Неплохие цены и качество хорошее красок для волос. Заказывала раза 3. Часто проблемы с длительностью доставки, но все приходило в хорошем виде.
Недостатки:
Вчера сделала заказ, оплата прошла. Жду какую то информацию на почту или звонок, когда мне его доставят?
Позвонила по двум указанным у вас телефонам, оба не активны.
Заказала обратный звонок два раза - никто не звонит, хотя указано в течении 15 минут перезвонят…
Кто то живой там есть?? Жду обратную связь!
Дополняю - у них даже почта не работает, туда не написать.
Как то 4000 не хочется выкидывать.
Был сделан заказ на сайте, в течение двух недель никакого подтверждения не было получено и потом курьер привозит уже заказ!!!! Причем мною отправлялся запрос на эл почту, с уточнением, что происходит с заказом и никто на запрос не ответил. Обратной связи с ИМ нет!
Комментарий:
До этой ситуации заказывала несколько лет в этом интернете магазине и все было нормально
Пыталась сделать заказ на сайте, но даже этого не получилось, когда в корзине попыталась ввести доставку город Москва постоянно выдавал что данный адрес для доставки недоступен. Также выбрать пункт самовывоза в личном кабинете тоже невозможно.
Ребята вам надо что-то делать с сайтом. Попыталась позвонить магазин, там никто не подошел, после этого делать заказ в данном магазине отпадает желание.
Уважаемая Ольга, мы сожалеем, что Вам не удалось оформить заказ в личном кабинете и никто из наших сотрудников не пришел к Вам на помощь. Пожалуйста, напишите запрос нам на почту, чтобы мы могли разобраться с ошибкой, которая возникла у Вас. Будем рады видеть Вас среди наших покупателей.
Уважаемая Ольга, мы сожалеем, что Вам не удалось оформить заказ в личном кабинете и никто из наших сотрудников не пришел к Вам на помощь. Пожалуйста, напишите запрос нам на почту, чтобы мы могли разобраться с ошибкой, которая возникла у Вас. Будем рады видеть Вас среди наших покупателей.
Два картриджа были открыты, очевидно что это не в процессе транспортировки произошло, т.к. упаковка изнутри была грязной и имелись следы вскрытия пластиковой упаковки данного набора. Заказ не выкупила, т.к. товарный вид был испорчен.
Комментарий:
попробую сделать еще один заказ, надеюсь все будет хорошо. позже отпишусь )))
Александра, будем разбираться в ситуации, приносим извинения за недочеты. В таких случаях мы рекомендуем фиксировать все недостатки с помощью фото и актов приемки заказа, чтобы мы могли выяснить, в чем причина таких ситуаций.
И все же мы надеемся на повторный заказ, чтобы Вы остались довольны)
Александра, будем разбираться в ситуации, приносим извинения за недочеты. В таких случаях мы рекомендуем фиксировать все недостатки с помощью фото и актов приемки заказа, чтобы мы могли выяснить, в чем причина таких ситуаций.
И все же мы надеемся на повторный заказ, чтобы Вы остались довольны)
Заказала товар 4.04.2019, на следующий день позвонил менеджер - подтвердили доставку. Доставили через Бохберри уже 9.04.2019 г. в Волгоград. Товар был хорошо упакован, целостность не нарушена. Спасибо большое магазину за оперативность, буду заказывать еще.
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