Яндекс Маркет
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ЯндексЯндекс
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Отзывы о магазине Kinobay.ru

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Денис Мишакин
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: доставка
Достоинства:
Акционная цена
Недостатки:
Если бы не акция, товар в магазине дорогой. Товар за 25 000 рублей, можно было доставить и бесплатно. Попросил курьера затащить товар в тамбур подъезда офисного здания, он ответил что 43 кг. он не потянет, пришлось тратить время и ехать в офис чтобы самому пронести 10 метров до подъезда.
3 года назад, Москва
Наталья
3
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Отличный магазин
Способ покупки: самовывоз
Достоинства:
Все пришло во время. Отлично упаковано. Самая низкая цена на маркете
Недостатки:
Не выявлено
Комментарий:
Заказ 8994. Колонки решили проверять уже дома. Все работает. Царапин нет. Спасибо.
4 года назад, Москва
Александр С.
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Отличный магазин
Способ покупки: самовывоз
Достоинства:
Качественное описание лота. Отличный товар по нормальной цене, именно то, что искал. Обработка заказа быстрая. Уведомления о состоянии заказа поступают четко, без задержек.
Недостатки:
Не выявил.
Комментарий:
Пункт самовывоза очень удобно расположен, буквально три минуты пешком от станции метро. Так же, на машине есть удобный подъезд и парковка рядом.
4 года назад, Москва
Сергей Сергей
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Отличный магазин
Способ покупки: самовывоз
Достоинства:
Удобный пункт самовывоза по дороге домой, рядом с метро Ховрино (минуты 4 пешком). Возможность предоплаты Я.Деньгами.
Комментарий:
Заказывал кронштейн для ТВ 65". Цена ниже значительной части конкурентов на яндекс маркете и бесплатный самовывоз, что немаловажно. Чуть-чуть опаздывал к закрытию магазина, в итоге всё решилось мои телефонным звонком с просьбой подождать 5 минут. udpt: кронштейн сломался (телек поймали), деньги вернули, всё вежливо и достойно. Сотрудники - очень вежливые.
4 года назад, Москва
Роман
3
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: самовывоз
Достоинства:
Ничего. Ужасный сервис!!!
Недостатки:
С клиентами не советуются. Решают сами когда отменять заказ.Чтобы вернуть свою предоплату нужно писать им письмо с просьбой об этом.
Комментарий:
Неисполняют заказы. Неприятное впечатление от общения с оператором по телефону. Вынуждают отказатся от заказа. Сначала просят внести предоплату за товар через ссылку на e-mail. После того как вы оплачиваете звонят на следующий день и говорят, что сломался сервер и они решили отменить заказ и вернуть деньги. Но для того чтобы они вернули вам ваши деньги, вам надо еще раз писать им письмо с просьбой об этом.
4 года назад, Москва
Комментарий 102578968
Логотип Kinobay.ru
Kinobay.ru
Ответ официального представителя магазина
Здравствуйте, заказ не смогли выполнить по техническим причинам. Просим письмо о возврате потому, что мы не знаем реквизиты для возврата средств (когда Вы вносите предоплату, данные по Вашей карте нам не доступны). На данный момент денежные средства Вам возвращены.
Здравствуйте, заказ не смогли выполнить по техническим причинам. Просим письмо о возврате потому, что мы не знаем реквизиты для возврата средств (когда Вы вносите предоплату, данные по Вашей карте нам не доступны). На данный момент денежные средства Вам возвращены.
Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: самовывоз
Достоинства:
Ничего.
Недостатки:
Ничего не оправдало.
Комментарий:
Если бы не было столько положительных отзывов, то можно было бы сделать вывод что этот магазин - "кидалово". А так - получают деньги с легкостью, процедура возврата не отработана (или не существует). По заказу сначала не было никакой реакции. После звонка - прислали ссылку для предоплаты (180 руб). Кстати, первый интернет-магазин в моей практике, где просят предоплату. После предоплаты сразу поступило сообщение о том, что товар отправлен на пункт самовывоза. Потом оказалось, что товара нет - предложили сообщить номер карты для возврата денег. Банк категорически не рекомендует сообщать номер карты кому-либо (действительно, обычно возвращают деньги на карту, с которой произведена оплата без всяких проблем, например в РЖД). Сообщил номер счета и реквизиты банка для перечисления денег. Перечислить не могут, переписка прекратилась. В общем получается, что денежки "уплыли".
Изменить4 года назад, Москва
Комментарий 102579036
Логотип Kinobay.ru
Kinobay.ru
Ответ официального представителя магазина
К сожалению, не получается перевести денежные средства по предоставленным Вами реквизитам. В приложении Сбербанка есть функция предоставить реквизиты для перевода, пож-та, предоставьте данные реквизиты и мы вернем денежные средства.
К сожалению, не получается перевести денежные средства по предоставленным Вами реквизитам. В приложении Сбербанка есть функция предоставить реквизиты для перевода, пож-та, предоставьте данные реквизиты и мы вернем денежные средства.
Комментарий 102598759
Имя скрыто
Какие еще реквизиты Вам нужны, господа? Я предоставил Вам все необходимые реквизиты банка, который обслуживает мой расчетный счет. Вы забыли упомянуть о том, что попытки перевода денежных средств осуществляются с карты Сбербанка на мой банковский счет не предназначенный для он-лайн переводов (это ограничения Сбарбанка для Вашей карты, которые подтвердил представитель Сбербанка). Удивляет, что организация, ведущая торговую деятельность, принимающая денежные средства от клиентов, не имеет расчетного счета в банке, с которого можно осуществлять банковские операции. Получается, у Вас только "черный нал" ??? Ну так возвращайте деньги наличными в кассу банка, который я указал. Другого способа возврата денег я не вижу, но долги, какими бы они ни были, надо возвращать. Повторно обращаю Ваше внимание на то, что банк категорически не рекомендует сообщать номер карты кому-либо. Обратите внимание на то, что всегда (в том числе на print-screen Ваших попыток он-лайн перевода денежных средств) указываются только последние 4 цифры номера банковской карты.
Какие еще реквизиты Вам нужны, господа? Я предоставил Вам все необходимые реквизиты банка, который обслуживает мой расчетный счет. Вы забыли упомянуть о том, что попытки перевода денежных средств осуществляются с карты Сбербанка на мой банковский счет не предназначенный для он-лайн переводов (это ограничения Сбарбанка для Вашей карты, которые подтвердил представитель Сбербанка). Удивляет, что организация, ведущая торговую деятельность, принимающая денежные средства от клиентов, не имеет расчетного счета в банке, с которого можно осуществлять банковские операции. Получается, у Вас только "черный нал" ??? Ну так возвращайте деньги наличными в кассу банка, который я указал. Другого способа возврата денег я не вижу, но долги, какими бы они ни были, надо возвращать. Повторно обращаю Ваше внимание на то, что банк категорически не рекомендует сообщать номер карты кому-либо. Обратите внимание на то, что всегда (в том числе на print-screen Ваших попыток он-лайн перевода денежных средств) указываются только последние 4 цифры номера банковской карты.
Александр Кривцов
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Недостатки:
Заказал товар в этом магазине, потому что нужно было быстро, приехать нет возможности. Доставка указана как следующий день. Оператор позвонил, обсудили заказ, курьер должен был позвонить "завтра за час". В итоге весь день прождал как дурак, ни звонка, ни курьера. Доставка до 20:00. В 19:10 звоню в магазин, спросить, что за дела, там никого, автоответчик говорит, они до 19:00 работают. Ни на следующий день, ни после мне никто не перезвонил, ничего не уточнил. У меня общаться желания нет. Хорошо хоть не оплатил сразу с карты.
4 года назад, Москва
Андрей А.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: самовывоз
Достоинства:
Нет
Недостатки:
Настольную лампу продать не смогли
Комментарий:
Приняли заказ и, получив предоплату, позвонили на следующий день и сказали, что самовывоз переносится на следующий день. В назначенный день снова позвонили и сказали, что продать не смогут, товара нет. Потрачены деньги и время.
4 года назад, Москва
Комментарий 102579049
Логотип Kinobay.ru
Kinobay.ru
Ответ официального представителя магазина
Здравствуйте, приносим свои извинения за доставленные неудобства. Сумма предоплаты Вам возвращена.
Здравствуйте, приносим свои извинения за доставленные неудобства. Сумма предоплаты Вам возвращена.
Екатерина Рогачева
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Достоинства:
Низкая заявленная цена товара.
Недостатки:
Наличие товара не соответствует заявленному. Плохая связь с клиентами. Форма заказа не дает номера заказа или других данных. Оплата только наличными.
Комментарий:
После заказа товара мне не перезвонили. На следующий день было написано письмо для прояснения ситуации. Мне ответили, что товар закончился.
4 года назад, Москва
Алексей В.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Отличный магазин
Способ покупки: самовывоз
Достоинства:
Пункт самовывоза в четырех минутах от метро Ховрино. Схема на  сайте есть - третий дом от станции, всё просто). Заказ делал накануне, смс-оповещение и письмо на почту о готовности получил на следующий день после обеда. Чётко, ясно, оперативно.
Недостатки:
Здесь мне нечего сказать.
Комментарий:
Искал Wi-Fi роутер Netis WF2419E, предложение от магазина Kinobay.ru оказалось в первых строчках с самой низкой ценой. И роутер оказался 10/10, и магазин не подкачал) Да, предложение тоже есть. Ребята из Kinobay.ru, укажите на схеме на своём сайте, что нужен именно выход №5 со станции метро. Я не из Москвы, не слишком ловко ориентируюсь. И из-за отсутствия этой информации пришлось немного поисследовать местность... И ещё, если время работы было бы до 20, это тоже добавило бы удобства. ... Спасибо за вашу работу!
4 года назад, Москва
Комментарий 102501119
Логотип Kinobay.ru
Kinobay.ru
Ответ официального представителя магазина
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И роутер оказался 10/10, и магазин не подкачал)\nДа, предложение тоже есть. Ребята из Kinobay.ru, укажите на схеме на своём сайте, что нужен именно выход №5 со станции метро. Я не из Москвы, не слишком ловко ориентируюсь. И из-за отсутствия этой информации пришлось немного поисследовать местность... И ещё, если время работы было бы до 20, это тоже добавило бы удобства.\n...\nСпасибо за вашу работу!","pro":"Пункт самовывоза в четырех минутах от метро Ховрино. Схема на  сайте есть - третий дом от станции, всё просто). Заказ делал накануне, смс-оповещение и письмо на почту о готовности получил на следующий день после обеда. 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На следующий день было написано письмо для прояснения ситуации. Мне ответили, что товар закончился. ","pro":"Низкая заявленная цена товара.","contra":"Наличие товара не соответствует заявленному. Плохая связь с клиентами.\nФорма заказа не дает номера заказа или других данных. Оплата только наличными.","type":0,"delivery":0,"deliveredBy":null,"orderId":null,"votes":{"agree":0,"reject":0,"total":0,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Москва"},"isProblemResolved":false,"factors":[{"factorId":0,"value":1,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null}]},"97599408":{"entity":"review","id":"97599408","isCpa":false,"recommend":false,"shopId":245614,"userId":372494537,"anonymous":0,"created":1574711512000,"averageGrade":1,"comment":"Приняли заказ и, получив предоплату, позвонили на следующий день и сказали, что самовывоз переносится на следующий день. В назначенный день снова позвонили и сказали, что продать не смогут, товара нет. 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Доставка указана как следующий день. Оператор позвонил, обсудили заказ, курьер должен был позвонить \"завтра за час\". В итоге весь день прождал как дурак, ни звонка, ни курьера. Доставка до 20:00. В 19:10 звоню в магазин, спросить, что за дела, там никого, автоответчик говорит, они до 19:00 работают. Ни на следующий день, ни после мне никто не перезвонил, ничего не уточнил. У меня общаться желания нет. 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А так - получают деньги с легкостью, процедура возврата не отработана (или не существует).\nПо заказу сначала не было никакой реакции. После звонка - прислали ссылку для предоплаты (180 руб). Кстати, первый интернет-магазин в моей практике, где просят предоплату. После предоплаты сразу поступило сообщение о том, что товар отправлен на пункт самовывоза. Потом оказалось, что товара нет - предложили сообщить номер карты для возврата денег. Банк категорически не рекомендует сообщать номер карты кому-либо (действительно, обычно возвращают деньги на карту, с которой произведена оплата без всяких проблем, например в РЖД). Сообщил номер счета и реквизиты банка для перечисления денег. Перечислить не могут, переписка прекратилась. В общем получается, что денежки \"уплыли\".","pro":"Ничего.","contra":"Ничего не оправдало.","type":0,"delivery":1,"deliveredBy":null,"orderId":"№ заказа 28547","votes":{"agree":0,"reject":0,"total":0,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Москва"},"isProblemResolved":false,"factors":[{"factorId":3,"value":1,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null},{"factorId":0,"value":1,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null},{"factorId":1,"value":1,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null},{"factorId":2,"value":2,"title":"Общение","factorType":0,"count":1,"factorStatistic":null}]},"98156902":{"entity":"review","id":"98156902","isCpa":false,"recommend":false,"shopId":245614,"userId":589799721,"anonymous":0,"created":1575678228000,"averageGrade":1,"comment":"Неисполняют заказы. Неприятное впечатление от общения с оператором по телефону. Вынуждают отказатся от заказа. Сначала просят внести предоплату за товар через ссылку на e-mail. После того как вы оплачиваете звонят на следующий день и говорят, что сломался сервер и они решили отменить заказ и вернуть деньги. Но для того чтобы они вернули вам ваши деньги, вам надо еще раз писать им письмо с просьбой об этом.\n","pro":"Ничего. Ужасный сервис!!!","contra":"С клиентами не советуются. Решают сами когда отменять заказ.Чтобы вернуть свою предоплату нужно писать им письмо с просьбой об этом.","type":0,"delivery":1,"deliveredBy":null,"orderId":"28571","votes":{"agree":0,"reject":0,"total":0,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Москва"},"isProblemResolved":false,"factors":[{"factorId":1,"value":1,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null},{"factorId":0,"value":1,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null},{"factorId":2,"value":1,"title":"Общение","factorType":0,"count":1,"factorStatistic":null},{"factorId":3,"value":1,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null}]},"98419459":{"entity":"review","id":"98419459","isCpa":false,"recommend":true,"shopId":245614,"userId":360776364,"anonymous":0,"created":1576141017000,"averageGrade":5,"comment":"Заказывал кронштейн для ТВ 65\". Цена ниже значительной части конкурентов на яндекс маркете и бесплатный самовывоз, что немаловажно. Чуть-чуть опаздывал к закрытию магазина, в итоге всё решилось мои телефонным звонком с просьбой подождать 5 минут. \n\nudpt: кронштейн сломался (телек поймали), деньги вернули, всё вежливо и достойно. Сотрудники - очень вежливые.","pro":"Удобный пункт самовывоза по дороге домой, рядом с метро Ховрино (минуты 4 пешком). Возможность предоплаты Я.Деньгами.","contra":null,"type":0,"delivery":1,"deliveredBy":null,"orderId":"28487","votes":{"agree":0,"reject":0,"total":0,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Москва"},"isProblemResolved":false,"factors":[{"factorId":0,"value":5,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null},{"factorId":1,"value":5,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null},{"factorId":3,"value":5,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null},{"factorId":2,"value":5,"title":"Общение","factorType":0,"count":1,"factorStatistic":null}]},"98546029":{"entity":"review","id":"98546029","isCpa":false,"recommend":true,"shopId":245614,"userId":280342825,"anonymous":0,"created":1576347473000,"averageGrade":5,"comment":"Пункт самовывоза очень удобно расположен, буквально три минуты пешком от станции метро. Так же, на машине есть удобный подъезд и парковка рядом.","pro":"Качественное описание лота. Отличный товар по нормальной цене, именно то, что искал. Обработка заказа быстрая. 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