Яндекс Маркет
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ЯндексЯндекс
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Отзывы о магазине COSMOBERRY

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Maria
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Отличный магазин
Способ покупки: самовывоз
Достоинства:
Наконец-то открылся свой пункт выдачи в Москве. Рядом 2 станции метро, МКЖД Зорге, от которой идти буквально пару минут и м. Октябрьское поле. Заказываю в данном магазине с 2015 года, радует ассортимент, скорость обработки заказов и отношение к постоянным клиентам. Теперь благодаря пункту выдачи можно забирать заказы день в день, мне стало гораздо удобнее. Спасибо!
Недостатки:
Нет
Комментарий:
Я профессионал, для профессионалов предусмотрена система скидок.
4 года назад, Москва
ирина к.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: самовывоз
Недостатки:
Введение покупателя намеренно в заблуждение - обман. Приняли заказ с обещанием доставки через два дня. По факту, во время заказа его не было в наличии, о чем ни на сайте, ни при заказе по телефону не было информации.
4 года назад, Санкт-Петербург
Елена М.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Отличный магазин
Способ покупки: доставка
Достоинства:
Хорошая обратная связь, клиентоориентированность
Комментарий:
Выбрала на сайте товар и в комментарии написала чтобы прибор проверили перед отправкой. Через день получила подробную СМС что товар проверен и отправлен. С момента оплаты товар получила через 8 дней по России. Дома все проверила - прибор работает отлично, есть гарантийный талон. Покупкой и обслуживанием магазина довольна )
4 года назад, Омск
Комментарий 102341820
Логотип COSMOBERRY
COSMOBERRY
Ответ официального представителя магазина
Елена благодарим Вас за теплый отзыв. Мы очень рады, что смогли Вам помочь.
Елена благодарим Вас за теплый отзыв. Мы очень рады, что смогли Вам помочь.
Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: самовывоз
Недостатки:
Мой заказ так и не пришел мне, трубку никто не берет
Комментарий:
В итоге - ты вносишь 100% предоплату и свой заказ в нужное время можешь просто не получить. И никто тебе не отвечает.
Изменить5 лет назад, Москва
Комментарий 101693248
Логотип COSMOBERRY
COSMOBERRY
Ответ официального представителя магазина
Здравствуйте, мы сожалеем, что произошла такая ситуация. Если Вы пытались связаться с нами по телефону в период с 29.12.2018 по 10.01.2019, у Нас были выходные, о чем написано на нашем сайте и во всех соц. сетях. Мы бы очень хотели разобраться в ситуации и помочь в ее решении, но к сожалению, Вы не оставили ни каких контактных данных в данном отзыве. Пожалуйста свяжитесь с нами любым удобным способом, чтобы мы могли решить этот не приятный момент. P.S. С нас бонус!
Здравствуйте, мы сожалеем, что произошла такая ситуация. Если Вы пытались связаться с нами по телефону в период с 29.12.2018 по 10.01.2019, у Нас были выходные, о чем написано на нашем сайте и во всех соц. сетях. Мы бы очень хотели разобраться в ситуации и помочь в ее решении, но к сожалению, Вы не оставили ни каких контактных данных в данном отзыве. Пожалуйста свяжитесь с нами любым удобным способом, чтобы мы могли решить этот не приятный момент. P.S. С нас бонус!
Анна Б.
3
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Отличный магазин
Способ покупки: доставка
Достоинства:
Привлекательные цены. Быстрая обработка заказа.
Недостатки:
Нет.
Комментарий:
Заказ #20831: Заказала товар 20 декабря 2018(предварительно созвонилась с магазином, проконсультировали по всем моим вопросам), а 21 декабря 2018 уже забрала заказ в пункте выдачи. Очень оперативно, несмотря на предновогодние дни. Однозначно рекомендую магазин.
5 лет назад, Москва
Комментарий 101640980
Логотип COSMOBERRY
COSMOBERRY
Ответ официального представителя магазина
Благодарим Вас Анна за теплый отзыв о работе нашего магазина. Мы очень рады помочь Вам!
Благодарим Вас Анна за теплый отзыв о работе нашего магазина. Мы очень рады помочь Вам!
светлана смирнова
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: доставка
Достоинства:
Быстро подтвердили заказ и доставили на следующий день
Недостатки:
Оператор не знает товара.спросила какого объема нагреватель- сказали,что по классике 100, оказалось 150, причем к нему заказала специально картридж 100 мл,естесственно не подошел,еще и развалился,положила в микровол.печь,как написано,а ролик сначала перекосмлся,потом и вовсе провалился. Не успела использовать даже. Выброшенные деньги и испорченное настроение! P.s.если не знаете,лучше так и признаться!!!! И время я укахала вечер,а привезли утром,сказав,что такая пометка была. Хорошо я дома была.
6 лет назад, Москва
Комментарий 100516168
Логотип COSMOBERRY
COSMOBERRY
Ответ официального представителя магазина
Светлана, из вашего отзыва трудно понять что случилось. Но попробуем ответить. 1. Нагреватель который вы приобрели предназначен для стандартных картриджей от 100 мл. Подходит для любых картриджей с воском и сахарной пастой (из тех, что представлены в нашем магазине - точно подходит, протестировано!) 2. Про разогрев в микроволновой печи, уточните пожалуйста на какое время вы установили таймер разогрева? 3. Менеджеры точно знают товар, и если это относится к предыдущему вопросу по нагревателю, тот тут я подозреваю есть недопонимание как правильно пользоваться им. Мы сожалеем, что так вышло!
Светлана, из вашего отзыва трудно понять что случилось. Но попробуем ответить. 1. Нагреватель который вы приобрели предназначен для стандартных картриджей от 100 мл. Подходит для любых картриджей с воском и сахарной пастой (из тех, что представлены в нашем магазине - точно подходит, протестировано!) 2. Про разогрев в микроволновой печи, уточните пожалуйста на какое время вы установили таймер разогрева? 3. Менеджеры точно знают товар, и если это относится к предыдущему вопросу по нагревателю, тот тут я подозреваю есть недопонимание как правильно пользоваться им. Мы сожалеем, что так вышло!
Анастасия И.
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Отличный магазин
Способ покупки: самовывоз
Достоинства:
Широкий выбор, низкие цены
Комментарий:
Заказываю здесь примерно 3 года. Все устраивает, цены низкие, выбор есть. Мне удобнее получать заказ в пункте выдачи, этих пунктов по городу много, далеко ездить не нужно.
6 лет назад, Санкт-Петербург
Инна Семенская
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Отличный магазин
Очень довольна сервисом! Всегда все быстро и чётко, была ситуация перепутали ср-во, я написала письмо тут же отреагировали, и приняли меры. Очень приятно работать с cosmoberry.ru всем рекомендую!
6 лет назад, Санкт-Петербург
H
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: доставка
Достоинства:
Выбор и цена.
Недостатки:
Работа сайта и оповещений. Технические ошибки.
Комментарий:
Заказ 12857. На почту пришло сообщение, что заказ поступил в обработку, я его оплатила по банковской карте. Но после перехода в магазин в перечне заказов в личном кабинете заказа не оказалось. Кроме того, на мейл подтверждения оплаты от используемой ими платежной системы тоже не пришло (а смс от банка пришла). Даже если сегодня суббота, выходной, и к понедельнику все разрешится, нельзя заставлять клиента переживать о его деньгах. Почему нет и намека на новый заказ в личном кабинете? Не понимаю, и теперь приходится волноваться. Покупаю не первый раз у них, но даже один подобный промах в интернет-торговле считаю недопустимым. Татьяна. UPD 19.04.2017 Почему-то удалили переписку с ними ниже. Позвонили, назначили доставку, говорят, давайте в среду привезем? Я отвечаю, в среду неудобно, а вот в четверг -- в любое время. И что? Среда, звонит мне курьер, мол, трубку не берете, а у вас доставка на сегодня! Я говорю, какая такая доставка? Космобэри, отвечает... И не стоит здесь, как в отзывах ниже, писать, что "курьерская служба подвела", дата отгрузки курьеру -- ваша ответственность. UPD 29.04.2017 Условия на дату доставки, и правда, не выполнил курьер.
7 лет назад, Санкт-Петербург
Комментарий 6322074
Логотип COSMOBERRY
COSMOBERRY
Ответ официального представителя магазина
Действительно не понятно, почему маркет удалил наш ответ (2 раза, осталась копия, ее и вставляю.). В нем было написано примерно следующее: "Приносим свои извинения за доставленные неудобства. Ваш заказ поступил в выходные, когда офис отдыхает, поэтому и изменения статуса заказа не было.Тем не менее, операторы позвонили Вам в воскресенье, по указанному в заказе номеру телефона, но Вы не брали трубку. После чего было написано 2 письма на электронную почту, на которые так же не последовало ответа. В понедельник операторы снова не смогли до Вас дозвониться (так же не брали трубку). Просим Вас связаться с нами любым удобным для вас способом." Кстати мы уточни в платежной системе, и у них в статусе стоит, что оповещение о платеже Вам отправлено! (Может оно попало в спам, вы проверяли в папке СПАМ? После нашего ответа здесь Вы с нами связались, и как вы пишите обговорили дату и время доставки. Мы со своей стороны все оформили так как вы просили. Если Вы посмотрите на ярлычек службы доставки (наклейка со штрихкодом), то увидите что там написано: "Курьер. дост.: Санкт-Петербург Санкт-Петербург, ХХХХХХХХХХХ; время: 20.04.2017, с 10 до 18 Комментарий: Предупредите, пожалуйста, за полчаса заказчика о доставке!" (К сожалению тут нельзя прицепить скриншот, но Мы выслали Его Вам на почту.) Так что по факту, ни одна ваша претензия не обоснована. Поэтому Мы просим Вас и всех остальных клиентов, если есть какие то замечания или предложения, или претензии - прежде чем писать негативные отзывы, свяжитесь пожалуйста с нами и мы во всем разберемся и уладим все вопросы. С Уважением к Вам, COSMOBERRY.ru P.S. Оказывается маркет удаляет ответы , если пользователь редактирует отзыв. Ответ Яндекса: "Здравствуйте! Если пользователь редактирует свой отзыв, он может пропасть. Отредактированный отзыв считается новым и публикуется без сохранения предыдущих комментариев от магазина. Ответ, предоставленный от магазина, вернуть невозможно."
Действительно не понятно, почему маркет удалил наш ответ (2 раза, осталась копия, ее и вставляю.). В нем было написано примерно следующее: "Приносим свои извинения за доставленные неудобства. Ваш заказ поступил в выходные, когда офис отдыхает, поэтому и изменения статуса заказа не было.Тем не менее, операторы позвонили Вам в воскресенье, по указанному в заказе номеру телефона, но Вы не брали трубку. После чего было написано 2 письма на электронную почту, на которые так же не последовало ответа. В понедельник операторы снова не смогли до Вас дозвониться (так же не брали трубку). Просим Вас связаться с нами любым удобным для вас способом." Кстати мы уточни в платежной системе, и у них в статусе стоит, что оповещение о платеже Вам отправлено! (Может оно попало в спам, вы проверяли в папке СПАМ? После нашего ответа здесь Вы с нами связались, и как вы пишите обговорили дату и время доставки. Мы со своей стороны все оформили так как вы просили. Если Вы посмотрите на ярлычек службы доставки (наклейка со штрихкодом), то увидите что там написано: "Курьер. дост.: Санкт-Петербург Санкт-Петербург, ХХХХХХХХХХХ; время: 20.04.2017, с 10 до 18 Комментарий: Предупредите, пожалуйста, за полчаса заказчика о доставке!" (К сожалению тут нельзя прицепить скриншот, но Мы выслали Его Вам на почту.) Так что по факту, ни одна ваша претензия не обоснована. Поэтому Мы просим Вас и всех остальных клиентов, если есть какие то замечания или предложения, или претензии - прежде чем писать негативные отзывы, свяжитесь пожалуйста с нами и мы во всем разберемся и уладим все вопросы. С Уважением к Вам, COSMOBERRY.ru P.S. Оказывается маркет удаляет ответы , если пользователь редактирует отзыв. Ответ Яндекса: "Здравствуйте! Если пользователь редактирует свой отзыв, он может пропасть. Отредактированный отзыв считается новым и публикуется без сохранения предыдущих комментариев от магазина. Ответ, предоставленный от магазина, вернуть невозможно."
Наталья М.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Отличный магазин
Способ покупки: доставка
Достоинства:
Хороший сервис
Комментарий:
Быстро привезли заказ, очень вежливый курьер, хорошая продукция:) рекомендую этот магазин
7 лет назад, Москва
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