Яндекс Маркет
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ЯндексЯндекс
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Отзывы о магазине V3Toys игрушки

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Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Достоинства:
Нет
Недостатки:
Качество товара. Мятая упаковка
Комментарий:
Отправили заказ в откровенно убитой упаковке. На подарок, конечно, абсолютно не годится
Изменить3 года назад, Краснодар
Комментарий 103999924
Имя скрыто
V3Toys игрушки, для чего? Уже ничего же не поменять. Вам доставка туда-сюда дороже встанет
V3Toys игрушки, для чего? Уже ничего же не поменять. Вам доставка туда-сюда дороже встанет
Комментарий 104038537
V3Toys игрушки
Ответ официального представителя магазина
Для нас важно, чтобы ситуация по заказу была урегулирована. Мы готовы предложить Вам варианты решения. С Уважением, Евгений Ш., специалист по поддержке клиентов feedback@v3toys.ru 8(800)550-96-36
Для нас важно, чтобы ситуация по заказу была урегулирована. Мы готовы предложить Вам варианты решения. С Уважением, Евгений Ш., специалист по поддержке клиентов feedback@v3toys.ru 8(800)550-96-36
Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: самовывоз
Недостатки:
Игрушка пришла в помоишном виде. В пыли. Сломана. Коробка порвала. Такое впечатление, что валялась на складе лет пять для утилизации, а магазин вдруг решил мне её продать как новую . Ужас.
Комментарий:
Возврат ,конечно, сделали. И получила новую игрушку такую. Но осадок остался. И время потраченное мне жалко. Я три раза ездила в пункт выдачи, чтобы в итоге получить то, что заказывала.
Изменить3 года назад, Санкт-Петербург
Вера
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: самовывоз
Достоинства:
Не заметила
Недостатки:
Добрый день! Долго ждала обратной связи от руководства данного магазина, но так и не дождалась! Звонила/писала на почту и тишина. Я если честно, даже и не хочу выяснять: -по какой причине игрушка, которую я заказывала пришла не в комплекте ( не было насоса к надувной игрушке) - по какой причине на самой коробке была наклейка магазина, что внутри совсем не то что я заказывала. Но самое возмутительное, то что данный магазин разместил мои личные данные в сети интернет совместно с номером моего заказа Мой мобильный телефон, фамилию имя отчество??? Номер заказа 2504053. Уважаемые потенциальные покупатели данного магазина, обходите стороной это заведение!!!
3 года назад, Москва
Комментарий 103376496
V3Toys игрушки
Ответ официального представителя магазина
Добрый день, Вера! Благодарим Вас за оставленный отзыв! По регламенту нашего магазина, каждый товар проверяется на наличие брака и дефектов, недокомплекта и т.д. в случае если подобные обнаруживаются, информация обязательно согласуется с покупателем. К сожалению, вскрывать упаковку для проверки мы не можем для того, чтобы не нарушать товарный вид. Мы никогда не передаем никому личные данные, так как для нас важна защита персональных данных наших клиентов. Не можем до Вас дозвониться, прошу сообщить дополнительный номер телефона для связи. С Уважением, Евгений Ш., специалист по поддержке клиентов feedback@v3toys.ru 8(800)550-96-36
Добрый день, Вера! Благодарим Вас за оставленный отзыв! По регламенту нашего магазина, каждый товар проверяется на наличие брака и дефектов, недокомплекта и т.д. в случае если подобные обнаруживаются, информация обязательно согласуется с покупателем. К сожалению, вскрывать упаковку для проверки мы не можем для того, чтобы не нарушать товарный вид. Мы никогда не передаем никому личные данные, так как для нас важна защита персональных данных наших клиентов. Не можем до Вас дозвониться, прошу сообщить дополнительный номер телефона для связи. С Уважением, Евгений Ш., специалист по поддержке клиентов feedback@v3toys.ru 8(800)550-96-36
Комментарий 103388630
V3Toys игрушки, три дня назад я наконец-то получило от вас ответ на отзыв. Скорее не ответ, а "отписку". Побещали мне ответить))) написали, что со мной пытались связаться)) но не могут дозвониться! Это не правда))) у меня нет ни одного пропущенного вызова. Я написала опять на их эл.почту с требованием убрать мои персональные данные из заказа из общего доступа в интернете, но в ответ опять тишина!!!
V3Toys игрушки, три дня назад я наконец-то получило от вас ответ на отзыв. Скорее не ответ, а "отписку". Побещали мне ответить))) написали, что со мной пытались связаться)) но не могут дозвониться! Это не правда))) у меня нет ни одного пропущенного вызова. Я написала опять на их эл.почту с требованием убрать мои персональные данные из заказа из общего доступа в интернете, но в ответ опять тишина!!!
Konstantin
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: самовывоз
Недостатки:
Долго перезванивали,отправляют только при 100 оплате ,хотя на сайте можно оплатить при получении написанно
4 года назад, Москва
Комментарий 102730969
V3Toys игрушки
Ответ официального представителя магазина
Добрый день! Позвольте нам разобраться в причинах произошедшего! Пожалуйста, сообщите номер заказа или контактный номер телефона для связи Вами. С Уважением, Евгений Ш., специалист по поддержке клиентов feedback@v3toys.ru 8(800)550-96-36
Добрый день! Позвольте нам разобраться в причинах произошедшего! Пожалуйста, сообщите номер заказа или контактный номер телефона для связи Вами. С Уважением, Евгений Ш., специалист по поддержке клиентов feedback@v3toys.ru 8(800)550-96-36
Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: самовывоз
Недостатки:
Ложная реклама о наличии товара. При обращении озвучено наличие и доставка через два дня. На следующий день позвонили и сказали об отсутствии товара.
Изменить4 года назад, Подольск
Комментарий 102692975
Имя скрыто
Доброго дня. Номер заказа 2450042 Только я не совсем понимаю, что мы сможем сделать сейчас, если товара у Вас нет на сайте, а на момент моего заказа и звонка было указано, что он есть в количестве 8 шт.
Доброго дня. Номер заказа 2450042 Только я не совсем понимаю, что мы сможем сделать сейчас, если товара у Вас нет на сайте, а на момент моего заказа и звонка было указано, что он есть в количестве 8 шт.
Комментарий 102747551
V3Toys игрушки
Ответ официального представителя магазина
Добрый день! Вам был оформлен новый заказ 2452591 . Просим прощения за сложившуюся ситуацию. С Уважением, Евгений Ш., специалист по поддержке клиентов feedback@v3toys.ru 8(800)550-96-36
Добрый день! Вам был оформлен новый заказ 2452591 . Просим прощения за сложившуюся ситуацию. С Уважением, Евгений Ш., специалист по поддержке клиентов feedback@v3toys.ru 8(800)550-96-36
Сергей Б.
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Недостатки:
Оформил заказ 9.01 на 5 позиций товара, через 3 часа перезвонил оператор и как то не внятно говорит, что всех 5-ти позиции нет в наличии. Не извинений, ни пояснений не получил ...только негативный опыт.
Комментарий:
Крайне не рекомендую данный магазин. Только негативные впечатления.
4 года назад, Москва
Комментарий 102707122
V3Toys игрушки
Ответ официального представителя магазина
Сергей, добрый день! Благодарим Вас за отзыв, а так же за время, уделенное для телефонной беседы. Приносим Вам искренние извинения в связи со сложившейся ситуацией. Мы детально проанализировали данный случай, выявив ряд нарушений регламента компании. К менеджерам, допустившим ошибки применены необходимые меры. Кроме того, мы сделаем все необходимое, чтобы исключить возникновение подобных ситуаций в дальнейшем. Надеемся, что предложенные пути решения помогут исправить мнение, сложившееся о нашем магазине и мы сможем еще не раз продемонстрировать Вам качество нашего сервиса. Уважением, Евгений Ш., специалист по поддержке клиентов feedback@v3toys.ru 8(800)550-96-36
Сергей, добрый день! Благодарим Вас за отзыв, а так же за время, уделенное для телефонной беседы. Приносим Вам искренние извинения в связи со сложившейся ситуацией. Мы детально проанализировали данный случай, выявив ряд нарушений регламента компании. К менеджерам, допустившим ошибки применены необходимые меры. Кроме того, мы сделаем все необходимое, чтобы исключить возникновение подобных ситуаций в дальнейшем. Надеемся, что предложенные пути решения помогут исправить мнение, сложившееся о нашем магазине и мы сможем еще не раз продемонстрировать Вам качество нашего сервиса. Уважением, Евгений Ш., специалист по поддержке клиентов feedback@v3toys.ru 8(800)550-96-36
Лилия Р.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: самовывоз
Недостатки:
Ужасный сайт. Сделала онлайн заказ 02.01. Было написано «с вами свяжутся в течение 10 минут. Забрать товар можно будет 04.01». В итоге никто не позвонил, пришлось самой. Девушка сказала, что лучше 6.01 забрать, 4.01 будет поздно вечером, 05.01 склад не работает . Я согласилась. Приезжаю 6.01 к БЦ, а мне говорят склад будет работать только 8.01. Хорошо, злая поехала домой . 08.01 позвонила перед выездом , подтвердили заказ , есть на складе. Приезжаю , они начинают искать. Искали 40 минут 🤦🏻‍♀️. Нашли. ужасный интернет-магазин .
4 года назад, Москва
Комментарий 102707163
V3Toys игрушки
Ответ официального представителя магазина
Лилия, добрый день! Благодарим Вас за отзыв, а так же за время, уделенное для телефонной беседы. Приносим Вам искренние извинения в связи со сложившейся ситуацией. Мы детально проанализировали данный случай, выявив ряд нарушений регламента компании. К менеджерам, допустившим ошибки применены необходимые меры. Кроме того, мы сделаем все необходимое, чтобы исключить возникновение подобных ситуаций в дальнейшем. Надеемся, что предложенные пути решения помогут исправить мнение, сложившееся о нашем магазине и мы сможем еще не раз продемонстрировать Вам качество нашего сервиса. Уважением, Евгений Ш., специалист по поддержке клиентов feedback@v3toys.ru 8(800)550-96-36
Лилия, добрый день! Благодарим Вас за отзыв, а так же за время, уделенное для телефонной беседы. Приносим Вам искренние извинения в связи со сложившейся ситуацией. Мы детально проанализировали данный случай, выявив ряд нарушений регламента компании. К менеджерам, допустившим ошибки применены необходимые меры. Кроме того, мы сделаем все необходимое, чтобы исключить возникновение подобных ситуаций в дальнейшем. Надеемся, что предложенные пути решения помогут исправить мнение, сложившееся о нашем магазине и мы сможем еще не раз продемонстрировать Вам качество нашего сервиса. Уважением, Евгений Ш., специалист по поддержке клиентов feedback@v3toys.ru 8(800)550-96-36
Андрей В.
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: самовывоз
Достоинства:
Цена
Недостатки:
Не выполняют свои обязательства!!!
Комментарий:
Номер заказа 2446177. Сделал заказ 28.12.19 сказали что 29.12.19 вышлю сылку для оплаты и сказали что оплатить надо до 20:00 в итоге выслали сылку после 20:00 и так же позвонили после 20:00. Не заказывайте здесь. Обманывают в магазине теперь бегай ищи ребенку игрушку. Закройтесь если не умеете работать!!!
4 года назад, Москва
Комментарий 102707624
V3Toys игрушки
Ответ официального представителя магазина
Андрей, добрый день! Благодарим Вас за отзыв, а так же за время, уделенное для телефонной беседы. Приносим Вам искренние извинения в связи со сложившейся ситуацией. Мы детально проанализировали данный случай, выявив ряд нарушений регламента компании. К менеджерам, допустившим ошибки применены необходимые меры. Кроме того, мы сделаем все необходимое, чтобы исключить возникновение подобных ситуаций в дальнейшем. Надеемся, что предложенные пути решения помогут исправить мнение, сложившееся о нашем магазине и мы сможем еще не раз продемонстрировать Вам качество нашего сервиса. С Уважением, Евгений Ш., специалист по поддержке клиентов feedback@v3toys.ru 8(800)550-96-36
Андрей, добрый день! Благодарим Вас за отзыв, а так же за время, уделенное для телефонной беседы. Приносим Вам искренние извинения в связи со сложившейся ситуацией. Мы детально проанализировали данный случай, выявив ряд нарушений регламента компании. К менеджерам, допустившим ошибки применены необходимые меры. Кроме того, мы сделаем все необходимое, чтобы исключить возникновение подобных ситуаций в дальнейшем. Надеемся, что предложенные пути решения помогут исправить мнение, сложившееся о нашем магазине и мы сможем еще не раз продемонстрировать Вам качество нашего сервиса. С Уважением, Евгений Ш., специалист по поддержке клиентов feedback@v3toys.ru 8(800)550-96-36
Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Недостатки:
прислали вообще не то, что заказывала
Изменить4 года назад, Самара
Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Достоинства:
Быстро
Недостатки:
Не тот цвет. Совершенно. Без предупреждения.
Изменить4 года назад, Михайловск
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