Первый раз сталкиваюсь с таким интернет магазином!!!!
Ни кому не советую!!!
08 февраля сделала заказ с доставкой на смеситель для раковиныGrohe Eurosmart арт.23923002 . Цена 6509 руб. . Позвонила в магазин, мне менеджер Дарья подтвердила наличие по артиклу и сказала оплатить заказ № 29351Z от 08.02.2021, после оплаты мне было сказано, что заказ завтра, т.е. 09.02.2021 будет передан в доставку. Но на следующий день на складе оказался пересорт и данный смеситель поступит на склад 15.03 (15 МАРТА!!!!!!), на что я согласилась подождать до 15 МАРТА!!!!, при этом Дарья озвучила, что цена за мной зафиксировна! Но ни 15, 16......... и даже 22 марта мне сместель никто не привез. С 15 марта на мои звонки отвечает менеджер Ксения. И на мою просьбу привезти мне что -то похожее на то, что я заказала, высылает мне товары по стоимости 14040 руб. На мой вопрос о фиксировании цены. Был ответ, но там же другой артикл. Первый раз я так попала, Больше никогда, ни копейки ни кому не переведу, пока не увижу свой заказ. И Вам не советую. Магазин завлекает ценами, а по факту ничего на складе нет. А потом начинаются проблемы с возвратом денег. То напишите это, то заполните то. Короче РАЗВОДИЛОВО!!!!!!!
Цену согласовали ниже, чем в др.магазинах. В отличие от некоторых, смогли прислать реальные фото товара по WhatsApp для уверенности. Вежливый менеджер Юлия. Доставка в регион бесплатная. Оплата по безналу
Компания отправляет покупки компанией DPD, которая рассчитана на безработных, видимо, потому что окно доставки с 9 до 18 с понедельника по пятницу. За доставку в выходные нужно доплачивать, но сделать этого у меня не получилось,а менеджерам компании было всё равно.
Комментарий:
После двухнедельных переговоров я - магазин - транспортная компания, мне так и не удалось получить свою покупку.
Боже вас упаси связываться с этой компанией! Низкий ценник в магазине не стоит сил, времени и нервов, которые я потратил
Добрый день!
Приносим свои извинения за доставленные Вам неудобства. Сожалеем, что несогласованность действий и ошибка со стороны наших партнеров по доставке (транспортной компании DPD) привели к негативному мнению с Вашей стороны относительно нашей компании.
По данному инциденту мы оформили претензию в ТК DPD и дополнили информацию о курьерской доставке на нашем сайте условиями доставки в выходные и праздничные дни через компанию.
Благодарим за отзыв.
Надеемся, что разбор данного инцидента поможет нам избежать подобных ситуаций в будущем.
Добрый день!
Приносим свои извинения за доставленные Вам неудобства. Сожалеем, что несогласованность действий и ошибка со стороны наших партнеров по доставке (транспортной компании DPD) привели к негативному мнению с Вашей стороны относительно нашей компании.
По данному инциденту мы оформили претензию в ТК DPD и дополнили информацию о курьерской доставке на нашем сайте условиями доставки в выходные и праздничные дни через компанию.
Благодарим за отзыв.
Надеемся, что разбор данного инцидента поможет нам избежать подобных ситуаций в будущем.
Заказывала пеленальный столик.
Товар получили очень быстро.С нами работала менеджер Линара хочу выразить огромную благодарность.
Линара профессионал в своем деле,все делает четко,быстро,дает консультации на 5+
очень приятно было с Вами работать
СПАСИБО
4 года назад, Усть-Каменогорск
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