуйте! Надеемся увидеть Вас вновь на V3toys.ru. С Уважением, Евгений Ш., специалист по поддержке клиентов feedback@v3toys.ru 8(800)550-96-36
Здравствуйте! Надеемся увидеть Вас вновь на V3toys.ru. С Уважением, Евгений Ш., специалист по поддержке клиентов feedback@v3toys.ru 8(800)550-96-36
Алексей Савинов
3
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Недостатки:
Обман покупателей. Липовые акции.
Комментарий:
Магазин объявил акцию "Время сказочных цен", а по факту оказалось обычный обман. Сделал по этой акции два заказа: 2450233 и 2450313. В сумме 4 набора Лего. Вместо обещанных нескольких минут перезвонили через несколько часов, и сказали что ни одного набора Лего нет в наличии. Хотя хочу заменить после заказа некоторые из выбранных мной наборов были доступны ещё некоторое время по акционной цене, в то время как другие почти сразу подорожали. Решил сделать проверку на вшивость, которую магазин благополучно провалил. Сделал ещё один заказ с якобы недоступным товаром из ранее заказанного мною, но по обычной цене. Перезвонили и подтвердили наличие и предложили уточнить дату и место доставки. Т.е. все есть в наличии, просто акция была обман покупателей.
4 года назад, Москва
Комментарий 102707742
V3Toys игрушки
Ответ официального представителя магазина
Алексей, добрый день! Благодарим Вас за отзыв, а так же за время, уделенное для телефонной беседы. Приносим Вам искренние извинения в связи со сложившейся ситуацией. Мы детально проанализировали данный случай, выявив ряд нарушений регламента компании. К сотрудникам, допустившим ошибки применены необходимые меры. Кроме того, мы сделаем все необходимое, чтобы исключить возникновение подобных ситуаций в дальнейшем. Надеемся, что предложенные пути решения помогут исправить мнение, сложившееся о нашем магазине и мы сможем еще не раз продемонстрировать Вам качество нашего сервиса. С Уважением, Евгений Ш., специалист по поддержке клиентов feedback@v3toys.ru 8(800)550-96-36
Алексей, добрый день! Благодарим Вас за отзыв, а так же за время, уделенное для телефонной беседы. Приносим Вам искренние извинения в связи со сложившейся ситуацией. Мы детально проанализировали данный случай, выявив ряд нарушений регламента компании. К сотрудникам, допустившим ошибки применены необходимые меры. Кроме того, мы сделаем все необходимое, чтобы исключить возникновение подобных ситуаций в дальнейшем. Надеемся, что предложенные пути решения помогут исправить мнение, сложившееся о нашем магазине и мы сможем еще не раз продемонстрировать Вам качество нашего сервиса. С Уважением, Евгений Ш., специалист по поддержке клиентов feedback@v3toys.ru 8(800)550-96-36
Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Недостатки:
Мошенники. Заманивают товарами по низким ценам, после чего говорят, что товара нет в наличии (по факту есть, но с уже более высокой ценой) и начинают навязывать подбор "аналогичного" товара, чтобы не возвращать деньги - https://prnt.sc/qm5kf0. На отказ от аналогичных товаров просто в одностороннем порядке "возвращают" деньги, но пока пришло только уведомление о возврате, сами деньги на карту еще не поступили.
Изменить4 года назад, Москва
Комментарий 102707493
V3Toys игрушки
Ответ официального представителя магазина
Добрый день! Благодарим Вас за отзыв, а так же за время, уделенное для телефонной беседы. Приносим Вам искренние извинения в связи со сложившейся ситуацией. Мы детально проанализировали данный случай, выявив ряд нарушений регламента компании. К менеджерам, допустившим ошибки применены необходимые меры. Кроме того, мы сделаем все необходимое, чтобы исключить возникновение подобных ситуаций в дальнейшем. Надеемся, что предложенные пути решения помогут исправить мнение, сложившееся о нашем магазине и мы сможем еще не раз продемонстрировать Вам качество нашего сервиса. С Уважением, Евгений Ш., специалист по поддержке клиентов feedback@v3toys.ru 8(800)550-96-36
Добрый день! Благодарим Вас за отзыв, а так же за время, уделенное для телефонной беседы. Приносим Вам искренние извинения в связи со сложившейся ситуацией. Мы детально проанализировали данный случай, выявив ряд нарушений регламента компании. К менеджерам, допустившим ошибки применены необходимые меры. Кроме того, мы сделаем все необходимое, чтобы исключить возникновение подобных ситуаций в дальнейшем. Надеемся, что предложенные пути решения помогут исправить мнение, сложившееся о нашем магазине и мы сможем еще не раз продемонстрировать Вам качество нашего сервиса. С Уважением, Евгений Ш., специалист по поддержке клиентов feedback@v3toys.ru 8(800)550-96-36
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