• Курьер приехал точно в срок
• Заказ подняли на этаж
• Курьер был вежлив
• Курьер позвонил заранее
• Товары надёжно упакованы
• Была возможность проверить товар
• Курьер приехал точно в срок
• Заказ подняли на этаж
• Курьер был вежлив
• Курьер позвонил заранее
• Товары надёжно упакованы
• Была возможность проверить товар
• Курьер приехал точно в срок
• Заказ подняли на этаж
• Курьер был вежлив
• Курьер позвонил заранее
• Товары надёжно упакованы
• Была возможность проверить товар
Сделал первый заказ. Выполнил все что просили на сайте (регистрация и т.д.)
Поставил вариант оплаты - в магазине при получении.
Сразу после оформления статус моего заказа стал: Подтвержден
И так он висел 3 недели.
После этого я позвонил в магазин и выяснил, что т.к. менеджеры до меня не дозвонились, заказ до сих пор не отправлен.... Поговорили - заказ пришел.
Второй заказ я сразу оплатил сразу на сайте. Выбирал из того что есть в наличии (так показывал сайт). Мне пришло письмо что оказывается не все есть в наличии и предложили замену из того что есть на складе. Я согласился. И вот снова прождал 3 недели. Запросил у менеджера. В течении 2-х дней тишина...
Написал на сайт. Жду ответа ...
Пользовался разными интернет магазинами. Этот самый непредсказуемый.
Больше заказывать ничего не буду.
Клиентоориентированность, доброжелательность, умение вести диалог, цена, Читайте комментрарий
Недостатки:
Не обнаружил!!!!
Комментарий:
Организацию советую! Профессионалы своего дела начиная от менеджеров и заканчивая руководителями. Был нужен бойлер косвенного нагрева с дополнительным выводом рециркуляции, я сразу знал чего хотел, это бойлеры NIBE VLM или они же JASPI, нержавейка из 316 стали со всеми вытекающими! Нашел самую вкусную цену именно в Фабрике тепла! Оформил заказ, со мной связался менеджер (по разговору очень приятная девушка). Я ей обрисовал ситуацию, что нужен бойлер, именно с рециркуляцией. Менеджер сказал что на складе, по приходным документом, от поставщика, именно тот что нужен именно Вам! Ок! Магазин отгружает данный бойлер, через неделю он приезжает в г. Белгород. Я прихожу в офис транспортной компании задаю вопрос, а можно посмотреть? Убедится то это или не то? Транспортная говорит что распаковать можно, но только после полной оплаты, а так можно посмотреть только снаружи. Ну ок, идем на склад, смотрим коробка запакована, без повреждений, но на ней нет толком никаких обозначений! Я связываюсь с магазином, к слову уже в НЕРАБОЧЕЕ время, Попадаю на директора Алексея, после приятного конструктивного разговора, мне на почту падает гарантийное письмо, о возврате денежных средств в случае если бойлер не совсем тот! Я иду оплачиваю, распаковываю и как не странно бойлер оказывается без рециркуляции. Звонок и фото отчет Алексею, и магазин возвращает деньги как и договаривались, сразу же, берет на себя расходы доставки, и через пару дней высылает мне новый бойлер, с детальными фотографиями за ту же центу, новый бойлер приезжает, я получаю и радуюсь заказу! В общем, в комментарии можно написать только 2000 символов, и этого мало, что бы описать как все же я доволен что столкнулся именно с Фабрикой тепла! Вера в человечество не потеряна, все же есть еще порядочные люди, которые без всяких лишних вопросов и проблем помогают решить ситуацию в пользу покупателя! Спасибо.
Цена как в Москве. Удобный сайт. Магазин недалеко от остановки ОТ.
Недостатки:
Статус заказа в личном кабинете - хотелось бы видеть больше деталей о состоянии. Менеджер уточнял заказ по телефону, сообщил о готовности к получению по телефону, живое общение приятно, но дублирующее письмо с формальным статусом о готовности к выдаче не помешало бы :)
3 года назад, Нижний Новгород
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