Яндекс Маркет
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ЯндексЯндекс
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Отзывы о магазине HolySkin.ru

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Елизавета Кайсарова
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Отличный магазин
Способ покупки: самовывоз
Достоинства:
Мне понравилось особенно, когда у тебя происходит проблема с доставкой, или какие то нюансы, HolySkin отзывается моментально и решает быстро эту проблему. Отзывчивость, это самое главное в работе. Спасибо большое!
Год назад, Москва
Комментарий 157373778
Логотип HolySkin.ru
HolySkin.ru
Ответ официального представителя магазина
Добрый день, Елизавета! Спасибо Вам за приятный отзыв! Мы очень рады, что Вы остались довольны! Будем стараться для Вас и дальше! С уважением, HolySkin
Добрый день, Елизавета! Спасибо Вам за приятный отзыв! Мы очень рады, что Вы остались довольны! Будем стараться для Вас и дальше! С уважением, HolySkin
Пользователь удален
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Отличный магазин
Способ покупки: самовывоз
Достоинства:
Отличный ассортимент косметики. Очень нравится наличие небольших объемов и пробников. Многие товары пусть немного, но дешевле, чем в других местах.
Год назад, Москва
Комментарий 157374331
Логотип HolySkin.ru
HolySkin.ru
Ответ официального представителя магазина
Добрый день, Анна! Благодарим Вас за отзыв! Будем рады увидеть Вас и Ваши заказы снова! С уважением, HolySkin
Добрый день, Анна! Благодарим Вас за отзыв! Будем рады увидеть Вас и Ваши заказы снова! С уважением, HolySkin
Ирина
5
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Отличный магазин
Достоинства:
быстрая доставка
Недостатки:
нет
Комментарий:
отличный магазин
Год назад, Москва
Комментарий 151186641
Логотип HolySkin.ru
HolySkin.ru
Ответ официального представителя магазина
Добрый день! Спасибо вам за положительный отзыв. Искренне рады, что вам все понравилось. Благодарим, что выбрали нас. Будем рады увидеть вас снова.
Добрый день! Спасибо вам за положительный отзыв. Искренне рады, что вам все понравилось. Благодарим, что выбрали нас. Будем рады увидеть вас снова.
Екатерина
3
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: доставка
Достоинства:
Приятное оформление магазина
Недостатки:
Цены, отношение продавцов
Комментарий:
Раньше был хороший, достойный магазин. Но время идет, и увы, не на пользу магазину. Все чаще здесь стали работать не совсем компетентные сотрудники, задача которых продать (и чем дороже, тем лучше). Некоторые продавцы откровенно неклиентоориентированны. Раньше хоть пробники давали более-менее. Сейчас максимум один (это при том, что заказы на хорошие суммы). Видимо, пробники оседают в карманах сотрудников. Хотя получают эти пробники коробами. Берите пример с магазинов, которые работают в Юж.Корее. Придешь за кремчиком для лица, а тебе еще в нагрузку масок наскладывают или пенку дадут, и пробников пакет.
2 года назад, Санкт-Петербург
валентина новикова
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Отличный магазин
Способ покупки: самовывоз
Достоинства:
Хорошая упаковка,быстрая доставка,качественный товар.
Недостатки:
Ожидала пробники в подарок,но их не было.
2 года назад, Москва
Комментарий 151046930
Логотип HolySkin.ru
HolySkin.ru
Ответ официального представителя магазина
Добрый день! Спасибо вам за положительный отзыв. Также приносим извинения за отсутствие пробников. При оформлении следующего заказа напишите в комментарии, что вам не добавили пробники, и мы удвоим их количество.
Добрый день! Спасибо вам за положительный отзыв. Также приносим извинения за отсутствие пробников. При оформлении следующего заказа напишите в комментарии, что вам не добавили пробники, и мы удвоим их количество.
Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: самовывоз
Достоинства:
С сайтом Holyskin была знакома очень давно, ещё до пика популярности южнокорейской косметики, почти всегда всё устраивало и даже много пробников тогда ещё клали, но давно уже не заказывала.
Недостатки:
Забрав сегодня заказ из пв и открыв его была очень огорчена наплевательским отношением - упаковка товара вся пошарпанная и помятая, но что самое главное - ВСКРЫТАЯ! На упаковке есть порванная наклейка (явно не от производителя) с надписью 'NEW' прямо в том месте, где открывается упаковка и очевидно, что упаковка была вскрыта, иначе наклейка была бы целой. А сам тюбик крема не имеет защитной пленки, к сожалению, и вот как я должна быть уверена, что помимо вскрытой упаковки, не открывали ещё сам тюбик?! Да никак. Очень жаль потраченных денег..
Комментарий:
Возмутительно и очень обидно, что некогда любимый магазин южнокорейской косметики вот так скатился. Но зато положили открытку к 8-му марта и она тоже помятая была, кстати. :/ Лучше б Вы качество и целостность товара проверяли, прежде чем открытки класть. Года 4 назад поставила бы 5 звёзд, но сейчас рука на поднимается поставить больше 2х звёзд за такое безразличное отношение.
Изменить2 года назад, Москва
Комментарий 151048196
Логотип HolySkin.ru
HolySkin.ru
Ответ официального представителя магазина
Добрый день! Спасибо вам, что оставили отзыв. Для нас очень важна обратная связь. К сожалению, после транспортировки заказа мы не можем повлиять на то, чтобы сам товар пришел в первоначальном виде, но мы стараемся перед отгрузкой тщательно упаковать товары. На данный момент мы учли все замечания и пожелания клиентов, и вместо крафтовых пакетов мы снова вернулись к упаковке в виде коробки, чтобы максимально минимизировать ущербы заказов. Нам очень жаль, что вам пришлось столкнуться с данной ситуацией. Мы приносим искренние извинения за доставленные неудобства.
Добрый день! Спасибо вам, что оставили отзыв. Для нас очень важна обратная связь. К сожалению, после транспортировки заказа мы не можем повлиять на то, чтобы сам товар пришел в первоначальном виде, но мы стараемся перед отгрузкой тщательно упаковать товары. На данный момент мы учли все замечания и пожелания клиентов, и вместо крафтовых пакетов мы снова вернулись к упаковке в виде коробки, чтобы максимально минимизировать ущербы заказов. Нам очень жаль, что вам пришлось столкнуться с данной ситуацией. Мы приносим искренние извинения за доставленные неудобства.
Нубар Мамедзаде
3
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Отличный магазин
Способ покупки: доставка
Достоинства:
Цены, качество
Комментарий:
На сайте очень большой ассортимент разного рода товаров на любой вкус и карман. Я заказывала здесь себе сыворотку с гиалуроновой кислотой и маску для волос в первый раз. И была впечатлен приятными ценами. Понравилось, что менеджер вежливая, оперативно обработала заказ. Плюс заказ доставили раньше предполагаемой даты.
2 года назад, Щёлково
Комментарий 150121063
Логотип HolySkin.ru
HolySkin.ru
Ответ официального представителя магазина
Добрый день, Нубар! Благодарим Вас за отзыв. Будем ждать Вас снова! С уважением, команда HolySkin
Добрый день, Нубар! Благодарим Вас за отзыв. Будем ждать Вас снова! С уважением, команда HolySkin
Регина Ивах
3
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Отличный магазин
Способ покупки: доставка
Достоинства:
Нравятся цены, быстрая доставка и внимательность.
Комментарий:
Заказала косметику на подарок подруге, тональное средство, пудру и тушь, так как проверенное качество, себе покупаю постоянно. После оформления заказа достаточно быстро со мной связался менеджер по телефону, подтвердил заказ и уточнил детали доставки. Привез заказ курьер в удобный день, предварительно позвонив перед приездом. Внутри было все целое, без повреждений.
2 года назад, Москва
Комментарий 150121062
Логотип HolySkin.ru
HolySkin.ru
Ответ официального представителя магазина
Добрый день, Регина! Благодарим Вас за отзыв. Будем ждать Вас снова! С уважением, команда HolySkin
Добрый день, Регина! Благодарим Вас за отзыв. Будем ждать Вас снова! С уважением, команда HolySkin
Анна Кононова
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Отличный магазин
Способ покупки: доставка
Достоинства:
Качество продукции
Недостатки:
Не увидела
Комментарий:
Заказывала в магазине средства для ухода за кожей лица и парфюмерию. Заказ быстро обработали и доставили. Качество продукции отличное, объем крема не маленький- хватит надолго. Крем не жирный, гипоаллергенный, очень понравился, легко наносится и быстро впитывается, кожа после него как у младенца. Аромат парфюма именно тот, какой и хотела. Держится длительное время, независимо на коже или одежде. Думаю и дальше буду заказывать продукцию на этом сайте.
2 года назад, Тюмень
Комментарий 150121059
Логотип HolySkin.ru
HolySkin.ru
Ответ официального представителя магазина
Добрый день, Анна! Благодарим Вас за отзыв. Будем ждать Вас снова! С уважением, команда HolySkin
Добрый день, Анна! Благодарим Вас за отзыв. Будем ждать Вас снова! С уважением, команда HolySkin
Олег И.
4
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: самовывоз
Достоинства:
Нет
Недостатки:
Безответственность и равнодушие к судьбе заказов
Комментарий:
Сайт заверяет, что самая быстрая доставка, не позднее следующего дня от заказа. ЛОЖЬ!!! Заказ 18.12.2021 года. При размещении заказа всплывающее окно обещало получение заказа в тот же день. Фигвам. Оказывается, доставкой занимается BoxBerry, на сайте которого через форму отслеживания указана уже другая дата - 20.12.2021. Однако, ни 20-го, ни 21-го, ни 22-го заказа нет. А на вопрос в HolySkin где же заказ, получаю ответ, что я не я и хата не моя, типа это все они, а мы тут ни причем... Полная безответственность и наплевательское отношение к своим клиентам. Заказ был для подарка, а подарки надо дарить вовремя, а не когда привезут...
2 года назад, Москва
Комментарий 150121093
Логотип HolySkin.ru
HolySkin.ru
Ответ официального представителя магазина
Олег, добрый день! Очень сожалею, что вам пришлось столкнуться с задержкой по доставке. Действительно ваш заказ доставляли дольше, чем должны были, пожалуйста извините нас за это досадное недоразумение. К сожалению, ваш заказ был утерян курьерской службой поэтому нам пришлось отправлять его заново, чтобы вы получили его как можно скорее. Такие ошибки случаются крайне редко, может быть в 1 заказе из 1000, наш оператор сообщал вам об этом. Мы будем рады если вы захотите убедиться в этом самостоятельно и попробовать заказать что-нибудь еще раз! Спасибо вам и извините нас еще раз!
Олег, добрый день! Очень сожалею, что вам пришлось столкнуться с задержкой по доставке. Действительно ваш заказ доставляли дольше, чем должны были, пожалуйста извините нас за это досадное недоразумение. К сожалению, ваш заказ был утерян курьерской службой поэтому нам пришлось отправлять его заново, чтобы вы получили его как можно скорее. Такие ошибки случаются крайне редко, может быть в 1 заказе из 1000, наш оператор сообщал вам об этом. Мы будем рады если вы захотите убедиться в этом самостоятельно и попробовать заказать что-нибудь еще раз! Спасибо вам и извините нас еще раз!
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Заказ быстро обработали и доставили.\n Качество продукции отличное, объем крема не маленький- хватит надолго. Крем не жирный, гипоаллергенный, очень понравился, легко наносится и быстро впитывается, кожа после него как у младенца.\nАромат парфюма именно тот, какой и хотела. Держится длительное время, независимо на коже или одежде. \n Думаю и дальше буду заказывать продукцию на этом сайте.","pro":"Качество продукции","contra":"Не увидела","type":0,"delivery":0,"deliveredBy":null,"orderId":null,"votes":{"agree":0,"reject":1,"total":1,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Тюмень"},"isProblemResolved":false,"factors":[{"factorId":1,"value":5,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null},{"factorId":2,"value":5,"title":"Общение","factorType":0,"count":1,"factorStatistic":null},{"factorId":3,"value":5,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null},{"factorId":0,"value":5,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null}]},"148491434":{"entity":"review","id":"148491434","isCpa":false,"recommend":true,"shopId":205036,"userId":1470999738,"anonymous":0,"created":1640509576019,"averageGrade":5,"comment":"Заказала косметику на подарок подруге, тональное средство, пудру и тушь, так как проверенное качество, себе покупаю постоянно. 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Внутри было все целое, без повреждений.","pro":"Нравятся цены, быстрая доставка и внимательность.","contra":null,"type":0,"delivery":0,"deliveredBy":null,"orderId":null,"votes":{"agree":0,"reject":0,"total":0,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Москва"},"isProblemResolved":false,"factors":[{"factorId":0,"value":5,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null},{"factorId":1,"value":5,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null},{"factorId":3,"value":5,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null},{"factorId":2,"value":5,"title":"Общение","factorType":0,"count":1,"factorStatistic":null}]},"148587593":{"entity":"review","id":"148587593","isCpa":false,"recommend":true,"shopId":205036,"userId":838320258,"anonymous":0,"created":1640551301293,"averageGrade":5,"comment":"На сайте очень большой ассортимент разного рода товаров на любой вкус и карман. Я заказывала здесь себе сыворотку с гиалуроновой кислотой и маску для волос в первый раз. И была впечатлен приятными ценами. Понравилось, что менеджер вежливая, оперативно обработала заказ. 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Но зато положили открытку к 8-му марта и она тоже помятая была, кстати. :/ Лучше б Вы качество и целостность товара проверяли, прежде чем открытки класть. Года 4 назад поставила бы 5 звёзд, но сейчас рука на поднимается поставить больше 2х звёзд за такое безразличное отношение.","pro":"С сайтом Holyskin была знакома очень давно, ещё до пика популярности южнокорейской косметики, почти всегда всё устраивало и даже много пробников тогда ещё клали, но давно уже не заказывала.","contra":"Забрав сегодня заказ из пв и открыв его была очень огорчена наплевательским отношением - упаковка товара вся пошарпанная и помятая, но что самое главное - ВСКРЫТАЯ! На упаковке есть порванная наклейка (явно не от производителя) с надписью 'NEW' прямо в том месте, где открывается упаковка и очевидно, что упаковка была вскрыта, иначе наклейка была бы целой. А сам тюбик крема не имеет защитной пленки, к сожалению, и вот как я должна быть уверена, что помимо вскрытой упаковки, не открывали ещё сам тюбик?! 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Очень нравится наличие небольших объемов и пробников. 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