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Отзывы о магазине Младенец.RU

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Отзывы

Сортировать:

по дате по оценке по полезности

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Алексей Сидор

Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин

Отличный магазин

Способ покупки: доставка

Достоинства:: Быстро качественно

Комментарий:: Все понравилось.

3 года назад, Москва

Екабува

Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин

Отличный магазин

Способ покупки: доставка

Достоинства:: Удовлетворена работой магазина полностью.

Недостатки:: К счастью не было, в комментариях я написала свои пожелания.

Комментарий:: Хочу отметить высокое качество сервиса компании Младенец. Все аккурат в срок, мне лично везло и никогда не бывает такого, чтобы чего то из-за заказа не было, как обычно бывает в других магазинах. Очень нравится разумная упаковка заказа, все компактно и чисто всегда, тут все красиво и аккуратно. Единственное пожелание - расширяйте ассортимент по максимуму, детское должно быть всё! Чтобы не было соблазна заказывать у конкурентов! Мне лично не хватает например хорошей химии типа Ecodoo, хорошего хозяйственного мыла (типа марсельского), ассортимент Skip Hop очень ограниченный и тд и тп. Думаю вы сами знаете где и что нужно улучшить! От всей души желаю процветания и роста, ваш любящий клиент!

4 года назад, Москва

Татьяна

Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин

Отличный магазин

Способ покупки: доставка

Достоинства:: Все быстро, четко, строго вовремя.

Недостатки:: Не обнаружено.

Комментарий:: Самое милое это то, что курьер постучал, а не позвонил в дверь, чтобы не разбудить нашего малыша. И неважно, что малыша в этот момент дома не было, приятно такое внимание к мелочам. :)

4 года назад, Москва

Марианна Б

Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин

Отличный магазин

Способ покупки: доставка

Достоинства:: Доставка до квартиры оперативно в указанный мной срок. Приятные цены, отличное качество. Точное описание товаров на сайте. Онлайн консультация для всех подробностей. Быстрая бесплатная сборка.

Комментарий:: Все четко, не пришлось ждать и переживать. Быстро, без шума, аккуратно, чисто собрали кроватку, показали, как одевать колеса и снимать боковинку. Также и комод с пеленалкой. Уже много делала заказов. Все товары соответствуют описанию, ни разу не приходил брак. Упаковки все чистые , без повреждений и посторонних запахов. Цены также очень радуют.

4 года назад, Балашиха

Имя скрыто

Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин

Отличный магазин

Способ покупки: доставка

Достоинства:: Цены. Нереально крутая служба доставки.

Недостатки:: Совершенно неадекватные "менеджеры".

Комментарий:: Прошейте своим "девочкам на телефоне" в голову, что если покупатель просит не звонить, то не надо звонить (тем более что у вас даже галочка такая есть при заказе). Да были сложности с наличием, но это можно согласовать по почте ну или в крайнем случае ОДНИМ телефонным звонком, но никак не ТРИ РАЗА звонить с одним и тем же текстом. И да.. менять статус товара с "есть в наличии" на "доставка 1-3 дня" после заказа, совсем плохой ход (кстати из интерфейса сайта ни разу не понятно что речь о рабочих днях, а не календарных). В этот раз важны были сроки, из-за непрофессиональности ваших сотрудников пришлось перенести начало отпуска. Если уж так вышло, что прошляпили наличие и не смогли выполнить условия заказа в срок, то надо было искать варианты, а не выносить мозг "правилами компании" (кстати эти правила только на вашу компанию и распространяются). В итоге весь хороший опыт заказов в вашем магазине смазался с последним заказом. P.S. Отдельный респект логистике, похоже что они вообще в своем мире у вас живут :) Менеджеры говорят ожидайте доставку в течении дня, эти висят на второй линии и готовы привезти через 15 минут )) Вежливые, опрятные, доброжелательные. Никогда не жмут на звонок. Молодцы!

Изменить5 лет назад, Москва

Мафик С.

Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин

Отличный магазин

Способ покупки: доставка

Достоинства:: Всё что заказали супер

5 лет назад, Москва

Дарья М.

Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин

Отличный магазин

Способ покупки: доставка

Достоинства:: Акции, четкость с доставкой, отличное оформление заказа! Никогда такого не встречала!

Недостатки:: Нет

Комментарий:: Совершила уже два заказа. К магазину никаких претензий нет - очень понравился. Особенно хочу выделить систему оформления заказа: гибкая система выбора времени доставки, смс-оповещение с суммой заказа (не нужно впопыхах искать письмо в почте перед приездом курьера), можно выбрать - нужен или нет звонок курьера перед приездом... В общем - чувствуется, что о клиенте заботятся и ценят его (и свое - что тоже говорит о налаженной работе) время! Спасибо команде Младенец.Ру!

5 лет назад, Москва

Лариса Пахмутова

Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин

Отличный магазин

Способ покупки: доставка

Достоинства:: Оперативность, большой ассортимент, много акций, скидок

Недостатки:: Пока не обнаружено

Комментарий:: Мне нравится, что в этом магазине большой ассортимент японских подгузников, цены недорогие, если с утра заказать могут и в тот же день доставить. Я довольна.

5 лет назад, Балашиха

Георгий З.

Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин

Ужасный магазин

Способ покупки: доставка

Достоинства:: Отсутствуют

Недостатки:: никаких достоинств нет

Комментарий:: Номер заказа 987811. Сделал заказ заранее 23 августа, сижу сутки жду ответа-привета. Пишут что свяжется менеджер - никто не звонит в итоге жду у моря погоды. Очень неприятно. Плохой интернет- магазин , обходите стороной .

5 лет назад, Москва

Ирина

Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин

Плохой магазин

Способ покупки: доставка

Достоинства:: Нашлись товары с хорошей скидкой

Недостатки:: Отвратительная доставка. В чате не отвечают операторы. Цены на основную массу товаров выше средних

Комментарий:: Безобразие! Курьеры считают, что приезжать в дом с маленькими детьми после 22 часов это нормально. Это не их проблемы. Цены в магазине выше средних, доставка дорогая и отвратительная. В чате операторы не отвечают.

5 лет назад, Долгопрудный

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В общем - чувствуется, что о клиенте заботятся и ценят его (и свое - что тоже говорит о налаженной работе) время!\nСпасибо команде Младенец.Ру!","pro":"Акции, четкость с доставкой, отличное оформление заказа! 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Да были сложности с наличием, но это можно согласовать по почте ну или в крайнем случае ОДНИМ телефонным звонком, но никак не ТРИ РАЗА звонить с одним и тем же текстом.\nИ да.. менять статус товара с \"есть в наличии\" на \"доставка 1-3 дня\" после заказа, совсем плохой ход (кстати из интерфейса сайта ни разу не понятно что речь о рабочих днях, а не календарных). В этот раз важны были сроки, из-за непрофессиональности ваших сотрудников пришлось перенести начало отпуска. Если уж так вышло, что прошляпили наличие и не смогли выполнить условия заказа в срок, то надо было искать варианты, а не выносить мозг \"правилами компании\" (кстати эти правила только на вашу компанию и распространяются).\nВ итоге весь хороший опыт заказов в вашем магазине смазался с последним заказом. \n\nP.S. Отдельный респект логистике, похоже что они вообще в своем мире у вас живут :) Менеджеры говорят ожидайте доставку в течении дня, эти висят на второй линии и готовы привезти через 15 минут )) Вежливые, опрятные, доброжелательные. Никогда не жмут на звонок. Молодцы! ","pro":"Цены. Нереально крутая служба доставки.","contra":"Совершенно неадекватные \"менеджеры\".","type":0,"delivery":0,"deliveredBy":null,"orderId":"872641","votes":{"agree":16,"reject":6,"total":22,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Москва"},"isProblemResolved":false,"factors":[{"factorId":3,"value":5,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null},{"factorId":0,"value":1,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null},{"factorId":2,"value":1,"title":"Общение","factorType":0,"count":1,"factorStatistic":null},{"factorId":1,"value":5,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null}]},"93096829":{"entity":"review","id":"93096829","isCpa":false,"recommend":true,"shopId":3812,"userId":18245218,"anonymous":0,"created":1564694866000,"averageGrade":5,"comment":"Все четко, не пришлось ждать и переживать. Быстро, без шума, аккуратно, чисто собрали кроватку, показали, как одевать колеса и снимать боковинку. Также и комод с пеленалкой. Уже много делала заказов. Все товары соответствуют описанию, ни разу не приходил брак. Упаковки все чистые , без повреждений и посторонних запахов. Цены также очень радуют.","pro":"Доставка до квартиры оперативно в указанный мной срок. Приятные цены, отличное качество. Точное описание товаров на сайте. Онлайн консультация для всех подробностей. Быстрая бесплатная сборка.","contra":null,"type":0,"delivery":0,"deliveredBy":null,"orderId":"713073","votes":{"agree":9,"reject":8,"total":17,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Балашиха"},"isProblemResolved":false,"factors":[{"factorId":2,"value":5,"title":"Общение","factorType":0,"count":1,"factorStatistic":null},{"factorId":3,"value":5,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null},{"factorId":0,"value":5,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null},{"factorId":1,"value":5,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null}]},"96509963":{"entity":"review","id":"96509963","isCpa":false,"recommend":false,"shopId":3812,"userId":349100,"anonymous":0,"created":1572524728000,"averageGrade":5,"comment":"Самое милое это то, что курьер постучал, а не позвонил в дверь, чтобы не разбудить нашего малыша. И неважно, что малыша в этот момент дома не было, приятно такое внимание к мелочам. :)","pro":"Все быстро, четко, строго вовремя.","contra":"Не обнаружено.","type":0,"delivery":0,"deliveredBy":null,"orderId":"551179","votes":{"agree":12,"reject":14,"total":26,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Москва"},"isProblemResolved":false,"factors":[]},"98011949":{"entity":"review","id":"98011949","isCpa":false,"recommend":false,"shopId":3812,"userId":4655717,"anonymous":0,"created":1575446558000,"averageGrade":5,"comment":"Хочу отметить высокое качество сервиса компании Младенец. Все аккурат в срок, мне лично везло и никогда не бывает такого, чтобы чего то из-за заказа не было, как обычно бывает в других магазинах. Очень нравится разумная упаковка заказа, все компактно и чисто всегда, тут все красиво и аккуратно.\nЕдинственное пожелание - расширяйте ассортимент по максимуму, детское должно быть всё! 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