Когда я подошёл к двери магазина на савеловской, продавец куда то собирался и закрывал дверь. Я сказал, что у меня интернет заказ, он спросил что там, я сказал аккум для телефона, он сказал сейчас приду и ушёл по своим делам... Минут через 15 вернулся, потом долго не мог найти заказ, в итоге всё таки нашёл и отдал... Отношение к клиенту никакое, только что не послал... Так держать!
Отвратительный магазин. Оставляла заказ поздно вечером, была не совсем понятна комплектация товара, на сайте информации никакой нет, но заказ нужен был срочно, поэтому все-таки оформила. В комментариях к заказу оставила вопрос по комплектации и уточнение адреса (таких улиц в городе четыре). Ждала звонка от менеджера. Дождалась смс от DPD, что мой заказ доставят 12.10. В недоумении звоню в магазин и прошу предоставить информацию по доставке, на что менеджер говорит, что ничего не знает, мы отправили, другая информация на почте. По доставке конечно же на почте никакой информации нет. Понадеялась, что раз в DPD передали, то значит, вопросов с адресом не возникло, и заказ доедет. Но, как выяснилось, менеджеры комментарии не читают, и курьер уехал не в тот район (уехал по адресу без учета пояснений). Т.к. интервал доставки на сайте магазина (в отличии от самой транспортной компании) выбрать нельзя, весь день пришлось ждать курьера, который из-за неверной информации приехал не по тому адресу.
Когда я обратилась за пояснениями в магазин, дважды менеджер сказал мне, что за срыв доставки они ответственности не несут и бросил трубку. Разговаривать со мной он стал только после пояснения о том, что я пожалуюсь в администрацию Яндекс.Маркета. В ответ на вопрос, почему магазин не читает комментарии и почему заказ был отправлен на неверный адрес, менеджер ответил, что это не проблемы магазина, что на сайт DPD верный занести нельзя. Очень странно, потому что у меня это получилось с первого раза. Но менеджер начал кричать, что за это магазин ответственности не несет, на просьбу связать с руководителем, бросил трубку. Во время четвертого разговора, когда я пыталась узнать, почему же все-таки перед отправкой никто мне не позвонил по поводу комплектации, мне ответили " я Вам сейчас скажу, что Вам еще надо?". Пока я пыталась задать какие-то вопросы об ответственности магазина, об имени мнеджера, с которым я говорю, он кричал, перебивал меня, и, конечно же, бросил трубку.
Комментарий:
По итогу:
1. Магазину абсолютно наплевать на вопросы и пожелания клиентов к их заказам. Он их даже не читает.
2. Он не несет ответственности за доставку и не будет с Вами разговаривать, даже если накосячил.
3. Абсолютно непрофессиональные менеджеры, которые считают, что они вправе повышать на Вас голос и бросать трубки.
Второй день прождала доставку. Менеджер в магазине при звонках говорит, что занят и кидает трубку
Все понравилось. Легко сделали заказ на сайте. Через короткое время перезвонил менеджер и мы договорились о сроках доставки. Все было доставлено вовремя. Курьер был очень любезен и разъяснил нам правила пользования прибором.
В целом, неплохой магазин, но при заказе выяснилось, что нужного мне ампеража на ЗУ не было. Однако, об этом предупредил человек, который подтверждал заказ. Но при этом общался он просто по-хамски, я попросил отправить на нужную мне станцию метро, он сказал, мол не знает Петербург и отправит в центр, и ладно бы так, но отправил на отшиб города и если бы я вовремя не поменял место доставки на сайте, было бы дико не удобно добираться.
В остальном, магазином доволен.
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