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Отзывы о магазине welsmart

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Отзывы

Сортировать:

по дате по оценке по полезности

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Марина Ч.

Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин

Плохой магазин

Способ покупки: самовывоз

Недостатки:: заказ пришел не вовремя, смс о доставке не пришло, лампочки слетают со светодиодов и выглядят некрасиво

4 года назад, Москва

Комментарий 102897310

welsmart

4 года назад

Здравствуйте! Искренне сожалеем, что Вам не пришло сообщение о доставке/готовности заказа к выдаче. Мы сделали запрос в службу доставки, с их стороны отметок о проблем с коммуникацией нет, вероятно произошёл технический сбой. На данный момент это единичный случай, в случае повторений данной ошибки, будем искать более надежные варианты оповещений. Нам бы очень помогло, если бы Вы уточнили номер Вашего заказа, либо написали бы нам на электронную почту, для выяснения этой проблемы. Что же касается качества, мы сможем дать оценку должен ли он соответствовать Вашему описанию или же это дефект, если Вы напишете код товара, или номер заказа. В любом случае, даже если не разглядели при осмотре во время получения, у Вас есть полное право вернуть его нам в течение 2-х недель, вне зависимости от того - обнаружен брак на этом товаре или он просто Вам не подходит. Учитывая обстоятельства описанные Вами выше, магазин вернет всю сумму, включая стоимость доставки, если она была. Пожалуйста, свяжитесь с нами любым удобным Вам способом, указанным на сайте, и мы обязательно примем меры для восстановления Вашего доверия к магазину.

Имя скрыто

Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин

Плохой магазин

Способ покупки: самовывоз

Недостатки:: Заказывала керамический чайник в подарок, просила проверить на сколы, ввиду ограниченного времени, в итоге по приезду обнаружила брак, в результате вынуждена была искать в срочном порядке в др. Месте. Просьба к менеджерам, если клиент просит Проверить, то пожалуйста, проверьте, откройте коробку и посмотрите, тогда и отказов меньше будет

Изменить4 года назад, Москва

Комментарий 102718205

welsmart

4 года назад

Здравствуйте! Уважаемый, клиент! От лица магазина Велсмарт.ру приношу свои извинения! Надеюсь, что в будущем наше сотрудничество будет складываться более результативно. Любой товар в нашем магазине перед отгрузкой проверяется на наличие брака, тем не менее, в Вашем случае скол не доглядели. Мы очень сожалеем, что произошел данный инцидент. Хотели бы иметь возможность и в особом порядке постараться решить данный вопрос таким образом, чтобы оставить только хорошие впечатления от нашего магазина. К сожалению, мы не смогли найти ни одного отказа от чайника с пометкой брак или скол. Могли бы Вы сообщить номер Вашего заказа или написать на электронную почту подробности, которые позволят нам идентифицировать Ваш заказ - мы постараемся оперативно разобраться в проблеме и, возможно, восстановить Ваше доверие. В любом случае, спасибо за отзыв, будем стараться быть более внимательными. Вы помогаете стать нам лучше! Спасибо!

Ещё 148 человек поставили магазину оценку, но ничего не написали о нём

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