Заказывала керамогранит в 3d-плитке города СПБ. Очень приятный сервис. Доставили в течение 3 дней. Без предоплаты. По выгодной в сравнении с конкурентами цене. Огромный ассортимент. Благодарю, очень выручили
Отсутствие желания работать с клиентами и рекламациями.
Комментарий:
Оформляли заказ через сайт 4-5 марта, как раз во время ажиотажа. Проект рисовали сами. Спустя 2 дня менеджер написал вотсаппе, что условия доставки изменились, нужна 100% предоплата. Мы согласились, хотя предпочитаю оплачивать на месте при получении. Доставку ожидали 7 дней. Курьер приехал вовремя, разгрузку оплачивали отдельно. В момент приемки сам водитель газели указал на битую плитку. Позже в этот же день я связалась с менеджером по поводу разбитой плитки и попросила возврат\обмен. Прошла неделя мне никто не отзвонился. Позвонила сама, так как неожиданно! в упаковке плитки было 10! плиток не нашего цвета (ребята отличные, подложили, а мы, к сожалению, не догадались проверять каждую плитку при приемке заказа). Во время звонка какой-то менеджер что-то неуверенно мямлил в ответ на мою претензию, видимо, он был некомпетентен в этом вопросе, но посоветовал нам написать на почту в отдел рекламаций и приложить к письмо фото плиток.
Что мы имели на тот день? 3 битых плитки и тишина от компании, 10 плиток не нашего артикула и тишина от компании. На следующий день другой менеджер (девушка) заверила нас, что нам обязательно поменяют всю плитку и чтобы мы не переживали. В течение 3 дней по почте отдел рекламаций должен был ответить. Ответили на 5й, когда я опять сама им написала.
Написали, что, мол, извините, плитку не того цвета мы не поменяем и денег не вернем, а на возврат средств за битую плитку напишите еще одно письмо.
Никому не рекомендую этот магазин! На складе работают "умные" ребята, которые подсовывают другую плитку, в отделе продаж менеджеры, которые не заинтересованы в своей работе и помощи своим клиентам, а отдел рекламации судя по всему существует по запросу.
Вишенкой на торте является то, что на почту приходит рассылка, где сказано, что за отзыв компания подарит 200 рублей на телефон или 400 рублей на благотворительность.
Очень порадовал Ассортимент, качество, оперативность выполнения заказа, доставка по договорённости произведена во время по моему желанию . Грамотные менеджеры по продажам.
Хочу выразить благодарность Александру и Михаилу, которые в текущее не простое время отнеслись с огромным вниманием, высоким профессионализмом и просто человечностью ко мне, как клиенту вашей компании. Благодаря их профессиональным компетенциям, решил купить всю необходимую плитку у вас, а не в других магазинах. Только благодаря Александру, планирую так же закупит всю сантехнику тоже у вас. Прошу HR отдел передать слова моей благодарности и высокую оценку их профессионализма генеральному директору.
С уважением, Вадии
Плитку доставили вовремя. Логистика работает на отлично. Спасибо.
2 года назад, Москва
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