На счёт достоинств нечего сказать, меня они не коснулись, но о недостатках поподробнее...
Недостатки:
Заказал товар.
Доставляют СДЭК из Москвы в Химки.
Доставка длится 5 дней, что просто ужас, с учетом того, что я не в Новый Уренгой заказывал, а в Химки.
В процессе этой бесконечной доставки - отказываюсь от товара.
А затем начинается самое интересное!
СДЭК отменил доставку. Я жду деньги за заказ. Но их не вернут пока товар не будет в магазине. Логично. Жду. Прошло 5 дней. Пишу в СДЭК, а мне отвечают, что возврат магазин отклонил. Звоню в магазин: «Ой, да, это наши бухгалтера отменили. Обратитесь в СДЭК завтра, а я предупрежу бухгалтерию, чтобы не отменяли» - говорит менеджер Семён. Обращаюсь в СДЭК, объясняю в очередной раз ситуацию и пытаюсь уже решить вопрос по возврату своих кровных. Нужно ждать сутки и тогда СДЭК снова отправит заявку на возврат в магазин и уже тогда ждать неизвестно сколько пока заказ придёт обратно в магазин, а потом ещё подождать 10 - 30 дней пока произойдёт возврат денежных средств.
Короче говоря, в этом магазине ты сам себе менеджер, покупатель, продавец, курьер, бухгалтер, специалист поддержки. Купил, отказался, затем ещё и непонятки двух компаний разрули, а иначе деньги не получишь.
Комментарий:
Отвратительные впечатления о сервисе данного магазина!
Полная незаинтересованность в клиенте и нежелание работать!
Добрый день, Сергей.К сожалению мы не всегда можем оперативно повлиять на работу сторонней компании. К тому же решение о вовзрате было принято Вами уже когда товар был почти у порога, что немного затруднило наших партнеров вернуть его обратно. Наш сотрудник действительно не конструктивно вёл беседу со СДЭКОМ и самое главное долго доносил до вас информацию, за что мы приносим извинения. Однако как только я узнал об этой проблеме, Д/С сразу же были направлены вам на счет. Очень надеемся, что вы измените мнение о нашей компании и вернётесь к нам за новыми покупками!
С уважением,
команда www.watchsport.ru
Добрый день, Сергей.К сожалению мы не всегда можем оперативно повлиять на работу сторонней компании. К тому же решение о вовзрате было принято Вами уже когда товар был почти у порога, что немного затруднило наших партнеров вернуть его обратно. Наш сотрудник действительно не конструктивно вёл беседу со СДЭКОМ и самое главное долго доносил до вас информацию, за что мы приносим извинения. Однако как только я узнал об этой проблеме, Д/С сразу же были направлены вам на счет. Очень надеемся, что вы измените мнение о нашей компании и вернётесь к нам за новыми покупками!
С уважением,
команда www.watchsport.ru
Илья, cпасибо за высокую оценку нашей работы! Будем рады видеть Вас снова в числе наших покупателей!)
С уважением,
команда www.watchsport.ru
Илья, cпасибо за высокую оценку нашей работы! Будем рады видеть Вас снова в числе наших покупателей!)
С уважением,
команда www.watchsport.ru
Читать дальше
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