Скорость обработки заказа
Обратная связь
Качество доставки
Комментарий:
Первый раз связалась с сотрудником магазина для подтверждения заказа 9 сентября 2019 года. Нам сообщили, что в течении 3 рабочих дней придет ссылка для оплаты заказа, ссылка пришла 17 сентября, только после дополнительного звонка.
18 сентября пришло подтверждение об оплате, и сообщение о доставке в течении 3 дней.
22 сентября приходит смс, что заказ не влез в постамат и его увезли обратно, перевели заказ на доставку по Москве на 27 сентября.
В день "Ч" курьер связывается и сообщает, что его этот заказ не интересует и он не успевает его привезти в обозначенный интервал с 16 до 19 часов. Через несколько дней с интервалом 18 минут начинают сыпаться смс-ки от курьерской службы с требованием предоставить информацию для получения заказа без согласования дня доставки, представитель компании начинает названивать и предлагать "обкашлять вопросик". Связь с оператором ничего не дает, никакого конструктивного диалога, одни оправдания что такое происходит впервые (судя по отзывам- нет). В итоге заказ отменили, деньги вернули через несколько дней в полном объеме.
Очень жалеем что связалась с этим магазином и так бездарно потратили время.
Справочная служба,когда я задал вопрос о толщине металла мне написала ,что толщина 2 мм.Когда я получил мангал,то толщина стали оказалась 0.8.С такой толщиной я мог бы купить у себя в городе в два раза дешевле чем я заплатил вместе с доставкой/больше тысячи рублей/.Поэтому я такую фирму никому не порекомендую,где обманывают покупателей.
Купила равиольницу-лапшерезку,после вскрытия посылки,на дне коробки лежали винтики ,т.е лапшерезка уже начала разбираться в дороге... Сорванные резьбы на ноже ,которые режут тесто на полосу....кривые вальцы ,на глаз видно...неэстетичный вид....разочарована качеством...думаю дальше будет хуже....
Доступные цены, доброжелательные операторы ( отвечают на все вопросы, аккуратно, без навязывания, предлагают преобрести подарки, пользуюдиеся спросом), доставка в оговоренное время, курьер звонит за 40 мин
Недостатки:
Описание не всегда соответствует действительноси, (покупала электрокофеварку ZIMBER , в описании: регулируется подача кофе и воды, в действительности — всего одна кнопка вкл/выкл. Уточняла у оператора: можно ли использовать зерновой кофе, получила утвердительный ответ, конечно же этого нет, есть толькго контейнер для молотого кофе. Конечно меня удивила такая низкая цена, хотелось бы, чтобы операторы были более компетентны, и, еще, долгго собирается заказ (1наименование — 4дня)
Заказала один товар , а пришел совершенно другой!!!
Мало того обрабатывали мой заказ 11 дней. Возвращала я его потом еще 9 дней, так как у операторов полное халатное отношение к своей работе и они долго мне оформляли возврат.
Денежные средства мне вернули спустя только еще (!!!) 18 дней, оправдывая это выходными и праздничными днями.
В общем, намучилась я с этим магазином.
И что не мало важно, ни разу я от них не услышала извинений.
Очень плохой сервис.
И кстати у них звонки платные, а так как они мне не звонили, а звонила я, в придачу потратилась на телефонные звонки.
Комментарий:
Самый ужасный интернет-магазин, с которыми я имела дело.
Настоятельно не рекомендую с ним связываться.
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