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ЯндексЯндекс
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Отзывы о магазине Мистер Дом

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Анна В.
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Способ покупки: самовывоз
Достоинства:
Было удобно забирать товары самовывозом и тестировать, возвращать, если по каким то причинам отказывалась от покупки.
Недостатки:
Были не совпадения восприятия по фото и в реале.
3 года назад, Москва
Елена Мелихова
4
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Отличный магазин
Способ покупки: доставка
Достоинства:
Заказ быстро оформлен. Доставили по предварительному звонку. Качество устроило.
Недостатки:
нет
3 года назад, Москва
Екатерина Б.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Достоинства:
Удобный сайт.
Недостатки:
Подтверждение заказа оператором вовсе не означает, что он будет.
Комментарий:
Сделала вечером заказ на сайте, на следующий день позвонили и подтвердили, что товар есть в наличии, договорились о доставке на определенный день (а он мне нужен был к конкретной дате, времени на раскачку не было)). Я расслабилась, сижу на попе ровно, думая что всё ок и товар у меня точно будет, а они мне перезванивают спустя три (три!!!) дня и объявляют, что товара в наличии нет! А для чего тогда, спрашивается, нужно было это подтверждение оператором??? Таким образом магазин же подтверждает наличие и резервирует товар на складе под этот конкретный заказ!.. Короче, они украли у меня кучу времени, еле успела перезаказать в другом месте. С ними можно связываться только если товар вам не очень нужен или нужен, но не срочно, а когда-нибудь... И ни в коем случае никакой предоплаты!
4 года назад, Москва
Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Недостатки:
Отношение к клиенту. Обман в ассортименте
Комментарий:
Оформил покупку в этом магазине турки для кофе, бренда Gipfel. С доставкой курьером. В описании было сказано: подходит для индукционных плит. При первом использовании турки стало ясно, что для индукционных плит она не подходит. Зашел на сайт производителя Gipfel. Данную модель турки найти по артикулу труда не составило. И вот самое интересное: на сайте производителя указано: НЕ подходит для индукционных плит. На лицо явная дезинформация, если не сказать - обман. После общения на тему возврата склоняюсь ко второму варианту. Т.к. во время общения, с целью возврата турки, данный магазин отказался производить возврат путём забора товара своим курьером.
Изменить4 года назад, Москва
Комментарий 102996025
Логотип Мистер Дом
Мистер Дом
Ответ официального представителя магазина
Добрый день! Мы сожалеем, что Вы остались недовольны работой нашего магазина, и очень хотим разобраться в сложившейся ситуации. Просим уточнить номер Вашего заказа. С уважением, Юлия, служба заботы о клиентах интернет-магазина MrDom.ru.
Добрый день! Мы сожалеем, что Вы остались недовольны работой нашего магазина, и очень хотим разобраться в сложившейся ситуации. Просим уточнить номер Вашего заказа. С уважением, Юлия, служба заботы о клиентах интернет-магазина MrDom.ru.
Комментарий 103818201
Имя скрыто
Мистер Дом, Ваши обязательства по решению данной ситуации взял на себя www.goods.ru, через который я заказывал данную турку. И решил успешно, в отличии от вас, кто не хочет работать по законам РФ. Хотя, о каких законах может идти речь, если вы предоставляете лживую информацию о товаре на своём сайте, дабы расширить потенциальный круг покупателей.
Мистер Дом, Ваши обязательства по решению данной ситуации взял на себя www.goods.ru, через который я заказывал данную турку. И решил успешно, в отличии от вас, кто не хочет работать по законам РФ. Хотя, о каких законах может идти речь, если вы предоставляете лживую информацию о товаре на своём сайте, дабы расширить потенциальный круг покупателей.
Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Недостатки:
Заказ 266444. Товара не оказалось на складе. Когда вернут деньги не понятно. На телефон не отвечают, по эл.почте тоже.
Изменить4 года назад, Москва
Комментарий 102928992
Логотип Мистер Дом
Мистер Дом
Ответ официального представителя магазина
Добрый день! Мы искренние хотим принести извинения за неудобства, предоставленные Вам. Администрация интернет - магазина возьмет под пристальный контроль данную ситуацию. Также Вы можете предоставить информацию по телефону 8800-500-17-34. С уважением, Алексей, служба заботы о клиентах интернет-магазина MrDom.ru
Добрый день! Мы искренние хотим принести извинения за неудобства, предоставленные Вам. Администрация интернет - магазина возьмет под пристальный контроль данную ситуацию. Также Вы можете предоставить информацию по телефону 8800-500-17-34. С уважением, Алексей, служба заботы о клиентах интернет-магазина MrDom.ru
Alexander
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Достоинства:
Сделал Заказ 271377 . Позвонили, сказали, что будет доставлено, я оплатил все картой
Недостатки:
Потом через несколько дней позвонили сказали, что товар не может быть доставлен ибо брак. Теперь требуют от меня заявление на возврат средств, чтобы я заполнил.
Комментарий:
Это как????????? Вы не исполнили свои обязательства. Вы должны вернуть мне средства на карту и извиниться, чтобы я не имел претензий. Какие еще заявления я должен заполнять??? Вы в своем уме??? Переписка и звонки сохранены. Если не вернут в 3х дневний срок - обращаюсь в прокуратуру.
4 года назад, Москва
Комментарий 102921222
Логотип Мистер Дом
Мистер Дом
Ответ официального представителя магазина
Добрый день! Мы очень сожалеем из-за возникновения данной проблемы и некоторых сложностей. Нам очень важно разобраться с Вашим вопросом и помочь Вам в его решении. В ближайшее время наши сотрудники свяжутся с вами для разрешения вопроса. С уважением, Виктория, служба заботы о клиентах интернет-магазина MrDom.ru
Добрый день! Мы очень сожалеем из-за возникновения данной проблемы и некоторых сложностей. Нам очень важно разобраться с Вашим вопросом и помочь Вам в его решении. В ближайшее время наши сотрудники свяжутся с вами для разрешения вопроса. С уважением, Виктория, служба заботы о клиентах интернет-магазина MrDom.ru
Borravarg B.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: самовывоз
Достоинства:
Отвратительный подход и обман
Недостатки:
4 марта 2020 заказал мельницу для специй Zauber. Специально позвонил уточнить когда доставка. Клялись что 6 марта будет. 7 марта позвонил-обещали разобраться. В итоге тишина. Сегодня 10 марта ))).
Комментарий:
Учитесь на горьком опыте - обходите стороной данный "магазин"
4 года назад, Москва
Комментарий 102942768
Логотип Мистер Дом
Мистер Дом
Ответ официального представителя магазина
Добрый день! Просим уточнить номер заказа. С уважением, Евгений, служба заботы о клиентах интернет-магазина MrDom.ru
Добрый день! Просим уточнить номер заказа. С уважением, Евгений, служба заботы о клиентах интернет-магазина MrDom.ru
Комментарий 102943175
Номера заказа не помню, т.к. заказывал по телефону. Поднимите свои перечни заказов за 4 марта и посмотрите КТО заказывал электромельницу Zauber-450
Номера заказа не помню, т.к. заказывал по телефону. Поднимите свои перечни заказов за 4 марта и посмотрите КТО заказывал электромельницу Zauber-450
Дмитрий Редичкин
3
Способ покупки: доставка
Отзыв не учитывается в рейтинге магазина
Недостатки:
Заказ 268681 1. Заказ был оформлен 28 февраля, после звонка менеджера и подтверждения наличия товаров была произведена оплата заказа. 2. Доставка назначена на вторник (3 марта 2020 года). 3. Сегодня поступил звонок от менеджера с сообщением о том, что 50% позиций из заказа отсутствует. Предложили поискать аналоги. 4. На предложение об отмене заказа и возврате денежных средств сказали, что необходимо написать, отсканировать и прислать заявление на возврат.
Комментарий:
Не очень понятно почему в случае невозможности выполнить заказ у меня должны возникать обязательства по составлению и сканированию заявлений.
4 года назад, Москва
Комментарий 102888517
Логотип Мистер Дом
Мистер Дом
Ответ официального представителя магазина
Добрый день! Мы сожалеем, что Вы остались недовольны работой нашего магазина, и очень хотим разобраться в сложившейся ситуации. В ближайшее время наши сотрудники свяжутся с вами для разрешения вопроса. Приносим извинения за доставленные неудобства. Также Вы можете предоставить информацию по телефону 8800-500-17-34. С уважением, Иван, служба заботы о клиентах интернет-магазина MrDom.ru
Добрый день! Мы сожалеем, что Вы остались недовольны работой нашего магазина, и очень хотим разобраться в сложившейся ситуации. В ближайшее время наши сотрудники свяжутся с вами для разрешения вопроса. Приносим извинения за доставленные неудобства. Также Вы можете предоставить информацию по телефону 8800-500-17-34. С уважением, Иван, служба заботы о клиентах интернет-магазина MrDom.ru
Александр Полищук
7
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Отличный магазин
Способ покупки: доставка
Достоинства:
Ассортимент и цены. Единственный магазин в Москве(!), где был найден нужный товар.
Недостатки:
Нет
Комментарий:
Рекомендую всем.
4 года назад, Москва
Комментарий 102790968
Логотип Мистер Дом
Мистер Дом
Ответ официального представителя магазина
Добрый день! Спасибо за высокую оценку нашей работы. Мы делаем всё возможное, чтобы сервис для клиента был максимально качественным. Ждем снова! С уважением, Ваш MrDom.
Добрый день! Спасибо за высокую оценку нашей работы. Мы делаем всё возможное, чтобы сервис для клиента был максимально качественным. Ждем снова! С уважением, Ваш MrDom.
романова ирина
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Отличный магазин
Способ покупки: доставка
Достоинства:
Оперативно перезвонили, после оформления заказа.
Недостатки:
Нет.
Комментарий:
Заказывала три мармита на подарки. Привезли через день. Всё соответствовало представленному на сайте. Рекомендую!
4 года назад, Москва
Комментарий 102762883
Логотип Мистер Дом
Мистер Дом
Ответ официального представителя магазина
Добрый день! Нам очень приятно, что удалось у нас найти нужный товар. Всегда рады помочь своим покупателям. Ждем снова! С уважением, Ваш MrDom.
Добрый день! Нам очень приятно, что удалось у нас найти нужный товар. Всегда рады помочь своим покупателям. Ждем снова! С уважением, Ваш MrDom.
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Какие еще заявления я должен заполнять??? Вы в своем уме??? Переписка и звонки сохранены. Если не вернут в 3х дневний срок - обращаюсь в прокуратуру.","pro":"Сделал Заказ 271377 . Позвонили, сказали, что будет доставлено, я оплатил все картой","contra":"Потом через несколько дней позвонили сказали, что товар не может быть доставлен ибо брак. Теперь требуют от меня заявление на возврат средств, чтобы я заполнил. 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