Здравствуйте! Благодарим за обратную связь. Для проведения проверки нам необходимо больше информации. Пожалуйста, уточните дату и примерное время посещения аптеки.
Здравствуйте! Благодарим за обратную связь. Для проведения проверки нам необходимо больше информации. Пожалуйста, уточните дату и примерное время посещения аптеки.
Здравствуйте! Благодарим за обратную связь. При оформлении заказа, когда вы выбираете пункт выдачи, указывается, что он будет доставлен в аптеку и ее название.
Здравствуйте! Благодарим за обратную связь. При оформлении заказа, когда вы выбираете пункт выдачи, указывается, что он будет доставлен в аптеку и ее название.
• Курьер не сообщил, когда приедет
• Курьер приехал не в то время
Комментарий:
Курьер объявился в середине дня, когда доставка назначена после 18 ч. Даже не удосужившись предварительно выяснить, на месте ли получатель и может ли он принять заказ во внеурочное время.
Здравствуйте! Вы правы, по правилам курьер обязан был позвонить перед доставкой заказа и доставить его в выбранный вами временной промежуток. Спасибо за обратную связь, мы проведем дополнительный инструктаж этого курьера.
Здравствуйте! Вы правы, по правилам курьер обязан был позвонить перед доставкой заказа и доставить его в выбранный вами временной промежуток. Спасибо за обратную связь, мы проведем дополнительный инструктаж этого курьера.
После ночной смены лег спать в 8 утра и рассчитывал что курьер заранее позвонит и согласует время доставки , курьер не звонил и приехал в полдень в то время когда ему было удобно, получается покупатель обязан быть дома с 09 утра до 21 вечера ожидая приезда курьера?
Добрый день! Благодарим за обратную связь.
По обращению в чате была проведена проверка - курьер и сотрудник колл-центра звонили на подменный номер телефона в заказе через коммутатор ЯндексМаркета.
Добрый день! Благодарим за обратную связь.
По обращению в чате была проведена проверка - курьер и сотрудник колл-центра звонили на подменный номер телефона в заказе через коммутатор ЯндексМаркета.
Спасибо за обратную связь. Возможно, специалистам аптеки потребовалось время для подготовки заказа к выдаче. Приносим извинения за доставленные неудобства.
Спасибо за обратную связь. Возможно, специалистам аптеки потребовалось время для подготовки заказа к выдаче. Приносим извинения за доставленные неудобства.
Я привыкла к кнопке вызова курьера в течение 15 м, ее не оказалось, как обычно, и курьер приехал в то время, когда я была не дома. Очень неудобно. К тому же курьер предупредил о приезде в момент, когда был у подъезда. Пришлось выкручиваться.
Здравствуйте! Мы доставляем заказы в определенные временные интервалы. Доставки по "Клику" у нас нет. Информацию о том, что курьер не позвонил заранее, передали в курьерскую службу.
Здравствуйте! Мы доставляем заказы в определенные временные интервалы. Доставки по "Клику" у нас нет. Информацию о том, что курьер не позвонил заранее, передали в курьерскую службу.
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