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ЯндексЯндекс
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Отзывы о магазине ВелоГранд

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Ирина
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Заказ оформлен на Яндекс Маркет
Доставил магазин
Достоинства:
Заказ подняли на этаж
10 месяцев назад
Комментарий 166374954
Логотип ВелоГранд
ВелоГранд
Ответ официального представителя магазина
Спасибо за Ваш отзыв!
Спасибо за Ваш отзыв!
Андрей Маркин
3
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Заказ оформлен на Яндекс Маркет
Доставил магазин
Достоинства:
• Курьер приехал точно в срок • Курьер был вежлив • Курьер позвонил заранее • Была возможность проверить товар
Год назад
Комментарий 166374963
Логотип ВелоГранд
ВелоГранд
Ответ официального представителя магазина
Спасибо за Ваш отзыв!
Спасибо за Ваш отзыв!
Екатерина
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Способ покупки: доставка
Достоинства:
Официальный диллер фирмы Giant, есть гарантийный талон,обещают пожизненную гарантию, оплата наличными по факту получения. Доставили велик до подъезда без доплат за доставку полностью собранным и готовым к поездкам.
Недостатки:
Ужасная работа службы доставки. Я не знаю с чем это связано, но доставляют они, судя по всему, только во второй половине дня. Мне велосипед привезли в 22 вечера. Пришлось несколько раз писать и спрашивать о доставке через почту, но после этого мне звонил менеджер и отвечал вежливо на все вопросы. К сожалению, при вопросе когда доставят, вам сообщают только : "во второй половине дня" и что в первой они не могут, примерные часы доставки не называют, что заставляет проводить почти весь день в ожидание, когда позвонит курьер и скажет что он выезжает...
Комментарий:
Заказывала у них в первый раз. Качество велосипеда хорошее. Велосипед точно официальный. На сайте обещают пожизненную гарантию и обслуживание велика. Гарантийный талон имеется. Велосипед приехал собранный и с накаченными шинами - сел и поехал! Вежливые менеджеры, но ужасная работа службы доставки. Уже хотела заказывать в другом месте... Рекомендую к заказу только с самовывозом.
4 года назад, Москва
ЧатланинВпепелаце
3
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Способ покупки: самовывоз
Достоинства:
Очень понравились сами велосипеды. Кататься одно удовольствие. Менеджер интернет магазина Андрей помог разрешить ситуацию (один велосипед оказался в другом магазине)
Недостатки:
Эти велосипеды собираются элементарно и не требуют каких-то дополнительных навыков, дело двух минут проверить надежность креплений и узлов. Хочется, чтобы вы не забывали о таких мелочах.
Комментарий:
23.05.2019 Приобрел в магазине два велосипеда Девульф микро 3. Забирал самовывозом из магазина на Алтуфьевском шоссе. Велосипеды в собранном виде - сел и поехал. Приехали в магазин с сыном и сразу приступили к обкатке. Буквально сразу отвалились магниты для удержания велосипеда в сложенном положении на обеих велосипедах, цепь стала цеплять за пластмассовую защиту, а передний тормоз после первого же торможения отказался возвращаться в исходное положение, зажав колесо. По тормозам и цепи у меня вопросов нет, но момент не очень приятный. Вопрос у меня только по магнитам. 27.05.2019 позвонил в магазин, объяснил ситуацию, оказалось таких запчастей нет. Обещали написать представителям компании Девульф, решить с ними вопрос и перезвонить в течение двух дней. Итог - сижу жду звонка. Отзвонились из магазина, видимо есть недоработка производителя велосипедов. Ребята, меняю оценку в лучшую сторону, но прошу обратить внимание на сборку простых велосипедов.
4 года назад, Москва
Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Способ покупки: самовывоз
Достоинства:
Сотрудник по телефону сделал все возможное чтобы велосипед для самовывоза привезли в нужный магазин в нужное время. Большое ему спасибо.
Недостатки:
Вначале не хотели учитывать купон от ЯндексМаркета. После настойчивых просьб и созвона с кем-то все таки учли.
Изменить5 лет назад, Москва
Александр Иванов
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Способ покупки: доставка
Недостатки:
Велосипед который я хотел и он был указан на сайте, по факту не оказалось, но предложили более новую модель по той же стоимости с хорошей скидкой.
5 лет назад, Москва
Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Способ покупки: самовывоз
Достоинства:
Цена. Адекватность продавца в магазине. Да, это редкость в наше время. Ничего не впаривал. Просто делал свое дело. Показал велосипед, настроил, оформил покупку.
Недостатки:
Магазины только на севере Москвы. Отсутствие гостевой парковки. Скидку по купону от Яндекса не хотели учитывать сначала. Но после моей просьбы и созвона с кем-то, всё же учли.
Комментарий:
Покупал велосипед. Преимущественно из-за цены, которая была с приличной скидкой. Стоит отметить некоторый хаос с заказами. Пятница, оформил на сайте заказ с доставкой, указал адрес, планируемая дата доставки - воскресенье. Отзвонился продавец: да, велосипед есть, вам с доставкой или без? Говорю - как в заказе. Он - хорошо, адрес доставки скажите. Я опять - как в заказе. Он - когда привезти. Я - как в заказе. Он - нет, только во вторник. Занавес. В итоге сошлись на самовывозе, но может оно и к лучшему. Посмотрел на велосипед. Посмотрел как продавец его настраивает - конечно не механик "золотые руки", но всё же - немного подрегулировал тормоза и переключатели. Да всё равно разбирать полностью...
Изменить5 лет назад, Москва
Константин
5
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Способ покупки: доставка
Достоинства:
Все привезли как и обещали.
Недостатки:
Принимал заказ другой человек, так его данные пришлось указывать 4 раза: при заказе на сайте, при звонке менеджера при подтверждении заказа, водителю в день доставки, менеджеру магазина в день доставки.
5 лет назад, Верея
Комментарий 101818718
Логотип ВелоГранд
ВелоГранд
Ответ официального представителя магазина
Добрый день, Константин! Благодарим вас за то, что выбрали для покупки велосипеда магазин ВелоГранд! Мы стараемся исключить вероятность ошибок при доставке, чтобы велосипед приехал к своему покупателю вовремя. Спасибо за обратную связь, мы постараемся сократить количество уточнений. Будем рады принять ваш заказ на велоаксессуары!
Добрый день, Константин! Благодарим вас за то, что выбрали для покупки велосипеда магазин ВелоГранд! Мы стараемся исключить вероятность ошибок при доставке, чтобы велосипед приехал к своему покупателю вовремя. Спасибо за обратную связь, мы постараемся сократить количество уточнений. Будем рады принять ваш заказ на велоаксессуары!
Анна
5
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Способ покупки: доставка
Достоинства:
Велосипед достался с хорошей скидкой, есть доставка после 18:00, адекватная стоимость доставки , велосипед доставляют уже собранным
Недостатки:
Нет возможности оплаты картой при доставке на дом. Не предупредили, что доставка только до подъезда, на сайте об этом тоже ни слова.
Комментарий:
Приятно, что нужный велосипед с хорошей скидкой оказался в наличии. Цена ниже, чем везде. Доставили в оговоренное время, перед выездом водитель позвонил за час. Порадовала стоимость доставки - всего 400 руб. (учитывая, что велосипед это габаритный товар и нужна грузовая машина) . Чек и паспорт на велосипед в наличии.
5 лет назад, Москва
Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Способ покупки: доставка
Достоинства:
Отличная цена, бесплатная доставка. Продавец в магазине и оператор на телефоне общаются вежливо, на все вопросы отвечают толково, готовы, при необходимости, дать совет. Видно, что ребята любят свою работу и разбираются в том, чем занимаются, а не просто банальные продаваны. Обещано пожизненное гарантийное обслуживание велосипеда. (Посмотрим, как будет на деле.) К велику прилагается сертификат на бесплатное первое ТО. Правда, только в течении трех месяцев с момента покупки, так что, купившим накануне зимы это не особо актуально. Но остальным будет полезно.
Недостатки:
Вопреки уверениям, что велосипед будет полностью настроен и готов к езде, дисковые тормоза оказались совершенно неотрегулированными. Переднее колесо свободно не вращалось, так как одна из колодок немного прижималась к тормозному диску. Ну, это отрегулировать было несложно. А вот заднее колесо, хоть и вращалось свободно, издавало звук, как будто что-то задевает. Долго искал, в чем проблема. Оказалось задний тормозной суппорт установлен с перекосом и тормозной диск задевал за него. Тоже настроил сам. Поехал катнуться, так на ходу открылся эксцентрик, зажимающий ось переднего колеса в вилке. Хорошо, что вовремя заметил, а то ведь так можно запросто навернуться .
Комментарий:
Перед покупкой решил посмотреть велосипед живьем и примерить. Заказал доставку с удаленного склада в магазин на Преображенской площади. Когда его туда привезли, съездил посмотрел и договорился о доставке. На следующий день велосипед доставили мне домой. Уж не знаю, что стало тому причиной (может, ребята просто устали к вечеру пятницы, когда собирали мой велик?), но велосипед доставили неотрегулированный. В целом, впечатления от магазина остались хорошие, но за парнями надо проверять качество сборки и настройки - имейте в виду.
Изменить5 лет назад, Москва
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Заказал доставку с удаленного склада в магазин на Преображенской площади. Когда его туда привезли, съездил посмотрел и договорился о доставке. На следующий день велосипед доставили мне домой. \nУж не знаю, что стало тому причиной (может, ребята просто устали к вечеру пятницы, когда собирали мой велик?), но велосипед доставили неотрегулированный. \nВ целом, впечатления от магазина остались хорошие, но за парнями надо проверять качество сборки и настройки - имейте в виду.","pro":"Отличная цена, бесплатная доставка. Продавец в магазине и оператор на телефоне общаются вежливо, на все вопросы отвечают толково, готовы, при необходимости, дать совет. Видно, что ребята любят свою работу и разбираются в том, чем занимаются, а не просто банальные продаваны.\nОбещано пожизненное гарантийное обслуживание велосипеда. (Посмотрим, как будет на деле.) К велику прилагается сертификат на бесплатное первое ТО. Правда, только в течении трех месяцев с момента покупки, так что, купившим накануне зимы это не особо актуально. Но остальным будет полезно.","contra":"Вопреки уверениям, что велосипед будет полностью настроен и готов к езде, дисковые тормоза оказались совершенно неотрегулированными. Переднее колесо свободно не вращалось, так как одна из колодок немного прижималась к тормозному диску. Ну, это отрегулировать было несложно. А вот заднее колесо, хоть и вращалось свободно, издавало звук, как будто что-то задевает. Долго искал, в чем проблема. Оказалось задний тормозной суппорт установлен с перекосом и тормозной диск задевал за него. Тоже настроил сам. Поехал катнуться, так на ходу открылся эксцентрик, зажимающий ось переднего колеса в вилке. Хорошо, что вовремя заметил, а то ведь так можно запросто навернуться .","type":0,"delivery":0,"deliveredBy":null,"orderId":"4239","votes":{"agree":0,"reject":0,"total":0,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Москва"},"isProblemResolved":false,"factors":[{"factorId":2,"value":5,"title":"Общение","factorType":0,"count":1,"factorStatistic":null},{"factorId":3,"value":4,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null},{"factorId":1,"value":5,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null}]},"86469756":{"entity":"review","id":"86469756","isCpa":false,"recommend":true,"shopId":279234,"userId":194050034,"anonymous":0,"created":1548066410000,"averageGrade":4,"comment":"Приятно, что нужный велосипед с хорошей скидкой оказался в наличии. Цена ниже, чем везде. Доставили в оговоренное время, перед выездом водитель позвонил за час. Порадовала стоимость доставки - всего 400 руб. (учитывая, что велосипед это габаритный товар и нужна грузовая машина) . Чек и паспорт на велосипед в наличии. ","pro":"Велосипед достался с хорошей скидкой, есть доставка после 18:00, адекватная стоимость доставки , велосипед доставляют уже собранным","contra":"Нет возможности оплаты картой при доставке на дом. Не предупредили, что доставка только до подъезда, на сайте об этом тоже ни слова. ","type":0,"delivery":0,"deliveredBy":null,"orderId":"013","votes":{"agree":0,"reject":0,"total":0,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Москва"},"isProblemResolved":false,"factors":[{"factorId":2,"value":4,"title":"Общение","factorType":0,"count":1,"factorStatistic":null},{"factorId":1,"value":4,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null},{"factorId":3,"value":5,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null},{"factorId":0,"value":4,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null}]},"87960957":{"entity":"review","id":"87960957","isCpa":false,"recommend":true,"shopId":279234,"userId":27739139,"anonymous":0,"created":1551812022000,"averageGrade":4,"comment":null,"pro":"Все привезли как и обещали. ","contra":"Принимал заказ другой человек, так его данные пришлось указывать 4 раза: при заказе на сайте, при звонке менеджера при подтверждении заказа, водителю в день доставки, менеджеру магазина в день доставки.","type":0,"delivery":0,"deliveredBy":null,"orderId":null,"votes":{"agree":1,"reject":1,"total":2,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Верея"},"isProblemResolved":false,"factors":[{"factorId":2,"value":5,"title":"Общение","factorType":0,"count":1,"factorStatistic":null},{"factorId":3,"value":5,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null},{"factorId":0,"value":4,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null},{"factorId":1,"value":4,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null}]},"88443264":{"entity":"review","id":"88443264","isCpa":false,"recommend":true,"shopId":279234,"anonymous":1,"created":1553018887000,"averageGrade":4,"comment":"Покупал велосипед. Преимущественно из-за цены, которая была с приличной скидкой.\nСтоит отметить некоторый хаос с заказами. Пятница, оформил на сайте заказ с доставкой, указал адрес, планируемая дата доставки - воскресенье. Отзвонился продавец: да, велосипед есть, вам с доставкой или без? Говорю - как в заказе. Он - хорошо, адрес доставки скажите. Я опять - как в заказе. Он - когда привезти. Я - как в заказе. Он - нет, только во вторник. Занавес. В итоге сошлись на самовывозе, но может оно и к лучшему. Посмотрел на велосипед. Посмотрел как продавец его настраивает - конечно не механик \"золотые руки\", но всё же - немного подрегулировал тормоза и переключатели. Да всё равно разбирать полностью...","pro":"Цена.\nАдекватность продавца в магазине. Да, это редкость в наше время. Ничего не впаривал. Просто делал свое дело. Показал велосипед, настроил, оформил покупку.","contra":"Магазины только на севере Москвы. Отсутствие гостевой парковки.\nСкидку по купону от Яндекса не хотели учитывать сначала. Но после моей просьбы и созвона с кем-то, всё же учли.","type":0,"delivery":1,"deliveredBy":null,"orderId":"9366","votes":{"agree":3,"reject":2,"total":5,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Москва"},"isProblemResolved":false,"factors":[{"factorId":2,"value":4,"title":"Общение","factorType":0,"count":1,"factorStatistic":null},{"factorId":3,"value":5,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null},{"factorId":0,"value":5,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null},{"factorId":1,"value":3,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null}]},"88964608":{"entity":"review","id":"88964608","isCpa":false,"recommend":true,"shopId":279234,"userId":114807006,"anonymous":0,"created":1554292891000,"averageGrade":4,"comment":null,"pro":null,"contra":"Велосипед который я хотел и он был указан на сайте, по факту не оказалось, но предложили более новую модель по той же стоимости с хорошей скидкой.","type":0,"delivery":0,"deliveredBy":null,"orderId":null,"votes":{"agree":0,"reject":1,"total":1,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Москва"},"isProblemResolved":false,"factors":[{"factorId":3,"value":3,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null},{"factorId":1,"value":3,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null},{"factorId":0,"value":3,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null},{"factorId":2,"value":4,"title":"Общение","factorType":0,"count":1,"factorStatistic":null}]},"89360101":{"entity":"review","id":"89360101","isCpa":false,"recommend":true,"shopId":279234,"anonymous":1,"created":1555333749000,"averageGrade":4,"comment":null,"pro":"Сотрудник по телефону сделал все возможное чтобы велосипед для самовывоза привезли в нужный магазин в нужное время. Большое ему спасибо.","contra":"Вначале не хотели учитывать купон от ЯндексМаркета. После настойчивых просьб и созвона с кем-то все таки учли.","type":0,"delivery":1,"deliveredBy":null,"orderId":null,"votes":{"agree":1,"reject":1,"total":2,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Москва"},"isProblemResolved":false,"factors":[{"factorId":3,"value":4,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null},{"factorId":0,"value":5,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null},{"factorId":2,"value":5,"title":"Общение","factorType":0,"count":1,"factorStatistic":null},{"factorId":1,"value":3,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null}]},"90856208":{"entity":"review","id":"90856208","isCpa":false,"recommend":true,"shopId":279234,"userId":194555702,"anonymous":0,"created":1559552627000,"averageGrade":4,"comment":"23.05.2019 Приобрел в магазине два велосипеда Девульф микро 3. Забирал самовывозом из магазина на Алтуфьевском шоссе. Велосипеды в собранном виде - сел и поехал. Приехали в магазин с сыном и сразу приступили к обкатке. Буквально сразу отвалились магниты для удержания велосипеда в сложенном положении на обеих велосипедах, цепь стала цеплять за пластмассовую защиту, а передний тормоз после первого же торможения отказался возвращаться в исходное положение, зажав колесо. По тормозам и цепи у меня вопросов нет, но момент не очень приятный. Вопрос у меня только по магнитам. 27.05.2019 позвонил в магазин, объяснил ситуацию, оказалось таких запчастей нет. Обещали написать представителям компании Девульф, решить с ними вопрос и перезвонить в течение двух дней. Итог - сижу жду звонка. Отзвонились из магазина, видимо есть недоработка производителя велосипедов. Ребята, меняю оценку в лучшую сторону, но прошу обратить внимание на сборку простых велосипедов. ","pro":"Очень понравились сами велосипеды. Кататься одно удовольствие. Менеджер интернет магазина Андрей помог разрешить ситуацию (один велосипед оказался в другом магазине)","contra":" Эти велосипеды собираются элементарно и не требуют каких-то дополнительных навыков, дело двух минут проверить надежность креплений и узлов. Хочется, чтобы вы не забывали о таких мелочах.","type":0,"delivery":1,"deliveredBy":null,"orderId":"11071","votes":{"agree":1,"reject":1,"total":2,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Москва"},"isProblemResolved":false,"factors":[{"factorId":3,"value":4,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null},{"factorId":2,"value":4,"title":"Общение","factorType":0,"count":1,"factorStatistic":null},{"factorId":0,"value":4,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null},{"factorId":1,"value":4,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null}]},"101838030":{"entity":"review","id":"101838030","isCpa":false,"recommend":false,"shopId":279234,"userId":990342212,"anonymous":0,"created":1582324703000,"averageGrade":4,"comment":"Заказывала у них в первый раз. Качество велосипеда хорошее. Велосипед точно официальный. 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