Все четко по времени как и планировалось, даже раньше привезли на 15 мин. Курьер спрашивал Дмитрия (меня) а должен был спрашивать Елену . Доставили все четко и в целостности
Наличие редких наборов. Оперативная обратная связь, после оформления заказа на сайте. Возможность заказа без предоплаты. Быстрая доставка (на следующий же день) службе доставки.
Товар не соответствует качеству, не хватает деталей (попался пакет с другого набора), что в лего не возможно.
Комментарий:
Заказали ребенку на день рождение набор майнкрафт иссушитель, пришел быстро, но итог при сборке - испорченное настроение ребенка и того кто приобрел конструктор. Детали из разных наборов.
Здравствуйте!
Проблема с перепутанными деталями действительно неприятная, но решаемая. Наш магазин занимается продажей оригинальных запечатанных наборов LEGO, поэтому все наши покупатели имеют право обратиться напрямую к производителям. Компания LEGO предусмотрела возникновение возможных проблем с комплектацией и деталями и предлагает следующий путь решения:
В НОВОМ НАБОРЕ LEGO® НЕДОСТАЮЩИЕ ДЕТАЛИ
Мы приносим извинения за то, что в вашем наборе LEGO недостающие детали. Не переживайте, мы отправим нужные вам детали на ваш домашний адрес. Перейдите в раздел «Кубики и детали» на веб-сайте службы поддержки клиентов и закажите недостающие детали. Если среди представленных нет нужной детали, проверьте, точно ли вы описали ее (полное описание указано на соответствующей страницы в инструкции по сборке) и правильно ли указали номер набора. После отправки детали мы отправим вам подтверждение по электронной почте.
Заказать недостающие детали (в вашем случае недостающий пакет с деталями) вы можете на сайте поддержки клиентов: <a href="https://www.lego.com/ru-ru/service/replacementparts?chosenFlow=2">https://www.lego.com/ru-ru/service/replacementparts?chosenFlow=2</a>
Если у вас возникнут вопросы и сложности, наши менеджеры помогут вам и проконсультируют. Обращайтесь по тел.: +7(499)499-12-35, +7(925)333-65-26.
Здравствуйте!
Проблема с перепутанными деталями действительно неприятная, но решаемая. Наш магазин занимается продажей оригинальных запечатанных наборов LEGO, поэтому все наши покупатели имеют право обратиться напрямую к производителям. Компания LEGO предусмотрела возникновение возможных проблем с комплектацией и деталями и предлагает следующий путь решения:
В НОВОМ НАБОРЕ LEGO® НЕДОСТАЮЩИЕ ДЕТАЛИ
Мы приносим извинения за то, что в вашем наборе LEGO недостающие детали. Не переживайте, мы отправим нужные вам детали на ваш домашний адрес. Перейдите в раздел «Кубики и детали» на веб-сайте службы поддержки клиентов и закажите недостающие детали. Если среди представленных нет нужной детали, проверьте, точно ли вы описали ее (полное описание указано на соответствующей страницы в инструкции по сборке) и правильно ли указали номер набора. После отправки детали мы отправим вам подтверждение по электронной почте.
Заказать недостающие детали (в вашем случае недостающий пакет с деталями) вы можете на сайте поддержки клиентов: <a href="https://www.lego.com/ru-ru/service/replacementparts?chosenFlow=2">https://www.lego.com/ru-ru/service/replacementparts?chosenFlow=2</a>
Если у вас возникнут вопросы и сложности, наши менеджеры помогут вам и проконсультируют. Обращайтесь по тел.: +7(499)499-12-35, +7(925)333-65-26.
Заказ на доставку был оформлен на сайте 08.07, оплачен, все данные заполнены корректно. После оформления не связались, хотя в письме указано, что связываться будут. Все попытки связаться с нашей стороны безуспешны, трубку никто не берет. Телефон, указанный для заказов на самовывоз, тоже не отвечает (абонент не доступен). Хочется хотя бы вернуть деньги, но для этого нужно найти эту компанию. Сегодня уже 11.07, остается ехать в их пункт выдачи. Если это воры, то не понимаю, откуда положительные отзывы и как они попали на Яндекс Маркет (видимо, самописные). На основании нашего реального случая советуем эту компанию здесь не рекламировать.
Просим прощения, по техническим причинам наш магазин не работал с 8 по 12 июля и мы не могли принимать звонки.
Сейчас проблема решена.
Деньги в полном объёме вернутся Вам на карту в ближайшее время
Просим прощения, по техническим причинам наш магазин не работал с 8 по 12 июля и мы не могли принимать звонки.
Сейчас проблема решена.
Деньги в полном объёме вернутся Вам на карту в ближайшее время
Мне очень понравилась оперативность сотрудников. Любой вопрос решается быстро и в пользу клиента. Заказ приняли быстро, сообщили номер по телефону и смс. Что особенно приятно, это предупредительность сотрудников магазина и корректное обращение с клиентами. Возможно отслеживание товара по номеру почты России, который тоже сообщают клиенту.
Большой ассортимент наборов. Популярные и эксклюзивные серии Lego, быстрая доставка курьером, возможность самовывоза со склада, недалеко от метро.
9 лет назад, Самара
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