Уважаемый Анатолий . Приносим вам ещё раз извинения за ошибку на нашем сайте. В заказанном вами котле не была указана мощность и когда уточнили цена оказалась выше. Мы исправили ошибки и теперь цены соответствуют техническим данным .
Уважаемый Анатолий . Приносим вам ещё раз извинения за ошибку на нашем сайте. В заказанном вами котле не была указана мощность и когда уточнили цена оказалась выше. Мы исправили ошибки и теперь цены соответствуют техническим данным .
Достаточно быстро обрабатывают заказ, перезванивают и предлагают варианты развития событий по заказанному товару.
Недостатки:
Из-за огромного спроса на их магазин бывают очереди на обработку. Но это не совсем минус к магазину, а больше к начальству повод задуматься о расширении штата.
Комментарий:
Был сильно удивлён ценам на продукцию, решил попробовать заказать котёл. Заказ обработан в срок. Осталось подключить котёл и дополнить отзыв.
быстро, дешевле, чем у конкурентов, удобство самовывоза и помощи сотрудников.
Недостатки:
нет!
Комментарий:
Мой длинный комментарий начнется с того, что сейчас, в сентябре, мне приспичило поставить печку на дачу. Понравилась печка Экокамин. Ну ок, я поехала в сам экокамин, живу в 10 минутах. Позвонила, узнала, сказали приезжайте. В итоге в том магазине печка стоила 22.000, ну ладно, я не сравнивала с конкурентами, думала ну производитель же......
Короче, менеджер 3 раза мерил машину, сказал, что печка не влезет, отпускал дурацкие шутки и критиковал то, что я хочу увезти на своей машине. Ну а я люблю посмотреть, а потом забрать сразу же.
В итоге, ищу такую же печь в интернете и по первой ссылке выпадает Тепложар. Позвонила - в наличии есть печка, сказала, что приеду через час. Приехали с мужем, нам уже принесли печку, все рассказали о ней, сказали, что в машину влезет, все красиво уложим.
Клиентоориентированность - печка готова к моменту приезда. На звонки отвечают сразу, что очень круто.
Мне заботливо пронумеровали шамотные кирпичики из топки, потому что мы попросили вытащить из печки, чтобы не побились и сложили их в коробочки, сняли дверцу
И наконец погрузили в машину!!! За что огромное спасибо сотрудникам!!
В седан круз в багажник вошло как раз, имейте в виду, печка Бавария угловая (без блинов)
И последнее. Оказалось, что в тепложаре печка стоит 17600, в отличие от производителя (22000). Сказать, что мы в шоке - не сказать ничего. Мало того, что производитель продает в розницу дороже, так еще и не заинтересован в продаже.
Так что рекомендую к покупке печек в тепложаре!
Кроме того, находится в пределах Москвы, свободный заезд, склады, всё очень удобно.
Мы довольны покупкой!
Заказывали печь самовывозом, приехали, оказалось что её нет.
Оформили доставку на следующий день - не привезли.
Это уникальный магазин с отличным сервисом.
Приносим извинения за доставленные не удобства , и готовы сделать бесплатную доставку Вашего заказа. Сотрудник не разобрался в ситуации и отпустил заказ случайному покупателю. К сожалению это произошло в воскресение и склад не работал, мы не смогли переместить заказ в понедельник и предложили Вам на другой любой удобный день , Вы отказались. Еще раз приносим извинения и готовы исправить свою ошибку.
Приносим извинения за доставленные не удобства , и готовы сделать бесплатную доставку Вашего заказа. Сотрудник не разобрался в ситуации и отпустил заказ случайному покупателю. К сожалению это произошло в воскресение и склад не работал, мы не смогли переместить заказ в понедельник и предложили Вам на другой любой удобный день , Вы отказались. Еще раз приносим извинения и готовы исправить свою ошибку.
Заказал 8литровый казан. Специально искал с плоским дном. На фото был специально такой https://teplojar.ru/product/4391/
Привезли с круглым. Курьер на вопрос: «кому можно позвонить?», сказал, что ничего не знает и уехал. В магазине сказали, что интернетчики напутали и поставили картинку от 6 литрового, а он с плоским дном. Обман какой-то клиентов!
Здравствуйте. Проблему устранили! Еще раз приносим извинения всё исправили!
Здравствуйте. Проблему устранили! Еще раз приносим извинения всё исправили!
Читать дальше
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Специально искал с плоским дном. На фото был специально такой https://teplojar.ru/product/4391/\nПривезли с круглым. Курьер на вопрос: «кому можно позвонить?», сказал, что ничего не знает и уехал. В магазине сказали, что интернетчики напутали и поставили картинку от 6 литрового, а он с плоским дном. 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Все вежливо, грамотно. Доставили все быстро и вовремя. Спасибо.","contra":null,"type":0,"delivery":0,"deliveredBy":null,"orderId":null,"votes":{"agree":2,"reject":2,"total":4,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Мытищи"},"isProblemResolved":false,"factors":[{"factorId":0,"value":5,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null},{"factorId":1,"value":5,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null},{"factorId":3,"value":5,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null},{"factorId":2,"value":5,"title":"Общение","factorType":0,"count":1,"factorStatistic":null}]},"113175035":{"entity":"review","id":"113175035","isCpa":false,"recommend":true,"shopId":214804,"userId":305926092,"anonymous":0,"created":1600794859000,"averageGrade":5,"comment":"Мой длинный комментарий начнется с того, что сейчас, в сентябре, мне приспичило поставить печку на дачу. Понравилась печка Экокамин. Ну ок, я поехала в сам экокамин, живу в 10 минутах. Позвонила, узнала, сказали приезжайте. В итоге в том магазине печка стоила 22.000, ну ладно, я не сравнивала с конкурентами, думала ну производитель же......\nКороче, менеджер 3 раза мерил машину, сказал, что печка не влезет, отпускал дурацкие шутки и критиковал то, что я хочу увезти на своей машине. Ну а я люблю посмотреть, а потом забрать сразу же.\n\nВ итоге, ищу такую же печь в интернете и по первой ссылке выпадает Тепложар. Позвонила - в наличии есть печка, сказала, что приеду через час. Приехали с мужем, нам уже принесли печку, все рассказали о ней, сказали, что в машину влезет, все красиво уложим.\n\nКлиентоориентированность - печка готова к моменту приезда. На звонки отвечают сразу, что очень круто.\nМне заботливо пронумеровали шамотные кирпичики из топки, потому что мы попросили вытащить из печки, чтобы не побились и сложили их в коробочки, сняли дверцу\nИ наконец погрузили в машину!!! За что огромное спасибо сотрудникам!!\nВ седан круз в багажник вошло как раз, имейте в виду, печка Бавария угловая (без блинов)\n\nИ последнее. Оказалось, что в тепложаре печка стоит 17600, в отличие от производителя (22000). Сказать, что мы в шоке - не сказать ничего. 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