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ЯндексЯндекс
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Отзывы о магазине ВсеИнструменты

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Ирина
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: покупка в магазине
Достоинства:
Понравилась невысокая цена.
Недостатки:
Ручки пришли трех оттенков: зелено-золотой, желто-золотой, оранжево-золотой. Заказ не был упакован. Выдали две горсти ручек, некоторые без пакетиков и без шурупов.
Комментарий:
Сотрудник был внимателен, вежлив. Обслужил быстро.
11 месяцев назад, Воронеж
Комментарий 164398482
Официальный представитель магазина
Ответ официального представителя магазина
Здравствуйте! Приносим извинения за полученные негативные эмоции. Мы не оставим без внимания Вашу ситуацию, обязательно разберемся в причинах и исправим все недоработки! С уважением, Олеся Специалист отдела обратной связи с клиентами
Здравствуйте! Приносим извинения за полученные негативные эмоции. Мы не оставим без внимания Вашу ситуацию, обязательно разберемся в причинах и исправим все недоработки! С уважением, Олеся Специалист отдела обратной связи с клиентами
ツ
3
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Способ покупки: самовывоз
Достоинства:
Все очень неплохо. Некоторые позиции дешевле, чем у конкурентов. Оформление ненапряжное, сроки доставки более менее соответствуют реальности, готовы привезти хоть одно сверло за 40 рублей на следующий день.
Недостатки:
Один раз достали с заказом. Я уже все забрал, а они все слали СМСки с тем, что заказ ожидает меня. И пару раз звонили менеджеры. Спишем на разовую ошибку.
Комментарий:
Однозначно нужный и удобный магазин.
11 месяцев назад, Истра
Комментарий 164301541
Официальный представитель магазина
Ответ официального представителя магазина
Добрый день! Благодарим вас за то, что нашли время написать отзыв и поделились с нами своими впечатлениями. Надеемся увидеть вас снова! С уважением, Олеся Специалист отдела обратной связи с клиентами
Добрый день! Благодарим вас за то, что нашли время написать отзыв и поделились с нами своими впечатлениями. Надеемся увидеть вас снова! С уважением, Олеся Специалист отдела обратной связи с клиентами
And Da2014
6
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: самовывоз
Достоинства:
Покупаю несколько лет. Цена , сроки поставки и качество товара устраивали.
Недостатки:
Купил Цепную аккумуляторную пилу WORX JawSaw 20 В, 2.0 А*ч WG329E.5. Судя по названию и описанию товара на сайте аккумулятор и зарядное устройство в комплекте. Получал в заказе вместе с двумя аккумуляторными фонарями - вот их проверил, мало ли что с плафонами. А пила была запечатана, что её смотреть-то! А надо было, Нет ни аккумулятора ни зарядного устройства. И на коробке нашел потом надпись: Battery and charger not included.
Комментарий:
Позвонил в поддержку. Они посмотрели карточку товара у себя на сайте, да, должны быть. Перезвоним. Но так и не перезвонили. А так, судя по отзывам, пила-то хорошая. Но не работает!
Год назад, Троицкий административный округ
Комментарий 163275938
Официальный представитель магазина
Ответ официального представителя магазина
Добрый день! Приносим вам свои извинения! Благодарим вас за подробную информацию и ваш отзыв! Вся информация передана специалистам для проработки! С уважением, Олеся Специалист отдела обратной связи с клиентами
Добрый день! Приносим вам свои извинения! Благодарим вас за подробную информацию и ваш отзыв! Вся информация передана специалистам для проработки! С уважением, Олеся Специалист отдела обратной связи с клиентами
Rostislav Kuznetsov
4
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: покупка в магазине
Достоинства:
Хороший асоортимент и вменяемые цены
Недостатки:
Абсолютно безобразная работа магазина ВИ по адресу ул. Суздальская, д. 70, ТЦ «АвтоМолл», клиентоориентированости ноль, у покупателей создается впечатление что персонал старается сделать так, чтоб покупатели уходили в другие организации от ВИ. В субботу 03 июня прождал получения заказа 40 минут, и не дождался т.к. все были заняты разгрузкой автомобиля, а не обслуживанием покупателей магазина. Хотя с моей точки зрения первейшей задачей является процесс продажи товара, а не выгрузки автомобиля, который может и подождать. В результате звонил в вашу службу поддержки 03 июня в 09ч 51мин, просил чтоб хотя бы еще через полчаса собрали заказ, т.к. нет времени терять половину дня в очереди за товаром, но и служба поддержки помочь не смогла, перезвонив и сказав что до магазина дозвониться не смогла.
Комментарий:
На покупателей, сотрудники магазина смотрят как на надоедливых комаров, которые жужжат и мешают им заниматься своими делами
Год назад, Нижний Новгород
Комментарий 163106864
Официальный представитель магазина
Ответ официального представителя магазина
Добрый день! Сожалеем , что вам пришлось столкнуться с данной ситуацией. Приносим вам свои извинения, вся информация передана специалистам для проработки! Вам большое спасибо за отзыв! С уважением, Олеся Специалист отдела обратной связи с клиентами
Добрый день! Сожалеем , что вам пришлось столкнуться с данной ситуацией. Приносим вам свои извинения, вся информация передана специалистам для проработки! Вам большое спасибо за отзыв! С уважением, Олеся Специалист отдела обратной связи с клиентами
"М-АВТО" ООО
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Способ покупки: покупка в магазине
Достоинства:
Во всех других магазинах ВсеИнструменты, в которых я ранее получал заказы, проблем с их выдачей не возникало
Недостатки:
В пункте выдачи заказов СПб, Ленинский пр-т 148 05.06.2023 работал 1 (!) продавец, в результате чегоя 2 часа (!!!) не мог получить свой заказ
Комментарий:
Заказ 2305-269546-86943 получал 05.06.2023 с 13.30ч по примерно 15.30ч по адресу СПб, Ленинский 148. Передо мной был 1 (!) покупатель - видимо какой-то инд.предприниматель, доставляющий заказы - у него было штук 20 отдельных небольших заказов, которые они с единственным продавцом не спеша оформляли и получали. Люди за мной подходили и уходили, а у меня такой возможности не было, нужно было отдавать сегодня мой заказ на производство и пришлось 2 часа (!!!) переминаться с ноги на ногу в вашем торговом зале. На предложения прерваться на 5 минут и выдать мой заказ, а потом продолжить выдавать эти бесконечные заказы, я получил отказ от продавца. В общем, вашей фирме сегодня удалось неожиданно поставить меня в крайне неприятную ситуацию.
Год назад, Санкт-Петербург
Комментарий 163106716
Официальный представитель магазина
Ответ официального представителя магазина
Добрый день! Приносим вам свои извинения! Благодарим вас за подробную информацию и ваш отзыв! Нам крайне важно ваше мнение! Мы стараемся улучшать работу и благодаря вам исправляем недочеты. Ждём вас снова! Хорошего дня! С уважением, Олеся Специалист отдела обратной связи с клиентами
Добрый день! Приносим вам свои извинения! Благодарим вас за подробную информацию и ваш отзыв! Нам крайне важно ваше мнение! Мы стараемся улучшать работу и благодаря вам исправляем недочеты. Ждём вас снова! Хорошего дня! С уважением, Олеся Специалист отдела обратной связи с клиентами
Римович
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Способ покупки: покупка в магазине
Достоинства:
Доступность. Выбор. Цены.
Недостатки:
Существенно снижается ассортимент.
Комментарий:
Упаковка и состояние товара не всегда на высоте.
Год назад, Москва
Комментарий 162721201
Официальный представитель магазина
Ответ официального представителя магазина
Добрый день! Большое спасибо за отзыв и выбор нашего магазина! Нам крайне важно Ваше мнение! Мы стараемся улучшать работу и благодаря вам исправляем недочеты. Ждём вас снова! Хорошего дня! С уважением, Олеся
Добрый день! Большое спасибо за отзыв и выбор нашего магазина! Нам крайне важно Ваше мнение! Мы стараемся улучшать работу и благодаря вам исправляем недочеты. Ждём вас снова! Хорошего дня! С уважением, Олеся
Павел Л
3
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Способ покупки: самовывоз
Достоинства:
Быстрая доставка. Богатый ассортимент. Сайт сделан хорошо, удобный. Цены адекватные. В 2022 году сделал заказ на немецкое автомобильное масло 5х40. А за неделю доставки цена на него была снижена. После моего общения по данному вопросу с менеджером, "Всеинструменты.ру" мне вернули на карту разницу в цене. Естественно я очень хорошего мнения о данном магазине.
Недостатки:
Иногда "Всеинструменты.ру" забываются и цену пишут на некоторые товары поболее, чем у остальных интернет магазинов. Народ сейчас быстро ориентируется в интернетах и уходит к конкурентам.
Комментарий:
Один из основных моих магазинов по технической и хозяйственной части.
Год назад, Тула
Комментарий 162683070
Официальный представитель магазина
Ответ официального представителя магазина
Добрый день! Благодарим вас за то, что нашли время написать отзыв и поделились с нами своими впечатлениями. Надеемся увидеть вас снова! С уважением, Олеся Специалист отдела обратной связи с клиентами
Добрый день! Благодарим вас за то, что нашли время написать отзыв и поделились с нами своими впечатлениями. Надеемся увидеть вас снова! С уважением, Олеся Специалист отдела обратной связи с клиентами
Инкогнито 8821
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Способ покупки: самовывоз
Достоинства:
быстрота заказа и выдачи
Год назад, Москва
Комментарий 162617889
Официальный представитель магазина
Ответ официального представителя магазина
Добрый день! Благодарим вас за оставленный отзыв, ждем вас снова и будем радовать и впредь! С уважением, Олеся Специалист отдела обратной связи с клиентами
Добрый день! Благодарим вас за оставленный отзыв, ждем вас снова и будем радовать и впредь! С уважением, Олеся Специалист отдела обратной связи с клиентами
Игорь Остапенко
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Способ покупки: самовывоз
Достоинства:
С доставкой и качеством обслуживания всё отлично.
Недостатки:
Купленный товар оказался с браком.
Год назад, Истомиха
Комментарий 162617812
Официальный представитель магазина
Ответ официального представителя магазина
Спасибо за предоставленную информацию, данные переданы специалистам. С уважением, Олеся Специалист отдела обратной связи с клиентами
Спасибо за предоставленную информацию, данные переданы специалистам. С уважением, Олеся Специалист отдела обратной связи с клиентами
Алексей К.
3
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: покупка в магазине
Достоинства:
Приемлемые цены, быстрая доставка. Магазины расположены практически во всех районах города. Продавцы дают грамотные консультации
Недостатки:
Не все товары соответствуют заявленным требованиям по качеству, но это притензии больше к производителям
Комментарий:
Деньги списали, товар не довезли. Техподдержка молчит, как рыба об лед.
Год назад, Тула
Комментарий 102798492
+79190737391
+79190737391
Комментарий 102816800
Официальный представитель магазина
Ответ официального представителя магазина
Добрый день, Алексей! Спасибо за информацию! Вы будете включены в ближайший список на оплату. Обещанный платеж поступит в течении 7 рабочих дней. Пожалуйста ожидайте! С уважением, Куликова Екатерина Специалист отдела обратной связи с клиентами
Добрый день, Алексей! Спасибо за информацию! Вы будете включены в ближайший список на оплату. Обещанный платеж поступит в течении 7 рабочих дней. Пожалуйста ожидайте! С уважением, Куликова Екатерина Специалист отдела обратной связи с клиентами
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Вперёд
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