Пыталась купить лыжные ботинки. Выбор классный. Но один из консультантов практически довел до слез абсолютно некорректными, грубыми комментариями и ответами на вопросы про товар в стиле: "в интернете почитайте".
Неприятно и некомпетентно. Жаль. Потому что ассортимент хорош.
Добрый день, уважаемый клиент!
Нам очень жаль что произошла подобная ситуация. В качестве извинений, мы готовы предложить вам помощь нашего лучшего эксперта в подборе ботинок, и дополнительную скидку на любые горнолыжные ботинки. Прошу, свяжитесь с нами по телефону 8 (800) 555-08-51, попросите перевести на Савву, нам необходимо узнать больше информации для проведения работы с консультантами.
Добрый день, уважаемый клиент!
Нам очень жаль что произошла подобная ситуация. В качестве извинений, мы готовы предложить вам помощь нашего лучшего эксперта в подборе ботинок, и дополнительную скидку на любые горнолыжные ботинки. Прошу, свяжитесь с нами по телефону 8 (800) 555-08-51, попросите перевести на Савву, нам необходимо узнать больше информации для проведения работы с консультантами.
Заказал ботинки, к сожалению, с первого раза не угадал, не подошли по подъему ноги, обратился с просьбой заменить, никакого сопротивления со стороны менеджеров не встретил, таких же не было, подобрали чуть подороже )), но это уже нюансы), посылку получил, доволен, как слон ))
До этого покупал у них лыжи и ботинки жене, себе ботинки, палки. Все нормально.
Каждый раз, когда мне хочется оставить отзыв я не понимаю, что писать. Эта удивительная пустота в голове. Придумайте никнейм. Оставьте отзыв. Каждый раз, одно и тоже))) Друзья посоветовали. Ознакомился с продукцией. Почитал отзывы. Поговорил с консультантом. Заказал. Доставили. Всё четко. Доставляли сдеком.
Большинство «довольных» покупателей никогда не пишут хороших отзывов. Им не нужно это. Это «недовольный» человек пойдет расписывать огромный текс о том, как его семья была унижена «Плохими трусами за 50 рублей». Как он будет мстить и таскать по судам магазин, не читая кодексы. Плохие отзывы помогают магазину стать лучше, отработать механизмы и наладить общение с покупателем. Хорошие отзывы побуждают покупать и раскрывают суть магазина, его внутреннюю кухню для обывателя, что заходит во вкладку отзывов. У этого магазина богатая история, судя по тому как налажена работа. Начиная от грамотных менеджеров, заканчивая бесплатной парковкой. Абсолютно всё сделано для максимального комфорта при покупке. Меня не оставляет приятное ощущение, хоть закупался я и на небольшую сумму. Спасибо.
Комментарий:
1 напишет отзыв, 9 не напишут, но все 10 будут знать, где покупать в следующий раз 10Баллов
Купила куртку для горных лыж “Sportalm”. Качество очень хорошее. Не подделка. Менеджер Наталья приветливая и владеющая информацией о товаре. Доставка СДЭК, товар упакован хорошо, пришёл без повреждений.
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