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ЯндексЯндекс
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Отзывы о магазине ВсеИнструменты

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Сергей К.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Недостатки:
Сервис ужасный. Мне неделю не могли довезти товар. То корьер просто не приехал я прождал его весь день. Потом курьер приехал привёз не все. Другой курьер когда довозил остатки заставил ждать до часу ночи и не приехал. Пришлось забирать на слюдующий день. Работа отдела доставки 1. Работа операторов 4. Говорят перезвонят через 5 минут и не перезваниванивают. Говорят переключать на другую линию и сбрасывается. Оценки по десятибальной шкале
11 месяцев назад, Москва
Комментарий 165046875
Официальный представитель магазина
Ответ официального представителя магазина
Добрый день, Сергей! Приносим вам свои извинения! Пожалуйста, сообщите номер заказа (15 цифр) или свои контактные данные, номер телефона, чтобы мы могли найти вас в базе и передать данные специалистам для предотвращения таких ситуаций в дальнейшем. Ждем вашего ответа! С уважением, Олеся Специалист отдела обратной связи с клиентами
Добрый день, Сергей! Приносим вам свои извинения! Пожалуйста, сообщите номер заказа (15 цифр) или свои контактные данные, номер телефона, чтобы мы могли найти вас в базе и передать данные специалистам для предотвращения таких ситуаций в дальнейшем. Ждем вашего ответа! С уважением, Олеся Специалист отдела обратной связи с клиентами
leonrysev
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Недостатки:
Люди, не связывайтесь с этим магазином. Заказывал брызговики задние на автомобиль Фольцваген Тигуан. Цена была приемлема, прислали быстро, но качество товара отвратительное. Жаль, не нашел, как прикрепить фото(((((
11 месяцев назад, Симферополь
Комментарий 165046811
Официальный представитель магазина
Ответ официального представителя магазина
Добрый день! Спасибо за отзыв! Мы подходим к каждому случаю индивидуально, поэтому хотели бы получить более подробную информацию о случившемся. Пожалуйста, сообщите номер заказа (15 цифр, пример 2307-******-*****) или свои контактные данные, номер телефона. Ждем вашего ответа! С уважением, Олеся Специалист отдела обратной связи с клиентами
Добрый день! Спасибо за отзыв! Мы подходим к каждому случаю индивидуально, поэтому хотели бы получить более подробную информацию о случившемся. Пожалуйста, сообщите номер заказа (15 цифр, пример 2307-******-*****) или свои контактные данные, номер телефона. Ждем вашего ответа! С уважением, Олеся Специалист отдела обратной связи с клиентами
Михаил А.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: самовывоз
Достоинства:
нет
Недостатки:
продали бракованный товар и не хотят решать вопрос
Комментарий:
продавцы мягко стелят, но жестко спать
11 месяцев назад, Кимры
Комментарий 164398369
Официальный представитель магазина
Ответ официального представителя магазина
Добрый день! Приносим вам свои извинения! Пожалуйста, сообщите номер заказа (15 цифр) или свои контактные данные, номер телефона, чтобы мы могли найти вас в базе и передать данные специалистам для решения проблемы. Ждем вашего ответа! С уважением, Олеся Специалист отдела обратной связи с клиентами
Добрый день! Приносим вам свои извинения! Пожалуйста, сообщите номер заказа (15 цифр) или свои контактные данные, номер телефона, чтобы мы могли найти вас в базе и передать данные специалистам для решения проблемы. Ждем вашего ответа! С уважением, Олеся Специалист отдела обратной связи с клиентами
oleg b.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: самовывоз
Достоинства:
нет
Недостатки:
Заказал 10шт. сверл Российского производства, прислали 8шт. Китайского производства, из них 4 шт. не заточены вообще.
11 месяцев назад, Саратов
Комментарий 164398769
Официальный представитель магазина
Ответ официального представителя магазина
Здравствуйте! Пожалуйста, простите, мы не собирались вас огорчать! По указанному вами номеру заказа мы выясним подробности и примем соответствующие меры для предотвращения повторений таких ситуаций. С уважением, Олеся Специалист отдела обратной связи с клиентами
Здравствуйте! Пожалуйста, простите, мы не собирались вас огорчать! По указанному вами номеру заказа мы выясним подробности и примем соответствующие меры для предотвращения повторений таких ситуаций. С уважением, Олеся Специалист отдела обратной связи с клиентами
Комментарий 164687474
Официальный представитель магазина
Ответ официального представителя магазина
Добрый день! По данному вопросу от лица компании принесли извинения. На пункт выдачи клиенту выслали оставшиеся позиции. С уважением, Олеся Специалист отдела обратной связи с клиентами
Добрый день! По данному вопросу от лица компании принесли извинения. На пункт выдачи клиенту выслали оставшиеся позиции. С уважением, Олеся Специалист отдела обратной связи с клиентами
ツ
3
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Способ покупки: самовывоз
Достоинства:
Все очень неплохо. Некоторые позиции дешевле, чем у конкурентов. Оформление ненапряжное, сроки доставки более менее соответствуют реальности, готовы привезти хоть одно сверло за 40 рублей на следующий день.
Недостатки:
Один раз достали с заказом. Я уже все забрал, а они все слали СМСки с тем, что заказ ожидает меня. И пару раз звонили менеджеры. Спишем на разовую ошибку.
Комментарий:
Однозначно нужный и удобный магазин.
11 месяцев назад, Истра
Комментарий 164301541
Официальный представитель магазина
Ответ официального представителя магазина
Добрый день! Благодарим вас за то, что нашли время написать отзыв и поделились с нами своими впечатлениями. Надеемся увидеть вас снова! С уважением, Олеся Специалист отдела обратной связи с клиентами
Добрый день! Благодарим вас за то, что нашли время написать отзыв и поделились с нами своими впечатлениями. Надеемся увидеть вас снова! С уважением, Олеся Специалист отдела обратной связи с клиентами
Оксана Устинова
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Достоинства:
Никаких!!!
Недостатки:
Заказ приехал не комплект. Очень долго объясняли операторам, что привезли не весь заказ. Три дня! три дня мы оставляли заявку на то, что нам привезли некомплект, и нужно довести остаток. Операторы переключают друг на друга, и каждому вновь нужно объяснять, что случилось. Это невероятно выводит из себя. Один оператор сообщает, что заявка принята, спустя день, звоним уточнить, когда привезут, нам сообщают: "А мы не видим вашей заявки, вы ее не оставляли"... и вновь по кругу...! Это ад, а не компания. Долго описывать всю ситуацию. Но на каждом шагу мы встречали некомпетентность сотрудников или не организованность работы компании. Я сейчас очень мягко выражаюсь.
Комментарий:
Все плохо у них! Все!!!
Год назад, Старая
Комментарий 164155566
Официальный представитель магазина
Ответ официального представителя магазина
Здравствуйте! Пожалуйста, простите, мы не собирались вас огорчать! По указанному вами номеру заказа мы выясним подробности и примем соответствующие меры для предотвращения повторений таких ситуаций. С уважением, Олеся Специалист отдела обратной связи с клиентами
Здравствуйте! Пожалуйста, простите, мы не собирались вас огорчать! По указанному вами номеру заказа мы выясним подробности и примем соответствующие меры для предотвращения повторений таких ситуаций. С уважением, Олеся Специалист отдела обратной связи с клиентами
Роман
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: самовывоз
Недостатки:
Заказал щит. Ждать 5-6дней. Щит пришел, и пришло сообщение, что повреждена упаковка. Поехал посмотрел и оказалось, что лицевая сторона сильно поцарапана, вид у щита непрезентабельный. Ждать новый времени уже не было. Решил взять как есть, но попросил скинуть процентов 30 с цены. Не скинули. Сослались на длительность процедуры. Наверное поняли, что мне уже деваться некуда. Пришлось брать так. Потом маляр щит покрасил, за отдельную оплату. Работу самого пункта оцениваю хорошо. Сотрудники вежливые и делают всë быстро
Год назад, Санкт-Петербург
Комментарий 163750182
Официальный представитель магазина
Ответ официального представителя магазина
Здравствуйте! Пожалуйста, простите, мы не собирались вас огорчать! По указанному вами номеру заказа мы выясним подробности и примем соответствующие меры для предотвращения повторений таких ситуаций. С уважением, Олеся Специалист отдела обратной связи с клиентами
Здравствуйте! Пожалуйста, простите, мы не собирались вас огорчать! По указанному вами номеру заказа мы выясним подробности и примем соответствующие меры для предотвращения повторений таких ситуаций. С уважением, Олеся Специалист отдела обратной связи с клиентами
Виталий Просвирнин
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Достоинства:
Ничего не понравилосб
Недостатки:
Доставку переносили насколько раз, кормили завтраками постоянно, а теперь вообще в личном кабинете стоит что заказ выдан,, хотя заказ не получали.
Комментарий:
Такой себе магазин, динамят и футболят и тратишь свое время на разбирательство что и как. Не рекомендую, лучше заказывать в другом месте
Год назад, Москва
Комментарий 163749921
Официальный представитель магазина
Ответ официального представителя магазина
Добрый день! Сожалеем , что вам пришлось столкнуться с данной ситуацией. Приносим вам свои извинения, вся информация передана специалистам для проработки! Вам большое спасибо за отзыв! С уважением, Олеся Специалист отдела обратной связи с клиентами
Добрый день! Сожалеем , что вам пришлось столкнуться с данной ситуацией. Приносим вам свои извинения, вся информация передана специалистам для проработки! Вам большое спасибо за отзыв! С уважением, Олеся Специалист отдела обратной связи с клиентами
Юлия Юлия
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: покупка в магазине
Достоинства:
Не каких
Недостатки:
Очень ДОЛГО ЖДАЛ ТОВАР, каждый день кормили завтраками, при выдачи товара, товар был весь в пыли у продавцов протереть нечем, скорее всего испытывают большой дефицит с тряпками.
Комментарий:
отрицательные, по претензии так не кто и не от звонился, все заняты.
Год назад, Москва
Комментарий 163618881
Официальный представитель магазина
Ответ официального представителя магазина
Здравствуйте! Пожалуйста, простите, мы не собирались вас огорчать! По указанному вами номеру заказа мы выясним подробности и примем соответствующие меры для предотвращения повторений таких ситуаций. С уважением, Олеся Специалист отдела обратной связи с клиентами
Здравствуйте! Пожалуйста, простите, мы не собирались вас огорчать! По указанному вами номеру заказа мы выясним подробности и примем соответствующие меры для предотвращения повторений таких ситуаций. С уважением, Олеся Специалист отдела обратной связи с клиентами
"М-АВТО" ООО
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Способ покупки: покупка в магазине
Достоинства:
Во всех других магазинах ВсеИнструменты, в которых я ранее получал заказы, проблем с их выдачей не возникало
Недостатки:
В пункте выдачи заказов СПб, Ленинский пр-т 148 05.06.2023 работал 1 (!) продавец, в результате чегоя 2 часа (!!!) не мог получить свой заказ
Комментарий:
Заказ 2305-269546-86943 получал 05.06.2023 с 13.30ч по примерно 15.30ч по адресу СПб, Ленинский 148. Передо мной был 1 (!) покупатель - видимо какой-то инд.предприниматель, доставляющий заказы - у него было штук 20 отдельных небольших заказов, которые они с единственным продавцом не спеша оформляли и получали. Люди за мной подходили и уходили, а у меня такой возможности не было, нужно было отдавать сегодня мой заказ на производство и пришлось 2 часа (!!!) переминаться с ноги на ногу в вашем торговом зале. На предложения прерваться на 5 минут и выдать мой заказ, а потом продолжить выдавать эти бесконечные заказы, я получил отказ от продавца. В общем, вашей фирме сегодня удалось неожиданно поставить меня в крайне неприятную ситуацию.
Год назад, Санкт-Петербург
Комментарий 163106716
Официальный представитель магазина
Ответ официального представителя магазина
Добрый день! Приносим вам свои извинения! Благодарим вас за подробную информацию и ваш отзыв! Нам крайне важно ваше мнение! Мы стараемся улучшать работу и благодаря вам исправляем недочеты. Ждём вас снова! Хорошего дня! С уважением, Олеся Специалист отдела обратной связи с клиентами
Добрый день! Приносим вам свои извинения! Благодарим вас за подробную информацию и ваш отзыв! Нам крайне важно ваше мнение! Мы стараемся улучшать работу и благодаря вам исправляем недочеты. Ждём вас снова! Хорошего дня! С уважением, Олеся Специалист отдела обратной связи с клиентами
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Вперёд
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