Скотское отношение к клиенту. Заказал самовывоз, сказали можно забрать с 9 до 21, приехал с ребёнком за игрушкой в 20:10, магазин закрыт, приходите завтра.
Добрый день! Еще раз приносим свои извинения. Свою вину признаем , и так же напоминаем , что в звонке оператору сообщалось, что забор заказа будет осуществлен утром, что да , ни коим образом не оправдывает заявленных часов работы . Мы постарались максимально предупредить наших покупателей о случившемся ЧП - сотрудник заболел и офис закрылся в 18 : 00 - на сайте было предупреждение о смене часов работы 4.06 и были предупреждены клиенты планировавшие посетить шоурум вечером. К сожалению, упустили возможность вашего приезда в неоговоренное время.
Добрый день! Еще раз приносим свои извинения. Свою вину признаем , и так же напоминаем , что в звонке оператору сообщалось, что забор заказа будет осуществлен утром, что да , ни коим образом не оправдывает заявленных часов работы . Мы постарались максимально предупредить наших покупателей о случившемся ЧП - сотрудник заболел и офис закрылся в 18 : 00 - на сайте было предупреждение о смене часов работы 4.06 и были предупреждены клиенты планировавшие посетить шоурум вечером. К сожалению, упустили возможность вашего приезда в неоговоренное время.
Сделал заказ ночью, уже рано утром перезвонили и подтвердили заказ. Товар реально был в наличии. Заехал, за 5 минут забрал. И диспетчер и продавец были вежливы и учтивы.
Заказ получен быстро и в срок. Очень вежливое и культурное обслуживание в Пункте самовывоза. Покупала детское постельное белье "Подружки"- это просто чудо, а не расцветка. я такого великолепия не ожидала. Качество отличное! Спасибо большое!
а) сравнительно невысокая цена на выбранную мной куклу (на тот момент - самая низкая из всех вариантов, если считать вместе с доставкой);
б) оперативность (в течение где-то минут 15 после формирования заказа позвонила сотрудница магазина для подтверждения заказа);
в) удобный и относительно недорогой вариант доставки до пункта выдачи СДЭК, который у меня рядом с домом; везли в пределах 2х дней, как и обещали;
г) кукла пришла в целости и сохранности, всем промо-картинкам соответствует;
д) упакован куклёнок был очень аккуратно в коробку для пересылки со всякими картонными вставками для сохранности, "родная" упаковка цела.
Комментарий:
купила рыжего куклёнка Mattel BMR.
всем довольна - и самой куклой, и обслуживанием.
Добрый день. Благодарим Вас за отзыв и высокую оценку.
Добрый день. Благодарим Вас за отзыв и высокую оценку.
Читать дальше
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