Яндекс Маркет
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ЯндексЯндекс
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Отзывы о магазине Сантех-Россия

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Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: доставка
Достоинства:
Очень быстрая доставка
Недостатки:
Гарантийные документы получила по почте спустя месяц после получения товара. Документы были отправлены, но мне ничего об этом не сообщили, что и послужило причиной для написания этого отзыва. При получении товара - отсутствие гарантии (незаполненный гарантийный талон), чека, товарной накладной.
Комментарий:
Купили Status Premium 400 измельчитель пищевых отходов. Доставка быстрая, товар новый, исправный. Но.. Никаких документов о продаже не прилагалось ни чека, ни товарной накладной и , самое неприятное, в гарантийном талоне не было печати магазина, даты продажи и прочее. Дальше последовала НЕДЕЛЬНАЯ переписка с продавцом по поводу предоставления этих документов. Переписка, потому что телефон на прием звонков не работает, онлайн-чат не "онлайн" Причем продавец утверждал, что всё прикрепил сверху коробки и транспортники это потеряли (хотя всегда интернет-магазины это кладут внутрь). Прошу электронную копию чека на почту- высылают фото чека без наименования товара в чеке - это не вариант для гарантии. В конце концов обещают 16.09.2020 выслать письмом заполненный гарантийный талон и ... больше на связь не выходят. Письмо с гарантийными документами я получаю только 12.10.20. О том, что документы высланы мне 24.09.20 не сообщили ни в переписке, ни в ответе на отзыв. Из минусов, то что в почте в письмах не подписываются никак, нет ссылки на магазин, контактного телефона, из электронного адреса тоже непонятно с кем общаешься, т.е. обезличено максимально. Если покупатель не сохранит себе адрес магазина отдельно где-то, то и пожаловаться не на кого. Прекрасная ценовая политика и оптимальная логистика, минусы - описаны. Проблема решена.
Изменить3 года назад, Воронеж
Анна У.
4
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Отличный магазин
Способ покупки: доставка
Достоинства:
Данный магазин и его сотрудники меня выручили ОЧЕНЬ!!! Я долго искала конкретно нужный мне смеситель и нашла его только на этом сайте по очень приятной цене. Вежливая в общении девушка не только профессионально проконсультировала меня, но и еще помогла мне в выборе дозатора по моей просьбе (я сомневалась). Предложила мне вариант доставки двух понравившихся мне дозатора. На месте я выбрала то, что мне нужно. Данное решение меня порадовало. Не стыдно порекомендовать данный магазин. Рекомендую!!!
Недостатки:
Не обнаружила
Комментарий:
Спасибо большое за помощь!!! Оперативную доставку и приятные цены. Отличных Вам продаж!
4 года назад, Подольск
Комментарий 102973499
Сантех-Россия
Ответ официального представителя магазина
Спасибо Вам большое!
Спасибо Вам большое!
Sergey Filinykh
3
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Достоинства:
Их нет
Недостатки:
По факту нет товара в наличии
Комментарий:
Нашел через маркет товар, зашел, добавил в корзину, ОПЛАТИЛ! Все, полное молчание. писем нет, звонка оператора нет. Звоню им сам, спрашиваю когда привезете... а они, "товара нет в наличии".. Нормально так, оплаченного товара нет в наличии, потом эпопея с возвратом средств.. Крайне не рекомендую работать с такими компаниями.
4 года назад, Люберцы
Комментарий 102572128
Эпопея, что я потерял свое время на заказ товара, ожидание! полный игнор с вашей стороны и только потом уже возврат.. Зачем людям тратить на вас время, если вы так работаете? От вас даже письма с заказом не было, не то что звонка. Вернули сразу, но после моего звонка... Каждый сам здесь решит, эпопея это или нет.
Эпопея, что я потерял свое время на заказ товара, ожидание! полный игнор с вашей стороны и только потом уже возврат.. Зачем людям тратить на вас время, если вы так работаете? От вас даже письма с заказом не было, не то что звонка. Вернули сразу, но после моего звонка... Каждый сам здесь решит, эпопея это или нет.
Комментарий 102572255
PS Оплата 4 апреля, отмена 8 апреля.
PS Оплата 4 апреля, отмена 8 апреля.
test
5
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Достоинства:
не знаю
Недостатки:
доставка, цены, гарантия
Комментарий:
Цирк с конями. Заказываю мойку. Пишут что скидки делают, если попросить и прочее. Заказал в вокресенье. Утром звонок, мол щас мойку привезём, вам во сколько удобно? Я говорю в субботу, в другое время дома не бываю. говорят -- Неее.. мы по выходным не возим, мы только в рабочие дни и то во второй половине дня. Я объясняю что сам сплю много, в 11 из дома вылезаю и работаю до нуля, никак во второй половине не могу. Говорю придержите заказ, придумаю как быть. говорят --- ок.. бросают трубку - заказ отменён, в одностороннем порядке. Я немного офигеваю, через какое-то время нахожу свободный день, прикидываю, смогу ли домой дотащить, если на работе его приму. Пишу им, привезите мне мой заказ в офис на работу, говорят ок - завтра будет. На след. день звонит курьер, типа можем щас привезти, только попутно выясняю, что к цене заказа, ничего не сказав 6 тыс. пририсовали. Говорю им, чтобы нафиг шли, я по другой цене оформлял. К этому моменту уже как-то достало всё, и они толком в чате на вопросы не отвечают. Пока соображал как быть, у меня не всегда есть возможность с работы прямо домой ехать, с железом в руках. Ну попутно просто другую мойку и другой магазин нашёл, пока не покупал правда, руки не дошли. Кроме цирка, вы ещё сайт почитайте. Возврат кое как работает. Гарантии нет, прямым текстом все стрелки на производителя переводят, который не факт что в стране-то будет. Вобщем, интересные люди...
4 года назад, Москва
Ольга Грин
5
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Отличный магазин
Способ покупки: доставка
Достоинства:
Магазин просто отличный. Спасибо всему коллективу за профессионализм и чуткое отношение к клиенту! Доставка тоже порадовала, всё вовремя)
Недостатки:
Не выявила
5 лет назад, Москва
Комментарий 101739120
Сантех-Россия
Ответ официального представителя магазина
Спасибо Ольга большое Вам за комментарий.
Спасибо Ольга большое Вам за комментарий.
Людмила С.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Отличный магазин
Способ покупки: доставка
Достоинства:
Отличный магазин с большим ассортиментом товаров и низкими ценами
Недостатки:
не было
Комментарий:
Очень приятное впечатление оставила работа с этим магазином, оперативно доставили кухонную мойку и смеситель, вежливый персонал. Я ошиблась с размерами мойки, быстро , без проблем поменяли. Очень качественное обслуживание. Товар, упаковка все замечательно.
5 лет назад, Москва
Комментарий 101645483
Сантех-Россия
Ответ официального представителя магазина
Спасибо Вам большое Людмила за заказ и отзыв! Будем рады видеть Вас снова. С наступающим Новым Годом!!!
Спасибо Вам большое Людмила за заказ и отзыв! Будем рады видеть Вас снова. С наступающим Новым Годом!!!
Sergei Dolmatov
5
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Достоинства:
Хороший выбор сантехники Zorg. Быстро вернули деньги...
Недостатки:
Заказал товар с использованием акционной скидки, оплатил, через несколько минут прилетела отмена покупки. Спросил в чатике, оказалось, что скидка действует только на оплату наличными или переводом на карту Сбербанка, хотя в условиях акции ничего о таких ограничениях не сказано.
Комментарий:
Хорошо хоть деньги вернули...
5 лет назад, Братск
Комментарий 101463324
Отзыв написан о магазине, и он отражает мой личный опыт общения с вашим магазином. А ваша реакция и, особенно, ваши действия после прочтения отзыва, к сожалению, только подтверждают, что я не ошибся. Всего вам хорошего и удачи в делах!
Отзыв написан о магазине, и он отражает мой личный опыт общения с вашим магазином. А ваша реакция и, особенно, ваши действия после прочтения отзыва, к сожалению, только подтверждают, что я не ошибся. Всего вам хорошего и удачи в делах!
Комментарий 101464163
Сантех-Россия
Ответ официального представителя магазина
Вам ответили, что вы пишите по заказу товара, не участвующего в трансляции на данной площадке, указывая номер заказа. Ответ и был именно об этом. Как видно вы невнимательно прочли наш ответ.
Вам ответили, что вы пишите по заказу товара, не участвующего в трансляции на данной площадке, указывая номер заказа. Ответ и был именно об этом. Как видно вы невнимательно прочли наш ответ.
Алина Ш.
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Отличный магазин
Способ покупки: доставка
Достоинства:
Однозначно отлично! Молодцы, рекомендую.
Комментарий:
Отличный магазин. Покупала кухонную мойку и душевую кабину, всё очень быстро и чётко: по телефону общалась с менеджером. Разговор оставил самые приятные впечатления: всё подробно рассказал, чётко отвечал на вопросы, в отличии от других компаний, которые просто не идут на диалог.
6 лет назад, Москва
Олег М.
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Отличный магазин
Способ покупки: доставка
Достоинства:
Работают ребята хорошо и ответственно. Приехали вовремя, всё привезли, аккуратно разгрузили. Спасибо!
Комментарий:
Заказал в данном магазине сантехнику (раковины, смесители, аксессуары).
6 лет назад, Москва
Кирилл М.
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Отличный магазин
Способ покупки: доставка
В апреле заказали в этом магазине ванну, цена была на 5-10 т.р. ниже, чем в других магазинах. Поскольку ремонт квартиры в апреле только начали делать, попросили чтобы готовность была на первые числа мая. В мае нам сами перезвонили, спросили когда планируем забирать. Доверенный человек приехал в оговоренный день, все ему объяснили, показали, отдали документы. Спасибо огромное, отдельное спасибо менеджеру. Всем советуем!
6 лет назад, Москва
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