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ЯндексЯндекс
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Отзывы о магазине Восьмой магазин.ru

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Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: самовывоз
Достоинства:
Быстрое подтверждение заказа. Возможность самовывоза из пунктов самовывоза.
Недостатки:
Товар "забыли" отправить.
Комментарий:
Абсолютно непонятное отношение к клиентам. Заказ сделан 18 января, подтвержден быстро и ориентировочное время доставки в пункт самовывоза назначен на 20 января, что нас вполне устроило, товар нужен достаточно быстро. И с тех пор тишина. Сегодня, 24 января, уже сами позвонили для уточнения, оказалось, что товар "забыли отправить" - просто отвратительное отношение к клиентам. Если у вас нет возможности долго ждать товар, то лучше выберите другой магазин, более клиентоориентированный. Оставили больного человека без срочно необходимого ему товара. Надеюсь, что отзывы здесь не просто ради количества, а изучаются представителями магазина и (без)ответственный сотрудник будет наказан и оштрафован на полный оклад, чтобы в следующий раз на работе думал о работе.
Изменить6 лет назад, Москва
Комментарий 100323434
Официальный представитель магазина
Ответ официального представителя магазина
Добрый день! В первую очередь от лица компании прошу Вас принять извинения. Проведено расследование по Вашему обращению. Событие имело место. Мы сделаем все возможное для того, чтобы предотвратить подобные ситуации, и надеемся, что Вы вернетесь в наш магазин за покупками. С уважением, Юрий, менеджер по поддержке клиентов.
Добрый день! В первую очередь от лица компании прошу Вас принять извинения. Проведено расследование по Вашему обращению. Событие имело место. Мы сделаем все возможное для того, чтобы предотвратить подобные ситуации, и надеемся, что Вы вернетесь в наш магазин за покупками. С уважением, Юрий, менеджер по поддержке клиентов.
Anatoly Stepanov
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Заказ оформлен на Яндекс Маркет
Достоинства:
Оперативность, хороший интернет сайт, отличная информация
Недостатки:
Качество товара. Купил электровенчик Hotter. В нем явно не хватает прижимной пружины для блока батареек, хотя она явно должна быть, для неё предусмотрен посветит меду крышкой и блоком. В результате частые отключения и неравномерная скорость вращения. Пришлось доделать это самому, подобрав подходящую пружину. С учетом цены дефект несущественный.
Комментарий:
Магазин отличный, но товар оказался с небольшим дефектом. С учетом цены это не принципиально.
6 лет назад, Москва
Федор
7
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Заказ оформлен на Яндекс Маркет
Достоинства:
Магазин без достоинств
Недостатки:
Передумали доставлять заказ
Комментарий:
Оформил заказ 26 сентября с самовывозом из магазина. Оператор при подтверждении заказа сообщила, что ждать 30 рабочих дней, что уже нонсенс — за этот срок с Китая посылка придёт. Хорошо, соглашаюсь, поскольку заказ не к спеху. 10 октября звонок — товара в поставке нет, магазин отменяет заказ.
6 лет назад, Москва
denis L.
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Достоинства:
Вежливый специалист call center
Недостатки:
Спросил когда будет заказ сказали, что через 3-5 дней. Сам перезвонил через 6 дней, сказали, что товар неизвестно когда будет и сегодня попробуют позвонить поставщику.
Комментарий:
Если не уверены в поставщике, не надо говорить заказчику, что товар будет. Никому не советую этот магазин.
6 лет назад, Москва
Артём Соколов
4
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: самовывоз
Достоинства:
был нужный товар на сайте
Недостатки:
жду 2 недели свой заказ, вместо обещанных 3, максимум 5 дней. консультантов приходится по телефону ждать по 10 минут. все что они могут сказать-"еще в обработке, возможно, будет в начале следующей недели". и "мы не уведомляем покупателей о задержках".
Комментарий:
не рекомендую. для Москвы, с множеством альтернатив то вообще не проблема. выбор заказа осуществлялся самостоятельно, на следующий день позвонили, сказали, все будет через 3, 5 дней, как писал выше. но, до сих пор ждем. спустя 2 недели все таки позвонили сами и сказали что нету 4 позиций из 5. внезапно. за это время давно уже получил товар в другом магазине. в общем, не вернусь без крайней необходимости в этот медленный магазин
6 лет назад, Москва
вячеслав коржанов
4
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Достоинства:
оператор быстро отвечает
Недостатки:
сделал заказ на 3 позиции оператор сообщил что в наличии только 1 предмет остальное надо ждать 3-5 дней прошло уже больше недели даже не позвонили по отзывам прочитал что можно ждать и 2 недели.снял заказ- вопроса почему даже не возникло
Комментарий:
клиенты им походу не нужны
7 лет назад, Москва
Виталий
3
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Достоинства:
Подкупили более низкие цены, чем в других магазинах
Недостатки:
Часть товара была испорчена, еще у части упаковка и товар были как у б.у.
Комментарий:
Начиналось все хорошо. 18 декабря вечером оформил заказ на 5 позиций разных товаров: набор стаканов, чеснокодавка, чайный набор, набор бульонниц и набор специй. В понедельник утром 19 перезвонила девушка и сказала, что сборка заказа займет до 5 дней. И все точно в пятницу на 5-й день сообщила, что заказ готов и договорились о доставке на субботу. В субботу утром приехал курьер. Доставил большую коробку. Стали распаковывать, внутри заказанные товары, немного смутило, что некоторые коробки были уж сильно помяты и потрепаны, т.к. часть заказанного было на подарок, другая часть для себя. Ну да ладно, можно упаковать в подарочную бумагу. Открыв коробку с чайным набором на подставке обнаружил, что сами чайные стаканы, блюдца и подставка очень сильно замотаны пленкой. Понятно, что это делается для транспортировки. Но все таки не таки кустарным способом. Стали распаковывать, оказалось, что подставка уже полуоблезлая, а у одного стакана отколот довольно большой кусок. Но самое интересное, что этого куска не было внутри пленки, которую толстым слоем намотали на чайный набор. Т.е. те кто упаковывал уже видели в каком состоянии этот набор. Ладно думаем, этот набор не будем брать остальное возьмем. С набором стаканов все было хорошо. А вот чеснокодавка, помимо того, что была в убитой коробке, так еще и была с какими то подтеками на внешней стороне, внутри все было чисто. Такое ощущение, что ей уже давили чеснок. Это окончательно добило мы решили отказаться вообще от всего заказа из данного магазина. Набор специй даже открывать не стали. Все это видел курьер. Кстати к нему никаких претензий, доставка хорошая. Видимо, это потому что у данного магазина нет своей доставки и они пользуются услугами другой фирмы.
7 лет назад, Москва
Приветий Досвидосов
3
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Достоинства:
Нет
Недостатки:
Операторы не отзваниваются после оформления заказа на сайте. Нет "отбивки" ни на почту, ни на телефон. По наличию обманули! "СОВОК"!!!
Комментарий:
Сказали, товар есть в наличии. Прождала 2 дня, на 3-и позвонила сама, мне было сказано подождать еще 5 дней, т.к. товар еще где-то едет. Прошло почти две недели, моей кофеварки нет до сих пор, оператор в нагловатой манере, как ни в чём не бывало заявляет, ждите, позвоним, как будет! Ужасный магазин! Давненько с таким не сталкивалась!
7 лет назад, Москва
Елена Н.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Достоинства:
Сразу позвонили
Недостатки:
Продали бракованный товар и отказались менять или возвращать деньги
Комментарий:
НИКОГДА НЕ связывайтесь с этим магазином - деньги не вернут (если не повезет с бракованным товаром) - на сайте много чего написано = в итоге вас пошлют, но вежливо: Возврату и обмену не подлежит. Совет - найдите что-нибудь получше. Я буду размещать везде этот отзыв - не попадайтесь к ним!!!!
7 лет назад, Санкт-Петербург
Комментарий 5767754
Официальный представитель магазина
Ответ официального представителя магазина
Добрый день! Подскажите, пожалуйста, номер Вашего заказа и что оказалось бракованным?
Добрый день! Подскажите, пожалуйста, номер Вашего заказа и что оказалось бракованным?
Sanches S.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Недостатки:
Ужасный сервис.
Комментарий:
Магазин - пустышка. Информация на сайте не актуальна. Делаете заказ, менеджер подтверждает, и о вашем заказе благополучно забывают. При этом никто не перезвонит, не извинится, и не признается, что товара нет в наличии.
7 лет назад, Чудово
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Информация на сайте не актуальна. Делаете заказ, менеджер подтверждает, и о вашем заказе благополучно забывают. \r\nПри этом никто не перезвонит, не извинится, и не признается, что товара нет в наличии.","pro":null,"contra":"Ужасный сервис.","type":0,"delivery":0,"deliveredBy":null,"orderId":null,"votes":{"agree":1,"reject":0,"total":1,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Чудово"},"isProblemResolved":false,"factors":[]},"66936099":{"entity":"review","id":"66936099","isCpa":false,"recommend":false,"shopId":107423,"userId":53023019,"anonymous":0,"created":1481201488000,"averageGrade":1,"comment":"НИКОГДА НЕ связывайтесь с этим магазином - деньги не вернут (если не повезет с бракованным товаром) - на сайте много чего написано = в итоге вас пошлют, но вежливо: \r\n Возврату и обмену не подлежит. Совет - найдите что-нибудь получше. Я буду размещать везде этот отзыв - не попадайтесь к ним!!!!","pro":"Сразу позвонили","contra":"Продали бракованный товар и отказались менять или возвращать деньги","type":0,"delivery":0,"deliveredBy":null,"orderId":"N 103673","votes":{"agree":1,"reject":1,"total":2,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Санкт-Петербург"},"isProblemResolved":false,"factors":[]},"67015788":{"entity":"review","id":"67015788","isCpa":false,"recommend":false,"shopId":107423,"userId":51962933,"anonymous":0,"created":1481542215000,"averageGrade":1,"comment":"Сказали, товар есть в наличии. Прождала 2 дня, на 3-и позвонила сама, мне было сказано подождать еще 5 дней, т.к. товар еще где-то едет. Прошло почти две недели, моей кофеварки нет до сих пор, оператор в нагловатой манере, как ни в чём не бывало заявляет, ждите, позвоним, как будет! Ужасный магазин! Давненько с таким не сталкивалась!","pro":"Нет","contra":"Операторы не отзваниваются после оформления заказа на сайте. Нет \"отбивки\" ни на почту, ни на телефон. По наличию обманули! \"СОВОК\"!!!","type":0,"delivery":0,"deliveredBy":null,"orderId":"21850","votes":{"agree":2,"reject":0,"total":2,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Москва"},"isProblemResolved":false,"factors":[]},"67684680":{"entity":"review","id":"67684680","isCpa":false,"recommend":false,"shopId":107423,"userId":76154215,"anonymous":0,"created":1484594932000,"averageGrade":1,"comment":"Начиналось все хорошо. 18 декабря вечером оформил заказ на 5 позиций разных товаров: набор стаканов, чеснокодавка, чайный набор, набор бульонниц и набор специй. В понедельник утром 19 перезвонила девушка и сказала, что сборка заказа займет до 5 дней. И все точно в пятницу на 5-й день сообщила, что заказ готов и договорились о доставке на субботу. В субботу утром приехал курьер. Доставил большую коробку. Стали распаковывать, внутри заказанные товары, немного смутило, что некоторые коробки были уж сильно помяты и потрепаны, т.к. часть заказанного было на подарок, другая часть для себя. Ну да ладно, можно упаковать в подарочную бумагу. Открыв коробку с чайным набором на подставке обнаружил, что сами чайные стаканы, блюдца и подставка очень сильно замотаны пленкой. Понятно, что это делается для транспортировки. Но все таки не таки кустарным способом. Стали распаковывать, оказалось, что подставка уже полуоблезлая, а у одного стакана отколот довольно большой кусок. Но самое интересное, что этого куска не было внутри пленки, которую толстым слоем намотали на чайный набор. Т.е. те кто упаковывал уже видели в каком состоянии этот набор. Ладно думаем, этот набор не будем брать остальное возьмем. С набором стаканов все было хорошо. А вот чеснокодавка, помимо того, что была в убитой коробке, так еще и была с какими то подтеками на внешней стороне, внутри все было чисто. Такое ощущение, что ей уже давили чеснок. Это окончательно добило мы решили отказаться вообще от всего заказа из данного магазина. Набор специй даже открывать не стали. Все это видел курьер. Кстати к нему никаких претензий, доставка хорошая. Видимо, это потому что у данного магазина нет своей доставки и они пользуются услугами другой фирмы.","pro":"Подкупили более низкие цены, чем в других магазинах","contra":"Часть товара была испорчена, еще у части упаковка и товар были как у б.у.","type":0,"delivery":0,"deliveredBy":null,"orderId":"105186","votes":{"agree":3,"reject":1,"total":4,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Москва"},"isProblemResolved":false,"factors":[]},"68519352":{"entity":"review","id":"68519352","isCpa":false,"recommend":false,"shopId":107423,"userId":121382967,"anonymous":0,"created":1488360484000,"averageGrade":1,"comment":"клиенты им походу не нужны","pro":"оператор быстро отвечает","contra":"сделал заказ на 3 позиции оператор сообщил что в наличии только 1 предмет остальное надо ждать 3-5 дней прошло уже больше недели даже не позвонили по отзывам прочитал что можно ждать и 2 недели.снял заказ- вопроса почему даже не возникло","type":0,"delivery":0,"deliveredBy":null,"orderId":"108484","votes":{"agree":1,"reject":1,"total":2,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Москва"},"isProblemResolved":false,"factors":[]},"70559499":{"entity":"review","id":"70559499","isCpa":false,"recommend":false,"shopId":107423,"userId":227820315,"anonymous":0,"created":1499064230000,"averageGrade":1,"comment":"не рекомендую. для Москвы, с множеством альтернатив то вообще не проблема.\r\nвыбор заказа осуществлялся самостоятельно, на следующий день позвонили, сказали, все будет через 3, 5 дней, как писал выше. но, до сих пор ждем.\r\n\r\nспустя 2 недели все таки позвонили сами и сказали что нету 4 позиций из 5. внезапно. за это время давно уже получил товар в другом магазине.\r\nв общем, не вернусь без крайней необходимости в этот медленный магазин","pro":"был нужный товар на сайте","contra":"жду 2 недели свой заказ, вместо обещанных 3, максимум 5 дней. консультантов приходится по телефону ждать по 10 минут. все что они могут сказать-\"еще в обработке, возможно, будет в начале следующей недели\". и \"мы не уведомляем покупателей о задержках\".","type":0,"delivery":1,"deliveredBy":null,"orderId":null,"votes":{"agree":2,"reject":0,"total":2,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Москва"},"isProblemResolved":false,"factors":[{"factorId":0,"value":1,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null},{"factorId":1,"value":3,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null},{"factorId":2,"value":2,"title":"Общение","factorType":0,"count":1,"factorStatistic":null}]},"71348783":{"entity":"review","id":"71348783","isCpa":false,"recommend":false,"shopId":107423,"userId":531263676,"anonymous":0,"created":1502173890000,"averageGrade":1,"comment":"Если не уверены в поставщике, не надо говорить заказчику, что товар будет.\nНикому не советую этот магазин. ","pro":"Вежливый специалист call center","contra":"Спросил когда будет заказ сказали, что через 3-5 дней. Сам перезвонил через 6 дней, сказали, что товар неизвестно когда будет и сегодня попробуют позвонить поставщику. 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Оператор при подтверждении заказа сообщила, что ждать 30 рабочих дней, что уже нонсенс — за этот срок с Китая посылка придёт. Хорошо, соглашаюсь, поскольку заказ не к спеху. \n10 октября звонок — товара в поставке нет, магазин отменяет заказ. ","pro":"Магазин без достоинств","contra":"Передумали доставлять заказ","type":0,"delivery":0,"deliveredBy":null,"orderId":"2885521","votes":{"agree":0,"reject":0,"total":0,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Москва"},"isProblemResolved":false,"factors":[]},"74511012":{"entity":"review","id":"74511012","isCpa":true,"recommend":true,"shopId":107423,"userId":46773557,"anonymous":0,"created":1513506856000,"averageGrade":1,"comment":"Магазин отличный, но товар оказался с небольшим дефектом. С учетом цены это не принципиально. ","pro":"Оперативность, хороший интернет сайт, отличная информация","contra":"Качество товара. Купил электровенчик Hotter. В нем явно не хватает прижимной пружины для блока батареек, хотя она явно должна быть, для неё предусмотрен посветит меду крышкой и блоком. В результате частые отключения и неравномерная скорость вращения. Пришлось доделать это самому, подобрав подходящую пружину. 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