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Быстро отзвонился менеджер, заказ привезли на следующий день. Мы все по телефону с сотрудником согласовали, обсудили время доставки, которое будет для меня максимально удобным. Все четко. Курьер спокойно подождал пока я проверила комплектность покупки и неисправности на детских товарах, но дефектов так и не было!
Заказывал Bruder Внедорожник Land Rover Defender Station Wagon (02-596).
Сама машина оказалась грязной (!), а инструкция и наклейки, которые лежали внутри коробки - сушёные! О_о Да, бывает и такое.
После снятия плёнки с коробки (ребята молодцы, закатали коробку в стрейч-плёнку), обнаружил следы пальцев на посеревшей от пыли внутренней части коробки. Не придал этому значения и продолжил распаковывать товар. Только после того как снял с крыши авто блистер с мигалкой понял, в чёс дело - авто либо ОЧЕНЬ долго пылилось на грязном складе, либо пережило ремонт помещения, т.к. белая крыша автомобиля была в толстом слое серой пыли (вот прям как бетонная, после работы болгарки или штробореза).
Самое удивительное и необъяснимое ждало впереди - внутри коробки лежали разные бумажки (инструкции, предупреждения и наклейки), которые "повело", как после сушки следующей за промоканием.
Само авто на вид везде чистое: и подкапотка и салои колёса с обратной стороны. Что пережил этот товар перед доставкой - загадка.
Возникает резонный вопрос: не обман ли это, продажа такого товара под видом нового?
Приличные магазины указывают на подобные приколы перед продажей и делают скидку.
Комментарий:
Магазин с приколами, сложно рекомендовать делать покупки в таком.
Благо покупал не в подарок. Вот бы был подарок и для меня и для получателя.
24.12.2020 Заказала в этом магазине ель, но она не подошла по размерам. 30.12.2020 сдала товар надлежащего качества обратно продавцу. Товар приняли, но деньги не вернули и сроков возврата не озвучивают. В соответствии с ст 26.1 п 4 Закона о Защите прав потребителя срок возврата денежных средств за товар надлежащего качества 10 дней. Но возвращать деньги никто не собирается. У них есть целый претензионный отдел, т.к. претензии -это для них привычное дело.
По телефону девушка проконсультировала по наличию и оформила заказ и мы быстро поехали на самовывоз на Ал-кой и по номеру попросили выдать нам товар, осмотрели его. Заказ получили быстро. Приобрели конструкторы и игрушки нашим детям на нг, качеством довольны! С наступающими праздниками весь персонал магазина!
Оставил заказ. Позвонил оператор согласовали дату доставки 30.12.
Жду заказ 327849 весь день. Решил проверить статус. Оказывается он отменен. Звоню в магазин, звонок сбрасывается.
Заказала в подарок дочке кукольный домик. Всю дополнительную мебель тоже можно покупать на сайте, чтобы этот домик обновлять, модернизировать и улучшать со временем. Каждая позиция стоит примерно около 200-300 руб. Но зато есть все столики, шкафчики, даже кухонный гарнитур для кукол. Для того чтобы эта мебель спокойно вмешалась, нам пришлось купить просто огромный домик за 8800 руб. Но надеюсь, что дочке такой подарок на новый год понравится. Мне для нее ничего не жалко.
Подробная консультация по телефону об интересующем товаре, консультант знает все досконально, с ним было приятно пообщаться. Я получил вежливую и подробную консультацию. Цены одни из самых низких, на мебель есть гарантия. Также мне рассказали про обмен и возврат, в случае если что-то не подходит. Перезванивают они быстро и перед приездом курьера также звонят.
Еще летом в магазине заказывали разборную песочницу 2kids. До сих пор не написала отзыв, хотя пообещала сотруднику. В общем, собирать такую песочницу очень легко, можно разобрать на зиму и убрать в сторону, при доставке она тоже была собранной, поэтому занимала немного места. Отдельно можно покупать элементы стенок, если вдруг что-то сломается.
С заказом детских товаров не было проблем. Мы сразу нашли всё необходимое, оформили заявку на доставку, отправили на следующий день. Быстрое получили, плата за услугу небольшая. Мебель подняли на этаж, тоже за это пришлось отдать деньги курьерам. Всё необходимое будем смотреть здесь. По ценам магазин меня радует, переплачивать в других местах лично я не хочу вообще. И у меня много знакомых здесь заказывали, так что есть доверие к этой компании.
3 года назад, Москва
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