Хочу сказать спасибо! Спасибо за качественную консультацию, спасибо за такое терпение (а я девочка и ничего не понимаю в резине – туплю страшно)))), посоветовали резину Шины Pirelli Formula ICE 215/60/ R17. Я в восторге!
Каждый день, как в дороге, вспоминаю ребят добрыми словами!
Выбрали, приехала, сделали. ВСЕ!
Все быстро, четко и по делу.
Спасибо огромное! Побольше вам клиентов и процветания!
Алексей, благодарим за обратную связь. Мы рады, что нам удалось найти положительное решение сложившейся ситуации, которую вы описали в отзыве ниже.
Алексей, благодарим за обратную связь. Мы рады, что нам удалось найти положительное решение сложившейся ситуации, которую вы описали в отзыве ниже.
Читать дальше
Алексей Тростин
2
Отзыв не учитывается в рейтинге магазина
Недостатки:
Не понравилась работа с клиентами в части работы по возврату товара.
Комментарий:
Заказал диски. Пришли быстро, но один диск пришёл поврежденный. Заменить отказались, сказали что нет такого товара больше. Предложили оформить возврат всей партии, а не одного колёса как я хотел.
Предложили возместить ремонт, но только когда предоставлю документы и они из оценят. И я так понял оплатят не столько сколько я потратил, а столько сколько сочтут нужным (((
Алексей, добрый день!
Очень жаль, что вы столкнулись с таким негативным опытом. Как мы с вами обсуждали в переписке, дефект товар получил в момент доставки транспортной компанией ПЭК, что удалось выяснить благодаря отправленным вам фотографиям (на коробках были обнаружены дефекты).
После того, как покупатель принимает товар в транспортной компании и подписывает документы - предъявить требования ТК более не представляется возможным.
Мы в таких случаях всегда идем навстречу и предлагаем или оформить полный возврат (так как понятия "частичный возврат" у нас нет, мы отгружаем и получаем денежные средства за комплект колес), или компенсировать вам стоимость ремонтных работ. Собственно, вам мы так же предложили данные опции.
Полный возврат вы делать не захотели, стоимость ремонта вы не представили (ни в каком виде) с сентября.
Алексей, добрый день!
Очень жаль, что вы столкнулись с таким негативным опытом. Как мы с вами обсуждали в переписке, дефект товар получил в момент доставки транспортной компанией ПЭК, что удалось выяснить благодаря отправленным вам фотографиям (на коробках были обнаружены дефекты).
После того, как покупатель принимает товар в транспортной компании и подписывает документы - предъявить требования ТК более не представляется возможным.
Мы в таких случаях всегда идем навстречу и предлагаем или оформить полный возврат (так как понятия "частичный возврат" у нас нет, мы отгружаем и получаем денежные средства за комплект колес), или компенсировать вам стоимость ремонтных работ. Собственно, вам мы так же предложили данные опции.
Полный возврат вы делать не захотели, стоимость ремонта вы не представили (ни в каком виде) с сентября.
Василий, добрый день!
Благодарим вас, что нашли время поделиться отзывом о заказе в нашем магазине!
Будем рады видеть ваши следующие заказы!
Василий, добрый день!
Благодарим вас, что нашли время поделиться отзывом о заказе в нашем магазине!
Будем рады видеть ваши следующие заказы!
Читать дальше
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