Виктория, добрый день!
Благодарим Вас за покупку в нашем магазине и отзыв. Мы грузим весь товар под камеру, корзины всегда целые и в коробках. Вы можете обратиться в поддержку Яндекс Маркета. Мы так же можем предоставить видео отгрузки и доказать целостность упаковки. Скорее всего повреждения произошли в момент доставки Вам. Так же, мы можем дослать Вам новую корзину. Свяжитесь с нами, пожалуйста (по правилам Я.Маркета, сообщить почту, контактный телефон или запросить Ваш номер напрямую мы не имеем права). Благодарим за понимание!
Виктория, добрый день!
Благодарим Вас за покупку в нашем магазине и отзыв. Мы грузим весь товар под камеру, корзины всегда целые и в коробках. Вы можете обратиться в поддержку Яндекс Маркета. Мы так же можем предоставить видео отгрузки и доказать целостность упаковки. Скорее всего повреждения произошли в момент доставки Вам. Так же, мы можем дослать Вам новую корзину. Свяжитесь с нами, пожалуйста (по правилам Я.Маркета, сообщить почту, контактный телефон или запросить Ваш номер напрямую мы не имеем права). Благодарим за понимание!
Привезли не тот товар, заказывала 16 раму, привезли 18, дешевле на 1500 тысячи заказанного. Не хотят возвращать разницу в деньгах. Очень плохой продавец. Не советую!
Анна, добрый день! Приносим извинения за доставленные неудобства, на складе произошел пересорт. действительно отгрузили не ту раму. Цена велосипеда не зависит от размера рамы, одна и та же модель в разных размерах не может стоить дороже или дешевле. Видимо, возникло какое-то недоразумение. Возможно, оно связано с тем, что в начале апреля прошло подорожание, сейчас велосипед стоит 18500р. Возможно, Вы оплачивали заказ на маркете. и не прошла какая-то скидка? Так или иначе, претензии по возврату части денег от Вас нам не поступало, поэтому отказать в компенсации, как написано в Вашем отзыве, мы не могли. Мы всегда открыты для общения, готовы решить любые вопросы. обращайтесь.
Анна, добрый день! Приносим извинения за доставленные неудобства, на складе произошел пересорт. действительно отгрузили не ту раму. Цена велосипеда не зависит от размера рамы, одна и та же модель в разных размерах не может стоить дороже или дешевле. Видимо, возникло какое-то недоразумение. Возможно, оно связано с тем, что в начале апреля прошло подорожание, сейчас велосипед стоит 18500р. Возможно, Вы оплачивали заказ на маркете. и не прошла какая-то скидка? Так или иначе, претензии по возврату части денег от Вас нам не поступало, поэтому отказать в компенсации, как написано в Вашем отзыве, мы не могли. Мы всегда открыты для общения, готовы решить любые вопросы. обращайтесь.
Велосипед привезли не того цвета, коробка повреждена, корзина от велосипеда была не в коробке, оказалась вся мятая, пришлось выправлять. Делать возврат или ждать замену уже времени нет, велосипед нужен уже сейчас. Очень расстроилась.
Добрый день, Евгения! Получили отзыв. Очень жаль, что Вы остались недовольны покупкой. В заказе был указан пурпурный цвет, Вам его и отгрузили. Нашей ошибки нет. На карточке товара 2 фотографии, они относятся к разным цветам, видимо, это ввело Вас в заблуждение. Относительно корзины - мы грузим весь товар под камеру, корзины всегда целые и в коробках. В данном случае нашей вины нет,
Попробуйте обратиться в поддержку Яндекс маркета. Мы можем предоставить видео отгрузки и доказать целостность упаковки. Тем самым это вина маркета. Можем дослать Вам новую корзину. Свяжитесь с нами, пожалуйста. info@stels-rf По правилам маркета, сообщить телефон или запросить Ваш напрямую не имеем права. Благодарим за понимание.
Добрый день, Евгения! Получили отзыв. Очень жаль, что Вы остались недовольны покупкой. В заказе был указан пурпурный цвет, Вам его и отгрузили. Нашей ошибки нет. На карточке товара 2 фотографии, они относятся к разным цветам, видимо, это ввело Вас в заблуждение. Относительно корзины - мы грузим весь товар под камеру, корзины всегда целые и в коробках. В данном случае нашей вины нет,
Попробуйте обратиться в поддержку Яндекс маркета. Мы можем предоставить видео отгрузки и доказать целостность упаковки. Тем самым это вина маркета. Можем дослать Вам новую корзину. Свяжитесь с нами, пожалуйста. info@stels-rf По правилам маркета, сообщить телефон или запросить Ваш напрямую не имеем права. Благодарим за понимание.
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