К курьеру претензий нет, все ок.
А вот саму доставку сдвинули на неделю уже в день доставки.
Что нехорошо, когда везут домой, а не в пункт, а ты как бы специально из-за нее дома сидишь.
Здравствуйте! Благодарим за обратную связь. В ближайшее время проведем служебную проверку почему товар в таком состоянии не только оказался на складе, но еще и отправлен покупателю. Приносим свои извинения за доставленные неудобства.
Здравствуйте! Благодарим за обратную связь. В ближайшее время проведем служебную проверку почему товар в таком состоянии не только оказался на складе, но еще и отправлен покупателю. Приносим свои извинения за доставленные неудобства.
выдача товара в компании происходит так - "а теперь езжайте на склад.." "вы же знаете, где он" в результате заехал на склад - первый вход (подземный тоннель), и еле оттуда выбрался. оказалось, что склад "водного дома" - это второй вход, но туда не подъехать!!! ибо вход был перекрыт огромной газелью-автобусом. бросив машину на въезде и перекрыв всем движение, забрал свой товар. делайте выводы о вашей дрянной логистике.
Здравствуйте! Если бы Вы сообщили менеджерам, что не знаете, где находится склад, они бы с удовольствием Вам подробно объяснили как его найти. Спасибо за обращение в наш интернет-магазин.
Здравствуйте! Если бы Вы сообщили менеджерам, что не знаете, где находится склад, они бы с удовольствием Вам подробно объяснили как его найти. Спасибо за обращение в наш интернет-магазин.
ВОДНЫЙ ДОМ, вот именно поэтому, что менеджеры ждут, что им что-то сообщат, а не имеют выученного СКРИПТА общения с клиентом, и возникают такие ситуации.
ВОДНЫЙ ДОМ, вот именно поэтому, что менеджеры ждут, что им что-то сообщат, а не имеют выученного СКРИПТА общения с клиентом, и возникают такие ситуации.
Сайт и наличие на складе отличаются. Могут продать а на складе нет. Заранее заказ не собирают. Так что будте готовы к несостыковке. Может что то предложат в замен.
Магазин хороший, всё что было нужно заказал в одном месте, доставка супер, кое что не понравилось - вычеркнули и сделали минус без заморочек, НО ...
Недостатки:
...покупал с доставкой 10 позиций 4 сломались при первом пуске, а из-за удаленности магазина не целесообразно заниматься возвратом, понимаю что они просто хорошие продавцы, но осадок остался
Низкие цены и богатый ассортимент!
Я долго не мог забрать свой заказ, но ваш магазин любезно согласился дождаться моего приезда даже после окончания срока резерва.
Мне очень понравилось, что продавец с готовностью помог мне подобрать редкие прокладки для фильтров, которых не бывает в расходниках.
Недостатки:
Телефонные звонки имеют высший приоритет перед живым покупателем. Сначала мне пришлось долго ждать, пока продавец закончит телефонную консультацию, затем только я рот открыл, опять звонок, потом еще!!! Логично, если бы звонками занимался специальный консультант!
Комментарий:
В целом магазин мне понравился и буду рекомендовать его всем своим друзьям!
Спасибо!
Единственный магазин, где удалось найти комплект фильтров для системы АкваКИТ
Недостатки:
В комплекте оказалось не совсем то, что заказывал.
Комментарий:
Заказывал набор для АкваКИТа из трех картриджей: PP+CG+RIC (№ накладной 4570). Приехал, забрал со склада коробку, дома распечатал, чтоб заменить фильтры и увидел, что вместо PP там фильтр PW. Я понимаю, что они оба (PP и PW) для механической очистки, но структура PW другая из-за чего вода идет сильно аэрированная (с большим количеством крошечных пузырей воздуха, отчего даже вытекает из крана молочного цвета. На оригинальном картридже РР такого не было. Я даже по началу испугался, думал, что что-то испорчено, но нет, постоит вода минуту - становится прозрачной).
В общем, минус 2 бала за несоответствие выданного товара товарной накладной. Не ленитесь проверить на месте, могут подсунуть совсем не то.
Спасибо большое за отзыв! После разрешения данной ситуации со складом и поставщиком мы с Вами обязательно свяжемся.
Спасибо большое за отзыв! После разрешения данной ситуации со складом и поставщиком мы с Вами обязательно свяжемся.
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