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ЯндексЯндекс
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Отзывы о магазине Подружка

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Евгения Филатова
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Недостатки:
Долгая доставка. Перенос даты. В результате из 3х заказанных средств пришло 2. Деньги не вернули.
10 месяцев назад, Балахна
Мария Б.
4
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Достоинства:
Хорошие цены, неплохой ассортимент, есть утренняя скидка
Недостатки:
Магазин закрыт раньше положенного времени, в заказе протек гель и отменить одну позицию в НЕоплаченном заказе нельзя
Комментарий:
Добрый вечер всем! Сделала заказ в магазине «Подружка», доставили быстро (пара дней доставка в магазин). В дождь неслась от метро без зонта, а в 20:58 охранник показал мне за стеклом знаками «Стопэ, мы уже закрылись». Магазин пуст, полы вымыты. Вы, конечно, молодцы, ребят. Я тоже имею опыт работы в сфере обслуживания. Так вот ваше рабочее время до 21. Только после этого снимается касса (первую можно посчитать и раньше, но одна должна работать). Магазин Б.Черкизовская, 5. Далее. Я приехала за заказом в выходной. Достают мою коробку и она вся мокрая снизу. «Будете забирать?» спрашивает девушка. Конечно да, ребят. Пол бутылки геля это именно то, за что я плачу. Прошу отменить этот гель и забрать, ладно уж, перепачканный заказ, потому что там был ещё и подарок подруге. Оказывается, не тут-то было. Заказ можно либо забрать либо отменить целиком. Да это просто новое слово в ведении бизнеса! Какой сервис, все для клиентов! Даже не знаю,
2 года назад, Москва
Irina loginova
4
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Достоинства:
нет
Недостатки:
Отменили заказа без предупреждений после оплаты-якобы они отправляли несколько смс, которые не дошли, а потом предложили заказать те же товары по завышенной цене.
Комментарий:
Обманывают наличием товара, количеством и ценой-заказ отменяют и предлагают заказать по завышенной цене.
2 года назад, Москва
Мария М.
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Отличный магазин
Способ покупки: доставка
Достоинства:
просто заказать, быстро получить.
Недостатки:
заказывала много раз, всего один раз курьер задержался, отзвонился, предупредил
Комментарий:
когда нет возможности выйти из дома ---ваш магазин прекрасный выход! спасибо
2 года назад, Москва
Комментарий 150311664
Логотип Подружка
Подружка
Ответ официального представителя магазина
Добрый день, Мария! Благодарим Вас за положительный отзыв и за высокую оценку нашей работы.
Добрый день, Мария! Благодарим Вас за положительный отзыв и за высокую оценку нашей работы.
tatigrafova
5
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Отличный магазин
Способ покупки: покупка в магазине
Достоинства:
заказ в интернете-помощь в оформлении заказа . в магазине просто получть
Недостатки:
нет
Комментарий:
только хорошие
2 года назад, Санкт-Петербург
Комментарий 150264340
Логотип Подружка
Подружка
Ответ официального представителя магазина
Добрый день, Татьяна! Благодарим Вас за положительный отзыв и за высокую оценку нашей работы. Будем рады видеть Вас снова!
Добрый день, Татьяна! Благодарим Вас за положительный отзыв и за высокую оценку нашей работы. Будем рады видеть Вас снова!
Анна А.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Отличный магазин
Способ покупки: покупка в магазине
Достоинства:
Уважаемые сотрудники торговой сети,,Подружка".Хочу поблагодарить вас , за внимательное отношение к покупателям. Приятно, когда получаешь не только профессиональную помощь но и доброе отношение к себе и к другим людям. Благодаря вашей доброте и улыбки ,я ухожу от вас в хорошем настроение. ,,Беспокойство подавляет человека, а доброе слово радует его." ( Библейская мудрость) Сил, терпения, здоровья вам и вашим близким, побольше благодарных клиентов и хорошего настроения в конце рабочего дня!
Недостатки:
никаких недостатков , не заметила
Комментарий:
купила то , что в других магазинов не нашла.
2 года назад, Москва
Комментарий 150227243
Логотип Подружка
Подружка
Ответ официального представителя магазина
Анна, добрый день! Благодарим Вас за приятные слова в адрес сотрудников нашей компании! Будем стараться и дальше радовать Вас!
Анна, добрый день! Благодарим Вас за приятные слова в адрес сотрудников нашей компании! Будем стараться и дальше радовать Вас!
Maria N.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Достоинства:
Широкий ассортимент на сайте, скидки, ЗАЯВЛЕННЫЕ и ПОДТВЕРЖДЕННЫЕ операторами сроки доставки по Мск в 1-2 дня
Недостатки:
Абсолютный провал с доставкой через Ред экспресс! По Москве не могут доставить дорогостоящий заказ более 10 (!!) дней, дата сдвигается КАЖДЫЙ день с 27.12. Колл-центр ничего сделать не может. Полное издевательство над клиентами! О том, что люди остались без подарков и магазин утратил лояльность, даже не пишу…
Комментарий:
Полная беспомощность колл-центра Подружки в вопросах доставки, «мы как операторы вам помочь ничем не можем, запрос отправили». Не делается ничего для реального решения проблемы!! Можно было хотя бы пересобрать и отправить заказ с другой курьерской службой, отвечать не отговорками и отписками, а попытаться решить проблему со своим контрагентом по доставке, не делая это головной болью клиентов, опрометчиво сделавших заказ в интернет-магазине!
2 года назад, Москва
Комментарий 150172510
Логотип Подружка
Подружка
Ответ официального представителя магазина
Добрый день! Большое спасибо, что нашли время и оставили отзыв. Информация, изложенная в Вашем обращении, доведена до руководства соответствующего производственного подразделения. Мы понимаем, что подобные инциденты не укрепляют авторитет нашей компании и хотим заверить Вас, что нами будут приняты необходимые меры по улучшению сервиса и устранению недостатков, для предотвращения аналогичных ситуаций в будущем. От лица компании приносим Вам искренние извинения за доставленные неудобства. Еще раз благодарим Вас за то, что нашли возможность написать нам.
Добрый день! Большое спасибо, что нашли время и оставили отзыв. Информация, изложенная в Вашем обращении, доведена до руководства соответствующего производственного подразделения. Мы понимаем, что подобные инциденты не укрепляют авторитет нашей компании и хотим заверить Вас, что нами будут приняты необходимые меры по улучшению сервиса и устранению недостатков, для предотвращения аналогичных ситуаций в будущем. От лица компании приносим Вам искренние извинения за доставленные неудобства. Еще раз благодарим Вас за то, что нашли возможность написать нам.
Татьяна Базылева
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Достоинства:
К сожалению никаких позитивны эмоций.
Недостатки:
Доставка. Точнее ее полное отсутствие. Заказ сделан и оплачен (с курьерской доставкой) 21 декабря 2021, на сайте четко указаны сроки в 1-2 дня, сегодня 27 декабря 2021 заказ так и не доставлен, при этом ее переносили 2-ды, а в курьерской службе, видимо, нормально отменять доставку без объяснения причин, предупреждения и предложения о решении проблемы. Звонки в коллцентр магазина, тоже мало чем могут помочь, кроме как "извините и ждите" - никакой альтернативы. Вопрос о возврате денежных средств даже не поднимался. Вопросы о сроках доставки остаются без ответа с двух сторон (магазина и курьерской службы).
Комментарий:
Возможные задержки с доставкой заказа должны указываться на сайте, чтобы покупатель рационально рассчитывал время и сохранил собственные деньги. Прошу связаться со мной для выяснения дальнейших действий по получению заказа или ВОЗВРАТЕ ДЕНЕЖНЫХ СРЕДСТВ.
2 года назад, Боровичи
Комментарий 150153299
Логотип Подружка
Подружка
Ответ официального представителя магазина
Здравствуйте ! Благодарим за Ваш отзыв. Сожалеем, что Вам пришлось столкнуться с подобной ситуацией. Для того, чтобы мы смогли разобраться в случившемся, нам необходимо больше деталей (номер заказа, номер телефона. который указан при оформлении). Свяжитесь, пожалуйста, с нами по телефону горячей линии - 88007074747. Нам очень важно разобраться в данной ситуации и урегулировать её. Позвоните нам, пожалуйста.
Здравствуйте ! Благодарим за Ваш отзыв. Сожалеем, что Вам пришлось столкнуться с подобной ситуацией. Для того, чтобы мы смогли разобраться в случившемся, нам необходимо больше деталей (номер заказа, номер телефона. который указан при оформлении). Свяжитесь, пожалуйста, с нами по телефону горячей линии - 88007074747. Нам очень важно разобраться в данной ситуации и урегулировать её. Позвоните нам, пожалуйста.
ОЛЬГА
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: самовывоз
Достоинства:
Только оффлайн магазины.
Недостатки:
Интернет-магазин не выполняет свою функцию - не продает!
Комментарий:
Сделала заказ в интернет магазине, оформив самовывоз (заказ № E0004144556). Через неделю прислали на почту следующий текст (никто не звонил!): "К сожалению, не удалось до Вас дозвониться. Направляем Вам информацию о том, что Ваш заказ был отменен, т.к. поврежден при транспортировке." Все товары из моего заказа были в наличии в магазине, можно было и не везти, или доставить позже, если такие правила, но просто отменять очень странно? что там могло повредиться, что передумали продавать? В общем "Подружка" годится только как оффлайн магазин, интернет магазин - пустая трата времени.
2 года назад, Москва
Комментарий 150024579
Логотип Подружка
Подружка
Ответ официального представителя магазина
Ольга, добрый день! Благодарим Вас за уделенное время для написания отзыва. Заказ был действительно поврежден курьерской службой при транспортировке. В данном случае в поврежденном состоянии товары не могут быть доставлены.Приносим извинения от лица компании за доставленные неудобства. Также, по всем вопросам и предложениям, Вы можете обратиться к нам по телефону горячей линии - 88007074747.
Ольга, добрый день! Благодарим Вас за уделенное время для написания отзыва. Заказ был действительно поврежден курьерской службой при транспортировке. В данном случае в поврежденном состоянии товары не могут быть доставлены.Приносим извинения от лица компании за доставленные неудобства. Также, по всем вопросам и предложениям, Вы можете обратиться к нам по телефону горячей линии - 88007074747.
Мариам Григорян
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Недостатки:
Уровень сервиса и внешний вид продавцов, оставляет желать лучшего!
Комментарий:
Была в магазине "Подружка" в Ясенево ТЦ "Fort", необходимо было осуществить покупку на определенную сумму, так как не себе и деньги были не мои нужен был точный счет Попросила кассира посчитать общую сумму и после того, как она посчитала, я пошла еще набрать косметики. Вернувшись, с полной корзиной, я поняла, что кассирша уже другая. Одна другой говорит: "ты что мне сбагрила такого клиента" ( если что, я стою на кассе и она пробивает мои покупки!!!!!), другая ей отвечает "Кого я тебе там сбагрила" (я продолжаю это слышать) Видимо, девушкам не понравилось, что я 2 раза попросила посчитать итог стоимости. Но самой сделать невозможно это, так как просчитывать акции в уме неудобно. 08.12.2021 после 19 часов, прошу уволить этих девушек, так как все равно обучение даже не поможет. осуществила покупку не на самый маленький чек, а ваши продавцы обсуждают клиента при нем же! Говорить ничего не стала, ибо опускаться до "сбагрила" не считаю важным в жизни!
2 года назад, Москва
Комментарий 150009039
Логотип Подружка
Подружка
Ответ официального представителя магазина
Добрый день, Мариам! Благодарим за Ваш отзыв. Мы сожалеем о случившемся и хотим разобраться в ситуации, чтобы урегулировать её. Пришлите нам, пожалуйста, на почту info@podrygka.ru более подробное описание ситуации (контактные данные, номер вашей дисконтной карты) или позвоните нам по телефону горячей линии - 88007074747. Будем признательны за обратную связь.
Добрый день, Мариам! Благодарим за Ваш отзыв. Мы сожалеем о случившемся и хотим разобраться в ситуации, чтобы урегулировать её. Пришлите нам, пожалуйста, на почту info@podrygka.ru более подробное описание ситуации (контактные данные, номер вашей дисконтной карты) или позвоните нам по телефону горячей линии - 88007074747. Будем признательны за обратную связь.
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