• Заказ доставили не в тот день
• Не предупредили о переносе даты
Комментарий:
При заказе было указано, что доставка 6 числа. Сегодня звонок: готовы принять заказ в течении получаса, или перенос даты. Случайно оказалась дома. На странице товара указано:в подарочной упаковке. Привезли без подарочной упаковки. Все это омрачает покупку.
Ирина, добрый день!
Мы стараемся ускорить доставку, чтобы товар смог оказаться у Вас быстрее.
Мы отправили информацию нашим специалистам, чтобы данную приписку о подарочной коробке убрали с карточки товара, чтобы не путать наших клиентов. Спасибо, что обратили на это внимание и спасибо за заказ! Пусть Ваша покупка Вас радует. Надеемся вскоре увидеть Вас снова в числе наших покупателей.
С уважением,
Интернет- магазин Williams&Oliver.
Ирина, добрый день!
Мы стараемся ускорить доставку, чтобы товар смог оказаться у Вас быстрее.
Мы отправили информацию нашим специалистам, чтобы данную приписку о подарочной коробке убрали с карточки товара, чтобы не путать наших клиентов. Спасибо, что обратили на это внимание и спасибо за заказ! Пусть Ваша покупка Вас радует. Надеемся вскоре увидеть Вас снова в числе наших покупателей.
С уважением,
Интернет- магазин Williams&Oliver.
Здравствуйте, Вячеслав .
Вы заказали - Набор из солонки, бутылки для масла и уксуса и подставки для ложки Emile Henry, керамика.
Ложки в наборе нет, только подставка для ложки.
Здравствуйте, Вячеслав .
Вы заказали - Набор из солонки, бутылки для масла и уксуса и подставки для ложки Emile Henry, керамика.
Ложки в наборе нет, только подставка для ложки.
WILLIAMS OLIVER, ложка есть на фото и присутствует в описании товара -
Коротко о товаре
Материал
керамика, стекло
В наборе
емкость для жидких специй, ложка, подставка, солонка. Я не прав?
WILLIAMS OLIVER, ложка есть на фото и присутствует в описании товара -
Коротко о товаре
Материал
керамика, стекло
В наборе
емкость для жидких специй, ложка, подставка, солонка. Я не прав?
Доставка со склада в Москве в магазин для самовывоза более недели.
Операторы колл-центра никак не влияют на процесс, подразделения сами по себе. Они могут только посмотреть статус заказа.
Комментарий:
Если брать то, что есть в магазине, то все ок, но если вы хотите воспользоваться интернет-заказом и собрать товары из нескольких мест в одном, то с Вильямс&Оливер лучше не связываться.
Заказ я еще так и не получила, день восьмой, одна позиция в магазине, вторая все еще на складе.
Доставка "привет из прошлого"! Балтика-транс" - это отдельная песня.
При расчете доставки называли сумму 1000 р. с обрешеткой и 600 р. без.
В итоге заказал без обрешетки, а отправили с обрешеткой за 1300р.)
Комментарий:
Настройте личный кабинет, сейчас он не очень информативный и письма уходят в СПАМ.
Красивый сайт, интересные предложение по скидкам. Доставка в целом хорошая, приятное общение с менеджерами. Большой выбор.
Недостатки:
Купил товары на сайте со скидкой. В итоге привезли товар с витрины (гриль был в пыли, потертости внутри крышки, царапины). Формочки для выпечки - большая часть с коррозией или чем-то таким. Этикетка-описание от магазина на разделочную деревянную доску с трудом удалилась - клей остался, неприятно.
Комментарий:
Заказывал первый раз, подумаю прежде раза три чем заказать второй. Указали бы что товар с витрины, или с повреждениями сразу...
6 лет назад, Москва
Ещё 2196 человек поставили магазину оценку, но ничего не написали о нём
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Я не прав?","id":165063861,"entityId":222044491,"parentId":165057975,"state":"NEW","changed":false,"updateTime":1689780824365,"createTime":1689780824365,"votes":{"likeCount":0,"dislikeCount":0,"userVote":0},"childCount":0,"author":{"entity":"user","id":"ex3rpqr6jg3vhn2fr96j5hc0w8"},"entity":"commentary","canDelete":false,"isLeaf":true,"replyTo":{"entity":"shop","id":"1995505"},"levelRootId":"/shopReviewComment/222044491"},"166409046":{"text":"Здравствуйте.\nБлагодарим за отзыв.\nУчтём в дальнейшей работе.\nС уважением, \nИнтернет- магазин Williams&Oliver.\n\n\n","id":166409046,"entityId":254123324,"state":"NEW","changed":true,"updateTime":1700578765385,"createTime":1700578709614,"votes":{"likeCount":0,"dislikeCount":0,"userVote":0},"childCount":0,"author":{"entity":"shop","id":"1995505"},"entity":"commentary","canDelete":false,"isLeaf":true,"levelRootId":"/shopReviewComment/254123324"},"168961215":{"text":"Ирина, добрый день!\nМы стараемся ускорить доставку, чтобы товар смог оказаться у Вас быстрее.\nМы отправили информацию нашим специалистам, чтобы данную приписку о подарочной коробке убрали с карточки товара, чтобы не путать наших клиентов. 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