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ЯндексЯндекс
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Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: доставка
Достоинства:
Хороший выбор товаров.
Недостатки:
Описание и фото многих товаров не соответствуют действительности. Негативные отзывы на товар не публикуют - отправляют на "модерацию", через день-два ни товара на сайте, ни отзыва. Доставки в вогласованный день почти никогда не бывает - всё время переносят, иногда по несколько раз. Доставка до подъезда, хотя на сайте написано "до квартиры или офиса". Но если возмутиться - тогда могут дать экспедитора.
Изменить2 года назад, Москва
Геннадий Т.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Достоинства:
Вежливые и стрессоустойчивые менеджеры
Недостатки:
Сайт не доработан. Нет возможности оформить заказ самостоятельно. Руководство об этом знает? И ничего не предпринимает((
Комментарий:
Они появятся после доставки товара
2 года назад, Москва
Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: доставка
Достоинства:
Все довольно оперативно оформляют и доставляют.
Недостатки:
Возврат почти не возможен. Они, похоже, берут товар у кого-то, и по неделе могут согласовывать. В итоге из-за помятой коробки, которую они сами же и помяли, отказались возвращать товар. Даже не возвращать, а обменять на более дорогостоящий с доплатой (модель не подошла). Предыдущий раз телефонные аппараты хотел частично заменить. Согласовали, но тащить их надо было в сервисный центр на другой конец города. Тоже не удобно.
Комментарий:
Короче говоря, если вы получили то, что нужно - повезло. Если появились проблемы - оооочень не повезло....
Изменить2 года назад, Москва
Илья В.
3
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: самовывоз
Достоинства:
Богатый выбор, широкий ассортимент, быстрая работа корпоративных менеджеров.
Недостатки:
Счёт выставляют на 2 банковских дня включая день выставления.
Комментарий:
При недельном планировании закупок чертовски неудобно с этими 2 днями. Как другие корпоративные клиенты это переваривают - не представляю. Только по этой причине вынужден заказывать товары в данном магазине в последнюю очередь при прочих равных условиях или при некритичной разнице в стоимости.
2 года назад, Санкт-Петербург
Smolensk Top Gosu
3
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: самовывоз
Достоинства:
Покупал оперативку, у них большой выбор, отправили через несколько дней
Недостатки:
На сайте было написано "есть в наличии", после оплаты менеджер проверял "наличие на удаленном на складе", что заняло еще дня полтора.
Комментарий:
21 августа подал рекламацию о битой оперативке, 15 октября вернули деньги
2 года назад, Смоленск
Geo Tec
6
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: самовывоз
Достоинства:
Большой выбор, конкурентные цены.
Недостатки:
Была заказана USB флэшка на 16Гб, для работы, через несколько дней, она начала глючить - то есть, то нет её, при этом записанные файлы терялись и всё это на разных компах, позвонил менеджеру, объяснил проблему, сказали, что приносите, обменяем, но придя от метро в сервис центр, у меня забрали её на проверку и она на тот момент определилась, предлагал оставить на тестирование, но мне наотрез отказали, Придя домой, эта флэшка, через какое-то время опять потерялась. Пришлось её попросту выкинуть. В связи с такими делами, остался вот такой негатив.
Комментарий:
Очень далеко от метро.
2 года назад, Москва
Ashe .
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: доставка
Достоинства:
Смогли сделать возврат, но сначала отказались. Я рад что вышло вернуть, но теперь буду осторожен в выборе.
Недостатки:
Не доверяйте информации на их сайте
Комментарий:
Заказывали коммутатор Ubiquiti UniFi Switch 24 Gen2 Код товара: 847456 Артикул: USW-24 На их сайте, есть его характеристики, где есть информация что он с POE. Они благополучно приняли оплату и привезли его, после обнаруживается что POE в нём не предусмотрен, а на сайте эту информацию они оперативно поправили (есть скрин страницы товара сделанный 5 августа + он есть в сохранённых копиях страниц Гугл). Обнаружилось это только после того, как коммутатор уже был вынут из коробки и был введён в эксплуатацию. Возврат делать отказались, сослались на "мы прислали что заказали, а на сайте может написано что угодно" upd страницу с товаром они уже тоже удалили Upd: 31.08.21 Позвонил менеджер, сказал что можно сделать возврат, либо если мы используем этот коммутатор, то денежную компенсацию. Т.к. нам без POE он бесполезен, мы решили вернуть его. Отдел рекламации принял возврат без проблем, даже с небольшими царапинами на корпусе. Не знаю точно, помог ли этот комментарий, но надежды на то, что нам удастся вернуть его, было мало. P.s. Не надейтесь, что их администратор интернет магазина будет вписывать точные характеристики устройств на их сайте. Лучше сразу открывайте официальный сайт производителя, и сверяйте информацию о товаре на нем, чем на магазинном.
2 года назад, Москва
Комментарий 105507666
Логотип XCOM-SHOP
XCOM-SHOP
Ответ официального представителя магазина
Спасибо за отзыв!
Спасибо за отзыв!
товарищ Боря
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: покупка в магазине
Достоинства:
иногда что-то незначительно дешевле чем у других
Недостатки:
Неудобно и неприятно (было) работать с этими товарисчами.
Комментарий:
Был заказан и ОПЛАЧЕН недорогой товар. Товар не выдали . У меня отсутствовал паспорт. Не в претензии, но "осадочек остался" т.к. ни наличие SMS с номером заказа, ни попытка както-то созвониться и договориться с менеджером не удалось. Ну что ж нет так нет. А вот дальше интереснее - для возврата денежных средств потребовали написать заявление. По опыту общения с другими поставщиками достаточно нажать на одну экранную кнопку "Отменить заказ" , или вообще ничего не делать, деньги возвращались если заказ не забирали в течении какого-то времени.
2 года назад, Санкт-Петербург
Комментарий 105244698
Логотип XCOM-SHOP
XCOM-SHOP
Ответ официального представителя магазина
Добрый день. Большое спасибо за ваш отзыв! Вы совершенно правы - мы не выдаем чужие заказы третьим лицам без доверенности. и большие, и маленькие. Для возврата денег заявление - это было года три назад, такие заявления требовала налоговая. Как только требование было отменено, мы сразу отменили заявления. Такие правила были у всех нормальных магазинов, работающих официально. А требование паспорта при получении оплаченного заказа остается и сейчас, и также у всех нормальных магазинов. Очень хотелось бы, чтобы этот "осадочек" заранее появился у всех, кто прочитает этот отзыв и ответ на него. Администрация магазина Икс-Ком.
Добрый день. Большое спасибо за ваш отзыв! Вы совершенно правы - мы не выдаем чужие заказы третьим лицам без доверенности. и большие, и маленькие. Для возврата денег заявление - это было года три назад, такие заявления требовала налоговая. Как только требование было отменено, мы сразу отменили заявления. Такие правила были у всех нормальных магазинов, работающих официально. А требование паспорта при получении оплаченного заказа остается и сейчас, и также у всех нормальных магазинов. Очень хотелось бы, чтобы этот "осадочек" заранее появился у всех, кто прочитает этот отзыв и ответ на него. Администрация магазина Икс-Ком.
Комментарий 150236396
XCOM-SHOP.RU, Повстречался с трудностями с возврата - ТОЛЬКО с ЭкКомом. Работали (и продолжаем успешно сотрудничать) с десятком поставщиком ( в т.ч. крупными М-Видео, DNS). Есть некоторые сомнения в том что все они "НЕ нормальные магазины". В общем: "следуй за лидерами, ихком!" ;) Yandex то говорит что магазин : " Отключен с 29 ноября 2021 г."
XCOM-SHOP.RU, Повстречался с трудностями с возврата - ТОЛЬКО с ЭкКомом. Работали (и продолжаем успешно сотрудничать) с десятком поставщиком ( в т.ч. крупными М-Видео, DNS). Есть некоторые сомнения в том что все они "НЕ нормальные магазины". В общем: "следуй за лидерами, ихком!" ;) Yandex то говорит что магазин : " Отключен с 29 ноября 2021 г."
Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: доставка
Достоинства:
на стадии заказа все нормально
Недостатки:
доставка. Впечатление от магазина испорчено.
Изменить2 года назад, Москва
Михайлов Андрей
6
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: доставка
Недостатки:
Итак, к нам в офис понадобились моноблоки, 3 шт для наших новых сотрудников. Выставили счет, оплатили. 1) Замучали вопросом, доверенность будет или наш Президент должен выти с печатью и принять товар, как Вы понимаете Начальство никуда выходить не будет, хотя боле 4 лет, приносят необходимые документы, я у начальства ставлю подпись, печать сверяю документы и отдаю... короче тут бюрократия и головомойка. 2) Не привезли вовремя товар (ОН не влез в машину легковою, перенесли) 3) Привезли НЕ те моноблоки, не с теми указанными характеристиками, что были указаны на сайте и на что был выставлен и оплачен счет. (ОС Windows 10 Home а не Pro ) 4) Несмотря, на то, что они НАКОСЯЧИЛИ мы сами, за свой счет должны искать машину и возвращать им моноблоки, искать время и человека и ОПЯТЬ ВЫПИСЫВАТЬ доверенность и ОПЯТЬ ТЕРЯТЬ свое время. Итог 3 сотрудника ждут ...
Комментарий:
Кстати, это их уже второй "косяк", 6 лет назад я не получил заказанный товар, который нужен был СРОЧНО и так же на организацию (30 мая 2014 года, счет 111648). з.ы. После данного отзыва(!), позвонили, извинились и даже прислали машину за моноблоками! Деньги за моноблоки вернули, сообщили, что можем для организации выбрать, что-то бесплатно на незначительную сумму в качестве бонуса и извинений. И это приятно, что представители компании извинились и компания может признавать ошибки и как-то их устранять. Как относится ко всему этому пусть каждый решает сам, я старался быть объективным, но все-же рассказ был немного "на эмоциях" и мне всегда казалось, что где-то все же работает девиз, что покупатель может и не всегда прав, но если компания накосячила, то было бы здорово идти навстречу Вашим покупателям ведь следующий раз, они придут к Вам, потому что Вы идете на встречу.
3 года назад, Москва
Комментарий 104917216
Логотип XCOM-SHOP
XCOM-SHOP
Ответ официального представителя магазина
Спасибо за отзыв!
Спасибо за отзыв!
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(ОС Windows 10 Home а не Pro )\n4) Несмотря, на то, что они НАКОСЯЧИЛИ мы сами, за свой счет должны искать машину и возвращать им моноблоки, искать время и человека и ОПЯТЬ ВЫПИСЫВАТЬ доверенность и ОПЯТЬ ТЕРЯТЬ свое время.\nИтог 3 сотрудника ждут ...","type":0,"delivery":0,"deliveredBy":null,"orderId":"Счет на оплату МИ00-124832 от 12 апреля 2021 года","votes":{"agree":15,"reject":1,"total":16,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Москва"},"isProblemResolved":false,"factors":[{"factorId":0,"value":4,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null},{"factorId":2,"value":4,"title":"Общение","factorType":0,"count":1,"factorStatistic":null},{"factorId":3,"value":1,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null},{"factorId":1,"value":3,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null}]},"133649959":{"entity":"review","id":"133649959","isCpa":false,"recommend":false,"shopId":704,"anonymous":1,"created":1624959456732,"averageGrade":3,"comment":null,"pro":"на стадии заказа все нормально","contra":"доставка. 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Не в претензии, но \"осадочек остался\" т.к. ни наличие SMS с номером заказа, ни попытка както-то созвониться и договориться с менеджером не удалось. Ну что ж нет так нет.\nА вот дальше интереснее - для возврата денежных средств потребовали написать заявление. По опыту общения с другими поставщиками достаточно нажать на одну экранную кнопку \"Отменить заказ\" , или вообще ничего не делать, деньги возвращались если заказ не забирали в течении какого-то времени.","pro":"иногда что-то незначительно дешевле чем у других","contra":"Неудобно и неприятно (было) работать с этими товарисчами.","type":0,"delivery":2,"deliveredBy":null,"orderId":null,"votes":{"agree":3,"reject":1,"total":4,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Санкт-Петербург"},"isProblemResolved":false,"factors":[{"factorId":3,"value":1,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null},{"factorId":0,"value":4,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null},{"factorId":2,"value":2,"title":"Общение","factorType":0,"count":1,"factorStatistic":null},{"factorId":1,"value":3,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null}]},"137449415":{"entity":"review","id":"137449415","isCpa":false,"recommend":true,"shopId":704,"userId":135933588,"anonymous":0,"created":1630479065013,"averageGrade":3,"comment":"Заказывали коммутатор Ubiquiti UniFi Switch 24 Gen2\nКод товара: 847456 Артикул: USW-24\nНа их сайте, есть его характеристики, где есть информация что он с POE.\nОни благополучно приняли оплату и привезли его, после обнаруживается что POE в нём не предусмотрен, а на сайте эту информацию они оперативно поправили (есть скрин страницы товара сделанный 5 августа + он есть в сохранённых копиях страниц Гугл).\nОбнаружилось это только после того, как коммутатор уже был вынут из коробки и был введён в эксплуатацию. Возврат делать отказались, сослались на \"мы прислали что заказали, а на сайте может написано что угодно\"\nupd страницу с товаром они уже тоже удалили\nUpd: 31.08.21 Позвонил менеджер, сказал что можно сделать возврат, либо если мы используем этот коммутатор, то денежную компенсацию. Т.к. нам без POE он бесполезен, мы решили вернуть его. Отдел рекламации принял возврат без проблем, даже с небольшими царапинами на корпусе. Не знаю точно, помог ли этот комментарий, но надежды на то, что нам удастся вернуть его, было мало.\nP.s. Не надейтесь, что их администратор интернет магазина будет вписывать точные характеристики устройств на их сайте. Лучше сразу открывайте официальный сайт производителя, и сверяйте информацию о товаре на нем, чем на магазинном.","pro":"Смогли сделать возврат, но сначала отказались. 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Пришлось её попросту выкинуть. 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