Добрый день.
Просьба сообщить номер вашего заказа? Наш магазин не осуществляет собственную доставку, все заказы доставляются через маркетплейс Яндекс.Маркет. Мы так же не принимаем деньги от покупателей, заказы оплачиваются либо на сайте маркетплейса, либо по факту получения заказа при доставке.
С уважением,
Медиа Электроника
Добрый день.
Просьба сообщить номер вашего заказа? Наш магазин не осуществляет собственную доставку, все заказы доставляются через маркетплейс Яндекс.Маркет. Мы так же не принимаем деньги от покупателей, заказы оплачиваются либо на сайте маркетплейса, либо по факту получения заказа при доставке.
С уважением,
Медиа Электроника
Я отменил заказ, поскольку девушка оператор, позвонившая для подтверждения заказа, сообщила, что доставку магазин производит ТОЛЬКО до подъезда. На вопрос, как тогда по ее мнению, моя мать, для которой я заказывал посудомоечную машину, должна поднять 40кг на 5 этаж, пускай и с лифтом, девушка ответила что услуги подъема на этаж нет и не предвидится. Довольно странная позиция, поскольку я готов был оплатить подъем. Пришлось заказ отменять. В другом интернет-магазине без проблем все оформили с подъемом на этаж.
Заказал в кафе морозильную витрину и холодильник. Заказ на 45 000. Ждал почти неделю. Уведомил охрану, приехал в кафе ждать доставку, позвал ребят помочь. Как итог: заказ отменен прямо в часы доставки, уведомлений не приходило. Разумеется менеджер я.маркета мало чем смогла помочь (разумеется, вина на стороне магазина).
Как итог:
Кафе стоит неделю без оборудования просто так.
Потерял свой день на ожидание доставки.
45т.р. заморожены где-то, т.к. "вернутся вам в течение 10 дней".
Отвратительная доставка, предварительно за день до даты доставки холодильника позвонил узнать все ли в порядке с датой доставки, взял отгул за свой счёт, вызвал и оплатил грузчиков , в итоге в 9 утра в личном кабинете дата доставки уточняется, звоню в службу поддержки а оператор нечего не знает...
Комментарий:
Иог каков : рабочий день потерян(-3000₽ с зп), грузчикам -1500₽ отдал за подъем, -999₽ доставка, испорченное настроение, операторы вообще не владеют информацией и не знают когда привезут, даже не смогли предоставить номер магазина. На круг потерял -5499₽ вот вам магазин.
Заказала СВЧ печь на ЯндекМаркете от этого поставщика, товар со скидкой, оплатила по карте, доставку назначили через 5 дней. В назначенный день, товар не пришел, прошла еще неделя, новую дату так и не назначили, вынуждена отозвать заказ, цена товара увеличилась на 50%. Первый раз сталкиваюсь с подобной проблемой на Маркете. Ужасный поставщик.
Невыполнение заказа без предварительного даже об этом уведомления
Комментарий:
В день доставки пришло уведомление "Заказ отменен". Ноль комментариев о причинах и ноль попыток со стороны продавца как-то исправить ситуацию. Свалили вину на Яндекс Маркет, в том время как сами не отгрузили товар. Учитывая, что на улице +38, а мой товар был - напольный вентилятор - я, мягко говоря, очень сильно недоволен.
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